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Reviews of Holiday Inn Express Lorton, an IHG Hotel

2.5 out of 5
Holiday Inn Express Lorton, an IHG Hotel
8180 Silverbrook Rd, Lorton, VA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 858 out of 1293 reviews" "
Rating 8 - Good. 283 out of 1293 reviews" "
Rating 6 - Okay. 80 out of 1293 reviews" "
Rating 4 - Poor. 43 out of 1293 reviews" "
Rating 2 - Terrible. 29 out of 1293 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Ebony

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very professional and friendly! Property was in a great area! Breakfast included turkey options. Hot water took over an hour to heat up. One elevator was out. Overall comfortable stay.
Stayed 1 night in Apr 2024

10/10 Excellent

Sophia

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Pavel, Brooklyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet , clean , friendly
Stayed 1 night in Apr 2024

10/10 Excellent

Sherry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, quiet, comfortable. Would stay here again.
Stayed 1 night in Apr 2024

4/10 Poor

Ralph

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Water was out for an hour one morning they would.not.give us water, had to buy it. Breakfast was a disaster. No pancakes, no waffles, no white bread, no cinammon rolls, no orange juice. Tasteless scrambled eggs, horrible turkey sausage. Once had a tasty biscuits and gravy. No sweets, yogurt once irr twice, only apples for fresh fruits. Kitchen staff very rude.
Stayed 6 nights in Apr 2024
Response from Operations on 24 Apr 2024
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10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Operations on 24 Apr 2024
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4/10 Poor

Anny

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Operations on 24 Apr 2024
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10/10 Excellent

Praveen Kumar

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Operations on 24 Apr 2024
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6/10 Okay

Mark

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room needs updated (needs new carpet) musty smell low water pressure on bright side staff was friendly and attentive breakfast was great
Stayed 1 night in Apr 2024
Response from Operations on 24 Apr 2024
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2/10 Terrible

Danielle

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Operations on 24 Apr 2024
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8/10 Good

sonja

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredibly convenient, clean and friendly.
Stayed 1 night in Apr 2024
Response from Operations on 24 Apr 2024
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10/10 Excellent

Linda

Travelled with partner
Close proximity to excellent Mexican restaurant, shopping and auto train.
Stayed 1 night in Apr 2024
Response from Operations on 24 Apr 2024
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10/10 Excellent

Gary, Danville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and nice.
Stayed 1 night in Apr 2024
Response from Operations on 24 Apr 2024
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8/10 Good

Charles

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Low water pressure in the sink. There was a long line to check in due to a computer issues but the staff worked to overcome it.
Stayed 1 night in Apr 2024
Response from Operations on 24 Apr 2024
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8/10 Good

Ama

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice but the breakfast is horrible!!!
Stayed 1 night in Apr 2024
Response from Operations on 24 Apr 2024
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6/10 Okay

Kathryn

Travelled with partner
Liked: Cleanliness, staff & service
It seemed run down. Clientele were a little scetchy…
Stayed 1 night in Mar 2024
Response from Operations on 24 Apr 2024
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4/10 Poor

Rhyan

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
AC was needed and did not work 3 out of 5 nights. Was told maintenance would look at it each day. Very noisy. Constant doors slamming. (1 ) elevator tagged for an entrapment so not in use. Item missing from room after first day. Property condition is depreciating quickly.
Stayed 5 nights in Apr 2024
Response from Operations on 24 Apr 2024
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10/10 Excellent

Gloria, Wilson

Liked: Cleanliness, property conditions & facilities
This is our second stay at this property. Will stay there again if in the area. Everything was very nice.
Stayed 1 night in Apr 2024
Response from Operations on 24 Apr 2024
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10/10 Excellent

Karen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here several times and love it
Stayed 1 night in Apr 2024
Response from Operations on 24 Apr 2024
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6/10 Okay

Rhyan

Business traveller
Liked: Staff & service
Elevator problems Placed next to stairs. Noisy. Trash outside.
Stayed 4 nights in Apr 2024
Response from Operations on 24 Apr 2024
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10/10 Excellent

Jane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Shower fixtures needed updating
Stayed 1 night in Apr 2024
Response from Operations on 24 Apr 2024
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6/10 Okay

Linda

The beds sit too high and the toilets too low.
Stayed 2 nights in Mar 2024
Response from Operations on 24 Apr 2024
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10/10 Excellent

Bryon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was very quick and easy. Very friendly front desk staff.
Stayed 1 night in Apr 2024
Response from Operations on 24 Apr 2024
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6/10 Okay

Dominic

Business traveller
Liked: Staff & service
Disliked: Cleanliness
This was a nice quiet property. There was a school team there during my stay and I didn’t notice them at all. Unfortunately there were stains on the bedding, hair in the shower and bathroom areas, and fecal matter in the toilet. Thankfully I only had about an 8 hour stay here.
Stayed 1 night in Mar 2024
Response from Operations on 24 Apr 2024
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8/10 Good

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice property. Convenient to the next leg of our trip. Check-in clerk made a face when I asked her to change our room upon check in. Breakfast was good but area (wet floor) and tables were not clean. Perhaps understaffed.
Stayed 1 night in Apr 2024
Response from Operations on 24 Apr 2024
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10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy access to Rte 95, but far enough so that i could not hear road noise at night. Lots of good parking. Quick and easy check in. Halls, room, and breakfast area very clean. Room wall unit very quiet. Nice Mexican food restaurant with in walking distance.
Stayed 1 night in Mar 2024
Response from Operations on 1 Apr 2024
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10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I travel a lot and this Hotel was by far one of the cleanest Hotels I have ever stayed at, as I told Lisa at the front desk. The staff was extremely kind and helpful. I HIGHLY recommend this Hotel for any family or traveler; you will enjoy your stay as I did :-)
Stayed 3 nights in Mar 2024
Response from Operations on 1 Apr 2024
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10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Easy in, easy out. Close to freeway. Gas and food options other than just fast food are very close.
Stayed 1 night in Mar 2024
Response from Operations on 1 Apr 2024
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10/10 Excellent

Debra

Travelled with family
Needed a hotel quickly. Found this hotel great price, availability and great accommodations.
Stayed 1 night in Mar 2024
Response from Operations on 1 Apr 2024
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10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here is extremely helpful, accommodating and professional. The last month has been very stressful for me. I am moving long distance so to check in and receive the customer service I did, put a smile on my face. I checked in almost 5pm on March 29th.
Stayed 1 night in Mar 2024
Response from Operations on 1 Apr 2024
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10/10 Excellent

Alimatu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite
Stayed 3 nights in Mar 2024
Response from Operations on 1 Apr 2024
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10/10 Excellent

Charles

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courteous staff and clean hotel.
Stayed 1 night in Mar 2024
Response from Operations on 1 Apr 2024
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10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Operations on 1 Apr 2024
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8/10 Good

john

Travelled with family
Liked: Staff & service, property conditions & facilities
Near Amtrack
Stayed 1 night in Mar 2024
Response from Operations on 1 Apr 2024
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6/10 Okay

Jeffrey

Travelled with partner
Poor water pressure
Stayed 1 night in Mar 2024
Response from Operations on 25 Mar 2024
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8/10 Good

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is modern and clean. We had to move rooms due to a broken mattress. Staff responded quickly and we very helpful. My only complaint would be why the cleaning staff had not noticed the problem while making up the room prior to our stay. No biggie.
Stayed 1 night in Mar 2024
Response from Operations on 25 Mar 2024
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10/10 Excellent

Todd

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bery clean , quiet and comfortable
Stayed 4 nights in Mar 2024
Response from Operations on 25 Mar 2024
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8/10 Good

Rhyan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 5 nights in Mar 2024
Response from Operations on 25 Mar 2024
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10/10 Excellent

john

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Closeness to Amtrak station, morning breakfast and quiet. All good
Stayed 1 night in Mar 2024
Response from Operations on 1 Apr 2024
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8/10 Good

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice hotel and it was clean. Area was ok not much to do although they had a few nice restaurants in the vicinity.
Stayed 1 night in Mar 2024
Response from Operations on 25 Mar 2024
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10/10 Excellent

Budd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Nice lobby. Comfortable beds.
Stayed 1 night in Mar 2024
Response from Operations on 25 Mar 2024
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8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Operations on 25 Mar 2024
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6/10 Okay

Simeon

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Didnt like the customer service by the representative at check in She was not very likable.
Stayed 1 night in Mar 2024
Response from Operations on 25 Mar 2024
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10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a quick stop on our journey, no time to explore the area. The room was clean and comfortable.
Stayed 1 night in Mar 2024
Response from Operations on 25 Mar 2024
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10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean, staff was friendly and the breakfast was better than expected.
Stayed 1 night in Mar 2024
Response from Operations on 16 Mar 2024
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8/10 Good

Rhyan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient
Stayed 5 nights in Mar 2024
Response from Operations on 16 Mar 2024
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10/10 Excellent

Dexter S

Liked: Cleanliness, amenities, property conditions & facilities
Professional staff
Stayed 2 nights in Mar 2024
Response from Operations on 16 Mar 2024
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10/10 Excellent

Penny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and staffed with friendly employees.
Stayed 1 night in Mar 2024
Response from Operations on 16 Mar 2024
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10/10 Excellent

Loretta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for if your catching the Amtrak train. Plenty of places to go and grab snacks and a meal on the go or sit down. Very clean. Breakfast was good something nice and hot on your stomach before you leave….
Stayed 1 night in Jan 2024
Response from Operations on 16 Mar 2024
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10/10 Excellent

Virginia M.

Liked: Cleanliness, staff & service, property conditions & facilities
Just stopped for the night on our way home from Fl to MA. An excellent stop, clean & comfortable.
Stayed 1 night in Mar 2024
Response from Operations on 16 Mar 2024
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