Outdoor pool

Reviews of HARRIS Hotel & Conventions Kelapa Gading - Jakarta

4 out of 5
HARRIS Hotel & Conventions Kelapa Gading - Jakarta
Sentra Kelapa Gading, Jl. Bulevar Kelapa Gading Blok M, Jakarta, Jakarta

Reviews

8.6

Excellent

Rating 10 - Excellent. 117 out of 286 reviews" "
Rating 8 - Good. 139 out of 286 reviews" "
Rating 6 - Okay. 25 out of 286 reviews" "
Rating 4 - Poor. 3 out of 286 reviews" "
Rating 2 - Terrible. 2 out of 286 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

9.4/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Josif

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was connected to the mall. Varriety of stores and local / western cusine options. Place was clean and staff were friendly. Breakfest was pretty good.
Stayed 5 nights in Jan 2024
Response from General Manager on 16 Feb 2024
Dear Valued Guest,Thank you for choosing HARRIS Hotel & Conventions Kelapa Gading for your stay.We value your positive review and are glad that you were satisfied with our breakfast and friendly service as well as its strategic location nest to Summarecon Mall Kelapa Gading.Please be sure that we always put in the work to keep our guests satisfied with our services and facilities.Have a nice day ahead and we hope to see you again in our hotel in the near future.HARRISly Yours, Julien LUTGEN General Manager

10/10 Excellent

LIANG HEONG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 3 nights in Jan 2024
Response from General Manager on 16 Feb 2024
Dear Valued Guest,Thank you for staying at HARRIS Hotel & Conventions Kelapa Gading.We are glad that you enjoyed its strategic location in the Kelapa Gading area.Have a nice day ahead and we hope to see you again in our hotel.HARRISly Yours, Julien LUTGEN General Manager

10/10 Excellent

Al

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only issue was the exercise bikes. Both not working properly.
Stayed 27 nights in Dec 2023
Response from General Manager on 16 Feb 2024
Dear Valued Guest,Thank you for having us and for the time you took to share your review about our hotel on your recent stay.Appreciate your comments and we hope that you will return to our hotel in the near future.HARRISly Yours,Julien LUTGENGeneral Manager

8/10 Good

Yong Kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I didn't like is the house keeping. Could have been better. Space for improvement.
Stayed 10 nights in Dec 2023
Response from General Manager on 16 Feb 2024
Dear Valued Guest,Thank you for the time you took to share your feedback about our hotel.Kindly accept my sincere apologies for the inconvenient situation that you experienced in regards to our housekeeping.Please be sure that we have forwarded your comments to our department concerned and corrective action has been taken to prevent this from happening again in the future.Once again thank you very much and we indeed look forward to talking to you soon.HARRISly Yours,Julien LUTGENGeneral Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2023

10/10 Excellent

Boo Tiong

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Nice Hotel
This is a nice and comfortable hotel. Nice room with very comfortable bed and pillows The only thing is the card key that I had to replace on almost every trip up to the room
Stayed 3 nights in Nov 2023

10/10 Excellent

Sonny

Stayed 2 nights in Nov 2023

10/10 Excellent

rosali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its in the mall
Stayed 5 nights in Nov 2023

10/10 Excellent

Justinus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with affordable rate, worth for the money
Stayed 2 nights in Oct 2023

6/10 Okay

Hoe Leong

Business traveller
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The temperature of the air-conditioning in the room is not adjustable which is too cold for guest.
Stayed 4 nights in Oct 2023

10/10 Excellent

Ng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like to stay here again
Stayed 5 nights in Oct 2023

10/10 Excellent

Evander

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i think its the best hotel in the area. a little bit pricy then the rest in the area but tou will enjoy ur stay at the best. The best customer service, easy check in and out, awesome food and the best thing is.. its just beside the biggest mall in the area. thank you so much Harris Hotel Kelapa Gading for making our vacation enjoyable and comfortable.
Stayed 3 nights in Oct 2023

10/10 Excellent

Evander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023

8/10 Good

Romanus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service from all the staff is excellent. Room is great! One area that needs improvement is breakfast. Lots of choices but the taste is not reflecting a four star hotel.
Stayed 1 night in Sep 2023

8/10 Good

Stephen Chia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

CK

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
check in and check out was quick. Staff very helpful and polite. Hotel located as part of the large shopping mall.
Stayed 3 nights in Sep 2023

10/10 Excellent

adoram

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Sep 2023

10/10 Excellent

Ing

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this property. Amazing staffs and very clean. I would stay here again.

10/10 Excellent

Stephen Chia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convienent place beside mall. Easy to access.
Stayed 5 nights in Jul 2023

10/10 Excellent

Jeffrey Gin Nai

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All good except we should have wall mounted shower liquid gel and shampoo liquid dispenser. Thanks
Stayed 3 nights in Jun 2023

10/10 Excellent

ShaifudinBin

Liked: Cleanliness, staff & service, property conditions & facilities
Property I think was recently refurbished.
Stayed 4 nights in May 2023

8/10 Good

Darren

Stayed 4 nights in May 2023

10/10 Excellent

WEI KAY, PUCHONG

Stayed 2 nights in Feb 2023

8/10 Good

Stephen Chia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2023

10/10 Excellent

TREVOR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy experience was great to what i needed nice clean carefree vacation would love to go back again ...

10/10 Excellent

Boonserm

Stayed 1 night in Dec 2022

8/10 Good

JUNWEI

Stayed 2 nights in Sep 2022

8/10 Good

Kenan

Business traveller
Liked: Cleanliness, staff & service, room comfort
Decent hotel but not much variety in breakfast
Stayed 5 nights in Aug 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

adoram

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
next to the mall and easy to get a variety of food
Stayed 1 night in Aug 2022

6/10 Okay

Stanley

Stayed 1 night in Jun 2022

10/10 Excellent

Christopher, Stroudsburg

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Started sat this hotel on my trip but was quite far from my Co-Workers, I would have chosen to stay at this hotel instead of the move. Had a Mall attached to the Hotel for convenience.
Stayed 14 nights in Jun 2022

10/10 Excellent

Sebastian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2022

8/10 Good

Hwee Seong

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Breakfast not acceptable
Breakfast was really unexpected, only one counter with very limited food choices. End up buying some bread from the mall the night before.
Stayed 4 nights in Apr 2022

8/10 Good

Roida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming house and host
Stayed 3 nights in Nov 2021

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Serfaty on 25 Apr 2017
Dear Valued Guest, Thank you for staying at HARRIS Hotel Kelapa Gading and for the time you took to rate our hotel. Your feedback is our most precious source of information in order to try to consistently improving our services and facilities in order to meet our Guest's expectations. Once again thank you very much, and we look forward to welcoming you again on your next visit. HARRISly Yours, Jean-Pierre SERFATY General Manager

10/10 Excellent

Eng Wee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Serfaty on 20 Apr 2017
Dear Valued Guest, Thank you for staying at HARRIS Hotel Kelapa Gading and for the time you took to rate our hotel. Your feedback is our most precious source of information in order to try to consistently improving our services and facilities in order to meet our Guest's expectations. Once again thank you very much, and we look forward to welcoming you again on your next visit. HARRISly Yours, Jean-Pierre SERFATY General Manager

8/10 Good

HarySudjoko

Liked: Staff & service, property conditions & facilities, room comfort
Response from Serfaty on 13 Apr 2017
Dear Valued Guest, Thank you for staying at HARRIS Hotel Kelapa Gading and for the time you took to rate our hotel. Your feedback is our most precious source of information in order to try to consistently improving our services and facilities in order to meet our Guest's expectations. Once again thank you very much, and we look forward to welcoming you again on your next visit. HARRISly Yours, Jean-Pierre SERFATY General Manager

8/10 Good

HarySudjoko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Serfaty on 6 Apr 2017
Dear Valued Guest, Thank you for staying at HARRIS Hotel Kelapa Gading and for the time you took to rate our hotel. Your feedback is our most precious source of information in order to try to consistently improving our services and facilities in order to meet our Guest's expectations. Once again thank you very much, and we look forward to welcoming you again on your next visit. HARRISly Yours, Jean-Pierre SERFATY General Manager

8/10 Good

Verified traveller

Liked: Staff & service
Nice hotel next to a mall
Nice hotel, great staff, cleanliness can be improved. Great breakfast buffet.
Response from Jean-Pierre SERFATY on 31 Jan 2017
Dear Valued Guest, It was a pleasure having you with us and we appreciate the time you took to share your review. We are glad to read that you enjoyed our breakfast buffet, and that, you are also satisfied with the overall concept and service of our Hotel. Your feedback is our most precious source of information in order to try to consistently improve our services and facilities in order to meet our Guest's expectations. Once again thank you very much. Have a pleasant day ahead, and we indeed look forward to welcoming you again in the near future. HARRISly Yours, Jean-Pierre SERFATY General Manager

8/10 Good

Benson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was a little below expectation.
Response from General Manager on 9 Jan 2017
Dear Valued Guest, Thank you for staying at HARRIS Hotel Kelapa Gading and for the time you took to share your review about our hotel. Your feedback is our most precious source of information in order to try to consistently improving our services and facilities in order to meet our Guest's expectations. Once again thank you very much, and we look forward to welcoming you again on your next visit. HARRISly Yours, Jean-Pierre SERFATY General Manager

10/10 Excellent

Monika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel, great access to shops, friendly staff
Staff were so friendly. Enjoyed our 8 nights stay. Unfortunately neighbours next to the room were so loud and noisy, we could hear them from our room.
Response from General Manager on 6 Jan 2017
Dear Valued Guest, Thank you for staying with us, and please be certain that we appreciate the time you took to share your review about our Hotel. We are glad to read that you enjoyed the overall services and concept of our Hotel. Please be sure that your comment have been warmly welcome by our players, and that, we will remain focus in order to improve our services and facilities, and committed to try to always positively surprise you. Wishing you a pleasant day ahead, and we look forward to welcoming you and your family again on your next visit. HARRISly Yours, Jean-Pierre SERFATY General Manager

10/10 Excellent

Selvi Tania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient hotel
It was excellent stay in harris hotel. Very friendly and professional staff. Highly recommend this hotel if you visit jakarta. Massage was super, breakfast nice and so many choices. Keep it up the good work! Deffinetlly will stay in this hotel again.
Response from General Manager on 6 Jan 2017
Dear Valued Guest, Thank you for staying at HARRIS Hotel Kelapa Gading and to recommend our hotel. We are glad to read that you had a pleasant stay and fully satisfied with the overall concept of our Hotel, and, that we have been able to fulfill your expectations. Once again thank you very much, and we indeed look forward to welcoming you again in the near future. HARRISly Yours, Jean-Pierre SERFATY General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 20 Dec 2016
Dear Valued Guest, Thank you for staying with us and we appreciate the time you took to share your review about our hotel. Please be sure that your review have been warmly welcome by our players, and that, we will remain focus in order to improve our services and facilities, and committed to try to always positively surprise you. Wishing you a pleasant day ahead, and we do hope that your experience will always bring you back to our Hotel. HARRISly Yours, Jean-Pierre SERFATY General Manager

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Adjacent Mall has lots of food vendors/restaurants
Wifi/broadband is not strong enough. Streaming video is almost impossible.
Response from General Manager on 5 Dec 2016
Dear Valued Guest, Thank you for staying at HARRIS Hotel Kelapa Gading and for the time you took to share your review about our hotel. Your feedback is our most precious source of information in order to try to consistently improving our services and facilities in order to meet our Guest's expectations. Once again thank you very much, and we look forward to welcoming you again on your next visit. HARRISly Yours, Jean-Pierre SERFATY General Manager

8/10 Good

Lee Tak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice for business hotel in Kelapa Gading
It is a no frail hotel suitable for business purposes. Within link to a big Kelapa Gading Mall, there is ample of choices to shops and eat.
Response from General Manager on 23 Nov 2016
Dear Valued Guest, Thank you for staying with us and for sharing your review about our hotel. We are glad to read that you had a good stay with us, and that, the strategic location of the Hotel next to the Kelapa Gading shopping Mall has been essential to you. Your feedback is our most precious source of information in order to try to consistently improving our services and facilities in order to meet our Guest's expectations. Once again thank you very much, and we look forward to welcoming you again on your next visit. HARRISly Yours, Jean-Pierre SERFATY General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 23 Nov 2016
Dear Valued Guest, Thank you for staying at HARRIS Hotel Kelapa Gading and for the time you took to rate our hotel. Your feedback is our most precious source of information in order to try to consistently improving our services and facilities in order to meet our Guest's expectations. Once again thank you very much, and we look forward to welcoming you again on your next visit. HARRISly Yours, Jean-Pierre SERFATY General Manager

10/10 Excellent

Peng Cheau

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vakue for Money.
The staff at the hotel are done excellent job. Always help. This hotel is within the shopping mall. Thing that upset me is that they allow smoker to smoke beside swimming pool, guest smoking while in the elevator. Wifi at 11 floor is not very stable.
Response from General Manager on 9 Nov 2016
Dear Valued Guest, Thank you for staying at HARRIS Hotel Kelapa Gading and for the time you took to share your review about our hotel. Your feedback is our most precious source of information in order to try to consistently improving our services and facilities in order to meet our Guest's expectations. Once again thank you very much, and we look forward to welcoming you again on your next visit. HARRISly Yours, Jean-Pierre SERFATY General Manager

6/10 Okay

pamela

Very convenient!
Stayed here for 2 nights, there was a black out on the first night where we had to wait at the lobby for at least 2 hours and another short black out the following night. Although the staff assured us that it rarely occurs. Blackout aside, the hotel is conveniently attached to a shopping center. Room has all your basic requirements and is relatively clean.
Response from General Manager on 7 Nov 2016
Write yDear Valued Guest, Thank you for staying at HARRIS Hotel Kelapa Gading and for the time you took to share your review about our hotel. Your feedback is our most precious source of information in order to try to consistently improving our services and facilities in order to meet our Guest's expectations. Once again thank you very much, and we look forward to welcoming you again on your next visit. HARRISly Yours, Jean-Pierre SERFATY General Manager our comment.

8/10 Good

tim

Liked: Staff & service
Next To Big Shopping Mall
Best location for shopping!
Response from General Manager on 25 Oct 2016
Dear Valued Guest, Thank you for staying at HARRIS Hotel Kelapa Gading and for the time you took to share your review about our hotel. Your feedback is our most precious source of information in order to try to consistently improving our services and facilities in order to meet our Guest's expectations. Once again thank you very much, and we look forward to welcoming you again on your next visit. HARRISly Yours, Jean-Pierre SERFATY General Manager