Because our flight was changed due to an impending storm, we arrived earlier than planned and there was a minor issue with our Expedia reservation. Ana at the front desk put our needs ahead of everything else and got us sent to our room and she handled the issue on the phone with Expedia so we could get settled. We were very grateful for her kindness. Each time we had to visit the front desk, everyone was very friendly. We also were impressed with the employee that was working the breakfast area each morning. She always greeted us with a smile and cheerful attitude and was very accommodating.