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Was given a king room and when we arrived the lock on the automatic door was broken so it would lock and unlock every minute or so. When we asked for another room we were told they only had double beds available which wouldn’t work for two people at the price we were paying. When we told we were leaving and requested a refund we were told only the manager could approve that and now they had a king room available but it was marked as not clean in their system. We said we didn’t feel comfortable staying in a room marked unclean and left. I’ve now called the manager 3 times for a refund and he hasn’t returned my calls. Do not recommend, horrible customer service.
Staff was great! Friendly and helpful. Check went well.
Rooms were comfortable and for the most part clean. I was in the bathroom and noticed the dirty walls but other than that the room was pretty clean. Bedding was comfortably and clean. Overall we had a great stay while we were in town for two nights. If we are back in town, I would stay here again.
Very Dirty Room- Gross- had to clean before I could stay here - was not able to move hotels
Front Desk not able to refund money until GM returned on Monday.
Expedia- online helping to support issue
Everything was fine and the staff was very nice. It was a little difficult getting to the rooms, as there’s no direct path to them, but that’s just the design of the building; not a deal breaker.
This hotel was okay. It was cheap and had what we needed (microwave, fridge, etc). They had limited breakfast options but it was nice they had breakfast in general. They had very helpful employees and a little store of basics like snacks, medicene, and more. I would stay here again if we were going to East Lansing again.
Mia
Stayed 2 nights in Nov 2023
8/10 Good
Mark
Travelled with partner
25 Nov 2023
Liked: Cleanliness, staff & service, amenities
Good price for the area. Room was clean, but could be uodated.
I didn't like having a used toilet paper roll in the room upon entry and the staff dragging their feet about checking me in at 3:18 am despite having charged my card for my reservation not even half an hour prior.
Front desk was super helpful when we checked in. Room was clean and comfortable. Parking is super for truck and trailer but the exit could use some repair. Only two complaints. TV could not be used. Could only get one channel. So we just used our phones to watch tv instead. And please have something to drink for breakfast for people that dont drink coffee. Will continue to stay here but will adjust for the two small issues we had.
Verified traveller
Stayed 1 night in Nov 2023
4/10 Poor
Mindy
Travelled with family
6 Nov 2023
Liked: Staff & service
Disliked: Amenities
The hotel was nothing what I thought I was getting. The picture online wasn’t the same as when you see it in person. I didn’t like that the rooms were outside and not well lit going to the rooms. I didn’t feel safe and for paying almost $499 a night I was not impressed with the room at all
Friendly, helpful staff went out of their way to help me enjoy my stay. Clean room, good furniture with decent desk and chair, fridge, microwave, lots of storage. Bed too high for this short person, but comfortable. A bit too soft for my liking, but I slept well. Very good breakfast for such places, with hard boiled eggs and waffle batter and maker.
Well we drive over ten hours to get to the hotel. No elevator air not working asked to leave and refunded. Manager on duty was not there I was told she would credit my account back and call me but she didn’t do either I called them today and was told that the booking is no. Refundable. They had no other rooms to put me in so we booked another room at an another choice hotel for two nights and now I have to pay for both. So over all my stay at the Clarion sucked!
Eileen
Stayed 2 nights in Aug 2023
4/10 Poor
Tabor
14 Oct 2023
Tabor
Stayed 1 night in Oct 2023
6/10 Okay
Kristi
9 Oct 2023
Disliked: Staff & service
Booked King Suite. Front Desk said never heard of it and then gave me a double. I went back and gave me regular king. The next day different clerk said had King Suite but not available. Mid week asked for cleaning service at desk and returned in evening still dirty. Front desk brought me a set of sheets