Dear Wocky,Thank you for sharing your feedback with us, although we're surprised to see the discrepancy between your comments and the rating provided. We strive to ensure that every aspect of your stay meets or exceeds your expectations, and we regret that we fell short in delivering a five-star experience for you. Your comments are valuable to us as we continuously work to improve our services and enhance the experience for all our guests. If there are specific areas where we can improve, please feel free to share them with us so we can address them accordingly. We hope to have the opportunity to welcome you back in the future and provide you with a truly exceptional stay. Thank you for choosing our hotel.Sincerely,Dinda F. DinantyAssistant Front Office ManagerFairmont Jakarta

Dear Vladimir,Thank you for taking the time to share your experience at Fairmont Jakarta. We are elated to learn that your visit was an enjoyable one.We truly appreciate the trust that you have placed in us, we hope to be of your service again at the soonest.Sincerely,Dinda F. DinantyAssistant Front Office ManagerFairmont Jakarta

Dear Ms. Anna,Thank you for taking the time to tell us about your experience at the Fairmont Jakarta. I am sorry that your experience did not meet your expectations. In this opportunity, please allow me to express my sincerest apologies. At Fairmont Jakarta, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. If at all possible, would you mind to share more details about the concern you had.We appreciate you for sharing your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,Dinda F. DinantyAssistant Front Office ManagerFairmont Jakarta

Dear Michael,Thank you for taking the time to share your experience at Fairmont Jakarta. We are elated to learn that your visit was an enjoyable one.We truly appreciate the trust that you have placed in us, we hope to be of your service again at the soonest.Sincerely,Dinda F. DinantyAssistant Front Office ManagerFairmont Jakarta

Dear Michael,Thank you for taking the time to share your experience at Fairmont Jakarta. We are elated to learn that your visit was an enjoyable one.We truly appreciate the trust that you have placed in us, we hope to be of your service again at the soonest.Sincerely,Dinda F. DinantyAssistant Front Office ManagerFairmont Jakarta

Dear Savoy,Thank you for taking the time to share your feedback with us! We're thrilled to hear that you enjoyed your second stay at Fairmont and that we were able to maintain our high standards of service for you. It's wonderful to know that your room was spacious and well-maintained, and that our staff provided warm and polite service throughout your stay.We appreciate your tip regarding the reception desk, and we apologize for any inconvenience caused by wait times during check-in or check-out. Rest assured, we continuously strive to improve our efficiency to ensure a seamless experience for all our guests.We're delighted that you found our breakfast buffet to offer a variety of delicious local and international dishes, and we're glad you enjoyed our luxury hotel's neighborhood in Jakarta.Thank you for highly recommending Fairmont Jakarta. We look forward to welcoming you back for another exceptional stay in the future!Sincerely,Dinda F. DinantyAssistant Front Office ManagerFairmont Jakarta

Dear James,Thank you for taking the time to share your experience at Fairmont Jakarta. We are elated to learn that your visit was an enjoyable one.We truly appreciate the trust that you have placed in us, we hope to be of your service again at the soonest.Sincerely,Dinda F. DinantyAssistant Front Office ManagerFairmont Jakarta

Dear Dr. Mohd Noor Akmal,Thank you for taking the time to share your experience at Fairmont Jakarta. We are elated to learn that your visit was an enjoyable one.We truly appreciate the trust that you have placed in us, we hope to be of your service again at the soonest.Sincerely,Dinda F. DinantyGuest Experience and Loyalty Manager Fairmont Jakarta

Dear Glenn,Thank you for taking the time to share your experience at Fairmont Jakarta. We are elated to learn that your visit was an enjoyable one.We truly appreciate the trust that you have placed in us, we hope to be of your service again at the soonest.Sincerely,Dinda F. DinantyGuest Experience and Loyalty Manager Fairmont Jakarta

Dear Bima,Thank you for taking the time to tell us about your experience at the Fairmont Jakarta. I am sorry that your experience did not meet your expectations. In this opportunity, please allow me to express my sincerest apologies. At Fairmont Jakarta, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate you for sharing your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dinda F. DinantyGuest Experience and Loyalty Manager Fairmont Jakarta

Dear Michael,Thank you for taking the time to share your experience at Fairmont Jakarta. We are elated to learn that your visit was an enjoyable one.We truly appreciate the trust that you have placed in us, we hope to be of your service again at the soonest.Sincerely,Dinda F. DinantyGuest Experience and Loyalty Manager Fairmont Jakarta

Dear Michael,Thank you for taking the time to share your experience at Fairmont Jakarta. We are elated to learn that your visit was an enjoyable one.We truly appreciate the trust that you have placed in us, we hope to be of your service again at the soonest.Sincerely,Dinda F. DinantyGuest Experience and Loyalty Manager Fairmont Jakarta

Dear Valued Guest,Thank you for taking the time to share your splendid feedback in regards to your stay at Fairmont Jakarta.It warms our heart to know that your visit was an enjoyable one and that you were happy with the hospitality we have delivered.Once again, thank you for placing your confidence in us. Hopefully, your next visit is just around the corner, see you again!Sincerely,Dinda F. DinantyGuest Experience and Loyalty Manager Fairmont Jakarta

Dear Michael,Thank you for taking the time to share your experience at Fairmont Jakarta. We are elated to learn that your visit was an enjoyable one.We truly appreciate the trust that you have placed in us, we hope to be of your service again at the soonest.Sincerely,Dinda F. DinantyGuest Experience and Loyalty Manager Fairmont Jakarta

Dear Kye,We are delighted to receive an astonishing rating from you. It is truly wonderful to know that you are satisfied with your experience at our Hotel!Thank you for placing your confidence with Fairmont Jakarta, all of us are looking forward on welcoming you back at the soonest.Sincerely,Dinda F. DinantyGuest Experience and Loyalty Manager Fairmont Jakarta

Dear Aydar,Thank you for taking the time to tell us about your experience at the Fairmont Jakarta. I am sorry that your experience did not meet your expectations. In this opportunity, please allow me to express my sincerest apologies. At Fairmont Jakarta, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.We appreciate you for sharing your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dinda F. DinantyGuest Experience and Loyalty Manager Fairmont Jakarta

Dear Ricky,Thank you for taking the time to share your splendid feedback in regards to your stay at Fairmont Jakarta.It warms our heart to know that your visit was an enjoyable one and that you were happy with the hospitality we have delivered.Once again, thank you for placing your confidence in us. Hopefully, your next visit is just around the corner, see you again!Sincerely,Dinda F. DinantyGuest Experience and Loyalty Manager Fairmont Jakarta

Dear Valued Guest,We are delighted to receive an astonishing rating from you. It is truly wonderful to know that you are satisfied with your experience at our Hotel!Thank you for placing your confidence with Fairmont Jakarta, all of us are looking forward on welcoming you back at the soonest.Sincerely,Dinda F. DinantyGuest Experience and Loyalty Manager Fairmont Jakarta

Dear Michael,Thank you for taking the time to write your kind evaluation following your stay at Fairmont Jakarta.We appreciate you for sharing your constructive feedback in regards to our Hotel facilities as well as choices for breakfast items. Rest assured that it will be shared to the management and respective departments. We believe that your feedback will be a great source of encouragement for all of our staffs to always strive towards excellence. Nevertheless, we are delighted to learn that you still find your stay to be enjoyable.Once again, thank you for giving us the unique opportunity to see ourselves through your eyes. Hopefully your next visit is just around the corner, see you again!Sincerely,Dinda F. DinantyGuest Experience and Loyalty Manager Fairmont Jakarta

Dear Yolanda,We are delighted to receive an astonishing rating from you. It is truly wonderful to know that you are satisfied with your experience at our Hotel!Thank you for placing your confidence with Fairmont Jakarta, all of us are looking forward on welcoming you back at the soonest.Sincerely,Dinda F. DinantyGuest Experience and Loyalty Manager Fairmont Jakarta

Dear Anna,Thank you for taking the time to share your experience at Fairmont Jakarta. We are elated to learn that your visit was an enjoyable one.We truly appreciate the trust that you have placed in us, we hope to be of your service again at the soonest.Sincerely,Dinda F. DinantyGuest Experience and Loyalty Manager Fairmont Jakarta

Dear AGNES,We are delighted to receive an astonishing rating from you. It is truly wonderful to know that you are satisfied with your experience at our Hotel!Thank you for placing your confidence with Fairmont Jakarta, all of us are looking forward on welcoming you back at the soonest.Sincerely,Dinda F. DinantyGuest Experience and Loyalty Manager Fairmont Jakarta

Dear JOSE RAMON,Thank you for taking the time to share your splendid feedback in regard to your stay at Fairmont Jakarta.It warms our hearts to know that your visit was an enjoyable one and that you were happy with the hospitality we delivered.Once again, thank you for placing your confidence in us. Hopefully, your next visit is just around the corner, see you again!Sincerely,Dinda F. DinantyGuest Experience and Loyalty Manager Fairmont Jakarta

Dear Fahad, Thank you for taking the time to share your splendid feedback in regards to your stay at Fairmont Jakarta. It warms our heart to know that your visit was an enjoyable one and that you were happy with the service we have delivered. Once again, thank you for placing your confidence in us. Hopefully, your next visit is just around the corner, see you again! Sincerely, Dinda F. Dinanty Guest Relations and Loyalty Manager Fairmont Jakarta

Dear Trisula, Thank you for taking the time to share your experience at Fairmont Jakarta. We are elated to learn that your visit was an enjoyable one. We truly appreciate the trust that you have placed in us, we hope to be of your service again at the soonest. Sincerely, Dinda F. Dinanty Guest Experience Administrator Fairmont Jakarta

Dear Iskandar, Thank you for choosing Fairmont Jakarta as your preferred accommodation in the city. Looking at your review, we are happy to learn that your visit to our Hotel was an enjoyable one. We appreciate you for taking the time to share this, we hope to be of your service again in the near future. Sincerely, Dinda F. Dinanty Guest Experience Administrator Fairmont Jakarta

Dear Milena, Thank you for taking the time to share your fantastic rating following your visit to Fairmont Jakarta. It is a pleasure for us to know that your experience was an enjoyable one. Hopefully your next stay with us is soon, we are looking forward on welcoming you back in the near future. Sincerely, Dinda F. Dinanty Guest Experience Administrator Fairmont Jakarta

Dear Valued Guest, Thank you for sharing your wonderful review following your stay at Fairmont Jakarta. Hopefully your next stay will be as pleasant as the previous one! Sincerely, Dinda F. Dinanty Guest Experience Administrator Fairmont Jakarta

Dear Valued Guest, Thank you for sharing your splendid feedback in regards to your stay at Fairmont Jakarta. We hope to have the privilege of welcoming you back again with us at the soonest. Sincerely, Dinda F. Dinanty Guest Experience Administrator Fairmont Jakarta

Dear Kenneth, Thank you for sharing your splendid feedback in regards to your stay at Fairmont Jakarta. We hope to have the privilege of welcoming you back again with us at the soonest. Sincerely, Dinda F. Dinanty Guest Experience Administrator Fairmont Jakarta

Dear Valued Guest, Thank you for taking the time to share your splendid feedback following your stay at Fairmont Jakarta. I am pleased to learn that your experience was an enjoyable one. We are eagerly waiting on your next returns! Sincerely, Dinda F. Dinanty Guest Experience Administrator Fairmont Jakarta

Dear Iskandar, Thank you for taking the time to share your splendid feedback following your stay at Fairmont Jakarta. I am pleased to learn that your experience was an enjoyable one. We are eagerly waiting on your next returns! Sincerely, Dinda F. Dinanty Guest Experience Administrator Fairmont Jakarta

Dear Valued Guest, Thank you for sharing your splendid feedback following your stay at Fairmont Jakarta. We are pleased to learn that your experience was an enjoyable one and we hope your next stay will be as pleasant as the previous one. Sincerely, Dinda F. Dinanty Guest Experience Administrator Fairmont Jakarta

Dear Valued Guest, Thank you for sharing your splendid feedback following your stay at Fairmont Jakarta. It was our utmost pleasure to learn that your experience was a remarkable one and that you enjoyed the late check-out we have extended for you. We truly appreciate your kind words, we are looking forward on welcoming you back again soon. Sincerely, Dinda F. Dinanty Guest Experience Administrator Fairmont Jakarta

Dear GA, Thank you for delighting us with the splendid review you have shared towards Fairmont Jakarta. I am grateful to learn that your stay experience was an enjoyable one. Hopefully your next stay with us is soon, see you again! Sincerely, Dinda F. Dinanty Guest Experience Administrator Fairmont Jakarta

Dear Koichiro, Thank you for sharing your astonishing rating following your stay at Fairmont Jakarta. We are delighted to learn that your experience was a remarkable one. Hopefully your next stay with us is soon, we are eagerly waiting on your returns Sincerely, Dinda F. Dinanty Guest Experience Administrator Fairmont Jakarta

Dear Valued Guest, We truly appreciate the kind rating you have shared in regards to your stay at Fairmont Jakarta. Hopefully your next stay will be as pleasant as the previous one. Sincerely, Dinda F. Dinanty Guest Experience Administrator Fairmont Jakarta

Dear Lee Fang, Thank you for sharing you astonishing rating towards Fairmont Jakarta. We are delighted to learn that your stay was a remarkable one. Hopefully your next stay with us is soon, looking forward on seeing you again. Sincerely, Dinda F. Dinanty Guest Experience Administrator Fairmont Jakarta

Dear Valued Guest, Thank you for sharing your five star review following your stay at Fairmont Jakarta. We are pleased to learn that your stay was an enjoyable one. Hopefully your next stay with us is just around the corner, we are eagerly waiting on your returns. Sincerely, Dinda F. Dinanty Guest Experience Administrator Fairmont Jakarta

Dear Valued Guest, Thank you for taking the time into sharing your experience at Fairmont Jakarta. I am sorry that your experience was far from perfect, please allow me to express my sincerest apologies. Without any intention to obstruct your privacy, we send the email to clarify the consumption and put several internal people on the email for faster follow up. However, I apologize if this practice was disruptive to you. Therefore, we will review our procedure again in checking the minibar on each departed room to avoid such mistake happening again in the future. I understand that our senior management has reached out to you regarding this. Please rest assured that we took your feedback seriously and we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dinda F. Dinanty Guest Experience Administrator Fairmont Jakarta