Viceroy Hotel Group in Ixtapa - Zihuatanejo

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Top Ixtapa - Zihuatanejo Hotel Reviews

Catalina Beach Resort

8/10 Good

"Limited dining options but quick 100 peso taxi into centro. Built against a cliff so the inherent many stairs are difficult for older or non-fit people. Makes for a good workout. Beach access very good. Staff on the grounds, restaurant, and reception could not be better."

Sunscape Dorado Pacifico Ixtapa Resort & Spa - All Inclusive

10/10 Excellent

"The property, the rooms, the grounds were extremely clean. Hotel’s staff was great and very professional and polite. The variety of food and drinks was as also very good. I was actually very surprised to the quality and attentiveness of the staff upon our arrival and throughout the stay. Thank you for giving us such a wonderful experience. I would gladly and without hesitation stay here again and again."

Krystal Ixtapa All Inclusive

2/10 Terrible

"We had a horrible experience at this location. One of the members of out party had a slip and fall accident. The pain from the accident at the time of the incident was so severe she fainted. Fortunately shortly after she regained consciousness and was feeling well enough to walk around a bit and get some fresh air. Unfortunately blunt force impacts at times linger and bruising can at times take time to develop. We had a short weekend stay and while there was some pain close to check out the pain intensified as the bruising came in and the bruising grew larger. I reached out to the hotel shortly after our flight and settling in back home. They took a while to reply then they attempted to call me and had horrible connection that kept dropping the call. Then they just sent a message stating they were having phone trouble and would reach out. They never did. Then i reached out again only to receive a long winded to bad so sad email response claiming 0 responsibility! They sated that because she didn't need elevated medical attention at that time and because we didn't bring it up before check out that released them from any liability or need to indemnify the affected party in any way. Mind you they knew she fell they knew she fainted but it was up to us the guest to check in with them for follow up as to how she was feeling I'm sorry but at a place worth staying it would have been the other way around. SAVE YOUR MONEY AND STAY SOMEWHERE ELSE!!"

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Top Ixtapa - Zihuatanejo Hotel Reviews

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