Reception

Reviews of Best Western University Inn

2.5 out of 5
Best Western University Inn
1020 Ellis Hollow Rd, Ithaca, NY

Reviews

8.0

Very good

Rating 10 - Excellent. 392 out of 1009 reviews" "
Rating 8 - Good. 340 out of 1009 reviews" "
Rating 6 - Okay. 128 out of 1009 reviews" "
Rating 4 - Poor. 88 out of 1009 reviews" "
Rating 2 - Terrible. 61 out of 1009 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Katherine A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not real comfortable with multiple doors accessing individual buildings open all night. Had a couple of those giant black ants in the bathroom but considering hotel is one level not unexpected- they're just so big! Staff encountered were all courteous and pleasant. Thank you!
Stayed 3 nights in May 2024

8/10 Good

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 3 nights in May 2024
Response from The Best Western University Staff & Management on 26 May 2024
Thank you for taking a moment to review your recent stay with us at the Best Western University Inn - Ithaca, NY. We are delighted to hear that you found our staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. Many of our guests are delighted with our complimentary breakfast buffet, which includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage or Canadian Bacon), assorted muffins and breads, assorted cereals and oatmeal, fresh fruits, and yogurt. Plus, we serve coffee, tea, three types of juices, whole, 2% and almond milk. We hope you will stay with us again.

8/10 Good

Frances

Travelled with partner
Liked: Cleanliness, staff & service, amenities
N/A
Stayed 1 night in May 2024
Response from The Best Western University Staff & Management on 22 May 2024
Thank you for taking the time to tell us about your recent stay at the Best Western University Inn - Ithaca, NY. We are thrilled to hear that you enjoyed your stay and found our hotel to be very clean and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. We hope you will stay with us again, soon.

8/10 Good

Irene

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from The Best Western University Staff & Management on 20 May 2024
Thank you for taking a moment to tell us about your recent stay with us at the Best Western University Inn - Ithaca, NY. We are thrilled to hear that you enjoyed your stay and found our hotel to be very clean, comfortable and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. Our guests are overjoyed with our complimentary breakfast buffet, which includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage or Canadian bacon), assorted muffins and breads, assorted cereals and oatmeal, fresh fruits, and yogurt. Plus, we serve coffee, tea, three types of juices, whole, 2% and almond milk. We hope you will stay with us again.

10/10 Excellent

Jinky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly customer service and staff.
Stayed 1 night in Apr 2024
Response from The Best Western University Staff & Management on 19 May 2024
Thank you for taking the time to tell us about your recent stay at the Best Western University Inn - Ithaca, NY. We are thrilled to hear that you enjoyed your stay and found our hotel to be very clean and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. We hope you will stay with us again, soon.

10/10 Excellent

janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 3 nights in Apr 2024
Response from The Best Western University Staff & Management on 19 May 2024
Thank you for taking a moment to tell us about your recent stay with us at the Best Western University Inn - Ithaca, NY. We are thrilled to hear that you enjoyed your stay and found our hotel to be very clean, comfortable and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. Our guests are overjoyed with our complimentary breakfast buffet, which includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage or Canadian bacon), assorted muffins and breads, assorted cereals and oatmeal, fresh fruits, and yogurt. Plus, we serve coffee, tea, three types of juices, whole, 2% and almond milk. We hope you will stay with us again.

10/10 Excellent

Youngil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from The Best Western University Staff & Management on 18 May 2024
Thank you for taking the time to tell us about your recent stay at the Best Western University Inn - Ithaca, NY. We are delighted to hear that you enjoyed your stay and found our hotel to be comfortable, very clean and well located to meet all your needs. Most of our guests love our location right next to Cornell University, it makes us very convenient for those guests visiting Cornell. Still, what is often overlooked is that we are right on a TCAT bus route, which allows guests without cars the ability to get to anywhere in Ithaca. Furthermore, our location is just minutes from the Ithaca Commons (downtown), several state parks that have beautiful waterfalls to explore, and the start NYS Finger Lake Wine Trail. Our guests are overjoyed with our complimentary breakfast buffet, which includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage, or Canadian bacon), assorted muffins and breads, assorted cereals and oatmeal, fresh fruits, and yogurt. Plus, we serve coffee, tea, three types of juices, whole, 2% and almond milk. We hope you will stay with us again, soon.

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient
Stayed 1 night in May 2024
Response from The Best Western University Staff & Management on 17 May 2024
Thank you for taking the time to tell us about your recent stay at the Best Western University Inn, Ithaca, NY. We are happy to hear that you enjoyed your stay and found our hotel to be clean and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. Many of our guests agree that our location right next to Cornell University makes us very convenient for those guests visiting Cornell. We hope you will stay with us again.

4/10 Poor

Ariel

Disliked: Property conditions & facilities
Stayed 2 nights in May 2024
Response from The Best Western University Staff & Management on 14 May 2024
Thank you for taking the time to rate your recent stay. On behalf of our entire team, I would like to apologize for not meeting and exceeding your expectations. However, this review would hold more value if it had come with comments that tell us why you feel that our hotel was only worth out of a possible 5. We could then use those comments to implement improvements to ensure we provide a better experience in the future for all our guests and understand why you felt you did not care about your stay with us. I hope that you will consider staying with us again so that we can have another chance to provide you with superior experience.

6/10 Okay

teresa

Travelled with family
Disliked: Property conditions & facilities
Property needs repair of door entry locks. Also weekend breakfast area was not maintained, very messy.
Stayed 2 nights in May 2024
Response from The Best Western University Staff & Management on 13 May 2024
Thank you for taking the time to tell us about your recent stay. On behalf of our entire team, I would like to apologize for not meeting and exceeding your expectations. The service you experienced is not typical of the service we provide here. Our guests’ satisfaction is important to us, and we will be using your comments to implement improvements to ensure we provide a better experience in the future for all our guests. I hope that you will consider staying with us again.

8/10 Good

numidia

Liked: Cleanliness, staff & service
Good hotel clean good price
Stayed 1 night in May 2024
Response from The Best Western University Staff & Management on 11 May 2024
Thank you for taking the time to tell us about your recent stay at the Best Western University Inn - Ithaca, NY. We are thrilled to hear that you enjoyed your stay and found our hotel to be very clean and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. We hope you will stay with us again, soon.

6/10 Okay

Peter

Liked: Cleanliness
Stayed 2 nights in May 2024
Response from The Best Western University Staff & Management on 9 May 2024
Thank you for taking a moment to rate your recent stay with us at the Best Western University Inn - Ithaca, NY. We are thrilled to hear that you enjoyed your stay and found our hotel to be very clean, comfortable and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. Our guests are overjoyed with our complimentary breakfast buffet, which includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage or Canadian bacon), assorted muffins and breads, assorted cereals and oatmeal, fresh fruits, and yogurt. Plus, we serve coffee, tea, three types of juices, whole, 2% and almond milk. We hope you will stay with us again.

10/10 Excellent

robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in May 2024

10/10 Excellent

Diana

Stayed 1 night in May 2024
Response from The Best Western University Staff & Management on 24 May 2024
Thank you for taking a moment to tell us about your recent stay with us at the Best Western University Inn - Ithaca, NY. We are thrilled to hear that you enjoyed your stay and found our hotel to be very clean, comfortable and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. Our guests are overjoyed with our complimentary breakfast buffet, which includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage or Canadian bacon), assorted muffins and breads, assorted cereals and oatmeal, fresh fruits, and yogurt. Plus, we serve coffee, tea, three types of juices, whole, 2% and almond milk. We hope you will stay with us again.

8/10 Good

Dustan

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The foray was not swept while we were there at any time.
Stayed 7 nights in Apr 2024
Response from The Best Western University Staff & Management on 3 May 2024
Thank you for taking the time to tell us about your recent stay at the Best Western University Inn - Ithaca, NY. We are thrilled to hear that you enjoyed your stay and found our staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. We hope you will stay with us again, soon.

10/10 Excellent

Qinyan

Stayed 2 nights in Apr 2024
Response from The Best Western University Staff & Management on 21 May 2024
Thank you for taking the time to tell us about your recent stay at the Best Western University Inn - Ithaca, NY. We are thrilled to hear that you enjoyed your stay and found our hotel to be very clean and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. We hope you will stay with us again, soon.

8/10 Good

J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from The Best Western University Staff & Management on 30 Apr 2024
Thank you for taking the time to tell us about your recent stay at the Best Western University Inn - Ithaca, NY. We are thrilled to hear that you enjoyed your stay and found our hotel to be very clean and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. We hope you will stay with us again, soon.

10/10 Excellent

Sara

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from The Best Western University Staff & Management on 30 Apr 2024
Thank you for taking the time to tell us about your recent stay at the Best Western University Inn - Ithaca, NY. We are delighted to hear that you enjoyed your stay and found our hotel to be comfortable, very clean and well located to meet all your needs. Most of our guests love our location right next to Cornell University, it makes us very convenient for those guests visiting Cornell. Still, what is often overlooked is that we are right on a TCAT bus route, which allows guests without cars the ability to get to anywhere in Ithaca. Furthermore, our location is just minutes from the Ithaca Commons (downtown), several state parks that have beautiful waterfalls to explore, and the start NYS Finger Lake Wine Trail. Our guests are overjoyed with our complimentary breakfast buffet, which includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage, or Canadian bacon), assorted muffins and breads, assorted cereals and oatmeal, fresh fruits, and yogurt. Plus, we serve coffee, tea, three types of juices, whole, 2% and almond milk. We hope you will stay with us again, soon.

8/10 Good

Pamela

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Welcoming was very pleasant, the continental breakfast was nice, room was stocked and everything seemed to work good. 2 unsatisfied situations other wise. 1. Hair was left in the tub, and the tub/shower wall was not cleaned from top to bottom. It had old soap running down the wall. 2. Spider/dust web hanging down and over the refrigerator/coffee area in a couple different spots.
Stayed 2 nights in Apr 2024
Response from The Best Western University Staff & Management on 29 Apr 2024
: Thank you for taking the time to tell us about your recent stay. On behalf of our entire team, I would like to apologize for not meeting and exceeding your expectations. The service you experienced is not typical of the service we provide here. Our guests’ satisfaction is important to us, and we will be using your comments to implement improvements to ensure we provide a better experience in the future for all our guests. I hope that you will consider staying with us again.

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from The Best Western University Staff & Management on 29 Apr 2024
Thank you for taking the time to tell us about your recent stay at the Best Western University Inn - Ithaca, NY. We are delighted to hear that you enjoyed your stay and found our hotel to be comfortable, very clean and well located to meet all your needs. Most of our guests love our location right next to Cornell University, it makes us very convenient for those guests visiting Cornell. Still, what is often overlooked is that we are right on a TCAT bus route, which allows guests without cars the ability to get to anywhere in Ithaca. Furthermore, our location is just minutes from the Ithaca Commons (downtown), several state parks that have beautiful waterfalls to explore, and the start NYS Finger Lake Wine Trail. Our guests are overjoyed with our complimentary breakfast buffet, which includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage, or Canadian bacon), assorted muffins and breads, assorted cereals and oatmeal, fresh fruits, and yogurt. Plus, we serve coffee, tea, three types of juices, whole, 2% and almond milk. We hope you will stay with us again, soon.

10/10 Excellent

Karen M

Liked: Cleanliness, property conditions & facilities
Good location to university and late check out made a big difference since we had a long drive the day before . Nice staff.
Stayed 1 night in Apr 2024
Response from The Best Western University Staff & Management on 25 Apr 2024
: Thank you for taking the time to tell us about your recent stay at the Best Western University Inn, Ithaca, NY. We are happy to hear that you enjoyed your stay and found our hotel to be clean and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. Many of our guests agree that our location right next to Cornell University makes us very convenient for those guests visiting Cornell. We hope you will stay with us again.

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, convenient, affordable
Stayed 2 nights in Apr 2024
Response from The Best Western University Staff & Management on 25 Apr 2024
Thank you for taking the time to tell us about your recent stay at the Best Western University Inn - Ithaca, NY. We are delighted to hear that you enjoyed your stay and found our hotel to be comfortable, very clean and well located to meet all your needs. Most of our guests love our location right next to Cornell University, it makes us very convenient for those guests visiting Cornell. Still, what is often overlooked is that we are right on a TCAT bus route, which allows guests without cars the ability to get to anywhere in Ithaca. Furthermore, our location is just minutes from the Ithaca Commons (downtown), several state parks that have beautiful waterfalls to explore, and the start NYS Finger Lake Wine Trail. Our guests are overjoyed with our complimentary breakfast buffet, which includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage, or Canadian bacon), assorted muffins and breads, assorted cereals and oatmeal, fresh fruits, and yogurt. Plus, we serve coffee, tea, three types of juices, whole, 2% and almond milk. We hope you will stay with us again, soon.

6/10 Okay

Donald

Business traveller
Average.
Stayed 3 nights in Apr 2024
Response from The Best Western University Staff & Management on 24 Apr 2024
Thank you for taking the time to tell us about your recent stay at the Best Western University Inn - Ithaca, NY. We are sad to hear that you only found your stay to be average. We hope that you will consider staying with us again so that we can have another chance to provide you with superior experience you expected of your stay and that most of our guests state they have had.

10/10 Excellent

Md

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Best Western University Staff & Management on 24 Apr 2024
Thank you for taking the time to tell us about your recent stay at the Best Western University Inn, Ithaca, NY. We are happy to hear that you enjoyed your stay and found our hotel to be clean and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. Many of our guests agree that our location right next to Cornell University makes us very convenient for those guests visiting Cornell. We hope you will stay with us again.

4/10 Poor

Annabelle

Travelled with family
Disliked: Cleanliness
Our room smelled bad and we discovered some socks and candy wrappers on the floor from previous guests. At breakfast we had to clean up the table before we were able to sit down to eat.
Stayed 2 nights in Apr 2024
Response from The Best Western University Staff & Management on 23 Apr 2024
Thank you for taking the time to tell us about your recent stay. On behalf of our entire team, I would like to apologize for not meeting and exceeding your expectations. The service you experienced is not typical of the service we provide here. Our guests’ satisfaction is important to us, and we will be using your comments to implement improvements to ensure we provide a better experience in the future for all our guests. I hope that you will consider staying with us again.

2/10 Terrible

Victoria

Disliked: Cleanliness, property conditions & facilities
Lost power
Stayed 1 night in Apr 2024
Response from The Best Western University Staff & Management on 22 Apr 2024
Thank you for taking the time to tell us about your recent stay. On behalf of our entire team, I would like to apologize for not meeting and exceeding your expectations. It is unfortunate that the electrical breaker popped and and shut the power off to your room temporarily on the morning you were checking out. However, it is good to know that the safety device (the breaker) worked and prevent you and the hotel from any harm. The power issue you experienced is not typical for our hotel. We hope that you will consider staying with us again.

10/10 Excellent

Phillip

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in staff were very friendly.
Stayed 1 night in Apr 2024
Response from The Best Western University Staff & Management on 19 Apr 2024
Thank you for taking the time to tell us about your recent stay at the Best Western University Inn - Ithaca, NY. We are thrilled to hear that you enjoyed your stay and found our hotel to be very clean and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. We hope you will stay with us again, soon.

8/10 Good

Jagdish

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from The Best Western University Staff & Management on 17 Apr 2024
Thank you for taking a moment to tell us about your recent stay with us at the Best Western University Inn - Ithaca, NY. We are thrilled to hear that you enjoyed your stay and found our hotel to be very clean, comfortable and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. Our guests are overjoyed with our complimentary breakfast buffet, which includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage or Canadian bacon), assorted muffins and breads, assorted cereals and oatmeal, fresh fruits, and yogurt. Plus, we serve coffee, tea, three types of juices, whole, 2% and almond milk. We hope you will stay with us again.

8/10 Good

Tania

Stayed 3 nights in Apr 2024
Response from The Best Western University Staff & Management on 6 May 2024
: Thank you for taking the time to tell us about your recent stay at the Best Western University Inn - Ithaca, NY. We are thrilled to hear that you enjoyed your stay and found our hotel to be very clean and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. We hope you will stay with us again, soon.

10/10 Excellent

Shekhar, Westwood

Stayed 1 night in Apr 2024

8/10 Good

Maria

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Not as close to the university as I had hoped. And not walkable.
Stayed 2 nights in Apr 2024
Response from The Best Western University Staff & Management on 14 Apr 2024
Thank you for taking a quick moment to tell us about your recent stay at the Best Western University Inn - Ithaca, NY. We are disappointed to hear that you found our location not to be as close to campus as you hoped. We are one of two hotels that are on Cornell Campus grounds. The other hotel is the Cornell run hotel, the Staler. Many of our guests are delighted that our is location right on Cornell University grounds which makes us very convenient for those guests visiting Cornell. Plus, we are right on a TCAT bus route, which allows guests without cars the ability to get to anywhere in Ithaca. Furthermore, our location is just minutes from the Ithaca Commons (downtown), several state parks that have beautiful waterfalls to explore, and the start NYS Finger Lake Wine Trail. We hope you will stay with us again, soon.

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service
The room was very clean and the space was w
Stayed 3 nights in Apr 2024
Response from The Best Western University Staff & Management on 13 Apr 2024
Thank you for taking the time to tell us about your recent stay at the Best Western University Inn - Ithaca, NY. We are thrilled to hear that you enjoyed your stay and found our hotel to be very clean and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. We hope you will stay with us again, soon.

10/10 Excellent

Rafid Sadman

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Best Western University Staff & Management on 12 Apr 2024
Thank you for taking a moment to tell us about your recent stay with us at the Best Western University Inn - Ithaca, NY. We are thrilled to hear that you enjoyed your stay and found our hotel to be very clean, comfortable and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. Our guests are overjoyed with our complimentary breakfast buffet, which includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage or Canadian bacon), assorted muffins and breads, assorted cereals and oatmeal, fresh fruits, and yogurt. Plus, we serve coffee, tea, three types of juices, whole, 2% and almond milk. We hope you will stay with us again.

4/10 Poor

John

Disliked: Cleanliness
I found the location relatively poorly set with weak signage. The overall attitude of staff was somewhat bored and each time I went to front desk they were on a break - though they would come in immediately. They were not dressed professionally, and were not too interested in conversing with me. The property was overall dirty, inside and out. The room smelled vaguely of urine and I didn't want to find out if there were sheet stains. The toilet in the large bathroom was set directly against the wall to its right and made using it very awkward. The sound from other rooms was clearly audible from the hallways, including music, TVs and showers. The access to the building was quirky - long drives and odd walkways. The breakfast was slapped together, the 'heated' food was cold and barely cooked. Overall, it was a very disappointing stay since Best Western usually does much better. The cleaning staff, however was warm and friendly and were clearly doing the best they could under the circumstances.
Stayed 1 night in Apr 2024
Response from The Best Western University Staff & Management on 10 Apr 2024
Thank you for taking the time to tell us about your recent stay. On behalf of our entire team, I would like to apologize for not meeting and exceeding your expectations. The service you experienced is not typical of the service we provide here. Our guests’ satisfaction is important to us, and we will be using your comments to implement improvements to ensure we provide a better experience in the future for all our guests. I hope that you will consider staying with us again.

10/10 Excellent

Irwan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was good size and clean. The hotel was close to Collegetown Bagels, a Chinese restaurant, and a supermarket. Breakfast was good.
Stayed 2 nights in Mar 2024
Response from The Best Western University Staff & Management on 7 Apr 2024
Thank you for taking the time to tell us about your recent stay at the Best Western University Inn - Ithaca, NY. We are delighted to hear that you enjoyed your stay and found our hotel to be comfortable, very clean and well located to meet all your needs. Most of our guests love our location right next to Cornell University, it makes us very convenient for those guests visiting Cornell. Still, what is often overlooked is that we are right on a TCAT bus route, which allows guests without cars the ability to get to anywhere in Ithaca. Furthermore, our location is just minutes from the Ithaca Commons (downtown), several state parks that have beautiful waterfalls to explore, and the start NYS Finger Lake Wine Trail. Our guests are overjoyed with our complimentary breakfast buffet, which includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage, or Canadian bacon), assorted muffins and breads, assorted cereals and oatmeal, fresh fruits, and yogurt. Plus, we serve coffee, tea, three types of juices, whole, 2% and almond milk. We hope you will stay with us again, soon.

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Was pleasantly surprised by the spaciousness of the room.
Stayed 4 nights in Mar 2024
Response from The Best Western University Staff & Management on 2 Apr 2024
Thank you for taking the time to tell us about your recent stay at the Best Western University Inn - Ithaca, NY. We are thrilled to hear that you enjoyed your stay and found our hotel to be very spacious, clean and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. We hope you will stay with us again, soon.

10/10 Excellent

Zhan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from The Best Western University Staff & Management on 1 Apr 2024
Thank you for taking the time to tell us about your recent stay at the Best Western University Inn - Ithaca, NY. We are thrilled to hear that you enjoyed your stay and found our hotel to be very clean and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. We hope you will stay with us again, soon.

8/10 Good

HONG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I stayed overnight in Best Western. The lady at the reception was very nice. Room was in good size and quiet. The only downside was the breakfast as selections were minimal.
Stayed 1 night in Mar 2024
Response from The Best Western University Staff & Management on 31 Mar 2024
Thank you for taking the time to tell us about your recent stay at the Best Western University Inn - Ithaca, NY. We are delighted to hear that you found our hotel to be comfortable and the staff to be great. Our staff takes great pride in providing superior service to every guest every time. We were disappointed hear that you did not care for our complimentary breakfast buffet, which includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage, or Canadian bacon), assorted muffins, bagels and breads, assorted cereals and oatmeal, fresh fruits, and assorted yogurts with toppings to add to yogurt. Plus, we serve coffee (both hot and iced), assorted herbal teas, three types of juices, hot chocolate, whole milk, 2% milk and almond milk. We hope you will stay with us again.

6/10 Okay

Nicole

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The hotel was a former comfort inn; however the new owners removed some good features of chain hotels. There was a coffee pot vs a Keurig in the room. The cabinet holding the refrigerator was worn and needed to be replaced. Breakfast doea not include any hot food items such as eggs, waffles, bacon or sausage. The breakfast included bagels with an older model toaster that had a rotating conveyor belt. If you were not standing in front of the machine the bagel would fall in the floor. The area was not cleaned or monitored. 2 out of 3 juices were out of order. The hotel is on a busy highway with a lot of road noise. The noise did reduce somewhat between 11pm and 700 am. The coffee was not in a new container and the lids did not fit the cups. The person checking is in was not professional. The pool was closed. There was no artwork on any walls. The room was clean. We saw 2 ants. The blind was torn. We didn’t feel safe.
Stayed 1 night in Mar 2024
Response from The Best Western University Staff & Management on 31 Mar 2024
Thank you for taking the time to write a review. However, the review you wrote is about another hotel. We know this for several reasons. First, our hotel is a Best Western and has ALWAYS been a Best Western. Secondly, our hotel has the Keurig type coffee makers in our guestrooms. Furthermore, our complimentary breakfast buffet, which includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage or Canadian Bacon), assorted muffins and breads, assorted cereals and oatmeal, fresh fruits, and yogurt. Plus, we serve coffee, tea, three types of juices, whole, 2% and almond milk. The juice machine is working order and available to our guests 24 hours a day and our toaster in the breakfast area is not a conveyer belt style toaster. The next time you are traveling to the Ithaca, NY area we suggest that you book your reservation at Best Western University in and enjoy the superior service that you expect when staying at a hotel. We hope to see you soon.

10/10 Excellent

Mahesh

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place! Unbelievable price! Top service and facility. Must stay!
Stayed 1 night in Mar 2024
Response from The Best Western University Staff & Management on 31 Mar 2024
: Thank you for taking a moment to tell us about your recent stay with us at the Best Western University Inn - Ithaca, NY. We are happy to hear that you found our staff very friendly. Our staff takes great pride in providing superior service to every guest every time. Our guests are overjoyed with our complimentary breakfast buffet, which includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage or Canadian bacon), assorted muffins and breads, assorted cereals and oatmeal, fresh fruits, and yogurt. Plus, we serve coffee, tea, three types of juices, whole, 2% and almond milk. We hope you will stay with us again.

10/10 Excellent

SUNG

Liked: Cleanliness, staff & service, property conditions & facilities
One of best hotel in Ithaca
Stayed 1 night in Mar 2024
Response from The Best Western University Staff & Management on 29 Mar 2024
Thank you for taking the time to tell us about your recent stay at the Best Western University Inn - Ithaca, NY. We are delighted to hear that you enjoyed your stay and found our hotel to be comfortable, very clean and well located to meet all your needs. Most of our guests love our location right next to Cornell University, it makes us very convenient for those guests visiting Cornell. Still, what is often overlooked is that we are right on a TCAT bus route, which allows guests without cars the ability to get to anywhere in Ithaca. Furthermore, our location is just minutes from the Ithaca Commons (downtown), several state parks that have beautiful waterfalls to explore, and the start NYS Finger Lake Wine Trail. Our guests are overjoyed with our complimentary breakfast buffet, which includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage, or Canadian bacon), assorted muffins and breads, assorted cereals and oatmeal, fresh fruits, and yogurt. Plus, we serve coffee, tea, three types of juices, whole, 2% and almond milk. We hope you will stay with us again, soon.

10/10 Excellent

Erik

Business traveller
Great value, clean, large rooms, and friendly staff.
Stayed 2 nights in Mar 2024
Response from The Best Western University Staff & Management on 29 Mar 2024
: Thank you for taking a moment to tell us about your recent stay with us at the Best Western University Inn - Ithaca, NY. We are happy to hear that you found our staff very friendly. Our staff takes great pride in providing superior service to every guest every time. Our guests are overjoyed with our complimentary breakfast buffet, which includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage or Canadian bacon), assorted muffins and breads, assorted cereals and oatmeal, fresh fruits, and yogurt. Plus, we serve coffee, tea, three types of juices, whole, 2% and almond milk. We hope you will stay with us again.

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice for a quick stay. Would stay again.
Stayed 2 nights in Mar 2024
Response from The Best Western University Staff & Management on 29 Mar 2024
: Thank you for taking the time to tell us about your recent stay at the Best Western University Inn - Ithaca, NY. We are thrilled to hear that you enjoyed your stay and found our hotel to be very clean and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. We hope you will stay with us again, soon.

6/10 Okay

Krishna

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There are no convenient facilities, especially dining facilities, near the hotel. The room was not very clean and the electrical switches and room lock were half-broken.
Stayed 3 nights in Mar 2024
Response from The Best Western University Staff & Management on 27 Mar 2024
Thank you for taking the time to tell us about your recent stay. On behalf of our entire team, I would like to apologize for not meeting and exceeding your expectations. The service you experienced is not typical of the service we provide here. Our guests’ satisfaction is important to us, and we will be using your comments to implement improvements to ensure we provide a better experience in the future for all our guests. I hope that you will consider staying with us again.

6/10 Okay

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The Staff at the registration desk were Awesome. It was unsafe for me, a single woman staying alone, to have to go outside to move from area to area of the building. I could not believe that I had to walk outside in order to go back to the registration desk. This is not what I expected and I was scared. Also, The room appeared clean except for the black filthy carpet. It’s in desperate need of replacement.
Stayed 2 nights in Mar 2024
Response from The Best Western University Staff & Management on 27 Mar 2024
Thank you for taking the time to tell us about your recent stay at the Best Western University Inn - Ithaca, NY. We are thrilled to hear that you found our staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. We hope you will stay with us again, soon.

2/10 Terrible

cheryl

Stayed 1 night in Mar 2024
Response from The Best Western University Staff & Management on 14 Apr 2024
Thank you for taking the time to rate your recent stay. On behalf of our entire team, I would like to apologize for not meeting and exceeding your expectations. However, this review would hold more value if it had come with comments that tell us why you feel that our hotel was only worth 1 out of a possible 5. We could then use those comments to implement improvements to ensure we provide a better experience in the future for all our guests and understand why you felt you did not care about your stay with us. I hope that you will consider staying with us again so that we can have another chance to provide you with superior experience.

6/10 Okay

Lessa

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from The Best Western University Staff & Management on 26 Mar 2024
Thank you for taking a moment to tell us about your recent stay with us at the Best Western University Inn - Ithaca, NY. We are happy to hear that you found our staff very friendly. Our staff takes great pride in providing superior service to every guest every time. Our guests are overjoyed with our complimentary breakfast buffet, which includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage or Canadian bacon), assorted muffins and breads, assorted cereals and oatmeal, fresh fruits, and yogurt. Plus, we serve coffee, tea, three types of juices, whole, 2% and almond milk. We hope you will stay with us again.

10/10 Excellent

Jules

Travelled with pets
Liked: Amenities
Having all ground floor, rooms for pet friendliness, excellent.
Stayed 1 night in Mar 2024
Response from The Best Western University Staff & Management on 16 Mar 2024
Thank you for taking the time to write a review about your recent stay at the Best Western Grand University Inn, Ithaca, NY. It sounds like you had a very good stay. Our friendly staff takes great pride in providing superior service to every guest every time, even our four-legged guests. We hope you will stay with us again, soon.

8/10 Good

Lukas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The Best Western University Staff & Management on 13 Mar 2024
Thank you for taking the time to tell us about your recent stay at the Best Western University Inn - Ithaca, NY. We are delighted to hear that you enjoyed your stay and found our hotel to be comfortable, very clean and well located to meet all your needs. Most of our guests love our location right next to Cornell University, it makes us very convenient for those guests visiting Cornell. Still, what is often overlooked is that we are right on a TCAT bus route, which allows guests without cars the ability to get to anywhere in Ithaca. Furthermore, our location is just minutes from the Ithaca Commons (downtown), several state parks that have beautiful waterfalls to explore, and the start NYS Finger Lake Wine Trail. Our guests are overjoyed with our complimentary breakfast buffet, which includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage, or Canadian bacon), assorted muffins and breads, assorted cereals and oatmeal, fresh fruits, and yogurt. Plus, we serve coffee, tea, three types of juices, whole, 2% and almond milk. We hope you will stay with us again, soon.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from The Best Western University Staff & Management on 13 Mar 2024
Thank you for taking a quick moment to tell us about your recent stay at the Best Western University Inn - Ithaca, NY. We are delighted to hear that you found our location to be great and the staff to be excellent! Many of our guests agree that our location right next to Cornell University makes us very convenient for those guests visiting Cornell. Plus, we are right on a TCAT bus route, which allows guests without cars the ability to get to anywhere in Ithaca. Furthermore, our location is just minutes from the Ithaca Commons (downtown), several state parks that have beautiful waterfalls to explore, and the start NYS Finger Lake Wine Trail. We hope you will stay with us again, soon.