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Reviews of Holiday Inn Express & Suites Jamestown, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Jamestown, an IHG Hotel
2811 North Main Street, Jamestown, NY

Reviews

9.2

Wonderful

Rating 10 - Excellent. 413 out of 592 reviews" "
Rating 8 - Good. 123 out of 592 reviews" "
Rating 6 - Okay. 31 out of 592 reviews" "
Rating 4 - Poor. 12 out of 592 reviews" "
Rating 2 - Terrible. 13 out of 592 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Dongxu

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff
Stayed 1 night in May 2024

10/10 Excellent

Doreen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to locate and close to our other destinations.
Stayed 2 nights in May 2024

8/10 Good

Stephenie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didnt get an excellent rating because it was very loud all night
Stayed 1 night in Apr 2024
Response from Julia on 29 Apr 2024
StephenieWe loved having you stay with us at the Holiday Inn Express NY..

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything I needed was there, pool was awesome for my 4 year old!
Stayed 1 night in Apr 2024
Response from Julia on 29 Apr 2024
SarahWe loved having you stay with us at the Holiday Inn Express Jamestown NY.

10/10 Excellent

Barb

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing time at this hotel. It was very quiet. And extremely nice inside. The staff were helpful and professional. Thank you for a great 2 night staycation. It was definitely something I needed. And totally worth it.
Stayed 2 nights in Mar 2024
Response from Julia on 11 Apr 2024
BarbWOW.. wonderful! Holiday Inn Jamestown NY..

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Julia on 11 Apr 2024
MichelleWe loved having at the Holiday Inn Express Jamestown NY.

10/10 Excellent

Robin

Travelled with family
Liked: Amenities
Arrived 315 in room by 320 quick efficient friendly staff! Room clean beds comfy! Great breakfast! Our go to for gymnastic competition yearly! Just fyi pool closes at 10 not 11!
Stayed 1 night in Mar 2024
Response from Julia on 19 Mar 2024
Thank you for staying with us at the Holiday Inn Jamestown NY. We loved having you stay with us. SMILES!!

2/10 Terrible

Brian C

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I didnt like was that I came here to get rest but wind up waiting outside for over 3 hours because fire alarm went off and there was no fire. I shoyld have slept in my car smh
Stayed 1 night in Mar 2024
Response from Julia on 11 Mar 2024
We had a guest pull the fire alarm off the wall. I am sorry anyone else got involved. I do apologize for the inconvenience.

10/10 Excellent

Priscilla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Julia on 4 Mar 2024
The Team was so happy to have you stay with us at the Holiday Inn Express Jamestown NY..

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Julia on 27 Feb 2024
MichaelSMILES from the Holiday Inn Express Jamestown NY.

10/10 Excellent

Miyo

Liked: Cleanliness, staff & service, property conditions & facilities
Overall this hotelnwas very nice. The only issue was with the climate control - we discovered at night that no matter what we did, that the room was INCREDIBLY hot. Finally by a little after midnight we couldn't bear it and asked for help. The person on staff was really helpful - she came to our room and saw for herself how hot it was and that the climate control wasnt responding. She helped us by setting us up with one of the last available rooms, and was apologetic the entire tjme. The new room was much more comfortable so we were able to sleep! She saw us the next mornjng and asked us how the new room was, and apologized again (for something outside of her control!) Overall a good experience in spite of the one issue.
Stayed 1 night in Feb 2024
Response from Julila on 27 Feb 2024
MiyoWe appreciate you! Holiday Inn Express Jamestown.

10/10 Excellent

jeremy, Akron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed one night prior to skiing at Holiday Valley. Great value for the price. Room was clean and the beds were comfortable. Breakfast was included. I would definitely stay here again
Stayed 1 night in Feb 2024
Response from Julia on 20 Feb 2024
JeremyThank you from the TEAM Holiday Inn Express Jamestown NY.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel, The young lady at the front desk was phenomenal. She was kind, informative and she did it with a smile. It was a snowy day and she was constantly mopping the floors to keep them clean. Breakfast was good as well. Nice options for everyone. We will be back in a couple weeks.
Stayed 1 night in Feb 2024
Response from Julia on 20 Feb 2024
Mark BIG THANKS!It was a pleasure to have you stay with us at the Holiday Inn Express Jamestown NY.

2/10 Terrible

Kelly

Business traveller
Liked: Cleanliness
Disliked: Room comfort
I had to sleep on a pull out couch when I asked for double beds
Stayed 1 night in Feb 2024
Response from Julia on 20 Feb 2024
KellyMy apologizes! please call me if you would like to review.. I would be happy to speak with you. Julia

10/10 Excellent

Guyce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really clean, really nice, love the pool, the breakfast is great. Great cook & desk staff
Stayed 3 nights in Feb 2024
Response from Julia on 20 Feb 2024
GuyceSo happy to have you stay with us at the Holiday Inn Express Jamestown NY... Hope to see you again.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Julia on 20 Feb 2024
Thank you James for staying with us at the Holiday Inn Express Jamestown NY.. SMILES

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice condition and updated work stations, excellent bedding , lists of available local restaurants, and everything was in good & clean working order.
Stayed 1 night in Feb 2024
Response from Julia on 5 Feb 2024
WOW! Thank you for staying with us at the Holiday Inn Express Jamestown NY..

10/10 Excellent

Brenda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New years kids stay
Denise and Delaney were so nice. Denise was very pleasurable during the check in part and Delaney just went above and beyond. We stayed here w kids for the new years and she treated us so good. Very impressed.
Stayed 1 night in Dec 2023
Response from Julia on 10 Jan 2024
Thank you for staying with us at the Holiday Inn Express Jamestown NY...SMILES

10/10 Excellent

Jose

Stayed 1 night in Dec 2023
Response from Julia on 5 Feb 2024
Thank you for staying with us at the Holiday Inn Express Jamestown NY. SMILES

8/10 Good

William L.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As usual the experience was a positive one.
Stayed 1 night in Dec 2023
Response from Julia on 29 Dec 2023
Thank you for staying with us at the Holiday Inn Express Jamestown NY

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was really nice
Stayed 1 night in Dec 2023
Response from Julia on 7 Dec 2023
Sylvia SMILES for you today from the Holiday Inn Express Jamestown NY

10/10 Excellent

Abbey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
Friendly, helpful staff, clean room, great pool. Thank you!
Stayed 1 night in Nov 2023
Response from Julia on 7 Dec 2023
Thank you Abbey so much for staying with us at the Holiday Inn Express Jamestown NY..

10/10 Excellent

Chelou

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 3 nights in Nov 2023
Response from Julia on 1 Dec 2023
Thank you for staying with us at the Holiday Inn Express Jamestown NY

8/10 Good

Joanna

Liked: Cleanliness
Stayed 4 nights in Nov 2023
Response from Julia on 1 Dec 2023
Thank you for staying with us at the Holiday Inn Express Jamestown.

10/10 Excellent

brett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Julia on 16 Nov 2023
BrettThank you for staying at the Holiday Inn Express Jamestown NY.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location near highway. Clean building and friendly staff. Would stay there again
Stayed 1 night in Nov 2023
Response from Julia on 6 Nov 2023
JamesThank you for staying with us at the Holiday Inn Express Jamestown NY.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Julia on 2 Nov 2023
SteveBIG THANKS to you for staying with us at the Holiday Inn Express Jamestown NY.

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Julia on 31 Oct 2023
StevenNice to have you stay with us at the Holiday Inn Express Jamestown NY.

8/10 Good

steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hot complimentary breakfast and cookies during the day were a definite bonus of being here
Stayed 2 nights in Oct 2023
Response from Julia on 31 Oct 2023
Hi SteveThank you for staying with us at the Holiday Inn Express Jamestown NY

10/10 Excellent

katie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Julia on 31 Oct 2023
KatieWe appreciate you staying with us at the Holiday Inn Express Jamestown NY.

10/10 Excellent

Ruth

Travelled with family
Need better lighting when turning off the highway.
Stayed 3 nights in Oct 2023
Response from Julia on 31 Oct 2023
WOW! Thank you Ruth from your friends at the Holiday Inn Jamestown NY.

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place close to everything you need.
Stayed 2 nights in Oct 2023
Response from Julia on 11 Oct 2023
KyleThank you for staying with us at the Holiday Inn Express Jamestown NY.

6/10 Okay

Jakob

Travelled with partner
Disliked: Staff & service
Hotel was decent. Been in better Holiday Inn’s before. Do not expect much from housekeeping, they will not do much to your room. They will not make the bed or vacuum much. We had to take care of the trash and call someone to get it. Mainly they will change out the towels. Front desk was very friendly and helpful when asked for anything.
Stayed 4 nights in Oct 2023
Response from Julia on 11 Oct 2023
Thank you for staying with us at the Holiday Inn Express Jamestown NY.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Julia on 11 Oct 2023
GaryThank you for staying with us at the Holiday Inn Jamestown NY.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Julia on 11 Oct 2023
We were happy to have you stay with us at the Holiday Inn Express Jamestown NY.

4/10 Poor

Mike

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Room had not been cleaned. Toilet had not been cleaned in many visits. No shower soap or shampoo. Noisy guests in adjacent room. Hotel should have offered coupon(s) as recompense for neglect of room cleanliness.
Stayed 1 night in Oct 2023
Response from Julila on 11 Oct 2023
Thank you for staying with us at the Holiday Inn Express Jamestown NY.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fall 2023 road trip.
Nice updated motel. Great customer service
Stayed 1 night in Oct 2023
Response from Julia on 11 Oct 2023
Jennifer WOW!! Thank you for staying with us at the Holiday Inn Express Jamestown NY.

8/10 Good

Teresa

Stayed 1 night in Sep 2023
Response from Julia on 31 Oct 2023
TeresaThe TEAM thanks you for staying with us at the Holiday Inn Express Jamestown NY

8/10 Good

Sherrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent motel stay
Room was clean. Toilet wasn’t flushing great when we arrived, ended up needing a plunger for it to flush better. Glass shower door has big gap and water splashes onto floor. We forgot our toiletries so front desk supplied us with a few items. The Keurig in the room was nice. The breakfast area is spacious and some decent breakfast foods are available.
Stayed 7 nights in Sep 2023
Response from Julia on 11 Oct 2023
SherrieWe thank you for staying with us at the Holiday Inn Express Jamestown NY.

10/10 Excellent

Karen

Stayed 2 nights in Sep 2023
Response from Julia on 31 Oct 2023
KarenThank you for staying with us at the Holiday Inn Express Jamestown NY

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service
Good standard room, quiet, comfortable bed, handy computer charging outlets. Good breakfast. No handrails in shower stall. No bathroom hooks for for hanging towels Room lighting poor - no desk lamp.
Stayed 1 night in Sep 2023
Response from Julia on 25 Sept 2023
Stephen Thank you for staying at the Holiday Inn Express Jamestown NY.

10/10 Excellent

Elizabeth, Elkhart Lake

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Julia on 25 Sept 2023
ElizabethThank you for staying with us at the Holiday Inn Express Jamestown NY...

8/10 Good

Gordon

Stayed 1 night in Sep 2023
Response from Julia on 11 Oct 2023
GordonThank you for staying with us at the Holiday Inn Express Jamestown NY.

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for our one-night stay off of I-86. Clean, modern and convenient. And nice breakfast.
Stayed 1 night in Sep 2023
Response from Julia on 6 Sept 2023
Thank you for staying with us Gary at the Holiday Inn Express Jamestown NY.

10/10 Excellent

jerome f

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Julia on 6 Sept 2023
JeromeThank you for staying with us at the Holiday Inn Express Jamestown NY.

10/10 Excellent

Jil

Stayed 1 night in Sep 2023
Response from Julia on 25 Sept 2023
JilThank you for staying at the Holiday Inn Express Jamestown NY.

10/10 Excellent

Carmela

Stayed 1 night in Aug 2023
Response from Julia on 6 Sept 2023
CarmelaWe were happy to have you stay with us at the Holiday Inn Express Jamestown NY.

6/10 Okay

Verified traveller

Travelled with family
Stayed 2 nights in Aug 2023
Response from Julia on 6 Sept 2023
Thank you for staying with us at the Holiday Inn Express Jamestown NY.

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly both at the front desk and at the early morning breakfast. I believe the kitchen was short staffed but the fellow in the kitchen was calm and kept up with the busy morning and kept everything filled. Didn't use the pool or exercise room so don't have any comment on them.
Stayed 1 night in Aug 2023
Response from Julia on 6 Sept 2023
DawnIt was a pleasure to have you stay with us at the Holiday Inn Express Jamestown NY.