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Reviews of Sari Pacific Jakarta, Autograph Collection

5 out of 5
Sari Pacific Jakarta, Autograph Collection
Jl. M.H. Thamrin No. 6, Menteng, Menteng, Jakarta, Jakarta

Reviews

8.0

Very good

Rating 10 - Excellent. 26 out of 85 reviews" "
Rating 8 - Good. 36 out of 85 reviews" "
Rating 6 - Okay. 15 out of 85 reviews" "
Rating 4 - Poor. 5 out of 85 reviews" "
Rating 2 - Terrible. 3 out of 85 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Nick

Stayed 1 night in Apr 2024

10/10 Excellent

Munkhjargal

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay in here
Stayed 5 nights in Apr 2024

10/10 Excellent

Pinhowinata

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this is one of the oldest hotel in Jakarta, they are still under renovation for some parts of hotel but grand deluxe room and lobby are refurbished and nice. service is wxcellent, location is excellent, my room is new refurbished. I'm happy to stay here, wouldnt mind to stay here again
Stayed 1 night in Feb 2024

10/10 Excellent

Fazil

Liked: Cleanliness, staff & service, property conditions & facilities
Good location Good breakfast
Stayed 4 nights in Jan 2024

10/10 Excellent

Ten Wee Siong

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My second stay at Sari Pacifc within a month. Still work in progress and undergoing refurbishment. But back here because of my pleasant stay last month. As usual, received a warm welcome by the staff there with their broadest smiles. Special mention to Mr Gusti who greeted us at the front desk and took all efforts to make our stay warm and pleasant. Even gave us a warm send off when we left for home. Definitely a return stay for my next business trip.
Stayed 1 night in Nov 2023

8/10 Good

Ten Wee Siong

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed here on a biz trip. Hotel is under some major upgrading works so the lobby is not aesthetically at its best. Do expect noise during the day. Food needs some serious improvement though the spread is decent. But you can hardly find any more pleasant hotel staff anywhere. Hotel receptionist Ria was very warm and welcoming as were the Guest Relations team Sindy, Trie and Stefany who also did an awesome job at welcoming guests. Lovely touch with a personalized welcome message that was painstakingly crafted on the room mirror. Special mention to Cahya who was so accommodating when I needed to use the meeting room at the private lounge. Was asked regularly by all staff who waited on me on how to improve the hotel. They appear to be genuine in improving their standards. Especially evident through their Service Manager Eko who even walked me to my ride back to the airport.
Stayed 1 night in Oct 2023

8/10 Good

charu

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great for me as I was travelling with my female friends and we felt very safe on the property. The staff was very amiable. Although we did face some issues with amenities such as the shower water only running cold, the staff were quick to resolve the issues for us. This hotel is great for travellers seeking safety and convenience as it is within walking distance of many malls and restaurants. Would definitely come again

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Mostly good but bathroom design is poor.
Stayed 1 night in May 2023

6/10 Okay

San

Travelled with family
Liked: Cleanliness, staff & service, amenities
Old, renovation still in progress.

6/10 Okay

catharina

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I got old unrenovated room. It doesn’t feel comfortable. I know they are currently renovating. Service is superb , very friendly staff.
Stayed 2 nights in Sep 2022

10/10 Excellent

yenny, Davenport

Stayed 2 nights in Jul 2022

2/10 Terrible

chris

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NOT HAPPY
The Shitiest stay I had at this hotel the food is tasteless the food is never the same ingredients the service is slow and the airconditioning in the room is appalling rooms hot especially for the Westerners and must keep the curtains closed to have some sort of cool environment overall not good and will never stay there again. I have a Motorbike in Jakarta and i could not park my motorbike on the premisses of the hotel as a guest i had to park of site but if you drive a car you can park on the premisses. How does that work.
Stayed 5 nights in Feb 2022

8/10 Good

Ari

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and clean room but need improvement for resto
Legendary hotel at the central business and government in JL Thamrin. Hotel made a good maintaining of their facility however some of old looking facility are still looking clearly nearby the walking pedestrian from parking lot to lobby. my hotel room look like just renovated with gorgeous looking but some of the wallpaper are out of the glue. Basically room and ramp from lift are okay. The restaurant menu and display are too simple and giving a not good looking as a famous hotel, this need a serious improvement
Stayed 1 night in Feb 2022

8/10 Good

Sangseok

Stayed 1 night in Oct 2021

10/10 Excellent

intan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Got served Non Veg Nachos with Beef to Veg person
The worst experience I had during my stay was when I ordered Vegetarian food and I was served Nachos with Beef. And the hotel wasn't even willing to compensate which was dissapointing.
Stayed 6 nights in Nov 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staffs are cooperative and helpful.Location of the hotel are good and very convenient to go shopping and dining.
Stayed 6 nights in Oct 2019

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and helpful staff A big shock that alcohol is at outrageous prices. A bottle of a simple wine US$ 110.-- If Indonesia likes to see tourists they should do something about this. I love a glass of wile with my meal but this stops me to ever visit Jakarta again.
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are friendly and cooperative. The hotel are near to shopping and food mall. The rooms its nice and clean but the toilets need to be upgrade.
Stayed 5 nights in Sep 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
The location is very convenient, close to everythings
Stayed 3 nights in Sep 2019

8/10 Good

Peng Hock

Business traveller
Liked: Staff & service
Comments
Well the stay I would say it ok the Hotel now is under renovation so very noisy during the day time. the standard room very old need to be upgraded The business center has been stop for renovation but I think u need to have a tempoary Business center for the guest who need to use it
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Aug 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Nothing specific to add. Good location fo business
Stayed 3 nights in Jul 2019

8/10 Good

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2019

10/10 Excellent

Tom, Cucamonga, California

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location within waking to restaurants and shopping, 15 minute walk to Grand Indonesia shopping mall. Staff friendly and helpful. Rooms clean, quiet, comfortable. Buffet style breakfast varied and tasty. Good choice, I would stay there again.
Stayed 4 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

8/10 Good

BudiTjahjono, Geneva, Switzerland

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The location and staff are really excellent. The building is rather old. However, it provides with the atmosphere of an old good time memory, when the hotel was one of the best in Jakarta.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good center of city and all are good and nice
Stayed 2 nights in Apr 2019

8/10 Good

Valentin P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

8/10 Good

Jahling

Liked: Staff & service
Good. Polite and efficient
Stayed 1 night in Jan 2019

8/10 Good

Noorali

Liked: Cleanliness, staff & service
Old but nice. Great location
Hotel is good. Quite old but definitely does not have a depressive feeling. Plus points for swimming area. However, the TOP thing about the hotel is the location. Right next to Sarinah and walkable access to grand Indonesia / SKY, etc.
Stayed 4 nights in Dec 2018

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was deluxe but quite dated. Overall a great hotel with fantastic service.
Stayed 1 night in Oct 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 8 nights in Oct 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Sep 2018

8/10 Good

John, Kuala Lumpur

Liked: Cleanliness, staff & service, room comfort
Convenient hotel in the heart of Jakarta business district.
Stayed 3 nights in Sep 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Lack of maintenance in the bathroom Look super olld
Stayed 1 night in Sep 2018

4/10 Poor

Nikhil

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel gone Bad
The hotel management has changed and they are trying to improve in certain areas. However the overall experience still struggles to meet with that of a busy traveller. The rooms are old, stink and bathroom fittings are in horrible state. Much worse is the condition when the hotel is running to full capacity the service also falls down dramatically. Overall, its not a recommended place anymore after having stayed her repeatedly for the last 7 years.
Stayed 1 night in Sep 2018

6/10 Okay

JennyPek, Singapore

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel Room
As rated 5 stars hotel, was disappointing in term the room are old, shower tap not function.
Stayed 2 nights in Aug 2018

8/10 Good

Michael, Bali

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Old property rooms in need of total renewal but bed breakfast wifi all ok so good for the price
Stayed 3 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
You guys should try it! Their pool is as deep as 3m+ so cool.. Thanks Expedia for giving me affordable price , now i had an amazing experience staying at the 5 star hotel !
Stayed 2 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stay in pasific room and love it. Because room comfortable for my family.
Stayed 1 night in Jun 2018

6/10 Okay

Dayana

Liked: Cleanliness, staff & service, room comfort
AC was not working properly, we need move to other room but toilet door need to be fix. The rest is fine
Stayed 1 night in Jun 2018

2/10 Terrible

mohd, singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old hotel
We accidentally left behind our toiletries set and a small bag in the hotel room upon check out. We only realised the missing items when reach home Called the hotel on the same day about to enquires about the items The lady mentioned she is going to check & revert; till today no response from the hotel Disappointed!
Stayed 2 nights in May 2018

4/10 Poor

wei

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Poor
Really lack of maintainese

8/10 Good

KAICHIRO

Stayed 2 nights in Jan 2024

10/10 Excellent

CHUN TING

Stayed 6 nights in Dec 2023

4/10 Poor

YUMIKO

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2023

10/10 Excellent

Eunjoo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
친절하고 깨끗하며 안전한 호텔
호텔1층은 공사중이었으나 나머지는 공사가 끝난상태였습니다. 룸은 매우 깨끗하고 룸클리닝을 청결하게 잘 해주었으며 하우스닥터(의사 간호사)가 상주해있었습니다. 직원들이 매우 친절합니다. 만일 자카르타에 다시 간다면 호텔은 여기로 다시 예약할 것 같습니다
Stayed 3 nights in Nov 2023

8/10 Good

Malte, Tinglev

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
war alles ok. sauber und höflich
Stayed 5 nights in Apr 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2023