Outdoor pool
Check availability

Reviews of Hunter Gateway Motel

3.5 out of 5
Hunter Gateway Motel
11 Denton Park Drive, Rutherford, NSW

Reviews

8.8

Excellent

Rating 10 - Excellent. 429 out of 868 reviews" "
Rating 8 - Good. 320 out of 868 reviews" "
Rating 6 - Okay. 86 out of 868 reviews" "
Rating 4 - Poor. 19 out of 868 reviews" "
Rating 2 - Terrible. 14 out of 868 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Brandon

Business traveller
Liked: Staff & service, amenities
Not bad ,in a pretty tired condition
Stayed 4 nights in Apr 2024

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Yvonne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a convenient location to the wedding we were attending. The walls are a little thin so if the people in the room next door are chatty (we had a room with an interconnecting door) you hear everything, even if they’re only talking at a regular volume. Unfortunately on one night of our stay our neighbours were talking (and more) much louder than regular volume so it was difficult to sleep until they stopped at about 2am. However the second night of our stay was perfect with no noisey neighbours. Just luck I guess. The staff were lovely allowing late check in and the room was perfectly adequate for a home base for a weekend wedding.
Stayed 2 nights in Mar 2024

8/10 Good

Mary

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Wade

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Kellie-Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was lovely, clean and tidy. Loved having the Bradford Hotel next door to go for great meals. Very happy with everything.
Stayed 3 nights in Jan 2024

10/10 Excellent

Iryna, Denver

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was cozy, modern and spacious, more than enough space for two adults and two children. Back wall of the room was all glass opening the view of a little nice patio. There is a mini fridge, a microwave snd a kettle in the room and complimentary water and snacks on arrival. Plenty of parking outside and a lot of shopping options. We did experience some shortage of staff the second day of our stay and also wi-fi signal was very weak.
Stayed 1 night in Dec 2023

10/10 Excellent

Iryna, Denver

Stayed 1 night in Dec 2023

8/10 Good

Bernie

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean & tidy. Snacks a nice addition
Stayed 1 night in Dec 2023

6/10 Okay

Jeanette

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
I stayed in a twin room. The beds were very comfortable and the room was spacious. A little more attention to cleanliness would have been appreciated - it was a little grubby. The front door was dirty as was the front mat. But the worst for me was that the sheets didn’t smell fresh. The staff were very obliging and gave me fresh ones, however I came to realise that it was the pillows that stank. Every time I turned over I got a full whiff of someone else’s body odour. I doubt that the pillows have ever been cleaned and now just putting on a new pillowcase cannot disguise the stench. I couldn’t sleep with this going on so it spoilt my night. This place could be very excellent with just a bit more attention to detail. If you aren’t fussy you won’t mind but I didn’t enjoy it sadly.
Stayed 1 night in Dec 2023

10/10 Excellent

Shobha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Tauveve

Stayed 3 nights in Dec 2023

6/10 Okay

Joel

😀
Stayed 1 night in Dec 2023

8/10 Good

Tanya

Travelled with partner
Liked: Cleanliness, staff & service
Bed was very comfortable. Had trouble with very slow WIFI. Spa bath jets were very weak so didn’t really do anything. To supply a fridge and microwave in the room but no knifes & forks or plates was a bit disappointing. Outside pool looked nice but due to the wind the umbrellas could not be put up so there was no shade. Very convenient and local to home.
Stayed 1 night in Dec 2023

10/10 Excellent

Branka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Katrina

Travelled with partner
Liked: Cleanliness
Fridge not pluged in and lack of info
Stayed 1 night in Dec 2023

10/10 Excellent

PAT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great check in room was quite big
Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
My wife and I's stay at Hunter Gateway was overall quite good. The location to where we needed to access our goals was excellent. The room was sufficient for our needs and comfortable. The only dissapointments were: 1 The internet was just about non exsistant, at one point I was only getting .14 of one megabyte and emails just would not load. 2 We wanted a room for two people but there was only one lounge chair in the room and an office style chair which I had to use to watch tv etc. Likewise on the patio we were supplied with one plastic chair and a table. We were told they were having problems with the internet and work was in progress to fix it. Maybe I am super critical but my wife and I have spent a lot of time in motels throughout Australia and Europe so maybe we expect a lot. Overall our stay was really good and we would like to try another visit.
Stayed 3 nights in Oct 2023

8/10 Good

Glenn

Liked: Cleanliness, property conditions & facilities
Nice place to stay
Stayed 1 night in Oct 2023

6/10 Okay

DYVANANDA RAJ, Chelsea Heights

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Did not appreciate refusal of a bottle of water when requested for following a couple of nights' stay through the 3-night booking citing I get what I paid for....
Stayed 3 nights in Oct 2023

8/10 Good

Sally

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Joshua

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great place. Staff were very welcoming and friendly
Stayed 1 night in Sep 2023

10/10 Excellent

Rozie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Suitable for family stay with easy parking. Nice and quiet and convenient for what we needed.
Stayed 1 night in Sep 2023

4/10 Poor

Dietmar

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
The Wifi didn't work although Free Wifi is specifically mentioned in the online booking service.
Stayed 1 night in Sep 2023

10/10 Excellent

Sally, Port Macquarie

Stayed 1 night in Sep 2023

8/10 Good

Rach

Travelled with partner
Liked: Cleanliness, staff & service
Simple and easy stay.
Stayed 1 night in Sep 2023

8/10 Good

Andrew

Stayed 1 night in Aug 2023

6/10 Okay

Andrew

Stayed 1 night in Aug 2023

10/10 Excellent

Antonella

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely easy and safe
Stayed 1 night in Aug 2023
Response from Hunter Gateway Motel on 28 Aug 2023
Hi Antonella, Thank you for your lovely review! We're thrilled to hear that your stay with us was easy and safe. Providing a comfortable and secure environment for our guests is our top priority. We appreciate your kind words and hope to have the opportunity to welcome you back in the future.Best regards, Hunter Gateway Motel

10/10 Excellent

graham

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and vey comfortable
Nice and still fairly new hotel. Simple check in Close to a pub for dinner Quiet rooms ( super important)
Stayed 1 night in Jul 2023
Response from Hunter Gateway Motel on 28 Aug 2023
Dear Graham,Thank you for your review! We're delighted to hear that you found our hotel nice and fairly new. We take pride in providing a modern and comfortable environment for our guests. It's great to know that you had a simple check-in experience and that our location was convenient for finding a pub for dinner. We understand the importance of quiet rooms for a good night's sleep, and we're glad that we were able to meet your expectations in this regard. We appreciate your feedback and hope to have the pleasure of welcoming you back in the future.Best regards, Hunter Gateway Motel

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing all good as usual
Stayed 3 nights in Jul 2023
Response from Hunter Gateway Motel on 28 Aug 2023
Dear David,Thank you for your kind words! We're thrilled to hear that everything was good during your stay with us. Your satisfaction is our top priority, and we're glad that we were able to meet your expectations. We appreciate your continued support and look forward to welcoming you back in the future.Best regards,Hunter Gateway Motel

10/10 Excellent

parminder

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
no help at night
they should have night manager in the property for any emergencies , which was not there during my stay and i face hard time to deal with customer care executive as she was not having any option if u forget key inside room by mistake and no one at night (9:30pm) to help u out unless u pay callout fees $80 to open the room.
Stayed 1 night in Jul 2023

10/10 Excellent

Dona

Liked: Cleanliness, staff & service, property conditions & facilities
It was a very pleasant stay
Stayed 1 night in Jul 2023
Response from Hunter Gateway Motel on 28 Aug 2023
Hi Dona, Thank you for your review! We're glad to hear that you had a pleasant stay with us. If there's anything specific that made your stay enjoyable, please let us know. We appreciate your feedback!

10/10 Excellent

Pui Kwan

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Clean room. Close to shops.
Stayed 1 night in Jul 2023
Response from Hunter Gateway Motel on 28 Aug 2023
Hi Pui Kwan, Thank you for your review! We're delighted to hear that you found your room clean and enjoyed the convenience of being close to shops. We strive to provide a clean and comfortable environment for our guests, and we're glad that it met your expectations. We hope to welcome you back again in the future.

8/10 Good

Shalendra

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Well maintained and very convenient to other services. Would recommend this place.
Response from Tahlia | Front Office Manager Hunter Gateway Motel on 16 Jul 2023
Thanks so much for sharing your experience with us. We hope to see you again soon!

8/10 Good

KARLEE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good Motel, everything you could need is all in the one location.
Stayed 1 night in Jul 2023
Response from Tahlia | Front Office Manager Hunter Gateway Motel on 16 Jul 2023
Hi Karlee, Thank you so much for taking the time to leave us feedback. We hope to see you again soon.

8/10 Good

Cheuk Hin

Stayed 1 night in Jul 2023

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Give it a Go
Great accomodation, I’d definitely stay here again. Nice touch offering complimentary snacks, water and chocolate. Great pub right next door for a very tasty meal. Not a criticism but couldn’t connect to the wifi with the password they gave and no bar of soap for a shower, just those pump thingys that I’m not a fan of personally.
Stayed 1 night in Jun 2023
Response from Tahlia | Front Office Manager Hunter Gateway Motel on 16 Jul 2023
Hi Peter, We're really grateful and appreciate you taking the time to share your rating with us. We are glad you enjoyed your snacks. We hope to welcoming you back soon.

10/10 Excellent

Adrian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay if passing through! Snacks were a nice touch!!

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The accommodation was within easy walking of a great hotel with a nice menu. On site parking and comfortable rooms.
Stayed 1 night in Jun 2023

10/10 Excellent

cianna

Liked: Cleanliness, staff & service, property conditions & facilities
East stay. Plenty of parking. Pub next door with amazing kids space. Food options across the road.
Stayed 2 nights in Jun 2023
Response from Hunter Gateway Motel on 26 Jun 2023
Hi Cianna, We are glad you enjoyed your stay. We look forward to welcoming you back. Warm Regards, TahliaFront Office Manager

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and quiet, easy check in
Stayed 2 nights in May 2023
Response from Hunter Gateway Motel on 8 Jun 2023
Dear Natalie,We really appreciate you taking the time to share your rating with us and are thrilled you enjoyed your experience, We look forward to seeing you again soon.Warm Regards, Tahlia MatthewsFront Office Manager

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
excellent motel,quiet,friendly and polite. Clean and very spacious overall very pleasant.
Stayed 1 night in Jun 2023
Response from Hunter Gateway Motel on 8 Jun 2023
Dear Brian,We really appreciate you taking the time to share your rating with us and are thrilled you enjoyed your experience, We look forward to seeing you again soon.Warm Regards, Tahlia Matthews - Front Office Manager

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, property conditions & facilities
Loved that the rooms were clean and especially the complimentary water and snacks. Came in handy!
Stayed 1 night in Jun 2023
Response from Hunter Gateway Motel on 8 Jun 2023
Hi Tania, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We Look forward to seeing you again soon. Warm Regards, Tahlia MatthewsFront Office Manager

10/10 Excellent

Brendan

Stayed 1 night in May 2023
Response from Hunter Gateway Motel on 8 Jun 2023
Hi Brendan, Thank you for your feedback ,we are glad you enjoyed your stay

10/10 Excellent

Alan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, very comfortable room with all you need.
Stayed 1 night in May 2023
Response from Hunter Gateway Motel on 8 Jun 2023
Dear Alan, We really appreciate you taking the time to share your rating with us and are thrilled you enjoyed your experience, We look forward to seeing you again soon.Warm Regards, Tahlia Matthews - Front Office Manager

10/10 Excellent

Lynette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room
Stayed 1 night in Apr 2023
Response from Hunter Gateway Motel on 8 Jun 2023
Hi Lynette, Thank you for your review, We looked forward to welcoming you back soon.

6/10 Okay

shaine

Travelled with family
Liked: Cleanliness
Needs some work - latch on door broken , door handle loose, gardens run down
Stayed 1 night in Apr 2023
Response from Hunter Gateway Motel on 28 Apr 2023
Hi Shaine,Thank you for your feedback, it has been passed on the the relevant departments.If you encounter any issues during your stay please reach out to our reception team and we will work to rectify the issue.