In-room safe, free WiFi, bed sheets

Reviews of Hampton Inn & Suites Oahu/Kapolei

3 out of 5
Hampton Inn & Suites Oahu/Kapolei
91-5431 Kapolei Parkway, Kapolei, HI

Reviews

9.2

Wonderful

Rating 10 - Excellent. 715 out of 1009 reviews" "
Rating 8 - Good. 221 out of 1009 reviews" "
Rating 6 - Okay. 47 out of 1009 reviews" "
Rating 4 - Poor. 15 out of 1009 reviews" "
Rating 2 - Terrible. 11 out of 1009 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
No
Stayed 3 nights in May 2024
Response from KA on 25 May 2024
Aloha John,THank you for taking some time to give us a wonderful review. We appreciate your business. Mahalo!

10/10 Excellent

Jennifer, Loma Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Being close to the shopping mall
Stayed 1 night in May 2024
Response from Teeana P. on 24 May 2024
Aloha Jennifer,Thank you for staying with us recently. We appreciate your positive feedback about the nearby amenities and are glad to hear you enjoyed your time with us. We look forward to future opportunities where we can welcome you back.Mahalo,

10/10 Excellent

Tammie Lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free parking is great. However, at night it was hard to find a space because of gym in same lot and parking slots were not always available. But otherwise, loved facility and would stay there again,
Stayed 5 nights in May 2024
Response from Jes on 23 May 2024
Aloha Tammie Lynn! We appreciate your feedback on our parking. We hope to see you again! Mahalo nui

8/10 Good

Downie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice exercise room and the staff was wonderful. Parking lot in front was very noisy in the evening.
Stayed 6 nights in May 2024
Response from Jes on 23 May 2024
Aloha Downie! We appreciate your feedback on our fitness center and the staff. We hope to see you again! Mahalo nui

10/10 Excellent

F

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from KA on 24 May 2024
Aloha Francisca Balicudiong,Thank you for taking some time out of your busy schedule to give us a wonderful review. We appreciate your business. We look forward to serving you on your future stays with us at the Hampton Inn & Suites Kapolei.Mahalo!

10/10 Excellent

Maria

Liked: Staff & service, property conditions & facilities
Well done and excellent
Stayed 3 nights in May 2024
Response from Dee L.U.T. on 22 May 2024
Aloha Maria,Thank you for taking the time to rate our hotel a 5 out of 5. We hope to welcome you again as our guest. Mahalo Nui Loa!

10/10 Excellent

Laura

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for business travel
Stayed 1 night in May 2024
Response from Hampton Inn & Suites Front Desk on 20 May 2024
Aloha Laura,Thank you for your recent stay with us and your positive feedback. We're happy to hear that the stay was convenient for your business travels. We look forward to the opportunity to welcome you back, should you find yourself on Oahu again. Mahalo!

10/10 Excellent

Daniela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, newer hotel, with good breakfast and facilities
Stayed 3 nights in May 2024
Response from Dee L.U.T. on 17 May 2024
Aloha Daniela,Thank you for taking the time to share your feedback of your recent stay with us and rating us a 5 out of 5. We are very happy to hear you enjoyed the hotel and all the amenities we offer. In the near future, it will be pleasure to welcome you as our guest again.

10/10 Excellent

kerry ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Dee L.U.T. on 14 May 2024
Aloha Kerry,Thank you for taking the time to rate our hotel a 5 out of 5. In the near future, should your travels bring you back to Oahu's west side we hope to welcome you again as our guest. Mahalo Nui Loa!

10/10 Excellent

Stefany, West Orange

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Busy area on the weekend, but no trouble with parking. Shopping nearby was good.
Stayed 3 nights in Apr 2024
Response from Jes on 12 May 2024
Aloha Stefany! Thank you for taking the time to rate your stay a 5/5. We are glad you enjoyed our hotel location. We hope to see you again soon!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from KA on 11 May 2024
Aloha Joseph,Thank you for your kind review. We appreciate your business and look forward to serving you on your next stay with us at the Hampton Inn & Suites Kapolei.Mahalo,

10/10 Excellent

Krysta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from jes on 10 May 2024
Aloha Krysta! We appreciate your feedback. We hope to see you again soon!

10/10 Excellent

Benjamin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice new hotel, great shopping and dining options right outside.
Stayed 2 nights in May 2024
Response from Dee L.U.T. on 7 May 2024
Aloha Benjamin,Thank you for taking the time to share your feedback of your recent stay and rating us a 5 out of 5. We are very happy to hear you enjoyed the location of the hotel being close to eateries and shops. In the near future, it will be our pleasure to welcome you again as our guest. Mahalo Nui Loa!

10/10 Excellent

Hihia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious and clean, check-in was quick. The complimentary breakfast buffet is excellent!!! It was my first time staying there and I would definitely recommend it to family and friends.
Stayed 2 nights in May 2024
Response from Dee L.U.T. on 6 May 2024
Aloha Hihia,Thank you for taking the time to rate our hotel a 5 out of 5 and writing us a glowing review. It is great to know that you enjoyed the hot complimentary breakfast and the rooms. Thank you for recommending us to your friends and family and we hope to welcome you again as our guest. Mahalo Nui Loa!

10/10 Excellent

Bruno

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location right next to a shopping center with tons of food options. Very far from Wakiki about 45min to an hour. Breakfast was really good every morning and it was nice that there was always fresh good in the lobby that was really good also.
Stayed 5 nights in Apr 2024
Response from Dee L.U.T. on 6 May 2024
Aloha Bruno,Thank you for taking the time to share your feedback of your stay with us. We are very happy to hear that you enjoyed the location of the hotel being close to eateries and shops. Also, it is delightful to hear that you enjoyed the hot complimentary breakfast every morning. In the near future, we hope to welcome you as our guest again. Mahalo Nui Loa!

10/10 Excellent

Lori

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, big room, nice
Stayed 1 night in May 2024
Response from KA on 4 May 2024
Aloha Lori,Thank you for your review. We appreciate your business, and we look forward to serving you on your future stays.Mahalo,

10/10 Excellent

Johannes

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Alan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly clean
Stayed 7 nights in Apr 2024
Response from Teeana P. on 1 May 2024
Aloha Alan,Thank you for your stay and for taking the time to leave a positive review about your visit. We are happy to hear you enjoyed our staff and the cleanliness of our property.Mahalo,

8/10 Good

Cristina Moura Dos

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It’s in a good location, but it wasn’t very quiet at times. The pool needed cleaning and temperature of water was colder than the ocean water temps.
Stayed 7 nights in Apr 2024
Response from KA on 30 Apr 2024
Aloha Cristina Moura,Thank you for taking some tine out of your day to write us a review. We appreciate your business. We apologize for the inconvenience of noise, cleanliness and temperature of the pool. Mahalo,

10/10 Excellent

kevin

Liked: Cleanliness
Ok
Stayed 1 night in Mar 2024
Response from KA on 30 Apr 2024
Aloha,Thank you for your taking some time to write us a review. We appreciate your business.Mahalo,

8/10 Good

Katherine, El Paso

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only problem which i have already let them know about is they dont have microwaves in every room, which i find very wierd. Because they only offer it forthere deluxe packages apparently. Almost every other hotel i have ever stayed at has had a microwave in the room. Other than that the stay wwas amazing, it was near a bunch of restaurants, no resort fee like most of the Waikiki hotels, granted it was an hour away from Honolulu but it was amazing not having to be right downtown Honolulu and no resort fews. The parking was a problem because it was in a mall as well and it was in front of a 24 hour gym, but it was still worth it.
Stayed 6 nights in Apr 2024
Response from KA on 30 Apr 2024
Aloha Katherine,Thank you for taking some time to write us a review. We appreciate your business and we look forward to seeing you again on your future stay.Mahalo,

8/10 Good

Rosemarie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very close and walkable to lots of shopping (groceries,restaurants and mall). Everything was very clean and staff were great, free self serve coffee/tea available all hours. Would highly recommend.
Stayed 9 nights in Apr 2024
Response from Teeana P. on 26 Apr 2024
Aloha Rosemarie,Thank you for your recent stay and for taking the time to leave a review. We are thrilled to hear you enjoyed the cleanliness of the hotel and our wonderful staff members. We're also happy you found the amenities and nearby shops convenient as well. Should your travels bring you back to the islands, we hope we get the opportunity to welcome you again.Mahalo,

10/10 Excellent

Danny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The daily breakfast were excellent! Enjoyed very much the location of the Hampton because off the surrounding mall.
Stayed 10 nights in Apr 2024
Response from Dee L.U.T. on 25 Apr 2024
Aloha Danny,Thank you for taking the time to share your experience with us. We are very happy you enjoyed the free hot complimentary Hampton Inn buffet breakfast. Also, it is great to hear you found the location of the hotel to be convenient and being close to eateries and shops. We hope to welcome you again as our guest. Mahalo Nui Loa!

8/10 Good

Trissey, Lockhart

Liked: Cleanliness, staff & service
I was placed near parking lot and very crowded bar next door. Also I repeatedly turned AC off however it was cold and uncomfortable to sleep.
Stayed 3 nights in Apr 2024
Response from KA on 23 Apr 2024
Aloha Trissey,Thank you for taking some time to write us a review. We appreciate your business and want to apologize for any inconvenience this may have caused you.Wish you would have reached out to any of our agents on your stay. Which would've given us the chance to make things right and for you to have a much more positive experience with us. For your future stay with us, please do not hesitate to reach out for any assistance. We are always here to assist.Mahalo,

10/10 Excellent

Kekoa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Apr 2024
Response from KA on 23 Apr 2024
Aloha Kekoa,Thank you for for taking some time to write us a review. We appreciate your business and look forward to having you back soon. Mahalo,

10/10 Excellent

Sean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was smooth and been here twice and I like this hotel. Friendly, clean, and many shops and food places within a minute of walking.
Stayed 1 night in Apr 2024
Response from KA on 18 Apr 2024
Aloha Sean,Thank you for taking the time to write us a review. We are glad to hear that you enjoy your stays with us. Thank you for choosing Hampton Inn & Suites Kapolei.Mahalo,

10/10 Excellent

Annabelle

Liked: Cleanliness, staff & service, property conditions & facilities
Family friendly and easily accessible. We enjoyed the breakfast and ease of parking.
Stayed 4 nights in Apr 2024
Response from KA on 18 Apr 2024
Aloha Annabelle,Thank you for your wonderful review. We really appreciate it. We're glad to hear that you enjoyed your stay with us. Mahalo,

8/10 Good

Keri-Lynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top notch staff!
Stayed 1 night in Apr 2024
Response from jes on 13 Apr 2024
Aloha Keri Lynn! We appreciate your awesome feedback. We hope to see you again!

10/10 Excellent

Jian-Jia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the fact that a Foodland store is nearby.
Stayed 4 nights in Apr 2024
Response from Dee L.U.T. on 9 Apr 2024
Aloha Jian-Jia,Thank you for taking the time to share your feedback of your recent stay. we are very happy you found the location of the hotel ideal being close to eateries and shops. In the near we hope to welcome you again as our guest. Mahalo Nui Loa!

10/10 Excellent

Philip

Liked: Property conditions & facilities
Stayed 3 nights in Mar 2024
Response from KA on 9 Apr 2024
Aloha Philip,Thank you for taking some time out of your day to give us a review. We appreciate your business and hope to see you again soon.Mahalo,

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and welcoming staff. The breakfast was very good and had many options. Very close to Nimitz Beach too.
Stayed 7 nights in Mar 2024
Response from Dee L.U.T. on 8 Apr 2024
Aloha Tim,Thank you for taking the time to share your feedback of your recent stay. We are very happy to hear that you enjoyed your stay and felt the aloha spirit from our guest. In the near future, we hope to welcome you again as our guest. Mahal Nui Loa!

10/10 Excellent

Michael

Stayed 4 nights in Apr 2024
Response from Teeana P. on 26 Apr 2024
Aloha Michael,Thank you for your recent stay and for taking the time to leave a review about it. We hope that your future travels will bring you back to the islands, and we'll be able to welcome you again.Mahalo,

10/10 Excellent

TOMMY

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect!
Stayed 8 nights in Mar 2024
Response from Dee L.U.T. on 4 Apr 2024
Aloha Tommy,Good morning, thank you for taking the time to share your feedback of your recent stay and rating us a 5 out of 5. We hope to welcome you again as our guest in the near future. Mahalo Nui Loa!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the service.
Stayed 3 nights in Mar 2024
Response from Dee L.U.T. on 4 Apr 2024
Aloha Michael,Good morning, thank you for taking the time to share your feedback of your recent stay and rating us a 5 out of 5. We strive to share the aloha spirit and are happy to hear you felt it during your stay. In the near future should your travel bring you back to Oahu's west side we hope to welcome you as our guest again. Mahalo Nui Loa!

10/10 Excellent

Bill T

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness parking breakfast housekeeping
Stayed 10 nights in Mar 2024
Response from jes on 31 Mar 2024
Thank you so much for the awesome feedback. We truly appreciate you taking the time to submit your review. We look forward to seeing you in the near future!

8/10 Good

Khishigbat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy for traveling.
Stayed 5 nights in Mar 2024
Response from jes on 31 Mar 2024
Thank you so much for the awesome feedback. We truly appreciate you taking the time to submit your review. We look forward to seeing you in the near future!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service
Friendly staff, great for our 1-night transit stay as there was no resort fee, no parking fee and situated at a mall.
Stayed 1 night in Mar 2024
Response from Teeana P. on 1 Apr 2024
Aloha Karen,Thank you for your recent stay and review of our property. We are thrilled to hear you enjoyed your visit, especially the complimentary amenities and easy access to the mall/surrounding businesses. We hope your travels bring you back, and we're able to welcome you again upon your return.Mahalo,

8/10 Good

Fatima

Liked: Staff & service
Disliked: Cleanliness
The hot water in the room had no control and was always hot water. Not really clean restrooms too many small flies in the breakfast area.
Stayed 5 nights in Mar 2024
Response from jes on 31 Mar 2024
Thank you for your recent stay with us and for submitting a review about your visit. We regret that we fell short of our high service standards and your expectations. We appreciate your business and are hopeful that you will afford us the opportunity to provide lodging services in the future.

10/10 Excellent

Alfredo, Keaau

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a little hard to find due to it being located in a shopping mall area. There is no signage.
Stayed 1 night in Mar 2024
Response from Teeana P. on 29 Mar 2024
Aloha Alfredo,Thank you for your recent stay with us. We're happy to hear that you enjoyed your time at our property. We've escalated your signage concern to our management team who will look into getting that addressed. Should your travels ever bring you back to Hawaii, we hope we get the opportunity to welcome you again.Mahalo,

10/10 Excellent

Kathryn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice to walk to shops and enjoyed the pool area.
Stayed 3 nights in Mar 2024
Response from -Kristel on 27 Mar 2024
Aloha Kathryn,Thank you for your feedback. We appreciate your business. Glad to hear that you enjoyed your stay.

10/10 Excellent

Sharon Kay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, close to mall and a few restaurants.
Stayed 6 nights in Mar 2024
Response from -Kristel on 26 Mar 2024
Aloha Sharon Kay,We are delighted that you enjoyed your stay with us. We appreciate your feedback and hope to see you again soon.Mahalo,

10/10 Excellent

Arthur

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Mar 2024
Response from Jasmine ML on 25 Mar 2024
Aloha Arthur,thank you for taking the time to leave us a review. We appreciate you rating us a 5 out of 5 and hope we get the chance to host you once again on your next visit. Mahalo Nui,

10/10 Excellent

Micheal, Shreveport

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and location was great, very clean, rooms were really nice. Staff was exceptionally friendly, courteous and very helpful. Definitely would recommend this one.
Stayed 4 nights in Feb 2024
Response from Jasmine ML on 20 Mar 2024
Aloha Michael,thank you for taking the time out of your day to share your thoughts and experience with us. We're happy to hear that you enjoyed your stay with us and appreciate your kind words about our staff. We hope we get the chance to host you once again should your travels bring you back to the island.Mahalo,

10/10 Excellent

Steve, greer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 5 nights in Mar 2024
Response from The Hampton Inn and Suites Team on 20 Mar 2024
Thank you so much for the awesome feedback. We truly appreciate you taking the time to submit your review. We look forward to seeing you in the near future!

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and in a convenient area for shopping and dining options (fast food, grocery/pharmacy and restaurants). Hotel breakfast was great, and so helpful that was available at 6 am for early starts to the day. Bagged breakfast options were also available. Would come back with my family again and would recommend to others. A great stay that made for a great trip.
Stayed 7 nights in Mar 2024
Response from Jas ML on 18 Mar 2024
Aloha Brian, Thank you for choosing to stay with us and for your wonderful review. We're thrilled to hear you enjoyed your stay with us and can't wait to welcome you back. Mahalo,

10/10 Excellent

William, Bellevue

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location in West Oahu.
Stayed 2 nights in Mar 2024
Response from KA on 14 Mar 2024
Aloha William,Thank you for taking the time to write us a review. We appreciate your business. Looking forward to serving you on your future stays here at the Hampton Inn & Suites Kapolei.Mahalo,

10/10 Excellent

Khristy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean and not over crowded. Breakfast is great!
Stayed 7 nights in Mar 2024
Response from Jasmine ML on 14 Mar 2024
Aloha Khristy,thank you for taking the time to share your experience with us. We certainly appreciate you rating us a 5 out of 5 and are glad you enjoyed the cleanliness and breakfast during your stay. We hope we get the chance to host you once again during your future visits.Mahalo Nui,

10/10 Excellent

Erica

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great for dining options and shopping. Property was clean and breakfast was awesome.
Stayed 2 nights in Mar 2024
Response from Jasmine ML on 14 Mar 2024
Aloha Erica,thank you for taking the time to share your experience with us. We certainly appreciate you rating us a 5 out of 5 and are happy you enjoyed our location and the multiple dining options available during your stay. We hope to host you once again in the near future. Mahalo Nui,

10/10 Excellent

Christine Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Teeana P. on 14 Mar 2024
Aloha Christine,We are happy to hear you enjoyed your stay with us. We thank you for the positive feedback and hope to welcome you back in the future.Mahalo,

10/10 Excellent

Alyssamarie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I usually like staying at this hotel! For my last visit, my room stank. We didn’t complain but I wish we said something. Next time we will.
Stayed 2 nights in Jan 2024
Response from Dee L.U.T. on 13 Mar 2024
Aloha Alyssamarie,Thank you for taking the time to rate our hotel a 5 out of 5. We sincerely apologize for the odor in the room. Listening to our guest is very important to us and we appreciate your feedback. In the near future we hope to welcome you again as our guest for a more improved stay. Mahalo Nui Loa!