Outdoor pool

Reviews of Sabah Oriental Hotel

3.5 out of 5
Sabah Oriental Hotel
Lorong Kemajuan, Kota Kinabalu, Sabah

Reviews

7.2

Good

Rating 10 - Excellent. 45 out of 301 reviews" "
Rating 8 - Good. 113 out of 301 reviews" "
Rating 6 - Okay. 101 out of 301 reviews" "
Rating 4 - Poor. 32 out of 301 reviews" "
Rating 2 - Terrible. 10 out of 301 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Simon

Stayed 3 nights in Sep 2023

4/10 Poor

Khin Choy, Klang

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Basically the hotel rooms are totally not maintained and dirty. The worse was the bathroom..... totally not maintained.
Stayed 1 night in Aug 2023

6/10 Okay

HYGINUS, W. P. LABUAN

The room was spacious but the furniture was old. The ironing board in the room was broken. There were no bath towel and floor mat. I had to ask twice. The 2 pieces of bath towels were old and worn out as well. Overall, I had a decent stay.
Stayed 1 night in May 2023

6/10 Okay

Mark

Stayed 1 night in Mar 2023

2/10 Terrible

Jennylene

Stayed 7 nights in Jan 2023

8/10 Good

Azlisham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2023

8/10 Good

Haris Shariman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family vacation at Sabah Oriental Hotel
Very good hoteal to stay with family.
Stayed 4 nights in Dec 2022

8/10 Good

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I think this was one of the nice hotels i Kota Kinabalu. Not too new and some better maintenance is possible, but for the prices offered, it's definitely OK. My observations from that hotel and from the next, in Sandakan, show that probably in all Malaysia (or at least in Borneo) there is something to be improved in housekeeping. It took some effort to receive towels, there were some chambermaid's hairs on the floor... things like that are definitely not the best, even though I won't remember the place with that. Rooms were very spacious, internet worked, even though wasn't too great, but the best thing in this hotel was the breakfast, included in the room rates.
Stayed 3 nights in Sep 2022

8/10 Good

Kok Hao

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Compliments to the housekeeping team for always making my room tidy and clean whenever I requested for it. Two staff in particular deserves a huge shout out for making my trip in Sabah pleasant. Nur Liza from the reception has been extremely helpful and has went out her way to make my stay comfortable. She assisted and handled my problems well. She is approachable and easy to communicate to in the hotel. Ronald from the Cafe was professional and recommended me the right dessert to eat in the hotel. The food from the cafe and breakfast buffet was decent if I need a quick meal or I am unsure of what to get. Despite the great team behind the hotel, the hotel is a little rundown from the rooms, gym, swimming pool showers and carpark. If there is a renovation to these key areas, Sabah Oriental Hotel would be a definite easy recommendation from me and will have a great potential as it is extremely near to the city centre and key tourist attractions as well. Until there is a significant improvement to the hotel conditions, this hotel will remain as a good budget hotel for travellers especially for solo guests. Will be happy to return back to the hotel when I visit Sabah soon again. Thank you for taking good care of me.
Stayed 4 nights in Aug 2022

8/10 Good

mohd zaki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall ok. If property can provide proper access to the lobby from LG parking (i.e. lift) it's much better.
Stayed 4 nights in Jun 2022

10/10 Excellent

FRANKLINE CHI SIANG

Stayed 1 night in May 2022

6/10 Okay

Hossin

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Boring stay..TV no service
TV not functioning...huhuhu
Stayed 1 night in Mar 2022

10/10 Excellent

Gedion

Stayed 1 night in Mar 2022

10/10 Excellent

ROHANI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

6/10 Okay

Adrian

Stayed 1 night in Feb 2022

4/10 Poor

Kamariah

Stayed 1 night in Nov 2021

6/10 Okay

Chayati

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Cerek masak air bau, nak masak air utk buat susu anak pun rasa tidak selesa, sory.. Yg lain semua ok
Stayed 1 night in Dec 2021

4/10 Poor

Nurhamirah Umairah

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Jasynta John Assistant Reservation Manager on 22 Dec 2021
Dear Nurhamirah Umairah, Greetings from Sabah Oriental Hotel, Thank You for your positive feedback and we hope that you had enjoyed your stay with us during your recent visit here to Kota Kinabalu. Wish to welcome you back soon

10/10 Excellent

Siti rukiah

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Selesa
Stayed 1 night in Dec 2021
Response from Jasynta John Assistant Reservation Manager on 22 Dec 2021
Dear KIRTI, Thank you for the positive review and taking the time to review your recent stay experience. It is a joy to know you enjoyed your stay with us and we can't wait to see you again soon so we can share another amazing experience with you

8/10 Good

Asmidah

Stayed 2 nights in Dec 2021
Response from Jasynta John Assistant Reservation Manager on 22 Dec 2021
Dear Asmidah, Greetings from Sabah Oriental Hotel, Thank You for your positive feedback and we hope that you had enjoyed your stay with us during your recent visit here to Kota Kinabalu. Wish to welcome you back soon

8/10 Good

Hossin

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Yours Sincerely. Jasynta, Assistant Reservation Ma on 22 Dec 2021
Dear JC, Greetings from Sabah Oriental Hotel, Thank You for your positive feedback and we hope that you had enjoyed your stay with us during your recent visit here to Kota Kinabalu. Wish to welcome you back soon.

10/10 Excellent

Siti rukiah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I like
Stayed 2 nights in Oct 2021
Response from SOH on 1 Nov 2021
Dear Siti, Warmest greetings from Sabah Oriental Hotel, Thank you for the positive review and taking the time to review your recent stay experience. It is a joy to know you enjoyed your stay with us and we can't wait to see you again soon so we can share another amazing experience with you. Yours Sincerely, Alex Khoo Front Office Manager

8/10 Good

JC

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from Alex on 18 Dec 2020
Dear JC, Greetings from Sabah Oriental Hotel, Thank You for your positive feedback and we hope that you had enjoyed your stay with us during your recent visit here to Kota Kinabalu. Wish to welcome you back soon. Yours Sincerely. Alex Khoo Front Office Manager

8/10 Good

Muhammad

Travelled with family
Liked: Staff & service, room comfort
Very good
Good
Stayed 1 night in Nov 2020
Response from Alex on 26 Nov 2020
Dear Muhammad, Warmest Greetings from Sabah Oriental Hotel. First and foremost we would want to thank you for choosing us as your preferred hotel stay during your recent visit to Kota Kinabalu. We are very happy that you enjoyed your recent stay with us and loved our hospitality, including our room that assigned to you. We are glad that you had enjoyed your stay with us and we would love to have you back here in the very near future. Yours Sincerely, Alex Khoo Asst.Front Office Manager

6/10 Okay

N.G

Travelled with family and small children, Business traveller
Disliked: Amenities
firstly I would say the room isn't properly maintained. The breakfast was served individually which was considered okay during this pandemic. i have to call twice to ask for towels which sent after 2 hrs waiting? towel for bathroom isn't stocked up properly. as for the check-in procedure, i wont comment much as it's on weekend and everyone on holidays. good thing that they serve us welcome drinks while waiting for our room key. room service? luckily its good, oh, food is so so, but the service is def great, kudos to that. check out procedure alright. but oh well, it's def worth the price value.
Stayed 1 night in Aug 2020
Response from Alex on 1 Sept 2020
Dear N.G, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of hotel and hospitality. Sabah Oriental Hotel, deeply instilled ethic of service for all our guests and our most sincere apologies that it was not entirely up to your expectation. We will definitely look into the points you have highlighted. Thank you so much again for sharing your feedback. We hope that you will give us another opportunity to welcome you back again soon. Yours Sincerely, Alex Khoo Asst.Front Office Manager

8/10 Good

KIRTI

Stayed 4 nights in Aug 2020
Response from Alex on 1 Sept 2020
Dear KIRTI, Thank you for the positive review and taking the time to review your recent stay experience. It is a joy to know you enjoyed your stay with us and we can't wait to see you again soon so we can share another amazing experience with you. Yours Sincerely, Alex Khoo Asst.Front Office Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2020
Response from Alex on 4 Jul 2020
Dear Anonymous, Greetings from Sabah Oriental Hotel. First and foremost, I would like to thank you for taking the time to share your valuable feedback of your recent stay with us. We are happy that you have enjoyed your recent stay with us. We hope to welcome you back very soon. Yours Sincerely, Alex Khoo Asst.Front Office Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just ok for short stay. It provide good breakfast and variety.
Stayed 1 night in Jan 2020
Response from Sabah Oriental Hotel on 22 Jan 2020
Thanks for staying with us. We appreciate your feedback and will work hard to fix any issue you experienced. Thanks for letting us know. We wish that we will have the pleasure of seeing you again in hopefully the near future.

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities
I like breakfast buffet
Stayed 1 night in Jan 2020
Response from Sabah Oriental Hotel on 22 Jan 2020
Thanks for staying with us. We appreciate your feedback and will work hard to fix any issue you experienced. Thanks for letting us know. We wish that we will have the pleasure of seeing you again in hopefully the near future.

10/10 Excellent

Suriati

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great n cheaper
Stayed 1 night in Jan 2020
Response from Sabah Oriental Hotel on 10 Jan 2020
Thanks for staying with us. We appreciate your feedback and will work hard to fix any issue you experienced. Thanks for letting us know. We wish that we will have the pleasure of seeing you again in hopefully the near future.

8/10 Good

Aslinah

Travelled with family
Liked: Staff & service, room comfort
KK Vacation with elderly parents
Location was quite near to airport and other places of interest in KK. Booked 2 rooms for 5 nights with the hotel. Connecting rooms given on the 11th floor were spacious. Comfortable bed and wi-fi in the rooms good enough to stay connected with loved ones back home. Furnishing could be improved cos quite outdated. Safe boxes provided but locked and could not use. Chipped surface on the bath tub and stained WC for both toilets. Needed to request for towels, floor mat, room slippers and water stoppers cos not provided during check in. Staff were polite and accomodating. Breakfast good. Swimming pool functional but quite small. Overall, enjoyed our stay in the hotel. Thanks
Stayed 5 nights in Dec 2019
Response from Sabah Oriental Hotel on 28 Dec 2019
Thanks for staying with us. We appreciate your feedback and will work hard to fix any issue you experienced. Thanks for letting us know. We wish that we will have the pleasure of seeing you again in hopefully the near future.

8/10 Good

Steven Tam Kim Yip

Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Stayed 1 night in Dec 2019
Response from Sabah Oriental Hotel on 9 Dec 2019
Thanks for staying with us. We appreciate your feedback and will work hard to fix any issue you experienced. Thanks for letting us know. We wish that we will have the pleasure of seeing you again in hopefully the near future. Thank you.

4/10 Poor

Aslie, Nice

Travelled with group
Liked: Property conditions & facilities
Disliked: Cleanliness
Not far from town (shopping mall and view point walkable) Improve room service (BUY MORE TOWELS!!!)
Stayed 7 nights in Nov 2019
Response from Sabah Oriental Hotel on 8 Dec 2019
Thanks for staying with us. We appreciate your feedback and will work hard to fix any issue you experienced. Thanks for letting us know. We wish that we will have the pleasure of seeing you again in hopefully the near future. Thank you.

4/10 Poor

Regina

Disliked: Property conditions & facilities
The hotel is located close to airport and major shopping centers.
Stayed 1 night in Dec 2019
Response from Sabah Oriental Hotel on 7 Dec 2019
Thanks for staying with us. We appreciate your feedback and will work hard to fix any issue you experienced. Thanks for letting us know. We wish that we will have the pleasure of seeing you again in hopefully the near future. Thank you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2019
Response from Tia on 28 Nov 2019
Thanks for staying with us. We appreciate your feedback and will work hard to fix any issue you experienced. Thanks for letting us know. We wish that we will have the pleasure of seeing you again in hopefully the near future. Thank you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Reservation Team on 16 Nov 2019
Thanks for staying with us. We appreciate your feedback and will work hard to fix any issue you experienced. Thanks for letting us know. We wish that we will have the pleasure of seeing you again in hopefully the near future. Thank you.

6/10 Okay

Zulkipli

Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2019
Response from Reservation Team on 9 Nov 2019
Thanks for staying with us. We appreciate your feedback and will work hard to fix any issue you experienced. Thanks for letting us know. We wish that we will have the pleasure of seeing you again in hopefully the near future. Thank you.

10/10 Excellent

Hani, Bwn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NICE AND COMFORTABLE PLACE TO STAY
Stayed 2 nights in Nov 2019
Response from Reservation Team on 9 Nov 2019
Thanks for staying with us. We appreciate your feedback and will work hard to fix any issue you experienced. Thanks for letting us know. We wish that we will have the pleasure of seeing you again in hopefully the near future. Thank you.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
The staff and Breakfast were the best in my opinion. No internet except in lobby (next to the reception, in the restaurant and the fountain). The room seems really worn out: the curtains had holes and there was a hole in the ceiling in the bathroom.
Stayed 3 nights in Oct 2019
Response from Reservation Team on 4 Nov 2019
Thanks for staying with us. We appreciate your feedback and will improve further on our product and services. We wish that we will have the pleasure of seeing you again in hopefully the near future. Thank you.

8/10 Good

YONG

Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Staff & service, amenities
No towel and toiletries in my room.
Stayed 1 night in Sep 2019
Response from Reservation Team on 30 Sept 2019
Thanks for staying with us. We appreciate your feedback and will improve further on our product and services. We wish that we will have the pleasure of seeing you again in hopefully the near future. Thank you.

6/10 Okay

Verified traveller

Travelled with group
Disliked: Staff & service, amenities
Flooring no very clean and no slipper at all. Bathroom need upgrade. House keeping respond very sloe.
Stayed 2 nights in Sep 2019
Response from Reservation Team on 18 Sept 2019
Thanks for staying with us. We appreciate your feedback and will improve further on our product and services. We wish that we will have the pleasure of seeing you again in hopefully the near future. Thank you.

8/10 Good

AZURY

Business traveller
Liked: Staff & service, property conditions & facilities
simple but plenty of room for improvement.
Stayed 1 night in Sep 2019
Response from Reservation Team on 11 Sept 2019
Thanks for staying with us. We appreciate your feedback and will improve further on our product and services. We wish that we will have the pleasure of seeing you again in hopefully the near future. Thank you.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
budget, comfortable
Pro: room is superb spacious & design is resort-feel, price is economical, welcomed with lemongrass scent at entrance hall, breakfast is sumptuous and good but second day serve almost the same (mostly local cuisines), strategically located, carpark is free, oh i must say the mattress is medium firm & comfy! Good enough for back support. Cons: kettle/bath towels, floor mat, face towel weren’t given, and had to call housekeeping 4 times to be delivered. Iron is provided without ironboard, room curtains is not completely dark, light sleeper might be awaken by morning sunlight. I had mountain climbs the next 2 day of my trip, a good well rested sleep before is needed but i was disturbed by the light shaded curtains, 90% of the gym equipments are not able to use and faulty.
Stayed 2 nights in Aug 2019
Response from Reservation Team on 8 Sept 2019
Thanks for staying with us. We appreciate your feedback and will improve further on our product and services. We wish that we will have the pleasure of seeing you again in hopefully the near future. Thank you.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The location is strategic and food is multi choice.
Stayed 2 nights in Aug 2019
Response from Reservation Team on 3 Sept 2019
Thanks for staying with us. We appreciate your feedback and wish that we will have the pleasure of seeing you again in hopefully the near future. Thank you.

4/10 Poor

Boon, Petaling Jaya

Business traveller, Travelled with partner
Disliked: Amenities, property conditions & facilities
No effort to rectify nor offer any explanation why WiFi was down from 14-17Aug. Poor building maintenance
Stayed 3 nights in Aug 2019
Response from Reservation Team on 20 Aug 2019
Thanks for staying with us. We are sorry to hear that you had a bad experience while staying here. We appreciate your feedback and will work hard to fix any issue you experienced. Thanks for letting us know and hopefully that we will have the pleasure of seeing you again in near future. Thank you.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice n clean
Stayed 1 night in Aug 2019
Response from Reservation Team on 18 Aug 2019
Thanks for staying with us. We appreciate your feedback and wish that we will have the pleasure of seeing you again in hopefully the near future. Thank you.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best service n the polite staff
Stayed 1 night in Aug 2019
Response from Reservation Team on 12 Aug 2019
Thanks for staying with us. We appreciate your feedback and wish that we will have the pleasure of seeing you again in hopefully the near future. Thank you.