Outdoor pool, pool loungers

Reviews of Grand Hyatt Jakarta

5 out of 5
Grand Hyatt Jakarta
Jalan M.H. Thamrin, Kav. 28-30, Jakarta, Jakarta

Reviews

9.2

Wonderful

Rating 10 - Excellent. 234 out of 359 reviews" "
Rating 8 - Good. 90 out of 359 reviews" "
Rating 6 - Okay. 23 out of 359 reviews" "
Rating 4 - Poor. 5 out of 359 reviews" "
Rating 2 - Terrible. 7 out of 359 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mario

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed there for 2 weeks. Besides the mosque singing loudly everyday at 4am, it was an amazing stay starting with the room number which was our anniversary. The service was great as well.
Stayed 13 nights in Feb 2024
Response from Grand Hyatt Jakarta on 8 Mar 2024
Dear Mr/Ms. Mario, We thank you for sharing your review and feedback to us. We are happy to hear that your stay in Grand Hyatt Jakarta was perfect, especially with our strategic location and newly renovated rooms. We are looking forward to seeing you again on your stay in the future. Best regards, The management of Grand Hyatt Jakarta.

6/10 Okay

Chi

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Bath towel is not clean and old, should replace with new ones
Stayed 3 nights in Feb 2024
Response from Grand Hyatt Jakarta on 8 Mar 2024
Dear Mr/Ms. Chi, Thank you for taking the time to provide your ratings and comments. We apologize for the inconvenience you experienced. We have received your input regarding the facilities and will be used as material for improving our services in the future. We hope to be able to welcome you even better soon with our newly renovated rooms and other facilities.Best regards, The management of Grand Hyatt Jakarta.

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotel di Jakarta. It’s clean and tidy and nice view. The staffs are polite and excellent customer service. Good transport link and shopping around the area. Beautiful garden and swimming pool.
Stayed 3 nights in Feb 2024
Response from Grand Hyatt Jakarta on 23 Feb 2024
Dear Mr. Tony, We thank you for sharing your review and feedback to us. We are happy to hear that your stay in Grand Hyatt Jakarta was perfect, especially with our strategic location and newly renovated rooms. We are looking forward to seeing you again on your stay in the future. Best regards, The management of Grand Hyatt Jakarta.

8/10 Good

Dede

Liked: Property conditions & facilities
Property are nice, food and drinks nut do good.
Stayed 1 night in Jan 2024
Response from Grand Hyatt Jakarta on 13 Feb 2024
Dear Mr/Ms. Dede, We thank you for sharing your review and feedback to us. We are happy to hear that your stay in Grand Hyatt Jakarta was perfect, especially with our strategic location and newly renovated rooms. We are looking forward to seeing you again on your stay in the future. Best regards, The management of Grand Hyatt Jakarta.

10/10 Excellent

Mehmet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Grand Hyatt Jakarta on 12 Jan 2024
Dear Mr. Mehmet, we thank you for sharing your review and feedback to us. We are happy to hear that your stay in Grand Hyatt Jakarta was perfect, especially with our strategic location, newly renovated rooms and various food offerings. We are looking forward to seeing you again on your stay in the future. Best regards, The management of Grand Hyatt Jakarta

10/10 Excellent

faisal

Stayed 5 nights in Dec 2023
Response from Grand Hyatt Jakarta on 2 Jan 2024
Dear Mr. Faisal, thank you for sharing your review and feedback to us. We are glad to hear that you enjoyed our service at Grand Hyatt Jakarta. We are looking forward to seeing you again on your stay in the future. Best regards, The management of Grand Hyatt Jakarta.

10/10 Excellent

moulayll

Stayed 4 nights in Dec 2023
Response from Grand Hyatt Jakarta on 2 Jan 2024
Dear Moulayll, thank you for giving us your review. We are happy to hear that your stay in Grand Hyatt Jakarta was great. We are looking forward to welcoming you back in the future. Best regards, The management of Grand Hyatt Jakarta.

10/10 Excellent

Nanak

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good to be back with some new outlook around the lobby and room. Things to improve are the amenities. It’s a bit weird to find no body lotion and razor for a 5 star hotel (these two seem to be on request), also wishing the breakfast provides more variant than what they offer now, and limited place to walk around the food counters is a bit concerning when more people having breakfast, but overall it was a pleasant stay xx
Stayed 2 nights in Dec 2023
Response from Grand Hyatt Jakarta on 12 Dec 2023
Dear Nanak, we thank you for sharing your review and feedback to us. We are happy to hear that your stay in Grand Hyatt Jakarta was a pleasant stay especially with our strategic location, newly renovated rooms and various food offerings. We apologise for the inconvenience you experienced during your visit to Grand Hyatt Jakarta. We hope to welcome you back with an even better experience. Best regards, The management of Grand Hyatt Jakarta

10/10 Excellent

Nadia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
love the Christmas decor. Location was convenient for shopping as there are 2 big malls within walking distance. Hotel room is spacious with luxurious amenities
Stayed 3 nights in Nov 2023
Response from Grand Hyatt Jakarta on 12 Dec 2023
Dear Ms. Nadia, thank you for giving us your review and feedback. We are glad to hear that your stay at Grand Hyatt Jakarta was great, especially with our strategic location and our newly renovated rooms. We are looking forward to welcoming you back in the future. Best regards, The management of Grand Hyatt Jakarta.

10/10 Excellent

Stephen

Stayed 1 night in Nov 2023
Response from Grand Hyatt Jakarta on 22 Dec 2023
Dear Mr. Stephen, thank you for giving us your rating. We are happy to hear that your stay in Grand Hyatt Jakarta was great. We are looking forward to welcoming you back in the future. Best regards, The management of Grand Hyatt Jakarta.

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast is nice and lots of varieties as well. Next to Plaza Indonesia and just walk across to Grand Indonesia. Will visit again next time.
Stayed 5 nights in Nov 2023
Response from Grand Hyatt Jakarta on 20 Nov 2023
Dear Alice, We thank you for sharing your review and feedback to us. We are happy to hear that you enjoyed your stay in Grand Hyatt Jakarta, especially with our strategic location and various food offerings. We are looking forward to seeing you again on your stay in the future. Best regards, The management of Grand Hyatt Jakarta

10/10 Excellent

Serena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the experience
Clean, spacious and modem for a older hotel..
Stayed 3 nights in Nov 2023
Response from Grand Hyatt Jakarta on 20 Nov 2023
Dear Serena, Thank you for giving us your review. We are happy to hear that your stay in Grand Hyatt Jakarta was great. We are looking forward to welcoming you back in the future. Best regards, The management of Grand Hyatt Jakarta.

10/10 Excellent

Triena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing and luxurious
A short stay to recover from our international flight and before onward travel to Bandung. The room was spacious with an excellent shower. and long bath. Buffet breakfast was plentiful. The best part of our stay were the lap swimming pool and the evening for cocktails and oysters at the lounge where there was live music and a marvellous view of the fountain roundabout and traffic below.
Stayed 1 night in Nov 2023
Response from Grand Hyatt Jakarta on 15 Nov 2023
Dear Triena, We thank you for sharing your review and feedback to us. We are happy to hear that your stay in Grand Hyatt Jakarta was perfect, especially with our newly renovated room and various food offerings. We are looking forward to seeing you again on your stay in the future. Best regards, The management of Grand Hyatt Jakarta

10/10 Excellent

TAKATOSHI

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stay here when I visit Jakarta. Whenever I stay here, I spend good time. Hotel is connected to a shopping mall.
Stayed 1 night in Oct 2023
Response from Grand Hyatt Jakarta on 9 Nov 2023
Dear Takatoshi, thank you for sharing your review and feedback to us. We are happy to hear that your stay in Grand Hyatt Jakarta was perfect, especially with our strategic location and newly renovated rooms. We are looking forward to seeing you again on your stay in the future. Best regards, The management of Grand Hyatt Jakarta

10/10 Excellent

Christina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Superb staff! Every staff member I interacted with was excellent, helpful and extremely courteous. Fantastic gym. My favourite hotel in Jakarta.
Stayed 5 nights in Oct 2023

10/10 Excellent

jeffrey, LAS VEGAS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Grand Hyatt Jakarta on 21 Sept 2023
Dear Jeffrey, thank you for giving us your review. We are glad to hear that your stay at Grand Hyatt Jakarta was great. We are looking forward to welcoming you back in the future. Best regards, The management of Grand Hyatt Jakarta.

10/10 Excellent

Cedric

Stayed 1 night in Aug 2023
Response from Grand Hyatt Jakarta on 5 Sept 2023
Dear Cedric, Thank you for your rating. We hope to welcome you back with our newly renovated rooms and facilities. Best regards, The management of Grand Hyatt Jakarta.

6/10 Okay

Joyce

Travelled with family
Liked: Cleanliness, staff & service, amenities
All the staff are so nice and friendly.
Stayed 6 nights in Aug 2023
Response from Grand Hyatt Jakarta on 29 Aug 2023
Dear Joyce, Thank you for sharing your review and feedback to us. We are glad to hear that you enjoyed our service at Grand Hyatt Jakarta. We are looking forward to seeing you again on your stay in the future. Best regards, The management of Grand Hyatt Jakarta.

10/10 Excellent

Jenan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wow from A2Z
Very nice hotel and our family room was spacious overlooking the pool and tennis court…Lovely marble bathroom. Friendly staff. Swimming pool, gym and tennis court were excellent. They even have physiotherapy and skin clinic. Very convenient as it is attached to Plaza mall and across the street from Grand Indonesia mall. So many restaurants and grocery stores are within walking distance. The food at the hotel is very nice. Will definitely stay here next time I visit Jakarta.
Stayed 2 nights in Aug 2023
Response from Grand Hyatt Jakarta on 5 Sept 2023
Dear A2z, thank you for sharing your review and feedback to us. We are glad to hear that your stay at Grand Hyatt Jakarta was great, especially with our newly renovated rooms, best facilities, strategic location and various food in and around our hotel. We are looking forward to welcoming you back in the future. Best regards, The management of Grand Hyatt Jakarta.

4/10 Poor

Hasty

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We had reservations for family room, hotel did not have our room, instead gave us room without sofa. Room was updated, just not what we wanted. Staff wasn’t friendly during our whole stay with exception of Levvy in lounge. Levvy was great and nice. Hotel needs to train staff better or hire different people. Don’t think we will stay here again.
Stayed 2 nights in Jul 2023
Response from Grand Hyatt Jakarta on 1 Aug 2023
Dear Hasty,Thank you for sharing your feedback and review regarding your most recent stay at the newly renovated Grand Hyatt Jakarta. We apologise for the inconvenience you experienced. We have escalated this matter to our respective departments for our service improvement in the future. We hope to have the chance to serve you better on your next visit.Best regards,The management of Grand Hyatt Jakarta

10/10 Excellent

ANN

Stayed 3 nights in Jun 2023
Response from Grand Hyatt Jakarta on 1 Aug 2023
Dear ANN,Thank you for giving us a five-star rating for your most recent stay at the new Grand Hyatt Jakarta. We are glad to hear that you enjoyed your stay, especially with our newly renovated rooms and facilities. We are looking forward to welcoming you again here soon.

10/10 Excellent

Malgorzata

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, fantastic breakfast!
Response from Grand Hyatt Jakarta on 8 May 2023
Dear Malgorzata,Thank you for your time in giving us a rating and review. We are glad to hear that you enjoyed your most recent experience at the newly renovated Grand Hyatt Jakarta. We are looking forward to welcoming you back soon in the near future.

6/10 Okay

lilis

Stayed 1 night in Apr 2023
Response from Grand Hyatt Jakarta on 8 May 2023
Dear lilis,Thank you for your time in giving us a rating. We would like to hear more from you so we can serve you better in the future. We are looking forward to welcoming you back at the newly renovated Grand Hyatt Jakarta.

8/10 Good

CHEW

Stayed 2 nights in Apr 2023
Response from Grand Hyatt Jakarta on 8 May 2023
Dear CHEW,Thank you for your time in giving us a rating. We would like to hear more from you so we can serve you better in the future. We are looking forward to welcoming you back at the newly renovated Grand Hyatt Jakarta.

10/10 Excellent

Gumnani

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 2 nights in Apr 2023
Response from Grand Hyatt Jakarta on 10 Apr 2023
Dear Gumnani,Thank you for your rating and review. We are glad to hear that you enjoyed your most recent stay at the newly renovated Grand Hyatt Jakarta. We are looking forward to welcoming you back again soon.Best regards,The management of Grand Hyatt Jakarta

6/10 Okay

Eric

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Old rooms
Old hotel. I don’t think it should be charging such rates for a dated room. Especially when the higher floors are already refurnished, the hotel should be providing the newer rooms and renovate the older ones without offering them to the public. It’s just a right thing to do.
Stayed 3 nights in Feb 2023
Response from Grand Hyatt Jakarta on 28 Mar 2023
Dear Mr. Eric,Thank you for taking your time in giving us a rating and feedback. We apologise for the inconvenience you experienced during your stay. We hope to be able to serve you better with our newly renovated rooms and facilities on your next visit.Best regards,The management of Grand Hyatt Jakarta

10/10 Excellent

Angela

Stayed 1 night in Feb 2023
Response from Grand Hyatt Jakarta on 28 Mar 2023
Dear Ms. Angela,Thank you for taking your time in giving us a perfect rating. We hope to welcome you back again soon at our newly renovated Grand Hyatt Jakarta.Best regards,The management of Grand Hyatt Jakarta

10/10 Excellent

Julia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are regular guests and never wants to stay at another hotel. The location is excellent, the gym is my favourite place, the garden for my morning walk is amazing. The staff are all polite and friendly. The breakfast has variety of tasty food and the place is so beautiful.
Stayed 8 nights in Jan 2023
Response from Grand Hyatt Jakarta on 27 Jan 2023
Thank you for your five-star rating and feedback. We are glad to hear that you enjoyed your experience at Grand Hyatt Jakarta, especially with our facilities and services. We hope to welcome you back with newly renovated rooms and facilities. Please visit grandhyattjakarta.com for more information.

10/10 Excellent

Trisha

Stayed 2 nights in Jan 2023
Response from Grand Hyatt Jakarta on 23 Jan 2023
Dear Trisha, Thank you for taking your time in writing us a review. We are glad to hear that you enjoyed your overall stay experience at the newly renovated Grand Hyatt Jakarta. We hope to welcome you back again soon with our newly renovated rooms and facilities. Best regards, The management of Grand Hyatt Jakarta

10/10 Excellent

WIN, Rego Park

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located by the mall and yet quite and private. Grand Hyatt always lives up to it's name.
Response from Grand Hyatt Jakarta on 23 Jan 2023
Dear WIN, Thank you for taking your time in writing us a review. We are glad to hear that you enjoyed your overall stay experience at the newly renovated Grand Hyatt Jakarta. We hope to welcome you back again soon with our newly renovated rooms and facilities. Best regards, The management of Grand Hyatt Jakarta

10/10 Excellent

Ipong, Westerville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

CHEK MENG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing
Stayed 2 nights in Dec 2022
Response from Grand Hyatt Jakarta on 23 Jan 2023
Dear CHEK MENG, Thank you for taking your time in writing us a review. We are glad to hear that you enjoyed your overall stay experience at the newly renovated Grand Hyatt Jakarta. We hope to welcome you back again soon with our newly renovated rooms and facilities. Best regards, The management of Grand Hyatt Jakarta

10/10 Excellent

Judith, Evanston

Stayed 3 nights in Oct 2022

10/10 Excellent

CHEK MENG

Stayed 1 night in Sep 2022
Response from Grand Hyatt Jakarta on 5 Oct 2022
Dear CHEK MENG, Thank you for taking your time to write us a review and give us a perfect rating. We are delighted to hear that you enjoyed your overall stay experience at Grand Hyatt Jakarta. We look forward to welcoming you back soon and having you discover the newly renovated Grand Hyatt Jakarta.

6/10 Okay

Yenny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some rooms have been renovated. Unfortunately we got an old room. Still awesome views and clean but the amenities inside the room were dated (rusty trash bin, etc). Still highly recommending staying here.
Stayed 2 nights in Jun 2022
Response from Grand Hyatt Jakarta on 8 Jul 2022
Dear Ms. Yenny, Thank you for taking your time to write us a review. We apologise for the inconvenience that you experienced. Allow us to share that half of our guestrooms inventory has been newly renovated, ranging from the Grand Deluxe category to all suites. The new guestrooms and more facilities are available for you to experience on your next visit. Please visit grandhyattjakarta.com for more information. We look forward to welcoming you back soon and having you discover the newly renovated Grand Hyatt Jakarta.

10/10 Excellent

Faisal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 3 nights in May 2022
Response from Grand Hyatt Jakarta on 5 Oct 2022
Dear Mr. Faisal, Thank you for taking your time to write us a review and give us a five-star rating. We are delighted to hear that you enjoyed your overall stay experience at Grand Hyatt Jakarta. We look forward to welcoming you back soon and having you discover the newly renovated Grand Hyatt Jakarta.

10/10 Excellent

Natty

Stayed 1 night in May 2022
Response from Grand Hyatt Jakarta on 5 Oct 2022
Dear Natty, Thank you for taking your time to write us a review and give us a perfect rating. We are delighted to hear that you enjoyed your overall stay experience at Grand Hyatt Jakarta. We look forward to welcoming you back soon and having you discover the newly renovated Grand Hyatt Jakarta.

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel
This is the nicest hotel that I have stayed in Jakarta. The service and facilities were fantastic.
Stayed 1 night in Jan 2022
Response from Grand Hyatt Jakarta on 5 Oct 2022
Dear Jamie, Thank you for taking your time to write us a review and give us a perfect rating. We are delighted to hear that you enjoyed your overall stay experience at Grand Hyatt Jakarta, especially with our service and facilities. We look forward to welcoming you back soon and having you discover the newly renovated Grand Hyatt Jakarta.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022
Response from Marketing at Grand Hyatt Jakarta on 11 Jan 2022
Thank you for taking the time to rate us. We would love to hear more from you. We also look forward to welcoming you back soon to enjoy our newly renovated guestrooms and facilities. Warm regards, The Management of Grand Hyatt Jakarta

8/10 Good

albert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room.and the view is amazing...but the breakfast is not recommended... lack of variety, lack of server,
Stayed 1 night in Dec 2021
Response from Marketing at Grand Hyatt Jakarta on 3 Jan 2022
Dear albert, thank you for taking the time to write a review about your stay at Grand Hyatt Jakarta. We are pleased to know that you enjoyed the room condition and the view. We have taken your input regarding the breakfast service. We hope that you will give us another chance to serve you better on your next visit. We look forward to welcoming you back soon. Warm regards, The Management of Grand Hyatt Jakarta

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Dec 2021
Response from Marketing at Grand Hyatt Jakarta on 4 Jan 2022
Thank you for sharing your rating on your stay at Grand Hyatt Jakarta. We look forward to welcoming you back soon to explore our newly renovated rooms and facilities. Warm regards, The Management of Grand Hyatt Jakarta

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Stayed 1 night in Dec 2021
Response from Marketing at Grand Hyatt Jakarta on 4 Jan 2022
Thank you for sharing your rating on your stay at Grand Hyatt Jakarta. We look forward to welcoming you back soon to explore our newly renovated rooms and facilities. Warm regards, The Management of Grand Hyatt Jakarta

8/10 Good

Irvanus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Marketing at Grand Hyatt Jakarta on 26 Nov 2021
Dear Irvanus, Thank you for taking the time to rate us. We are pleased to know that you enjoyed your stay. We hope to hear more from you so that we can provide you with a better service in the future. We look forward to welcoming you back soon. Warm regards, The Management of Grand Hyatt Jakarta

10/10 Excellent

Muslim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay in grand hyatt to celebrate my birthday, i love to stay in this hotel since 1990's, since i was in high school, this hotel is always clean, i love cheese donut in cake shop but now they don't make it anymore
Stayed 1 night in Nov 2021
Response from Marketing at Grand Hyatt Jakarta on 8 Nov 2021
Dear Muslim, thank you for taking the time to write a review about Grand Hyatt Jakarta. We are pleased to know that you enjoyed your stay thoroughly. Please explore our classic doughnut and new pastry selections at Fountain Lounge. We look forward to welcoming you back soon.

8/10 Good

Jinseok

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall impression
Quite nice swimming pool. Room condition and breakfast were not bad. I think it’s great to connect to mall directly to take a look or shop.
Stayed 1 night in Jun 2021
Response from Grand Hyatt Jakarta Management Team on 17 Jun 2021
Thank you very much for your kind words about our hotel. We truly appreciate your feedback and you taking the time to share this with us. It is always rewarding to hear that our valued guests enjoyed their stay and that our hotel facilities and services are recognised and appreciated. We hope to welcome you back very soon.

6/10 Okay

Verified traveller

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Our stay during pandemic 2021
Because of this pandemic, i chose grandhyatt because of the heAlth protocole and close to plaza indonesia, mall with best health protocole. Everything was perfect even the hotel staff all perfect for health protocole . But, our room, the cleaning staff only tidy up the bed. They even forgot to give us new showergel. The bar , not even got clean , my used cup and everything still there. Quite dissapointed with these for grandhyatt standard
Stayed 3 nights in Mar 2021
Response from Grand Hyatt Jakarta Management Team on 26 Mar 2021
Dear Valued Guest, Warm Greetings from Grand Hyatt Jakarta. Thank you very much for taking the time to fill out the Expedia review and feedback. We are concerned on your feedback regarding the Housekeeping service during your stay. We will take a serious corrective action to overcome the issue. We hope that you will afford us the opportunity to provide you with the level of quality that meets and exceeds your expectations the next time you visit Grand Hyatt Jakarta. Thank you again for your feedback, and we would love to welcome you back to the hotel in the near future. In the meantime, if we can be of any assistance, please contact us directly at your convenience. Warm Regards, Grand Hyatt Jakarta Management Team

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Stayed 2 nights in Jul 2020

8/10 Good

ishah

Liked: Cleanliness, staff & service, room comfort
8 of 10
great hotel...location was perfect..need some renovation on carpet and the wall before you go to your room.....service quite pleasing and look forward to stay with you again
Stayed 3 nights in Feb 2020
Response from Grand Hyatt Jakarta Management Team on 26 Feb 2020
Dear Valued Guest, Thank you for your kind feedback about Grand Hyatt Jakarta. We are glad to read your comment regarding our location and service. Once again, thank you very much and we look forward to welcome you back again soon. Regards, Grand Hyatt Jakarta Management Team

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the hotel are excellent and there is a good range of restaurants. The rooms are large but I did find the beige carpet and furniture a bit in expiring however the beds are super comfy.
Stayed 18 nights in Jan 2020
Response from Grand Hyatt Jakarta Management Team on 26 Feb 2020
Dear Valued Guest, Thank you very much for your kind feedback about Grand Hyatt Jakarta, especially about our staff, restaurant and rooms. It's really what we are striving for. Once again, thank you very much and we look forward to welcome you back again soon. Regards, Grand Hyatt Jakarta Management Team

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Grand Hyatt Jakarta Management Team on 26 Feb 2020
Dear Valued Guest, Thank you for your kind review about Grand Hyatt Jakarta. We look forward to welcome you back again soon. Regards, Grand Hyatt Jakarta Management Team