Lobby

Reviews of Clarion Pointe East Lansing University Area

2.5 out of 5
Clarion Pointe East Lansing University Area
2736 E. Grand River Ave, East Lansing, MI

Reviews

7.8

Good

Rating 10 - Excellent. 129 out of 322 reviews" "
Rating 8 - Good. 89 out of 322 reviews" "
Rating 6 - Okay. 53 out of 322 reviews" "
Rating 4 - Poor. 25 out of 322 reviews" "
Rating 2 - Terrible. 26 out of 322 reviews" "

7.8/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Holly

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Was given a king room and when we arrived the lock on the automatic door was broken so it would lock and unlock every minute or so. When we asked for another room we were told they only had double beds available which wouldn’t work for two people at the price we were paying. When we told we were leaving and requested a refund we were told only the manager could approve that and now they had a king room available but it was marked as not clean in their system. We said we didn’t feel comfortable staying in a room marked unclean and left. I’ve now called the manager 3 times for a refund and he hasn’t returned my calls. Do not recommend, horrible customer service.
Stayed 2 nights in Feb 2024

10/10 Excellent

Alexander A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

8/10 Good

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great! Friendly and helpful. Check went well. Rooms were comfortable and for the most part clean. I was in the bathroom and noticed the dirty walls but other than that the room was pretty clean. Bedding was comfortably and clean. Overall we had a great stay while we were in town for two nights. If we are back in town, I would stay here again.
Stayed 2 nights in Feb 2024

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was perfect
Stayed 1 night in Feb 2024

4/10 Poor

Tina

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Check in was quick and easy. Air amd Heating unitvin room was loud and only worked intermittently. Had to unplug it everytime I wanted it to stop.
Stayed 3 nights in Feb 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
close
Stayed 1 night in Feb 2024

10/10 Excellent

Xiaoliang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Jeffrey, Grand Rapids

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

2/10 Terrible

Todd

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Dirty Room- Gross- had to clean before I could stay here - was not able to move hotels Front Desk not able to refund money until GM returned on Monday. Expedia- online helping to support issue
Stayed 2 nights in Jan 2024

10/10 Excellent

Tony

Stayed 4 nights in Jan 2024

10/10 Excellent

Veronica

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

6/10 Okay

William

Stayed 1 night in Jan 2024

8/10 Good

zhendong

Stayed 7 nights in Dec 2023

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Ron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Dec 2023

8/10 Good

Jan

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Mary

Travelled with partner
Liked: Staff & service
Everything was fine and the staff was very nice. It was a little difficult getting to the rooms, as there’s no direct path to them, but that’s just the design of the building; not a deal breaker.
Stayed 3 nights in Dec 2023

10/10 Excellent

Leroy

Stayed 3 nights in Dec 2023

10/10 Excellent

Scott B.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Chad

Liked: Cleanliness, staff & service
Stayed 4 nights in Dec 2023

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to everything
Stayed 1 night in Dec 2023

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and beds were comfortable.
Stayed 1 night in Nov 2023

6/10 Okay

Mia

Travelled with group
Liked: Staff & service
This hotel was okay. It was cheap and had what we needed (microwave, fridge, etc). They had limited breakfast options but it was nice they had breakfast in general. They had very helpful employees and a little store of basics like snacks, medicene, and more. I would stay here again if we were going to East Lansing again.
Stayed 2 nights in Nov 2023

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good price for the area. Room was clean, but could be uodated.
Stayed 1 night in Nov 2023

6/10 Okay

Cj

Stayed 1 night in Nov 2023

2/10 Terrible

Bethany

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like having a used toilet paper roll in the room upon entry and the staff dragging their feet about checking me in at 3:18 am despite having charged my card for my reservation not even half an hour prior.
Stayed 3 nights in Nov 2023

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very close to the Wharton Center which we wanted. Staff were EXCELLENT! Beds comfortable and breakfast very nice. Thank you.
Stayed 1 night in Nov 2023

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

4/10 Poor

jim

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Natali

Stayed 2 nights in Nov 2023

6/10 Okay

Amy

Liked: Staff & service
Stayed 2 nights in Nov 2023

8/10 Good

Laurie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was nice
Stayed 2 nights in Nov 2023

6/10 Okay

Robert

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Nice Staff. Good location. Not clean. Patchwork up-grades.
Stayed 2 nights in Nov 2023

6/10 Okay

Susan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good place to stay
Front desk was super helpful when we checked in. Room was clean and comfortable. Parking is super for truck and trailer but the exit could use some repair. Only two complaints. TV could not be used. Could only get one channel. So we just used our phones to watch tv instead. And please have something to drink for breakfast for people that dont drink coffee. Will continue to stay here but will adjust for the two small issues we had.
Stayed 1 night in Nov 2023

4/10 Poor

Mindy

Travelled with family
Liked: Staff & service
Disliked: Amenities
The hotel was nothing what I thought I was getting. The picture online wasn’t the same as when you see it in person. I didn’t like that the rooms were outside and not well lit going to the rooms. I didn’t feel safe and for paying almost $499 a night I was not impressed with the room at all

8/10 Good

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Krishnaswamy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checks all the boxes for a reasonable price, good option for frequent visitors to the area.
Stayed 1 night in Oct 2023

10/10 Excellent

Ethan

Stayed 1 night in Oct 2023

6/10 Okay

cherie

Travelled with family
Liked: Staff & service
Disliked: Amenities
Staff was nice
Stayed 2 nights in Oct 2023

10/10 Excellent

Manuel Francisco

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and cheap with excellent service. Good combination.
Stayed 1 night in Oct 2023

8/10 Good

Edward

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023

10/10 Excellent

Tim

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service Chris and James gave at the front desk rocks - they were most helpful. The room was very nice. Thanks!
Stayed 1 night in Oct 2023

10/10 Excellent

Dagmar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel at a reasonable price.
Friendly, helpful staff went out of their way to help me enjoy my stay. Clean room, good furniture with decent desk and chair, fridge, microwave, lots of storage. Bed too high for this short person, but comfortable. A bit too soft for my liking, but I slept well. Very good breakfast for such places, with hard boiled eggs and waffle batter and maker.
Stayed 4 nights in Oct 2023

2/10 Terrible

Eileen

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well we drive over ten hours to get to the hotel. No elevator air not working asked to leave and refunded. Manager on duty was not there I was told she would credit my account back and call me but she didn’t do either I called them today and was told that the booking is no. Refundable. They had no other rooms to put me in so we booked another room at an another choice hotel for two nights and now I have to pay for both. So over all my stay at the Clarion sucked!
Stayed 2 nights in Aug 2023

4/10 Poor

Tabor

Stayed 1 night in Oct 2023

6/10 Okay

Kristi

Disliked: Staff & service
Booked King Suite. Front Desk said never heard of it and then gave me a double. I went back and gave me regular king. The next day different clerk said had King Suite but not available. Mid week asked for cleaning service at desk and returned in evening still dirty. Front desk brought me a set of sheets

10/10 Excellent

Dunia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 4 nights in Oct 2023

8/10 Good

Martin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Property for the price point.
Stayed 1 night in Oct 2023