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Reviews of Holiday Inn Houston Intercontinental Airport, an IHG Hotel

3 out of 5
Holiday Inn Houston Intercontinental Airport, an IHG Hotel
15222 John F Kennedy Blvd, Houston, TX

Reviews

7.6

Good

Rating 10 - Excellent. 339 out of 1002 reviews" "
Rating 8 - Good. 288 out of 1002 reviews" "
Rating 6 - Okay. 196 out of 1002 reviews" "
Rating 4 - Poor. 105 out of 1002 reviews" "
Rating 2 - Terrible. 74 out of 1002 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Tyneal

Liked: Cleanliness, staff & service
Exceded expectations.
Stayed 1 night in May 2024

8/10 Good

Misael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean and located close to the highway and airport. Mos of the staff is friendly and looking to help. Nevertheless I had a bad experience with a shuttle young driver, he parked blocking the way out in front of the lobby, when I gently asked him to move the van so me and other persons could leave we walked out took a look and just reply to me, " you can go that way" which is narrowed way in. I considered this a lack of interest on your guests safety and service attitude.
Stayed 2 nights in May 2024

2/10 Terrible

Toni

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Sonja, flowood

Liked: Cleanliness, staff & service, property conditions & facilities
Property was very nice
Stayed 2 nights in May 2024

6/10 Okay

Kelly

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Ljiljana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet. The staff were helpful and friendly.
Stayed 1 night in Apr 2024

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Rosalina M.

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Eugenia

Liked: Cleanliness, staff & service, property conditions & facilities
I appreciated The Office/Front Desk Clerk Paige she helped me even when Expedia had my Reservations wrong, Kudos to Paige.
Stayed 1 night in Apr 2024

10/10 Excellent

Guoping

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel for early air fryer
Stayed 1 night in Mar 2024

10/10 Excellent

Curtis

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stains in tub and not very clean…stuff was helpful & kind.
Stayed 1 night in Mar 2024

10/10 Excellent

John

Stayed 1 night in Mar 2024

6/10 Okay

Jocelyn

Liked: Cleanliness, staff & service
Downstairs level going towards the pool, smelled like cigarettes & was quite noisy like a party going on & pool area chairs were all dirty & you couldn’t sit anywhere unless you used a towel to sit on.
Stayed 1 night in Mar 2024

8/10 Good

Bea'trice

Business traveller
Liked: Cleanliness, staff & service
Loud traffic
Stayed 1 night in Mar 2024

4/10 Poor

Maureen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff were excellent and friendly. That was the only positive. We experienced delays and cancellation with overnight flights, and needed these rooms at the last minute at 3 AM due to exhaustion. The rooms had a terrible odor, I couldn’t tell if it was chemical or mold, but it was overpowering and gave us a headache. The restaurant staff for breakfast were extremely rude. My group had two rooms and two vouchers for breakfast each for two people, but she was argumentative about us wanting three meals, although we were entitled to four. My 13-year-old daughter was wearing socks to the breakfast buffet, and the waitress waited until after we had our plates and sat down to eat. She came over and insisted my daughter could not finish her meal unless she went back to the room and put shoes on. my daughter went all the way to the fourth floor, but our other guest had locked the security lock so she couldn’t get in to get her shoes. She came back, and I insisted that the waitress allow her to eat her food and we would leave right after. The waitress demanded our room number because her “manager” needs to know. I refused to give it to her, it wasn’t necessary. She kept asking and I finally told her if the manager needs our room numbers, he/she can come ask for them. We ate quickly and left.
Stayed 1 night in Mar 2024

10/10 Excellent

Alfred, Waterloo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

clarisse

Stayed 1 night in Feb 2024

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service
The sheets were dirty, hair on them.
Stayed 1 night in Feb 2024

10/10 Excellent

Linds

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff
Stayed 1 night in Jan 2024

2/10 Terrible

Efe

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The property is old. I have less towels. The towels were very old and needed to be changed. The hallway carpet is old... .suttle service driver was not friendly. I waited over one hour but the shuttle didn't come to the airport.. is very sad you paid over 100 dollars for a hotel that you cannot enjoy or feel comfortable in.....sad
Stayed 1 night in Jan 2024

8/10 Good

Isaiah, Hoover

Liked: Cleanliness, staff & service
We had a lot of people checking in all at once from the shuttle. Though there was a wait, the front desk staff was efficient in getting us checked in. I liked that the hotel had a shuttle and wasn't far from the airport. The hotel should replace the filter in the water fountain in the gym, though.
Stayed 1 night in Jan 2024

10/10 Excellent

David

Stayed 1 night in Jan 2024

2/10 Terrible

Daniel

Stayed 1 night in Jan 2024

2/10 Terrible

GLORIA

Stayed 1 night in Jan 2024

8/10 Good

Nidya

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Jerry

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked last minute due to airline flights being cancelled. Staff was swamped but I couldn't have been more impressed with the professional additude and compassion
Stayed 1 night in Jan 2024

10/10 Excellent

James, Clute

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friends, helpful, eager to serve.
Stayed 1 night in Jan 2024

10/10 Excellent

Vincent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spacious room with comfortable beds and pillows. Only negative was asked for the room to be cleaned, and when I arrived back, it was not.
Stayed 2 nights in Jan 2024

4/10 Poor

Omar

Disliked: Cleanliness, staff & service, amenities
The room they gave me was not cleaned from the previous hotel guests. All I asked for was fresh towels and after waiting for an hour, I went and sought out the towels myself at the front desk.
Stayed 1 night in Jan 2024

10/10 Excellent

Marcel

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities

6/10 Okay

Carl

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The check-in was disorganized as staff debated where to place me and the first room the door would not open even when the green light came on... the second room had no hot water for my shower and the third room was not much better. I was moved 3 times in 3-day stay. Onsite restaurant staff were excellent and food was very tasty. Shuttle did not run in time for my 5 a.m. departure had to order Uber.
Stayed 1 night in Dec 2023

10/10 Excellent

LISA, PEACHLAND

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

2/10 Terrible

Mohammed S.

Stayed 1 night in Dec 2023

10/10 Excellent

SOICHIRO

Business traveller
Liked: Amenities, property conditions & facilities
Restaurant was nice.
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight In Houston
Being close to the airport was a plus.
Stayed 1 night in Nov 2023

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay there again
Stayed 1 night in Oct 2023

6/10 Okay

Robert

Property needs an upgrade
Stayed 1 night in Nov 2023

2/10 Terrible

OTTO, Santa Ana

Stayed 1 night in Oct 2023

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ony regret is that the shuttle didn't run as consistently as other locations. Otherwise great stay. Tank, at the front desk was exceptionally helpful.
Stayed 1 night in Oct 2023

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was clean and comfortable, beds were very comfy. Hotel staff, particularly "Tank," went above and beyond to be helpful. The shuttle doesn't run with the same 24-hour frequency as other Holiday Inns, so I just rode with Lyft. Overall, great stay.
Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Convenient to the airport and the shuttle service was excellent. Nice to have the restaurant at the hotel. Food and service there were excellent. Rooms and hallways could use some updating but the hotel lobby was quite inviting. The tiny, thin bars of soap were the pits. Not hardly big enough to hold on to. Seemed rather chintzy.
Stayed 1 night in Oct 2023

4/10 Poor

Denise

Travelled with family, Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Nilo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Omadath

Stayed 1 night in Sep 2023

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean.
Stayed 2 nights in Sep 2023

10/10 Excellent

Brian

Stayed 1 night in Sep 2023

4/10 Poor

Gloria

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Water was not working, no shower and no toilet … they didn’t give us breakfast we paid for..and it smells awful in there
Stayed 1 night in Sep 2023