4/10 Poor
Sharron, Montara
12 May 2024
Liked: Staff & service
Disliked: Cleanliness
*The property was not as advertized on Expedia. Our room could have been in any motel in the US-white walls & grey curtains. No Hawaiian ambience & it was not worth what they charge to stay here.
*This property is not a resort! No restaurant/bar & nothing close by. 10 min. drive to nearest decent food.
*The room was not clean-cockroaches in the kitchen & bath areas!
*Bizarre cleaning routine-every 3 days only if you request the day before!?! Our room was to be cleaned but only towels replaced. Garbage left in room, beds not made, room not swept, dishes not washed.
*Our room was also noisy with people walking overhead late at night & early morning. Sister had to be moved as she & husband got no sleep on 1st night.
*Property promised refund of either 1 night lodging or waive of resort fees & parking for my sister-never happened!
Staff were friendly & helpful but a very disappointing experience overall. I would not recommend this accommodation.
Sharron
Stayed 5 nights in May 2024