2 restaurants, breakfast, lunch, dinner served; international cuisine
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Reviews of The Westin Jakarta

5 out of 5
The Westin Jakarta
Jl. H.R. Rasuna Said Kav.C-22 A, Jakarta, Jakarta

Reviews

9.2

Wonderful

Rating 10 - Excellent. 143 out of 201 reviews" "
Rating 8 - Good. 43 out of 201 reviews" "
Rating 6 - Okay. 9 out of 201 reviews" "
Rating 4 - Poor. 3 out of 201 reviews" "
Rating 2 - Terrible. 3 out of 201 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Roslina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice room
Stayed 2 nights in May 2024

10/10 Excellent

Maria

Stayed 1 night in Jan 2024

10/10 Excellent

Samson

Business traveller
Well trained staff.
Stayed 1 night in Aug 2023
Response from Samit Ganguly on 25 Sept 2023
Dear Mr Samson,Warmest greetings from The Westin Jakarta.Thank you for taking the time to let us know about your experience while staying with us. We hope we will be able to welcome you back again in the near future.Stay well,Samit GangulyGeneral Manager

8/10 Good

Amar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

John

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Jakarta, highly recommend. Staff were very helpful and the food was amazing
Stayed 4 nights in Aug 2022
Response from Samit Ganguly on 20 Jul 2023
Dear John,Warmest greetings from The Westin Jakarta.Thank you for taking the time to let us know about your experience while staying with us. We hope we will be able to welcome you back again in the near future to deliver Westin genuine hospitality.Stay well,Samit GangulyGeneral Manager

10/10 Excellent

Shuet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from the rooms is amazing, we can see a big part of Jakarta.
Stayed 8 nights in Jun 2022
Response from Samit Ganguly on 20 Jul 2023
Dear Shuet,Warmest greetings from The Westin Jakarta.Thank you for taking the time to let us know about your experience while staying with us. We hope we will be able to welcome you back again in the near future to deliver Westin genuine hospitality.Stay well,Samit GangulyGeneral Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel with amazing views over Jakarta
We had a wonderful few-night stay at this hotel. The rooms are spacious with amazing views over Jakarta CBD. Excellent services and a wide range of foods are offered for breakfast. A highly recommended hotel for staying in central Jakarta.
Stayed 2 nights in Jun 2022
Response from Samit Ganguly on 20 Jul 2023
Dear Mr./Mrs.,Warmest greetings from The Westin Jakarta.Thank you for taking the time to let us know about your experience while staying with us. We hope we will be able to welcome you back again in the near future to deliver Westin genuine hospitality.Stay well,Samit GangulyGeneral Manager

10/10 Excellent

Seamus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 night layover to Bali - perfect
Stayed 1 night in Mar 2022
Response from Samit Ganguly on 20 Jul 2023
Dear Seamus,Warmest greetings from The Westin Jakarta.Thank you for taking the time to let us know about your experience while staying with us. We hope we will be able to welcome you back again in the near future to deliver Westin genuine hospitality.Stay well,Samit GangulyGeneral Manager

10/10 Excellent

AbdulHafeedh

Stayed 1 night in Mar 2022

10/10 Excellent

AbdulHafeedh

Stayed 2 nights in Mar 2022

10/10 Excellent

Mellysa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2022

6/10 Okay

Sungho

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

10/10 Excellent

adnan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rest I needed and got it
There's lots of five stars hotels in Jakarta but wisten is one of the best among them.
Stayed 3 nights in Feb 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2020

10/10 Excellent

joyneke

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

10/10 Excellent

Jackley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfying
5 star experience. Definitely worth the stay.
Stayed 2 nights in Sep 2020

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

10/10 Excellent

Kartika Putri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfy
we are very happy to stay at The Westin Jakarta.. although on that day the hotel quiet crowd so make me feel a little bit worried. The room is big, clean, complete amenities, big bed & comfy, modern.
Stayed 1 night in Aug 2020

8/10 Good

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best View in Jakarta!
The best part about this hotel is the view from the room.
Stayed 1 night in Aug 2020

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The accommodation is of high standard, great city view, staff are pleasant, and good value for money.
Stayed 1 night in Dec 2019

10/10 Excellent

Norman, Irvine, California

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, beautiful view, comfortable rooms. Everything is good except the food is only acceptable.
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Stayed 1 night in Sep 2019

10/10 Excellent

Reise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant and henshin was unique , the staff’s are not friendly service was bad
Stayed 1 night in Aug 2019
Response from The Westin Jakarta on 23 Aug 2019
Dear valued guest, Thank you for staying at The Westin Jakarta, and for taking the time to share with us your experience. Please accept our sincere apologies for the inconvenience of our staff - we hear your feedback and we will strive to find ways to offer our guests a better stay experience moving forward. We thank you again for your review, and we look forward to welcoming you back to The Westin Jakarta. Be well!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good view
Being the highest building in Jakarta, Westin has the best view of the city. I love the automated blinds in the room. A very thoughtful addition. In terms of service, the staffs can be a little shy at times. We were disappointed that the in-room dining took longer than promised (we waited more than 40 minutes for our supper). Late check-out was not smooth. Only 2 counters were opened and both counters were busy at 2.30pm with check-in. Can give it the Afternoon Tea a miss at Daily Treats. Food was below average and poor service. However, the Japanese restaurant on Level 68, Henshin, has good food and excellent service.
Stayed 2 nights in Aug 2019
Response from The Westin Jakarta on 23 Aug 2019
Dear valued guest, Thank you for staying at The Westin Jakarta, and for taking the time to share with us your experience. Please accept our sincere apologies for the inconvenience of your in-room dining, check-out, and food experience - we hear your feedback and we will strive to find ways to offer our guests a better experience moving forward. We're glad to hear that you enjoy the view and facility in our room, also our Peruvian-Japanese restaurant, Henshin. We look forward to welcoming you back. Be well!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from The Westin Jakarta on 8 Aug 2019
Dear Mr. Anthony, Thank you for staying at The Westin Jakarta. We're glad to hear that you had an excellent stay with us. We look forward to welcoming you back. Be well!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from The Westin Jakarta on 8 Aug 2019
Thank you for staying at The Westin Jakarta. We're glad to hear that you had an excellent stay with us. We look forward to welcome you back. Be well!

10/10 Excellent

Ray, SG

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all good Will stay again in my next visit. Thanks...
Stayed 3 nights in Jun 2019
Response from The Westin Jakarta on 15 Jul 2019
Dear Ray on, Thank you for staying at The Westin Jakarta, and for taking the time to share with us your experience. We're glad to hear that you had a great stay with us. We look forward to welcome you back. Be well!

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for a business trip
Fantastic. Nearby a complex with a lot of restaurants and a food court and shop in the building g. Awesome views and great facilities.
Stayed 2 nights in Jun 2019
Response from The Westin Jakarta on 15 Jul 2019
Dear Valued Guest, Thank you for staying at The Westin Jakarta, and for taking the time to share with us your experience. We're glad to hear that you had a great stay with us especially on our hotel location. We look forward to welcome you back. Be well!

10/10 Excellent

Chee Hoong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrific stay!
Fantastic hotel. Fantastic room. Fantastic buffet spread breakfast and lunch. Only negative is limited in room dining Asian food which is non spicy.
Stayed 3 nights in Jun 2019
Response from The Westin Jakarta on 15 Jul 2019
Dear Chee Hoong, Thank you for staying at The Westin Jakarta, and for taking the time to share with us your experience. We're glad to hear that you had a great stay with us especially dining at Seasonal Tastes. We look forward to welcome you back. Be well!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very relaxed, modern with Asian touches keeping it local. Lovely and friendly staff
Stayed 1 night in May 2019
Response from The Westin Jakarta on 15 Jul 2019
Dear Valued Guest, Thank you for staying at The Westin Jakarta, and for taking the time to share with us your experience. We're glad to hear that you had a great stay with us especially our Asian food selections. We look forward to welcome you back. Be well!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels I have stayed in. The view is fantastic and the hotel condition/amenities/facilites are perfect. The staff is lovely and the food at the restaurant, quite cheap for a Westin hotel but lovely! I highly recommend it!
Stayed 3 nights in Jan 2019
Response from The Westin Jakarta on 16 Jul 2019
Dear Valued Guest, Thank you for staying at The Westin Jakarta, and for taking the time to share with us your experience. We're glad to hear that you had a great stay with us on our service and food selections in Seasonal Tastes. We look forward to welcome you back. Be well!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

8/10 Good

H, Ballarat

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff, amazing venue, brilliant food and great service.
Stayed 2 nights in Mar 2019
Response from The Westin Jakarta on 15 Mar 2019
Dear H, Thank you for staying at The Westin Jakarta, and for taking the time to share with us your experience. We're glad to hear that you had a great stay, and we look forward to welcome you back. Be well!

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice modern hotel. The reception is located on level 52. Rooms are located above level 52. To reach ground floor from the room you have to switch lifts on level 52. Very inconvenient.
Stayed 3 nights in Feb 2019
Response from The Westin Jakarta on 27 Feb 2019
Dear valued guest, Thank you for staying at The Westin Jakarta, and for taking the time to share with us your experience. We regret to hear about your inconvenience - though we can't do anything to change your elevator experience, please rest assured that our associates are always there to assist should you need any assistance. We thank you again for your comments, and we look forward to welcome you back to The Westin Jakarta. Be well!

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this hotel
I was there for a Staycation during Chinese New Year. My room was lovely and the bed and linens were luxurious! The buffet fir dinner was tasty and service was stellar.
Stayed 2 nights in Feb 2019
Response from The Westin Jakarta on 12 Feb 2019
Dear Robin, Thank you for staying at The Westin Jakarta, and for taking the time to share with us your experience. We're glad to hear that you had a lovely stay, and we look forward to welcome you back. Be well!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel in Jakarta
Great hotel and great price! Rooms are spacious and clean, gym is quite big and complete, great city views
Stayed 1 night in Jan 2019
Response from The Westin Jakarta on 29 Jan 2019
Dear Michael, Thank you for staying at The Westin Jakarta, and for taking the time to share with us your experience. We're glad to hear that you had a great stay, and we look forward to welcome you back. Be well!

10/10 Excellent

Yulia L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Stayed 2 nights in Jan 2019
Response from The Westin Jakarta on 22 Jan 2019
Dear Yulia L, Thank you for staying at The Westin Jakarta, and for taking the time to share with us your experience. We're glad to hear that you had a nice stay, and we look forward to welcome you back. Be well!

8/10 Good

Verified traveller

Stayed 1 night in Jan 2019
Response from The Westin Jakarta on 7 Jan 2019
Dear valued guest, Thank you for staying at The Westin Jakarta, and for taking the time to share with us your experience. We're glad to hear that you had a nice stay with us, and we look forward to welcome you back to The Westin Jakarta. Be well!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Average, nothing special
Average, for that price, this hotel & service is nothing specials, they stated check in time 4 pm.. it was ridiculous..
Stayed 1 night in Dec 2018
Response from The Westin Jakarta on 7 Jan 2019
Dear valued guest, Thank you for staying at The Westin Jakarta, and for taking the time to share with us your experience. We regret to hear that your staying experience was less than stellar - we will be reviewing the issue internally to ensure a better experience on your next stay. Until then, we look forward to have the pleasure of welcoming you back to The Westin Jakarta. Be well!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from The Westin Jakarta on 7 Jan 2019
Dear valued guest, Thank you for staying at The Westin Jakarta, and for taking the time to share with us your experience. We're glad to hear that you had a great stay with us, and we look forward to welcome you back to The Westin Jakarta. Be well!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2018
Response from The Westin Jakarta on 7 Jan 2019
Dear valued guest, Thank you for staying at The Westin Jakarta, and for taking the time to share with us your experience. We're glad to hear that you had a great stay with us, and we look forward to welcome you back to The Westin Jakarta. Be well!

10/10 Excellent

Kian Lee Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always stay in this hotel during my trips. Nice room and good food. Will continue to stay for my future visits. Thanks
Stayed 3 nights in Dec 2018
Response from The Westin Jakarta on 21 Dec 2018
Dear Kian Lee, Thank you for staying at The Westin Jakarta, and for taking the time to share with us your experience. We're glad to hear that you had a great stay, and we look forward to welcome you back to The Westin Jakarta. Be well!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great views and service
Best views in Jakarta. The best bed I ever I slept on. Very comfortable! Amazing breakfast and has a great gym.
Stayed 4 nights in Nov 2018
Response from The Westin Jakarta on 7 Dec 2018
Dear valued guest, Thank you for staying at The Westin Jakarta, and for taking the time to share with us your experience. We're glad to hear that you enjoyed your stay, and we look forward to welcome you back. Be well!