Standard Room, 2 Queen Beds, Multiple View

Reviews of St. Charles Hotel

2 out of 5
St. Charles Hotel
16 Park Place, Hudson, NY

Reviews

7.0

Good

Rating 10 - Excellent. 121 out of 554 reviews" "
Rating 8 - Good. 200 out of 554 reviews" "
Rating 6 - Okay. 115 out of 554 reviews" "
Rating 4 - Poor. 67 out of 554 reviews" "
Rating 2 - Terrible. 51 out of 554 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Mark

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Run down needs repair. A/C barely works
Stayed 1 night in May 2024

2/10 Terrible

Noah

Disliked: Cleanliness, staff & service, property conditions & facilities
Like a horror movie, literally!
Stayed 1 night in May 2024

6/10 Okay

James

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Room was clean with a comfy king bed. Some parts of the hotel need some refurbishments
Stayed 2 nights in May 2024
Response from By Management on 14 May 2024
Dear James,Thank you for choosing to stay with us at St. Charles Hotel Hudson! We're thrilled to hear that you found your room clean and the king bed comfy during your recent visit. Your comfort and satisfaction are our top priorities, so it's great to know that you enjoyed your accommodations.We appreciate your feedback regarding the need for refurbishments in certain areas of the hotel. Rest assured, we take all guest feedback seriously, and we'll be sure to share your comments with our management team for further consideration. Continuous improvement is essential to us, and your insights help us enhance the guest experience.Once again, thank you for staying with us. We hope to have the pleasure of welcoming you back to St. Charles Hotel Hudson in the future for another enjoyable stay. If there's anything else we can assist you with, please don't hesitate to reach out.

10/10 Excellent

Lina

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Lovely hotel with friendly staff and nice breakfast :)
Stayed 1 night in Mar 2024
Response from By Management on 16 Apr 2024
Thank you Lina for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at St Charles Hotel Hudson. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you again soon!

10/10 Excellent

Charleyann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from By Management on 16 Apr 2024
Thank you Charleyaan for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at St Charles Hotel Hudson. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you again soon!

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff made my visit perfect!
Stayed 1 night in Mar 2024
Response from By Management on 16 Apr 2024
Thank you Steve for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at St Charles Hotel Hudson. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you again soon!

4/10 Poor

Jessica

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from By Management on 16 Apr 2024
Dear Jessica,Thank you for taking the time to share your feedback with us. We value all guest input as it helps us continually improve our services. We noticed your two-star review and wanted to reach out to ensure that your stay met your expectations.We understand that each guest's experience is unique, and we regret that yours fell short of what we strive to provide. If there are specific areas where we can enhance your experience or if there were any issues you encountered during your stay, we would appreciate any additional details you could provide.Your satisfaction is our top priority, and we hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Warm regards,

2/10 Terrible

Janet

Stayed 1 night in Dec 2023

8/10 Good

Alex

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

Mary

Liked: Room comfort
Stayed 1 night in Dec 2023

6/10 Okay

David N

Travelled with family
Disliked: Staff & service, amenities
Prior owners offered a much better breakfast selection. There is now one too strong coffee, six pieces of artificial egg for protein, and generally speaking an extraordinarily poor breakfast offering. Breakfast is also offered late--only starting at 7:30 a.m.. Check-in is at 4:00 p.m., and nobody is at the desk at off hours, so there is no way to get in earlier. Whatever laundry detergent the hotel has shifted to is heavily scented, so one smells it on the bed sheets. The bathroom towels and toiletries have also been seriously downgraded. On the plus side, the hotel is still in a great location, value priced, and appears to be clean and bedbug free.
Stayed 1 night in Dec 2023

6/10 Okay

Howard

Liked: Cleanliness, staff & service
the cable tv was not working, which may not have been their fault, and the breakfast was not as advertised...pretty sparse really.
Stayed 1 night in Dec 2023
Response from By Management on 6 May 2024
Dear Howard,Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for any inconvenience you experienced with the cable TV and breakfast during your visit.Regarding the cable TV issue, we understand how frustrating it can be to encounter technical difficulties, especially during your stay. We want to assure you that the interruption in the TV connection was due to a heavy thunderstorm that affected our cable service temporarily. However, we promptly addressed the issue and worked to restore the connection as soon as possible to minimize any inconvenience to our guests.Regarding the breakfast, we apologize if our offerings did not meet your expectations. We strive to provide a satisfying breakfast experience for all our guests, and we regret if the selection fell short during your stay. We will review our breakfast offerings to ensure that they align with our guests' expectations and provide a more enjoyable dining experience in the future.We appreciate your understanding and patience during the unforeseen circumstances, and we apologize for any inconvenience they may have caused. Your feedback is invaluable to us as we continue to improve our services and enhance the guest experience.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Warm regards,

2/10 Terrible

Tyneshia

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from By Management on 6 May 2024
Dear Tyneshia,Thank you for taking the time to rate your recent stay with us. We appreciate your feedback, although we're disappointed to see that your experience fell short of your expectations. Your satisfaction is important to us, and we would greatly appreciate any additional details or specific concerns you may have so that we can address them promptly and ensure a better experience for all our guests in the future. Please don't hesitate to reach out to us directly with any further feedback or suggestions you may have.Warm regards,

8/10 Good

Prince

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checked in late and taken care of quickly. Clean and quite.
Stayed 1 night in Nov 2023

8/10 Good

Arthur

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
No
Stayed 1 night in Nov 2023

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property--run by a very friendly family--lacks the polish and elegance of some of the big chains, but our room was very clean and comfortable, and it had all or substantially all of the features you see in the competition--a refrigerator, microwave, flat screen TV, modern shower, and desk to work at. It has an excellent location. And importantly, it also was very modestly priced. In fact, it was a great buy. We'll happily return there.
Stayed 1 night in Nov 2023
Response from By Management on 6 May 2024
Dear Robert,Thank you so much for taking the time to share your experience at our property. We're thrilled to hear that you enjoyed your stay with us and that our clean, comfortable rooms and convenient amenities met your expectations.At our hotel, we strive to offer a warm and welcoming atmosphere, coupled with excellent value for our guests. It's wonderful to know that our efforts were appreciated and that you found our location to be excellent and our pricing to be modest.We truly appreciate your kind words and your decision to return to our property in the future. We look forward to welcoming you back and providing you with another enjoyable stay.Warm regards,

6/10 Okay

Don

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from By Management on 6 May 2024
Dear Don,Thank you for taking the time to rate your recent stay with us. We appreciate your feedback, although we're disappointed to see that your experience fell short of your expectations. Your satisfaction is important to us, and we would greatly appreciate any additional details or specific concerns you may have so that we can address them promptly and ensure a better experience for all our guests in the future. Please don't hesitate to reach out to us directly with any further feedback or suggestions you may have.Warm regards,

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located near the park on Warren Street. Staff were friendly and helpful.
Stayed 1 night in Oct 2023

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shopping & more!
Clean hotel just off one of Hudson’s best shopping and eating streets.
Stayed 1 night in Oct 2023

2/10 Terrible

Karen

Stayed 2 nights in Oct 2023
Response from By Management on 6 May 2024
Dear Karen,Thank you for taking the time to rate your recent stay with us. We appreciate your feedback, although we're disappointed to see that your experience fell short of your expectations. Your satisfaction is important to us, and we would greatly appreciate any additional details or specific concerns you may have so that we can address them promptly and ensure a better experience for all our guests in the future. Please don't hesitate to reach out to us directly with any further feedback or suggestions you may have.Warm regards,

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Upon arrival we had to call a number to get checked in at Lobby desk, we waited 15 minutes before being greeted . Unable to use the front entrance of the hotel and the doors of the hotel get locked at 12 midnight so you are forced to call a number to be let in.
Stayed 1 night in Oct 2023

6/10 Okay

Lili

Travelled with partner
Liked: Cleanliness
Adequate. This hotel used to be lovely, and the location is convenient for visiting Hudson and environs. The beds are comfortable and the shower works well. But it's nothing special; they force an "incidentals" charge of $50 on every bill--but with no restaurant or bar, there's no place to spend an "incidentals" charge. I'm waiting to see how long till they refund. Wouldn't stay there again.
Stayed 1 night in Oct 2023
Response from By Management on 6 May 2024
Dear Lili,Thank you for taking the time to share your feedback about your recent stay with us. We're glad to hear that you found our location convenient and that you enjoyed the comfort of our beds and the functionality of our showers.Regarding the incidentals charge, we apologize for any inconvenience this may have caused. As part of our hotel policies, we require a nominal security deposit to cover any potential damages during your stay. We understand your concern about not having a restaurant or bar on-site, and we appreciate your patience as we process the refund for the incidentals charge. Rest assured, the 50 security deposit has been refunded to your account, and we apologize for any delay you may have experienced.We value your feedback and will take it into consideration as we continue to strive for excellence in our services. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable experience.Warm regards,

6/10 Okay

Ian

Stayed 1 night in Oct 2023

4/10 Poor

Denise

Disliked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from By Management on 6 May 2024
Dear Denise,Thank you for taking the time to rate your recent stay with us. We appreciate your feedback, although we're disappointed to see that your experience fell short of your expectations. Your satisfaction is important to us, and we would greatly appreciate any additional details or specific concerns you may have so that we can address them promptly and ensure a better experience for all our guests in the future. Please don't hesitate to reach out to us directly with any further feedback or suggestions you may have.Warm regards,

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from By Management on 28 Jan 2024
Thank you so much for your feedback! hope we will see you again.

8/10 Good

Tom

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the creaky old wooden floor in the lobby of this 200 yr old hotel. Rooms were modern, clean, & large. Continental bkfst was meager
Stayed 1 night in Oct 2023
Response from By Management on 28 Jan 2024
Thanks for your feedback! hope we will see you again.

6/10 Okay

SuzAnne

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The lobby was a frightful mess, and looked to be in need of a rehab very badly. No one at desk, and phone numbers listed produced no response. Breakfast barely adequate. Given all that, the room itself was fine: AC worked, as did the TV, and the bathroom was clean. It was like two different places.
Stayed 2 nights in Oct 2023
Response from By Management on 6 May 2024
Dear SuzAnne,Thank you for sharing your feedback about your recent stay with us. We appreciate your honest assessment and want to extend our sincerest apologies for the shortcomings you experienced during your visit.We apologize for the state of our lobby and any inconvenience caused by the lack of staff presence. Maintaining a clean and welcoming environment for our guests is a top priority, and we regret that we fell short in this regard. We will address the issues in the lobby promptly to ensure a more pleasant experience for our guests in the future.Regarding the breakfast offerings, we apologize if they did not meet your expectations. We strive to provide a satisfying breakfast experience for all our guests, and we will review our offerings to ensure they align with our guests' preferences and expectations.On a positive note, we're glad to hear that you found your room satisfactory, with working AC, TV, and a clean bathroom. However, we understand that the stark contrast between the condition of the lobby and the room was noticeable, and we will work diligently to ensure consistency throughout our property.Thank you for bringing these concerns to our attention. Your feedback is invaluable to us as we strive to improve our services and facilities for our guests' satisfaction.Warm regards,

6/10 Okay

Marco, New York

Room was clean and satisfactory. The entrance of the hotel is quite round down. Check in desk was empty and no one responded to the calls to the phone numbers left on a notice on the counter. 20 minutes later someone finally showed up to check me in.
Stayed 1 night in Oct 2023
Response from By Management on 6 May 2024
Dear Marco,Thank you for sharing your feedback about your recent stay with us. We're pleased to hear that you found your room clean and satisfactory, but we apologize for the inconvenience you experienced during the check-in process.Your comments about the condition of our entrance and the delay in check-in are concerning, and we sincerely apologize for any frustration or inconvenience this may have caused. We understand the importance of providing prompt and attentive service to our guests, and we regret that we fell short in this instance.We will address the issues you mentioned promptly to ensure that similar situations do not occur in the future. Your feedback is invaluable to us as we strive to improve our services and facilities for our guests' satisfaction.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more seamless experience in the future.Warm regards,

6/10 Okay

Peter

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The room was as expected and nice enough. The lobby was in pretty bad shape. There were no people on staff when we showed up so we we had to walk the town for an hour. Also no one at desk when we left. It’s very so so. It was the least expensive option for Hudson but still way more than it should be.
Stayed 1 night in Sep 2023
Response from By Management on 28 Jan 2024
Hey Peter, unfortutaly the time you arrived it was 1 hour before the check in time and told you that, so that's why you came after 1 hour to get check in. So, that means there was stuff at the front desk. Other than that you wouldn't be to check in at all. And we even told you if you need any help call the number at the desk, so someone will help you.

8/10 Good

Frank

Liked: Cleanliness, property conditions & facilities, room comfort
Empire State Trail stop
Great stopping place for anyone using the Empire State Trail. The hotel has seen some years, but alot has been done to update it. Would definitely stay again.
Stayed 1 night in Sep 2023
Response from By Management on 28 Jan 2024
Thanks a lot for your feedback! hope we will see you again.

2/10 Terrible

Retu

Stayed 1 night in Sep 2023

6/10 Okay

Keri

Travelled with family
Liked: Cleanliness
It’s a great old building going through renovations. Great budget stay for an amazing town!
Stayed 1 night in Sep 2023
Response from By Management on 6 May 2024
Dear Keri,Thank you for sharing your positive feedback about your recent stay with us. We're thrilled to hear that you enjoyed your time at our hotel and found it to be a great budget option in our charming town.We appreciate your understanding as we undergo renovations to enhance our facilities and ensure an even better experience for our guests in the future. It's wonderful to hear that you appreciated the character of our historic building and the value it offers to visitors.Thank you for choosing to stay with us, and we look forward to welcoming you back for another great stay in the future!Warm regards,

10/10 Excellent

Rosalie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was huge, and it was clean and comfortable. I enjoyed the complimentary breakfast. I liked that staff was easily reachable. My only suggestion is to make the lobby more comfortable, it was bare-bones.
Stayed 1 night in Sep 2023
Response from By Management on 28 Jan 2024
Thank you so much for the feedback!

2/10 Terrible

Kate

Stayed 1 night in Sep 2023

10/10 Excellent

Shirley

Stayed 1 night in Sep 2023
Response from By Management on 28 Jan 2024
Thank you so much for your feedback! hope we see you again

4/10 Poor

John

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

6/10 Okay

carl

Liked: Cleanliness
Disliked: Amenities
I arrived at the time I was told was check-in time: 3.00. The manager said check-in time was actually 4.00 on weekends. (People arriving after me had the same experience.) After 10-15 minutes he got me checked in and said he'd "waive" the early check in fee. Gee, thanks. He also told me the hotel is locked after midnight and that I have to call a number to gain entrance (?!) but later that night when I returned to the hotel at 1 am, the front door was open. Wide open. No one there at all. Not the safest situation... The hotel itself is a bit run down although the room was fine. It's cheaper than other area hotels and it doesn't require two night stays so I guess it fits a need. If money is not a concern, this is not the place for you. If you're trying to crash for a night or so as inexpensively as possible, this is an adequate option.
Stayed 1 night in Sep 2023
Response from By Management on 28 Jan 2024
Hey Carl, thanks for your feedback and concerned about the safety at the same time. However, we really close the front door at 12am midnight until 6 am at the morning. In addition, some people went out side and stayed out side after 12am, so we kept eye on the door and we don't let anyone else come in to the hotel other than those people staying our hotel.

6/10 Okay

ron

Liked: Cleanliness, staff & service
Very comfortable beds shower in bathroom very clean and comfortable not water For the budget customer it was wonderful
Stayed 1 night in Sep 2023
Response from By Management on 6 May 2024
Dear Ron,Thank you for sharing your positive feedback about your recent stay with us. We're delighted to hear that you found our beds comfortable and the shower clean and comfortable. Providing a comfortable and pleasant experience for our guests is always our top priority, and we're glad we could meet your expectations.We're also pleased to hear that you found our accommodations suitable for budget-conscious travelers. It's our goal to provide great value without compromising on comfort or cleanliness.Thank you for choosing to stay with us, and we hope to welcome you back for another wonderful stay in the future!Warm regards,

10/10 Excellent

Mohammad Nasim

Stayed 1 night in Aug 2023
Response from By Management on 6 May 2024
Dear Guest Nasim,That's fantastic news! We're thrilled to hear that you had a wonderful experience during your stay with us. Your 5-star rating means a lot to us, and we truly appreciate your positive feedback. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back again soon!Warm regards,

4/10 Poor

Susan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from By Management on 6 May 2024
Dear Susan, We appreciate you taking the time to rate your recent stay with us. Your feedback is important to us, and we're sorry to see that your experience did not meet your expectations. If there's anything specific that we can address or improve upon, please feel free to reach out to us directly. We value your input and hope to have the opportunity to welcome you back for a better experience in the future.Best regards,

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from By Management on 17 Aug 2023
Dear Guest ,Thank you so much for your positive feedback. We are glad to hear that we have made your stay comfortable. we are waiting to welcome you again very soon. take care.

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Ehh
Satisfactory hotel but overpriced for what it is. Updates and repairs to lobby and rooms are needed. Owners are friendly, and it was an ok stay, but not great, and not worth the price. Moderately clean, but not spotless by any means. The positive side is the location, right in town and walking distance to most things.
Stayed 2 nights in Aug 2023
Response from By Management on 15 Aug 2023
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

10/10 Excellent

Moraya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from By Management on 13 Aug 2023
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

8/10 Good

Heide

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very present ant genuinely friendly. The place is as clean as a lab. The decor is not at all remarkable and the price is too high for what is on offer.
Stayed 1 night in Aug 2023
Response from By Management on 8 Aug 2023
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
At the very least you could clean up the storefront of your building and tend to the 'garden' at the entrance to your property. The first impressions are grim! Hotel was adequate but very expensive.
Stayed 2 nights in Aug 2023
Response from By Management on 8 Aug 2023
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

10/10 Excellent

Vinicius

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from By Management on 8 Aug 2023
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

8/10 Good

Carretha

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Too expensive for the size of the room.
Stayed 1 night in Jul 2023
Response from By Management on 8 Aug 2023
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

8/10 Good

Robin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
they have better tv options than the big chain hotels-breakfast options were pretty good, enough to power our bike ride.
Stayed 1 night in Jul 2023
Response from By Management on 30 Jul 2023
Thank you so much for reviwing the hotel . Waiting to See you again.

6/10 Okay

Aileen

Travelled with family, Travelled with pets
Liked: Staff & service
Lovely proprietors and it was clean but a little shop worn. Not fancy in any way. The lobby smelled heavily of cleaner (good, in some ways -- at least they were keeping things clean! but it was too much). Not luxury but pet friendly, which is why we stayed here.
Stayed 1 night in Jul 2023
Response from By Management on 28 Jul 2023
Dear Guest,Thank you for the review.

10/10 Excellent

Denise

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful, very clean and hospitable front desk. Walking distance to everything and very convenient parking.
Stayed 1 night in Jun 2023
Response from By Management on 29 Jul 2023
THANK YOU SO MUCH FOR YOUR REVIEW.