"Really neat old hotel with a lot of history. The spa area was really nice and rooms were clean. There wasn’t much interaction with staff. There were people staying there just didn’t seem like the service was the priority. On our second morning it was really odd they couldn’t seat us for breakfast at 7:45 and we had to wait. This made us late for our driver to leave for the day. Overall it was just ok."
"We loved this hotel. Right next to the station initially its new and staff were professional and friendly. Breakfast was wonderful. We got the side of Mt. Fuji. Due to the weather, we couldn’t see Mt. Fuji but if we could it would be excellent. We would use this hotel again."
"This was an amazing stay. The room was immaculate and clean. All amenities were in perfect working order. The food was top tier. The bus stop was right next to the building. I highly recommend checking it out if you plan on visiting Hakone."
"The private outdoor onsen was great . But the rooms were kind of old and some of the closets were stuffed with irrelevant things that look dirty. Some of the staff were not attentive or not capable."
"The best hotel I have stayed in my life. I wished I had booked it longer. The perfect place to relax. The attraction nearby were not interesting, but this hotel made up for it."
"A lovely resort. Staff kind & helpful, food was fabulous. Opt for the deluxe room, it’s more ample/comfortable and has a private hot tub on the terrace."
"Huge hotel room with great view. Lots of amenities including game room, onsen etc. Thoughtful design for guests with pets. The only drawback is that there aee no utensils / cookware in the kitchen."
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