The counter service was very slow, we waited for them to service and the counter never even asked are we together with the other was service at the counter. she thought we were all together. We did not stand together, instead we stood at the back.
Next, the room is too small for us, unable to lay our luggages on floor. The worst was the towels that we received was torn with threads coming off from all edges. It looked like a shoes rag. I could not believe my eyes with it.
The only comfort us was the handle luggages guys were very nice, and the hotel closes to the mall and make it very convenience. There is no special service as a gold member of hotels.com