2 outdoor pools, open 9:00 AM to 5:00 PM, pool umbrellas, pool loungers
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Reviews of Hilton Hurghada Plaza

5 out of 5
Hilton Hurghada Plaza
Gabal El Hareem Main Street, Hurghada, Red Sea Governorate

Reviews

8.6

Excellent

Rating 10 - Excellent. 163 out of 261 reviews" "
Rating 8 - Good. 52 out of 261 reviews" "
Rating 6 - Okay. 16 out of 261 reviews" "
Rating 4 - Poor. 12 out of 261 reviews" "
Rating 2 - Terrible. 18 out of 261 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Nehro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Quality Manager on 9 Mar 2024
Dear Nehro,It is delightful to read your kind review of your most recent stay with us, and so glad to hear you enjoyed your time. Rest assured, I will certainly pass your kind comments on to the team, who will certainly be delighted.Wishing to welcome you back very soon.Kind regards,Nicola WindleyManager Quality and Improvement

6/10 Okay

Susan, Send

Liked: Cleanliness, staff & service, amenities
The staff in the dining room were great, very attentive and professional, nothing was too much trouble for them. Housekeeping was also great, my room was always beautifully cleaned and the water and coffe/tea stocked up. The food choices in the dining room were boring and repetitive. The bread was always dry and the hot dishes were luke warm. One of the pools was closed for renovation but my room was far enough away so wasn’t disturbed however there was construction work on a building opposite my balcony (don’t know if it’s part of the hotel) which was loud all day, that was quite irritating. The staff at the beach were always happy to set up my beach lounger and made sure I had everything I needed for the day. Don’t know how old the hotel is but it looks and feels tired. The staff really made my stay a good one.
Stayed 8 nights in Jan 2024
Response from Quality Manager on 28 Jan 2024
Dear Susan, First and foremost, I would like to extend my appreciation to you for taking the time to leave your detailed feedback from your most recent visit to us. Feedback such as your own is how continually strive to improve, so I do thank you for this.It is a pleasure to read the kind comments you mentioned regarding the hotel in general. Nevertheless, it is deeply disappointing to read the shortfalls in service you faced, and the dissatisfaction you felt with the food. We will certainly be addressing your comments regarding this. I do sincerely apologies for any shortfalls you faced, and would like to assure you that your comments will be passed on to the relevant management teams.I do hope we receive the chance to welcome you back in the future, and would welcome the opportunity to make it right for you.Kind regards,Nicola WindleyManager Quality and Improvement

10/10 Excellent

Kiryowa

Travelled with family
Stayed 3 nights in Dec 2023
Response from Quality Manager on 12 Jan 2024
Dear Kiryowa,It is delightful to read your kind review of your most recent stay with us, and so glad to hear you enjoyed your time. Rest assured, I will certainly pass your kind comments on to the team, who will certainly be delighted.Wishing to welcome you back very soon.Kind regards,Nicola WindleyManager Quality and Improvement

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property is good, clean. Staff is friendly and welcoming. Check in was one of the worst I have ever experienced anywhere. It took almost an hour for no particular reason. It wasn't even that busy. They just don't seem to know how to work efficiently. Check out was slightly better. Similarly, food service in the main bar off the lobby is brutally slow. Ate lunch there twice and took 1 hour for 2 salads and a burger. We also ate at Lophelia and the Turkish restaurant. Service was better but chaotic. 5 people can barely handle 10 tables. Someone from Hilton needs to fly in to show them how to run things efficiently.
Stayed 3 nights in Dec 2023
Response from Quality Manager on 12 Jan 2024
Dear Lisa,It is delightful to read your kind review of your most recent stay with us, and so glad to hear you enjoyed your time. Rest assured, I will certainly pass your kind comments on to the team, who will certainly be delighted.Wishing to welcome you back very soon.Kind regards,Nicola WindleyManager Quality and Improvement

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic short break
We had a lovely few days at the Hilton, it is a fantastic resort. Special thanks to the housekeeping team, especially Badr
Stayed 3 nights in Dec 2023
Response from Quality Manager on 31 Dec 2023
Dear Diane,It is delightful to read your kind review of your most recent stay with us, and so glad to hear you enjoyed your time. Rest assured, I will certainly pass your kind comments on to the team, who will certainly be delighted.Wishing to welcome you back very soon.Kind regards,Nicola WindleyManager Quality and Improvement

10/10 Excellent

Jean

Stayed 1 night in Dec 2023
Response from Quality Manager on 31 Dec 2023
Dear Jean,It is delightful to read your kind review of your most recent stay with us, and so glad to hear you enjoyed your time. Rest assured, I will certainly pass your kind comments on to the team, who will certainly be delighted.Wishing to welcome you back very soon.Kind regards,Nicola WindleyManager Quality and Improvement

10/10 Excellent

Rehab

Stayed 3 nights in Dec 2023
Response from Quality Manager on 29 Dec 2023
Dear Rehab,It is a pleasure to see that in general you were satisfied with the services you received during your stay with us. We are always keen to satisfy our guests’ needs and exceed their expectations whenever possible, so it is pleasing to read your positive feedback.Once again, I would like to thank you for the time spent to write to us and we are looking forward to welcoming you back again to Hilton Hurghada Plaza.Kind regards,Nicola WindleyManager Quality and Improvement

10/10 Excellent

Beatriz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Stayed 2 nights in Oct 2023
Response from Quality Manager on 28 Dec 2023
Dear Beatriz,It is delightful to read your kind review of your most recent stay with us, and so glad to hear you enjoyed your time. Rest assured, I will certainly pass your kind comments on to the team, who will certainly be delighted.Wishing to welcome you back very soon.Kind regards,Nicola WindleyManager Quality and Improvement

10/10 Excellent

Giselle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Quality Manager on 10 Dec 2023
Dear Gisele,It is a pleasure to see that in general you were satisfied with the services you received during your stay with us. We are always keen to satisfy our guests’ needs and exceed their expectations whenever possible, so it is pleasing to read your positive feedback.Once again, I would like to thank you for the time spent to write to us and we are looking forward to welcoming you back again to Hilton Hurghada Plaza.Kind regards,Nicola WindleyManager Quality and Improvement

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent service from all the staff , nice views , nice beach , food was amazing, room was big and nice bathroom,
Stayed 3 nights in Nov 2023
Response from Quality Manager on 10 Dec 2023
Dear Kyle,It is a pleasure to see that in general you were satisfied with the services you received during your stay with us. We are always keen to satisfy our guests’ needs and exceed their expectations whenever possible, so it is pleasing to read your positive feedback.Once again, I would like to thank you for the time spent to write to us and we are looking forward to welcoming you back again to Hilton Hurghada Plaza.Kind regards,Nicola WindleyManager Quality and Improvement

4/10 Poor

Aayush

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Nov 2023
Response from Quality Manager on 7 Nov 2023
Dear Aayush, It is highly disappointing to read the negative experience you faced whilst staying with us here at Hilton Hurghada Plaza, as this is certainly not the level of service we are striving to provide. In addition, we will certainly address your comments regarding the mentioned aspects as a matter or priority. I do hope we have the opportunity to welcome you back to our hotel in the future in an effort to make it right, and please do feel free to use me as a direct point of contact should you need any assistance. Kind regards, Nicola Windley Manager Quality and Improvement

8/10 Good

Erick, Richmond Hill

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely Private beach, try the Turkish Restaurant! Super delicious!. Breakfast buffet is a bit overwhelming not very easy to enjoy it . Food is not place nicely, and too all over the place.
Stayed 2 nights in Oct 2023
Response from Michael Samir on 17 Oct 2023
Dear Erick,It is a pleasure to see that in general you were satisfied with the services you received during your stay with us. We are always keen to satisfy our guests’ needs and exceed their expectations whenever possible, so it is pleasing to read your positive feedback.Once again, I would like to thank you for the time spent to write to us and we are looking forward to welcoming you back again to Hilton Hurghada Plaza.Kind regards,Michael SamirAssistant Front Office Manager

10/10 Excellent

Yussef

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Quality Manager on 18 Sept 2023
Dear Yussef,It is a pleasure to see that in general you were satisfied with the services you received during your stay with us. We are always keen to satisfy our guests’ needs and exceed their expectations whenever possible, so it is pleasing to read your positive feedback.Once again, I would like to thank you for the time spent to write to us and we are looking forward to welcoming you back again to Hilton Hurghada Plaza.Kind regards,Nicola WindleyManager Quality and Improvement

10/10 Excellent

Destiny Moureen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the best honeymoon resort ever. so much to do and very friendly staff.
Response from Quality Manager on 31 Aug 2023
Dear Destiny,It is delightful to read your kind review of your most recent stay with us, and so glad to hear you enjoyed your time. Rest assured, I will certainly pass your kind comments on to the team, who will certainly be delighted.Wishing to welcome you back very soon.Kind regards,Nicola WindleyManager Quality and Improvement

10/10 Excellent

Salah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Michael Samir on 12 Aug 2023
Dear Salah,It is delightful to read your kind review of your most recent stay with us, and so glad to hear you enjoyed your time. Rest assured, I will certainly pass your kind comments on to the team, who will certainly be delighted.Wishing to welcome you back very soon.Kind regards,Michael SamirAssistant Front Office Manager

10/10 Excellent

Sukhchan Singh

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved every single day at the hotel.
Stayed 7 nights in Jul 2023
Response from Michael Samir on 10 Aug 2023
Dear Sukhchan,It is delightful to read your kind review of your most recent stay with us, and so glad to hear you enjoyed your time. Rest assured, I will certainly pass your kind comments on to the team, who will certainly be delighted.Wishing to welcome you back very soon.Kind regards,Michael SamirAssistant Front Office Manager

10/10 Excellent

Ahmed

Stayed 7 nights in Jul 2023
Response from Quality Manager on 28 Aug 2023
Dear Ahmed,It is delightful to read your kind review of your most recent stay with us, and so glad to hear you enjoyed your time. Rest assured, I will certainly pass your kind comments on to the team, who will certainly be delighted.Wishing to welcome you back very soon.Kind regards,Nicola WindleyManager Quality and Improvement

10/10 Excellent

Hossam

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 4 nights in Jul 2023
Response from Michael samir on 10 Aug 2023
Dear Hossam,It is delightful to read your kind review of your most recent stay with us, and so glad to hear you enjoyed your time. Rest assured, I will certainly pass your kind comments on to the team, who will certainly be delighted.Wishing to welcome you back very soon.Kind regards,Michael SamirAssistant Front Office Manager

10/10 Excellent

Deena

Liked: Cleanliness, staff & service, property conditions & facilities
Great service will definitely be back
Response from Quality Manager on 30 Jul 2023
Dear Deena,It is delightful to read your kind review of your most recent stay with us, and so glad to hear you enjoyed your time. Rest assured, I will certainly pass your kind comments on to the team, who will certainly be delighted.Wishing to welcome you back very soon.Kind regards,Nicola WindleyManager Quality and Improvement

10/10 Excellent

john

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
weekdays get away
highly recommended this hotel, location wise, food, amenities, service is a five star rating. I will surely come back staying in this hotel again.
Stayed 2 nights in Jul 2023
Response from Quality Manager on 30 Jul 2023
Dear John,It is delightful to read your kind review of your most recent stay with us, and so glad to hear you enjoyed your time. Rest assured, I will certainly pass your kind comments on to the team, who will certainly be delighted.Wishing to welcome you back very soon.Kind regards,Nicola WindleyManager Quality and Improvement

8/10 Good

friks

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Quality Manager on 10 Jul 2023
Dear Friks,It is a pleasure to see that in general you were satisfied with the services you received during your stay with us. We are always keen to satisfy our guests’ needs and exceed their expectations whenever possible, so it is pleasing to read your positive feedback.Once again, I would like to thank you for the time spent to write to us and we are looking forward to welcoming you back again to Hilton Hurghada Plaza.Kind regards,Nicola WindleyManager Quality and ImprovementHilton Hurghada Plaza

8/10 Good

Cyril

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay in Hurghada
Modern hotels with good services. Front desk staffs efficient. Some improvement possible for waiters. Rooms super comfortable and very clean
Stayed 6 nights in Jun 2023
Response from Michael Samir on 27 Jun 2023
Dear Cyril,It is a pleasure to see that in general you were satisfied with the services you received during your stay with us. We are always keen to satisfy our guests’ needs and exceed their expectations whenever possible, so it is pleasing to read your positive feedback.Once again, I would like to thank you for the time spent to write to us and we are looking forward to welcoming you back again to Hilton Hurghada Plaza.Kind regards,Michael SamirAssistant Front Office ManagerHilton Hurghada Plaza

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had fabulous stay. After taking a great snorkelling trip on the Utopia, recognized this is the nicest property in the area, right beside the mall, for any incidentals. There is kids pool which keeps them away from the main pool where Mohamed Fathy is an unreal bartender. Super spa with Asma, Pakky and Yaya with very good prices. It has super shower in the room. I highly recommend the Hilton Plaza for a fun time!!!
Stayed 3 nights in Jun 2023
Response from Michael Samir on 27 Jun 2023
Dear Richard,It is a pleasure to see that in general you were satisfied with the services you received during your stay with us. We are always keen to satisfy our guests’ needs and exceed their expectations whenever possible, so it is pleasing to read your positive feedback.Once again, I would like to thank you for the time spent to write to us and we are looking forward to welcoming you back again to Hilton Hurghada Plaza.Kind regards,Michael SamirAssistant Front Office ManagerHilton Hurghada Plaza

10/10 Excellent

Chifaa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Food was excellent
Response from Quality Manager on 25 Jun 2023
Dear Chifaa,It is a pleasure to see that in general you were satisfied with the services you received during your stay with us. We are always keen to satisfy our guests’ needs and exceed their expectations whenever possible, so it is pleasing to read your positive feedback.Once again, I would like to thank you for the time spent to write to us and we are looking forward to welcoming you back again to Hilton Hurghada Plaza.Kind regards,Nicola WindleyManager Quality and ImprovementHilton Hurghada Plaza

10/10 Excellent

Richard

Stayed 1 night in Jun 2023
Response from Quality Manager on 10 Jul 2023
Dear Richard,It is a pleasure to see that in general you were satisfied with the services you received during your stay with us. We are always keen to satisfy our guests’ needs and exceed their expectations whenever possible, so it is pleasing to read your positive feedback.Once again, I would like to thank you for the time spent to write to us and we are looking forward to welcoming you back again to Hilton Hurghada Plaza.Kind regards,Nicola WindleyManager Quality and ImprovementHilton Hurghada Plaza

10/10 Excellent

Rumman

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing property. The pools and the beach at the back were amazing. Staff were lovely. Food included was really good. And the room itself was beautiful, comfortable and luxurious. An amazing stay.
Stayed 5 nights in Jun 2023
Response from Quality Manager on 16 Jun 2023
Dear Rumman,It is a pleasure to see that in general you were satisfied with the services you received during your stay with us. We are always keen to satisfy our guests’ needs and exceed their expectations whenever possible, so it is pleasing to read your positive feedback.Once again, I would like to thank you for the time spent to write to us and we are looking forward to welcoming you back again to Hilton Hurghada Plaza.Kind regards,Nicola WindleyManager Quality and ImprovementHilton Hurghada Plaza

10/10 Excellent

Domingo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large private property with something for everyone
My wife and I booked a superior room. Unfortunately when we entered our room, it was not a superior-like room. We were very disappointed. I immediately went downstairs and asked if we could me moved to a room with a better view. I was told to check back the next day as there was no availability. Hotels.com emailed me asking me about how my check in experience was and I was honest. Within 2 hours I received a call from a manager saying she had read my review and wanted to make things right. She gave me a room on the 8th floor with a very nice view. I appreciated that she was able to make things right. The rest of our experience was great. Hilton’s security staff there is excellent and the property is very well kept. There is a good variety of restaurants and a lot of things to do. There’s a little bit of everything for everybody.
Stayed 4 nights in May 2023
Response from Quality Manager on 28 May 2023
Dear Domingo,It is a pleasure to see that in general you were satisfied with the services you received during your stay with us. We are always keen to satisfy our guests’ needs and exceed their expectations whenever possible, so it is pleasing to read your positive feedback.Once again, I would like to thank you for the time spent to write to us and we are looking forward to welcoming you back again to Hilton Hurghada Plaza.Kind regards,Nicola WindleyManager Quality and ImprovementHilton Hurghada Plaza

10/10 Excellent

bilal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel! Beautiful groomed grounds. Unbelievable buffet breakfast with so many options to choose from. Fresh strawberry juice is so tasty - just puréed fresh strawberries. Also fresh orange and guava juice. Boats are right there to take snorkeling trip. Very reasonable prices. Everyone working there is very professional. Right next to a cute small mall with a grocery store and great shopping for Egyptian goods. Bought leather jackets from Fratelli and cute seperate from Ms Venus. Fixed pricing in mall
Stayed 5 nights in May 2023
Response from Quality Manager on 21 May 2023
Dear Bilal,It is a pleasure to see that in general you were satisfied with the services you received during your stay with us. We are always keen to satisfy our guests’ needs and exceed their expectations whenever possible, so it is pleasing to read your positive feedback.Once again, I would like to thank you for the time spent to write to us and we are looking forward to welcoming you back again to Hilton Hurghada Plaza.Kind regards,Nicola WindleyManager Quality and ImprovementHilton Hurghada Plaza

10/10 Excellent

Saeed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Quality Manager on 21 May 2023
Dear Saeed,It is a pleasure to see that in general you were satisfied with the services you received during your stay with us. We are always keen to satisfy our guests’ needs and exceed their expectations whenever possible, so it is pleasing to read your positive feedback.Once again, I would like to thank you for the time spent to write to us and we are looking forward to welcoming you back again to Hilton Hurghada Plaza.Kind regards,Nicola WindleyManager Quality and ImprovementHilton Hurghada Plaza

10/10 Excellent

Amer

Liked: Staff & service, property conditions & facilities
nice and clean
Stayed 3 nights in May 2023
Response from Quality Manager on 21 May 2023
Dear Amer,It is a pleasure to see that in general you were satisfied with the services you received during your stay with us. We are always keen to satisfy our guests’ needs and exceed their expectations whenever possible, so it is pleasing to read your positive feedback.Once again, I would like to thank you for the time spent to write to us and we are looking forward to welcoming you back again to Hilton Hurghada Plaza.Kind regards,Nicola WindleyManager Quality and ImprovementHilton Hurghada Plaza

4/10 Poor

Moustafa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Quite
Stayed 2 nights in Apr 2023
Response from Quality Manager on 28 Apr 2023
Dear Moustafa,First and foremost, I would like to extend my appreciation to you for taking the time to leave your detailed feedback from your most recent visit to us. Feedback such as your own is how continually strive to improve, so I do thank you for this.It is deeply disappointing to read the shortfalls in service you faced, and the dissatisfaction you felt. We will certainly be addressing your comments regarding this. I do sincerely apologise for any shortfalls you faced, and would like to assure you that your comments will be passed on to the relevant management teams.I do hope we receive the chance to make it right for you.Kind regards,Nicola WindleyManager Quality and ImprovementHilton Hurghada Plaza

10/10 Excellent

AL, Monroe Falls

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Exactly
Stayed 3 nights in Apr 2023
Response from Quality Manager on 28 Apr 2023
Dear AL,It is delightful to read your kind review of your most recent stay with us, and so glad to hear you enjoyed your time. Rest assured, I will certainly pass your kind comments on to the team, who will certainly be delighted.Wishing to welcome you back very soon.Kind regards,Nicola WindleyManager Quality and Improvement

10/10 Excellent

Esther

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel room
Beautiful property with spectacular views of the Red Sea. I had the room with the stairs. Property is clean and the price is very good. Pictures on the website do not do Justice to this property. I give it a 10.
Stayed 1 night in Apr 2023
Response from Quality Manager on 21 Apr 2023
Dear Esther,It is delightful to read your kind review of your most recent stay with us, and so glad to hear you enjoyed your time. Rest assured, I will certainly pass your kind comments on to the team, who will certainly be delighted.Wishing to welcome you back very soon.Kind regards,Nicola WindleyManager Quality and Improvement

6/10 Okay

Mihye

Stayed 5 nights in Apr 2023
Response from Quality Manager on 15 Apr 2023
Dear Mihye,First and foremost, I would like to extend my appreciation to you for taking the time to leave your detailed feedback from your most recent visit to us. Feedback such as your own is how continually strive to improve, so I do thank you for this.It is deeply disappointing to read the shortfalls in service you faced, and the dissatisfaction you felt. We will certainly be addressing your comments regarding this. I do sincerely apologise for any shortfalls you faced, and would like to assure you that your comments will be passed on to the relevant management teams.I do hope we receive the chance to make it right for you.Kind regards,Nicola WindleyManager Quality and ImprovementHilton Hurghada Plaza

8/10 Good

Mridini

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Quality Manager on 13 Mar 2023
Dear Mridini,It is delightful to read your kind review of your most recent stay with us, and so glad to hear you enjoyed your time. Rest assured, I will certainly pass your kind comments on to the team, who will certainly be delighted.Wishing to welcome you back very soon.Kind regards,Nicola WindleyManager Quality and Improvement

8/10 Good

Ahmed

Stayed 3 nights in Feb 2023
Response from Quality Manager on 20 Mar 2023
Dear Ahmed,It is delightful to read your kind review of your most recent stay with us, and so glad to hear you enjoyed your time. Rest assured, I will certainly pass your kind comments on to the team, who will certainly be delighted.Wishing to welcome you back very soon.Kind regards,Nicola WindleyManager Quality and Improvement

10/10 Excellent

Ebadul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel. Stayed here for a week with my wife and from the moment we set foot into the hotel the service from staff members was exceptional. Every staff member treats you with the utmost respect and care from concierge to the domestic services team. The room we had was amazing with an exceptional view. The amenities in the hotel were fantastic especially the La Perla spa on level 2. Overall nothing to fault with this hotel. They even had a snack shop to buy any drinks or souvenirs. Thank you to the team for an amazing stay
Response from Quality Manager on 19 Feb 2023
Dear Ebadul,It is a pleasure to see that in general you were satisfied with the services you received during your stay with us. We are always keen to satisfy our guests’ needs and exceed their expectations whenever possible, so it is pleasing to read your positive feedback.Once again, I would like to thank you for the time spent to write to us and we are looking forward to welcoming you back again to Hilton Hurghada Plaza.Kind regards,Nicola WindleyManager Quality and ImprovementHilton Hurghada Plaza

10/10 Excellent

OMAR

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What hilton offers is a proper guest experience. Big part of having amazing trip to hurghada is the hitel experience and this because you have great team working there. Mohamed Abdel Hafeiz reception supervisor went for the WOW service in my second stay again. This guys is amazing and these people should be hilton future leaders.
Stayed 2 nights in Feb 2023
Response from Quality Manager on 11 Feb 2023
Dear Omar,It is delightful to read your kind review of your most recent stay with us, and so glad to hear you enjoyed your time. Rest assured, I will certainly pass your kind comments on to the team, who will certainly be delighted.Wishing to welcome you back very soon.Kind regards,Nicola WindleyManager Quality and Improvement

10/10 Excellent

Milad

Liked: Cleanliness, staff & service, property conditions & facilities
Must visit! 5star Experience
My hotel stay was exactly what I was hoping for. The hotel was a perfect choice for me and my wife to experience a nice getaway. Cleanliness was 10/10. Staff were very polite and helpful and went above and beyond to make us feel comfortable. The views were exceptional. Beach front and sea view. Definitely worth visiting. Very family friendly atmosphere. Excellent interior decor both inside and outside the hotel. Room was very clean and spacious. Room service everyday. Hotel has a great pool area for both kids and adults. Great restaurant options inside the hotel as well. Overall experience definitely 10/10 and i will definitely be staying again in the future. Massive shopping mall within 1 minute walking distance from hotel. Mini shop inside the hotel as well which sells essentials and souvenirs at a great price. Spa was also a great experience. Nice and relaxing and staff were very professional
Stayed 5 nights in Jan 2023
Response from Quality Manager on 24 Jan 2023
Dear Milad,It is a pleasure to see that in general you were satisfied with the services you received during your stay with us. We are always keen to satisfy our guests’ needs and exceed their expectations whenever possible, so it is pleasing to read your positive feedback.Once again, I would like to thank you for the time spent to write to us and we are looking forward to welcoming you back again to Hilton Hurghada Plaza.Kind regards,Nicola WindleyManager Quality and Improvement Hilton Hurghada Plaza

2/10 Terrible

Hany

Stayed 4 nights in Jan 2023

8/10 Good

Yvette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view and just seeing the Red Sea was incredible. Superior rooms are spacious and worth staying in. Food wise, ok. Check out the Turkish restaurant as otherwise catered to the Russian/English visitors as just bland. Probably worth paying extra for all inclusive as prices high. Some areas really great, others a bit run down and needing an upgrade. New covering on sunloungers could be a start. Staff hit and miss, some exceptional and others just ignore you.
Stayed 1 night in Jan 2023
Response from Quality Manager on 12 Jan 2023
Dear Yvette,It is a pleasure to see that in general you were satisfied with the services you received during your stay with us. We are always keen to satisfy our guests’ needs and exceed their expectations whenever possible, so it is pleasing to read your positive feedback.Once again, I would like to thank you for the time spent to write to us and we are looking forward to welcoming you back again to Hilton Hurghada Plaza.Kind regards,Nicola WindleyManager Quality and Improvement Hilton Hurghada Plaza

10/10 Excellent

Nicholas

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Turkish restaurant along with their head waiter, Ahmed, and his assistant, Muhammed, deserve special recognition. The food is delicious, of good value and Ahmed gives excellent recommendations. Ahmed would be an excellent waiter at any establishment around the world and Hilton needs to make sure he is well compensated so that he never jumps to another position...he is a credit to your Hotel and this restaurant.
Response from Quality Manager on 12 Jan 2023
Dear Nicholas,It is a pleasure to see that in general you were satisfied with the services you received during your stay with us. We are always keen to satisfy our guests’ needs and exceed their expectations whenever possible, so it is pleasing to read your positive feedback.Once again, I would like to thank you for the time spent to write to us and we are looking forward to welcoming you back again to Hilton Hurghada Plaza.Kind regards,Nicola WindleyManager Quality and Improvement Hilton Hurghada Plaza

10/10 Excellent

Alaa, riverside

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was an excellent choice for our family. The beach, staff and the buffet is great. I would recommend this hotel as the only destination in Hurghada.
Response from Quality Manager on 7 Jan 2023
Dear Alaa,It is a pleasure to see that in general you were satisfied with the services you received during your stay with us. We are always keen to satisfy our guests’ needs and exceed their expectations whenever possible, so it is pleasing to read your positive feedback.Once again, I would like to thank you for the time spent to write to us and we are looking forward to welcoming you back again to Hilton Hurghada Plaza.Kind regards,Nicola WindleyManager Quality and Improvement Hilton Hurghada Plaza

6/10 Okay

Stephen M

Liked: Room comfort
Very Average Hotel
I choose this hotel for a 5-night stay after a 14-day tour of Egypt. I would not recommend this hotel to a solo traveler. I checked out a day early and few back to Cairo. The food was not very good I never seem to get what I ordered and then the staff told me it is what I ordered. Stay away from the Spa they offered a promotion on the beach but did not honor the promotion when I went to get the service. Iz in the main was excellent always trying to help me. The room was comfortable but the entire hotel needs a major renovation to get it out of the 90"s pungent order in the lobby they need to steam clean all the furniture.
Stayed 5 nights in Dec 2022
Response from Quality Manager on 2 Jan 2023
Dear Stephen,First and foremost, I would like to extend my appreciation to you for taking the time to leave your detailed feedback from your most recent visit to us. Feedback such as your own is how continually strive to improve, so I do thank you for this.It is deeply disappointing to read the shortfalls in service you faced, and the dissatisfaction you felt during your time with us. We will certainly be addressing your comments regarding this. I do sincerely apologise for any shortfalls you faced, and would like to assure you that your comments will be passed on to the relevant management teams.I do hope we receive the chance to make it right for you.Kind regards,Nicola WindleyManager Quality and ImprovementHilton Hurghada Plaza

10/10 Excellent

Bruce

Stayed 3 nights in Sep 2022
Response from Quality Manager on 25 Dec 2022
Dear Bruce,It is delightful to read your kind review of your most recent stay with us, and so glad to hear you enjoyed your time. Rest assured, I will certainly pass your kind comments on to the team, who will certainly be delighted. Wishing to welcome you back very soon.Kind regards,Nicola WindleyManager Quality and Improvement

10/10 Excellent

MOUSTAFA

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean and new, organized.
Response from Quality Manager on 15 Dec 2022
Dear Moustafa,It is a pleasure to see that in general you were satisfied with the services you received during your stay with us. We are always keen to satisfy our guests’ needs and exceed their expectations whenever possible, so it is pleasing to read your positive feedback.Once again, I would like to thank you for the time spent to write to us and we are looking forward to welcoming you back again to Hilton Hurghada Plaza.Kind regards,Nicola WindleyHilton Hurghada Plaza

10/10 Excellent

Tamara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is big and organized. The breakfast buffet is delicious. All the staff are friendly and special regards to front office Joseph who is really an added value! The hotel is right next to the mall and soho square. Perfect choice and we will come again inshalla !
Stayed 2 nights in Nov 2022
Response from Quality Manager on 28 Nov 2022
Dear Tamara,It is delightful to see your wonderful review, so I do thank you for taking the time to leave us your feedback.Wishing you and wonderful week ahead and eagerly awaiting your return.Kind regards,Nicola WindleyManager Quality and Improvement

8/10 Good

Mark

Stayed 3 nights in Oct 2022
Response from Quality Manager on 29 Oct 2022
Dear Mark,It is a pleasure to see that in general you were satisfied with the services you received during your stay with us. We are always keen to satisfy our guests’ needs and exceed their expectations whenever possible, so it is pleasing to read your positive feedback.Once again, I would like to thank you for the time spent to write to us and we are looking forward to welcoming you back again to Hilton Hurghada Plaza!Kind regards,Nicola WindleyHilton Hurghada Plaza

10/10 Excellent

Anika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sublime, i really like 👍
Stayed 3 nights in Oct 2022
Response from Quality Manager on 13 Oct 2022
Dear Anika,It is delightful to read your kind review of your most recent stay with us, and so glad to hear you enjoyed your time. Rest assured, I will certainly pass your kind comments on to the team who will certainly be delighted.Wishing to welcome you back very soon.Kind regards,Nicola WindleyManager Quality and Improvement

2/10 Terrible

Meredith

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
Staying at this hotel was infuriating. It took forever for the staff to do anything. No one was helpful in answering questions. The restaurants were empty except the buffet (which looked terrible) but no staff had any suggestions for restaurants in the area. Good beach area but they’ll clear you out the second the sun sets.
Stayed 1 night in Sep 2022
Response from Quality Manager on 26 Sept 2022
Dear Meredith,It is deeply disappointing to read your feedback regarding your stay with us, and do regret to hear the issues you have faced, particularly in regards to the team service. I would like to assure we will certainly be addressing each of your mentioned points internally to ensure these are also resolved, so I do thank you for taking the time to leave your constructive feedback.Kind regards,Nicola WindleyHilton Hurghada Plaza