10Room Studio Suite

Reviews of Hotel Capitol Kuala Lumpur

3 out of 5
Hotel Capitol Kuala Lumpur
Jalan Bulan off Jalan Bukit Bintang, Kuala Lumpur

Reviews

8.0

Very good

Rating 10 - Excellent. 299 out of 1002 reviews" "
Rating 8 - Good. 477 out of 1002 reviews" "
Rating 6 - Okay. 164 out of 1002 reviews" "
Rating 4 - Poor. 44 out of 1002 reviews" "
Rating 2 - Terrible. 18 out of 1002 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Henry

Far below my expectations
Stayed 4 nights in Mar 2024

8/10 Good

Ravi

Stayed 2 nights in Feb 2024

10/10 Excellent

Gerald Cheng Hock

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near MRT station and lots of places nearby for food.
Stayed 3 nights in Dec 2023

8/10 Good

Angelina Ng

Stayed 1 night in Dec 2023

4/10 Poor

CHONNAPINYA

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The most dirty room I’ve ever been. Stains and dust all over the carpet. I found hairs and hairs and hairs on bathroom’s floor. Hair dryer didn’t work, fridge was too old. They need a major maintenance asap. Very noisy at night even I stay at 12th floor still hear everything from the street.
Stayed 2 nights in Nov 2023

6/10 Okay

CHONNAPINYA

Business traveller, Travelled with group
Disliked: Cleanliness, property conditions & facilities
Room wasn’t in a good clean. There are so many hair (short, long and eye lashes) all over bathroom’s floor. Carpet is too much dirt and full of stains. They don’t vacuum or clean it properly after guest.
Stayed 1 night in Nov 2023

6/10 Okay

Yun Ching

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Good location to night markets and shopping malls and accessible to MRT. Info is dirty bathrooms facilities.
Stayed 3 nights in Nov 2023

4/10 Poor

Eng Lye

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
pillow and covers stained and smell. bathroom tower also smell. WiFi does not have security password thus hackable by hackers !!!
Stayed 2 nights in Nov 2023

8/10 Good

LEE

Stayed 1 night in Nov 2023

10/10 Excellent

Mock Sing

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

osman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2023

8/10 Good

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located well for all the things we needed. Clean, comfortable room with good facilities. Only downside was the noise from the lifts which was quite noticeable.
Stayed 2 nights in Oct 2023

8/10 Good

Anthony

Travelled with partner
Liked: Staff & service
Very nice staff. Need to update connectivity options for charging devices in rooms. Also clean toilets and showers more thoroughly. We could hear the elevator from the bedroom.
Stayed 2 nights in Oct 2023

8/10 Good

ngen fah

Stayed 1 night in Sep 2023

6/10 Okay

Heng Siew Tiang

Liked: Staff & service
Stayed 1 night in Sep 2023

8/10 Good

Chua Lixuan

Travelled with group
Liked: Staff & service
Second time staying at this hotel. Decided to stay here again as we were attending a concert at sungei wang and the hotel is just beside it. Hotel is old but works fine. Was given a smoking room as no non smoking was available but thankfully the smell wasnt too strong. We could hear the lift going up and down even thou our room was at the corner. We could hear the street noises as it was a lively street with buskers and food vendors. They stop around 1am daily. Will recommend light sleepers to bring ear plugs. Room was somewhat clean but as the hotel is very old, the carpet is dirty and no room slippers were provided. The toilet was clean and big. Will reccomend this hotel for non fussy people because as mentioned, it is old but still functioning well.
Stayed 3 nights in Sep 2023

10/10 Excellent

Tan

Stayed 2 nights in Sep 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Safe box in the room was not working , lift button 'G' got problem pressing . Saw the images in Google the hotel there is a swimming pool , but the staff told me that the hotel aren't any pool . The receptionist were friendly so does the security guards. Overall is a pleasant stay in the hotel .
Stayed 4 nights in Aug 2023

10/10 Excellent

Benjamin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is cheap and near main shopping area in Bukit Bintang and Berjaya Times Square
Stayed 6 nights in Jul 2023

10/10 Excellent

Cheong

Stayed 4 nights in Jun 2023

10/10 Excellent

Gerald Cheng Hock

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were patient and friendly. The room was well maintained. Enjoyed my stay
Stayed 2 nights in Jun 2023

8/10 Good

Danny

Liked: Cleanliness, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Tang Fee Chin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Helpful and reactive staff.
Stayed 4 nights in Apr 2023

8/10 Good

osman

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2023

10/10 Excellent

stuart

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is right in the centre of KL with everything either with in a short walk or there are lots of public transport options if you are going further a field.
Stayed 4 nights in Mar 2023

8/10 Good

Jon

Liked: Staff & service
Disliked: Property conditions & facilities
Tired
Stayed many times before but this is the first time since covid. All looking a bit tired
Stayed 2 nights in Mar 2023

8/10 Good

Holly

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Good location, great front desk support.
Hotel CaPitol was a nice hotel, centrally located not too far walking from Petronius towers. Room was comfortable, great view from 17th floor room. Front desk staff was very helpful in arranging transportation while there and back to the airport. Bathroom in hotels have Venetian blinds as do room windows. Lots of neon signs outside created blinking lights in the room, not a major issue.
Stayed 2 nights in Feb 2023

10/10 Excellent

KHUSHROO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay
Wonderful hotel with polite, co-operative and friendly staff.
Stayed 7 nights in Jan 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Conveniently located
Hotel is conveniently located to shopping malls and food places - all within walking distance. So overall was okay except that the guest next door was very noisy
Stayed 1 night in Dec 2022

2/10 Terrible

Christine

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay somewhere else
After reading the reviews we were excited to be staying at the Hotel Capitol in Kuala Lumpur. We booked a premium room for a treat. Well this place is a dump. Check in was slow. Only one staff member was checking people in. Took 30 min and we were second in line. Room on the 18th floor. The View was excellent. The room itself was very dated. The carpet was so dirty that you could see paths where people walked. Behind the door was a thick layer of dirt, lint, just filth. The door to the room had a 1.5" gap under the door. Black mold on the floor moldings. You could feel the springs in the bed. Layer of dust on everything. One plug in for the whole room. It was nothing like presented in the pictures. The toilet wouldn't flush. So we went to the front desk since the in-room phone has no numbers on the buttons. The girl at the front desk tried to explain to us how to flush it. Really? She said she will send someone up to show us how to use it! A guy came up and yup it doesn't flush. He spent half an hour to get it to sort of flush. The whole hotel has a real musty smell. Looks like it was built in the 70's and hasn't been updated at all. Old wood paneling. The building would be condemned in western county. The fire sprinkler heads are mostly busted off. No maintenance at all. The elevator button didn't work for the first day. You had to wait for someone to get off at your floor so you could go back down. Or take the stairs to the next level to push
Stayed 5 nights in Nov 2022
Response from Thomas Anthony on 13 Dec 2022
Dear Christine,Greetings from Hotel Capitol Kuala Lumpur,Firstly thank you for the review of your recent stay with us. We always appreciate hearing from our guest, especially in relation to places for service improvement. We are terribly sorry to learn of your disappointing experience and we have reviewed your feedback .Your feedbacks allows us to make constant improvements to elevate our services to valued guests like you. We hope to have another opportunity to welcome you back to Hotel Capitol soon.Once again please accept our most sincere apologies.Regards,Thomas Anthony,Business & Operations Manager.

8/10 Good

Gerald Cheng Hock

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were courteous and helpful with enquiries.
Stayed 2 nights in Dec 2022

8/10 Good

Ngoh

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Commendable staff
The staff were super friendly and helpful.
Stayed 2 nights in Nov 2022

8/10 Good

Gerald Cheng Hock

Stayed 2 nights in Nov 2022

10/10 Excellent

Hin Teck

Stayed 2 nights in Nov 2022

10/10 Excellent

Margo

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2022

8/10 Good

wong

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was alright on the whole
Stayed 1 night in Nov 2022

10/10 Excellent

Mazlina

6/10 Okay

Satoshi

Stayed 1 night in Oct 2022

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Waking distance to Jalan Alor food street and major shopping malls. Near MRT station.
Stayed 4 nights in Oct 2022

10/10 Excellent

Kelvin

Stayed 4 nights in Sep 2022

10/10 Excellent

Lu Ying

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staffs and accessible to nearby shopping malls like Sungei Wang, LowYat, Lot 10, Pavillion. Must try Jalan Alor’s Famous chicken wings. Only confusing part is the lift’s button no marking indicating which level is the main lobby. Overall good place to stay during visit to KL
Stayed 1 night in Sep 2022

10/10 Excellent

Kate

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for money, conveniently placed and lovely staff, consistently friendly and helpful. Our room on the 18th floor was spacious and comfortable with a wonderful view of the city especially at night. The bed was so comfortable with big pillows and fresh, smooth bedding. The room was very clean, serviced daily. Late check out for a late flight was no problem Overall we were very pleased with the hotel and wouldn’t hesitate to stay there again. Thank you Capitol Hotel!
Stayed 5 nights in Sep 2022

10/10 Excellent

Nur Zawani

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

8/10 Good

Sasi K.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2022

10/10 Excellent

Brian

Stayed 5 nights in Aug 2022

8/10 Good

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Noisy lift
The room was nice but the aircon was so cold even on 30 degrees had to turn it off. The constant noise from the lift sounded like a freight train outside the door. The location is good with lots of eateries handy. The booking said with swimming pool but there was no pool.
Stayed 3 nights in Jul 2022

10/10 Excellent

siow

Travelled with group
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

JIEPING

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Convenient and alot of amenities
Stayed 2 nights in Jul 2022

10/10 Excellent

Goran

Business traveller
Liked: Cleanliness, property conditions & facilities
Good comfortable Stay
good normal stay. nothing to report. I have stayed in this hotel previously couple of times. it was almost the same experience. The staff is usually cooperative and helping. hotel is in a very good , Great location. Restaurants, shopping malls, pharmacy, Metro etc.. all walking distance.
Stayed 7 nights in Jul 2022

6/10 Okay

Kasman Ruzliawati

Travelled with group
Liked: Staff & service
The location is superb convenient and staff are friendly and polite. The water pressure of the shower is good but just bit old. The aircon is good and cold. The breakfast is yummy and tasty too but just not many variety. The downside are property quite run down like the carpet, tv and dirty bedsheet The noise of slamming doors and shower could be heard. (No soundproof) The smell strong of cigarette when you came out of the lift. (Which we chose a smoking rooom) Maybe management should spray some air fresherner.
Stayed 4 nights in Jul 2022