Standard Studio, 1 Queen Bed, Ocean View ( No Resort Fee 19750662) | Exterior
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Reviews of Ala Moana Hotelcondo by Luana Vacation Rental

3.5 out of 5
Ala Moana Hotelcondo by Luana Vacation Rental
410 Atkinson Dr., Honolulu, HI

Reviews

7.4

Good

Rating 10 - Excellent. 74 out of 246 reviews" "
Rating 8 - Good. 81 out of 246 reviews" "
Rating 6 - Okay. 46 out of 246 reviews" "
Rating 4 - Poor. 30 out of 246 reviews" "
Rating 2 - Terrible. 15 out of 246 reviews" "

7.4/10

Cleanliness

7.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Carmen

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I thought I was getting an accessible bathroom. It was not. No handrails for the toilet and the toilet was low. Only one handrail in the shower with the bathtub wall being so high it was difficult to get in. I only thank God my stay was short enough that I could put up with staying there, although I was very tempted to move. It was uncomfortable for me.
Stayed 3 nights in Feb 2024
Response from Luana Hawaii on 4 Mar 2024
Thank you for sharing your experience with us. We're sorry to hear that the bathroom did not meet your accessibility needs. We understand the importance of having the right facilities for your comfort and safety. We apologize for any discomfort this may have caused during your stay and appreciate your patience. If you have any further comments or suggestions, please feel free to share them with us.

8/10 Good

Joanne

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Cleanliness
N/a
Stayed 6 nights in Feb 2024
Response from Luana Hawaii on 8 Feb 2024
Thank you for choosing Luana Hawaii Realty for your stay.We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Eliud, Raleigh

Liked: Cleanliness, staff & service, property conditions & facilities
Thank You Very Very Very nice Place
Stayed 7 nights in Sep 2023
Response from Luana Hawaii Realty on 13 Dec 2023
Thank you so much for your kind words! We're thrilled that you found our place to your liking. If there's anything we can do to make your next stay even better, please don't hesitate to reach out. We can't wait to welcome you back!

8/10 Good

LYNN

Liked: Property conditions & facilities
no service, no problem
As this was a vacation rental, there was no 'service'. Not a problem. I did notice that there was a hole in the wall. The bed was somewhat softer than my personal preference.
Stayed 4 nights in Dec 2023
Response from Luana Hawaii Realty on 13 Dec 2023
Thank you for your stay at our vacation rental unit and taking time to review our unit. We appreciate your understanding regarding the lack of traditional services in a vacation rental setup. If there's anything specific, you'd like us to improve upon or if you plan to visit again, please let us know. We'd love to make your next stay more comfortable and enjoyable.Mahalo.

8/10 Good

KAZUMA

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 5 nights in Nov 2023
Response from Luana Hawaii Realty on 30 Nov 2023
Aloha Kazuma,Thank you for choosing Luana Hawaii Realty for your stay and taking the time to post a review of our property. We look forward to welcoming you back to our hotel in the future.

4/10 Poor

Barbara

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Rate not worth it. No daily service and only two toilet tissue provided for a week stay
Stayed 9 nights in Oct 2023
Response from Luana Hawaii on 21 Oct 2023
Thank you for your stay and letting us know about your experienced during your recent stay at our property. As we stated on the listing, we do not provide daily housekeeping services during your stay. We apologize that our service did not satisfy your expectations.

2/10 Terrible

Aeli

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower curtain was stained, tub drainage was bad, mattress hadn't had any cushion..... I didn't know it was managed by third party. I'll never book anything with Expedia anymore
Stayed 2 nights in Oct 2023
Response from Luana on 12 Oct 2023
Thank you for providing your feedback and letting us know about this issue. We apologize that our service did not satisfy your expectations. We will share your valuable opinions with our team to improve our services.

10/10 Excellent

Hiroyuki, Honolulu

Stayed 7 nights in Sep 2023
Response from Luana Hawaii on 21 Oct 2023
Aloha, thank you for choosing Luana Hawaii for your stay. We look forward to welcoming you back to our hotel in the future. Mahalo.

10/10 Excellent

Tonya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2023
Response from Luana Hawaii Realty on 18 Aug 2023
Thank you for choosing Luana Hawaii Realty and being a wonderful guest and welcoming you back soon. Mahalo.

10/10 Excellent

Samara

Stayed 2 nights in May 2023
Response from Luana Hawaii on 7 Jul 2023
Thank you!

10/10 Excellent

CHERYL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a very spacious unit. would love staying there again.
Stayed 2 nights in Apr 2023
Response from Luana Hawaii Realty on 11 Apr 2023
Thank you for being a wonderful guest and welcoming you back soon. Mahalo.

8/10 Good

Verified traveller

Business traveller, Travelled with family
Liked: Staff & service, property conditions & facilities
Overall good BUT….
Location was perfect!! And room was clean. But 1.Door of closet does’t on the slide, it’s very hard to open. 2. Table shook terribly, hard to eat and write.. 3. The most of all, bed is sagging in the center, 2 people moves toward to center, hit each other all night. And uncomfortable.
Stayed 5 nights in Mar 2023
Response from Luana Hawaii Realty on 13 Mar 2023
Aloha,Thank you for choosing Luana Hawaii Realty and letting us know about the issues that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement.We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Ken

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2022
Response from Luana Hawaii Realty on 13 Jan 2023
Thank you for being a wonderful guest and welcoming you back soon. Mahalo.

8/10 Good

Mari, Honolulu

Travelled with family
Liked: Cleanliness, property conditions & facilities
Price was good, close to Ala Moana Mall and Park.
Stayed 7 nights in Oct 2022
Response from Luana Hawaii on 19 Oct 2022
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at our vacation rental unit.We hope to see you soon!

4/10 Poor

Andrew, Granite Bay

Travelled with partner, Travelled with group
Liked: Cleanliness
Disliked: Staff & service
The property is in a convenient location. However, it's not managed by the hotel, but through a different real estate agency. Its check-in is still done by the hotel though with a very long line around 4:00 pm. It took us over an hour to get through. This is unexpectedly long wait and upset some family members.
Stayed 7 nights in Sep 2022
Response from Luana Hawaii Realty on 19 Sept 2022
Thank you for your stay at our vacation rental unit. It was a pleasure serving you. We really appreciate you taking the time to share your feedback and being so open with us.We are very sorry the line to check in was so long. This is privately managed unit however the check in is done by hotel front desk. Thank you again for taking the time to share your experience with us. We’re grateful for customers like you.

10/10 Excellent

Claire

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a 2 bedroom suite and loved it. The unit was on the 34th floor and was spacious with multiple lanais in each room. The kitchen was stocked with 2 blenders which we did not use, but a rice cooker which we used everyday! I would rent this unit again for the size and location. We found that parking was only difficult to find if you come back very late in the evening; this wasn't a problem for us, because we were always back before 9pm. I would absolutely stay here again.
Stayed 8 nights in Apr 2022
Response from Luana Hawaii Realty on 18 May 2022
Aloha! Thank you very much for staying with us for your vacation here in Hawaii. We are very pleased to hear that you have enjoyed your stay at our unit. Thank you very much for being a wonderful guest, we look forward to hearing from you again in the future! Mahalo.

6/10 Okay

Nikole, Taylor

Stayed 4 nights in May 2022

10/10 Excellent

Estefania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice area. There’s a bridge to the nice outdoor shopping center next door on the second floor. It’s a well recognized hotel in Honolulu, however when you book through Expedia, you’re getting a sort of Air Bnb deal. So you’ll have to sign a contract that you’ll take care of the room you’re given, that you acknowledge the private company’s rules, etc. Yet the room is like any other room in the hotel… so I didn’t understand that. Nonetheless, it was a great stay. In a great area. If you don’t wanna do the walk to Waikiki, Uber/lyft is like a $7 - $12 ride depending on what time you order it. Ala Moana beach park is 2 cross walks away. That’s one of the best perks of staying at this hotel as well because it is beautiful there and less of a crowd than at Waikiki and you can catch a beautiful sunset.
Stayed 5 nights in May 2022
Response from Luana Hawaii Realty on 10 May 2022
Thank you very much for staying with us for your vacation here in Hawaii and providing your review. We are sorry for the confusion; this unit is privately managed vacation rental room at Ala Moana Hotel. It was a pleasure to have you as our guest and we hope to welcome you back soon.

8/10 Good

Gwendolyn L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room should be cleaned every couple of days
Stayed 6 nights in Apr 2022
Response from Luana Hawaii Vacation Rental on 2 May 2022
Aloha Gwendolyn, Thank you for your stay at our Ala Moana Hotel vacation rental unit and providing your feedback. Since this is vacation rental unit, the housekeeping service is available with additional fee. Thank you very much for being a wonderful guest. Mahalo.

4/10 Poor

Grant

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Extremely noisy construction and pool closure. This wasn’t made obvious at time of booking.
Stayed 4 nights in Apr 2022
Response from Luana on 12 Apr 2022
Thank you for your stay at our vacation rental unit and providing your feedback. We stated on the listing regarding exterior construction and pool closures, however we are verry sorry if the notation was not clear. We apologize for this inconvenience.

6/10 Okay

Beate

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Mar 2022

10/10 Excellent

Levon

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed in room 1608 which is a private condo unit with King Bed, ocean-view. Housekeeping was not included- I was ok with this since I was traveling alone. The coffee mugs provided were dirty with coffee stains. I brought my own mug with me so it wasn’t a problem. These minor negatives did not impact my overall experience. The AC works great which is a huge plus. There’s a mini fridge, microwave, no utensils or plates, but two coffee mugs. There is a iron and ironing board, blow dryer, huge closet space with hangers, starter kits of one roll of paper towel, couple rolls of tp, toiletries. There’s a coffee pot with coffee filters. The TV is not the easiest to navigate. Remote control buttons are sticky and delayed. Ala Moana Shopping Center is located on the same property. There’s a Starbucks downstairs. Easy access to Lyft/Uber from the lobby. Parking is available $35.00 per day with in/out privileges. Parking is limited. The hotel property is clean, friendly staff, excellent location. Safe and private. You can’t access the elevator without the room key.
Stayed 7 nights in Feb 2022
Response from Luana Hawaii Realty on 8 Apr 2022
Aloha. Thank you for choosing our vacation rental unit for your stay and providing your feedback. We will address these issues. Thank you very much for being a wonderful guest, we look forward to hearing from you again in the future! Mahalo.

6/10 Okay

Brandon

Stayed 4 nights in Jan 2022

10/10 Excellent

James

Stayed 7 nights in Nov 2021

4/10 Poor

Verified traveller

Disliked: Cleanliness
They charged $34.50 p/night ($105 total) and there was never any parking. They said it was OK to park where notice says, “No Parking” and everyone else did that. Very dangerous and risky for accidents and rental damages. They told me to park on the street which is a lower rate but I was already charged the full on-site rate!
Stayed 3 nights in Jul 2021
Response from Luana Hawaii Realty on 27 Jul 2021
We are sincerely sorry for the inconvenience Ala Moana Hotel parking has caused. We will make sure to inform Ala Moana Hotel of this matter as parking is out of our company's control.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking situation was TERRIBLE!!! One night we had to park at the mall because the hotel’s parking garage was fully occupied. The hotel staff were courteous and professional. Overall the hotel was pretty clean. The door men were outstanding! Always making sure we knew how to get to our desired locations and called a cab for us when we needed one.
Stayed 4 nights in Jul 2021
Response from Luana Hawaii on 19 Jul 2021
Thank you for your review and stay at our Ala Moana Hotel unit!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprisingly great room!
Great location right next to Ala Moana Shopping Center. The room was clean although a little worn in places. The refrigerator was hard to open but worked well. The view was great. The room could have used a little table to eat on. We got locked out once but the hotel staff was very efficient in coming to help. Very convenient location if friends/family are going to be picking you and driving you around.
Panoramic view
Stayed 6 nights in Jul 2021
Response from Luana on 18 Aug 2021
Thank you for feedback! We are glad you enjoyed your stay here. Mahalo!

10/10 Excellent

Verified traveller

Stayed 9 nights in Jun 2021
Response from Luana Hawaii on 19 Jul 2021
Thank you for your review!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2021
Response from Luana on 14 Jun 2021
Thank you very much for staying with us for your vacation here in Hawaii. We are very pleased to hear that you have enjoyed your stay at our unit. Thank you very much for being a wonderful guest, we look forward to hearing from you again in the future!

4/10 Poor

Verified traveller

Disliked: Staff & service
Ok
The stay was alright I paid for an ocean view but ended up with a city view very disappointing
Stayed 8 nights in May 2021
Response from Luana Hawaii Realty on 17 May 2021
Thank you for your review and we are sorry to hear that the view from the room did not meet your expectation. Every hotel/unit owner has a different definition of ocean view and oceanfront view. We are available to answer any questions before your booking as well.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love how close we were to the beach and shopping mall
Stayed 3 nights in Apr 2021
Response from Luana Hawaii on 5 Apr 2021
Aloha, Thank you very much for being a wonderful guest, we look forward to hearing from you again in the future! Mahalo.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2021
Response from Luana on 9 Apr 2021
Thank you for your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2020
Response from VR on 9 Dec 2020
Thank you very much for your feedback!

4/10 Poor

Sandra

Travelled with family
Disliked: Staff & service, property conditions & facilities
Dissapointed
I was dissapointed in the room. Its old, outdated and an extremely basic hotel room. The hotel Ala Moana Hotel is nice, I would suggest booking directly with the hotel, at least you will get maid service. You might as well pay the higher price because the cleaning charge of 130 you could probably get a suite. A/C either hardly worked or periodically it would free you. Coffeemaker with no coffee. MAKE SURE YOU READ THE FINE PRINT. The price may look good but when you add on the cleaning and "owners" fees, its way more than it appears.
Stayed 3 nights in Jun 2020
Response from Gaia Hawaii on 23 Jun 2020
Thank you very much for staying with us and providing your feedback. We apologize that our service did not satisfy your expectations. We will refer to your opinion to improve customer service in the future.

6/10 Okay

Verified traveller

Travelled with family, Travelled with partner
Liked: Staff & service, amenities
Room is smaller than on the picture, small beds as well. They are doing construction over there and elevators had some weird ways to go to lobby. They need to clean room better. I found a small bottle of Korean liquor under the bed, and my mom found an old cookie under hers.
Stayed 8 nights in Mar 2020
Response from Hawaii on 12 Mar 2020
Thank you for providing your staying with us for your vacation here in Hawaii and letting us know about  this issue. We apologize that room was not clean. We will address this issue as soon as possible. Thank you very much for being a wonderful guest, we look forward to hearing from you again in the future.

8/10 Good

Shir

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THIS IS A GREAT PROPERTY. THE ONLY COMPLAINT I HAVE IS NO ROOM SERVICE DURING OUR STAY.
Stayed 2 nights in Feb 2020
Response from Hawaii Luana on 12 Feb 2020
Aloha, Thank you very much for staying with us for your vacation here in Hawaii. Also we appreciate your feedback. Thank you very much for being a wonderful guest, we look forward to hearing from you again in the future! Mahalo,

6/10 Okay

Shawna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is great, I love the staff, the area and Starbucks in the lobby. I stayed in a condo in the hotel this time and I’m not sure I would do it again.Since it’s owned separately I couldn’t Ask the front desk anything. I do not have any hot water the first two nights, it was cold this trip and the heater did not work and there is not an extra pillow or a blanket. The bed only had a sheet and a light blanket on it and the pillows or small squares.
Stayed 3 nights in Feb 2020
Response from Gaia Hawaii on 10 Feb 2020
Aloha, Thank you very much for taking your time to write us a review. We are very sorry to hear that your stay with us did not meet your satisfaction. We will continue to work hard to bring our guest a pleasant stay. Mahalo

2/10 Terrible

Jimmy

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Filthy room in exchange for $100 in cleaning fees
Filthy room. Exorbitant cleaning fees for a place that wasn’t clean? Feel like I should be reimbursed somehow.
Stayed 1 night in Jan 2020
Response from Gaia on 21 Jan 2020
Thank you very much for staying with us and providing your feedback and letting us know about  this issue. We apologize that our service did not satisfy your expectations. we will contact housekeeper and address this issue as soon as possible. We are sorry for the incovinience.

4/10 Poor

SSE

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Way smaller than picture showed. Bed were horribly uncomfortable. Because it was owned by a third party there was no housekeeping.
Stayed 5 nights in Jan 2020
Response from Gaia on 21 Jan 2020
Thank you very much for staying with us for your vacation here in Hawaii and providing your feedback and letting us know about  this issue. We apologize that our service did not satisfy your expectations. We will address this issue. We are sory for the inconvinience.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk is very helpful! Great views with central location to shopping, activities and beach.
Stayed 2 nights in Dec 2019
Response from Gaia Hawaii on 3 Jan 2020
Aloha, Thank you very much for staying with us for your vacation here in Hawaii. Thank you very much for being a wonderful guest, we look forward to hearing from you again in the future! Mahalo,

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
Thx for the nice experience for me and my wife to enjoy
Stayed 7 nights in Nov 2019
Response from Gaia Hawaii on 20 Nov 2019
Aloha, Thank you very much for staying with us for your vacation here in Hawaii. We look forward to hearing from you again in the future! Thank you very much for being a wonderful guest. Mahalo,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean; Walking distance to Ala Moana Beach Park and Ala Moana Mall.
Stayed 9 nights in Oct 2019
Response from Gaia Hawaii on 9 Nov 2019
Aloha, Thank you very much for staying with us for your vacation here in Hawaii. We are very pleased to hear that you have enjoyed your stay at our unit. Thank you very much for being a wonderful guest, we look forward to hearing from you again in the future! Mahalo,

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hawaii
Wonderful hotel. Comfy room. All we needed. So close for shopping and beach. Loved the restaurant at the top. Just needed somewhere to lift our luggage on. An explanation on how the shower works would be good as we thought we only had cold water for a while. Over all perfect for a couple. Great hotel.
Stayed 5 nights in Sep 2019
Response from Gaia Hawaii on 18 Sept 2019
Aloha Stacey, Thank you very much for taking your time to write us a review. We always appreciate our customer's feedback. Thank you for your suggestions such as having a luggage holder in the room, as well as instruction on how to use the shower; specifically how to turn on hot water. We will discuss with our team regarding these suggestions, and will work towards improve our units for our valued customer. Thank you again for choosing Gaia Hawaii for your stay, and we look forward to hearing from you again in the future! Mahalo,

6/10 Okay

Verified traveller

Travelled with family
Liked: Amenities, property conditions & facilities
I stayed only one night so I don't have much experience to expand on. But it was overall okay.
Stayed 1 night in Aug 2019
Response from Gaia Hawaii on 18 Aug 2019
Thank you for choosing Gaia Hawaii for your stay. It was a pleasure to have you as our guest and we hope to welcome you back soon.

2/10 Terrible

Verified traveller

Stayed 1 night in Aug 2019
Response from Gaia Hawaii on 17 Aug 2019
Thank you for choosing Gaia Hawaii for your stay and providing your feedback and letting us know about this issue. We apologize that our service did not satisfy your expectations. Please let me know what we can do to make your stay happy.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jul 2019
Response from Gaia Hawaii on 1 Aug 2019
Thank you for choosing Gaia Hawaii for your stay. It was a pleasure to have you as our guest and we hope to welcome you back soon.

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room. Easy check in and love the handicap access doorway
Stayed 2 nights in Jun 2019
Response from Gaia Hawaii on 17 Jul 2019
Thank you for choosing Gaia Hawaii for your stay. It was a pleasure to have you as our guest and we hope to welcome you back soon.

8/10 Good

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I could only say it was excellent except I would have liked a full kitchen. I still had to go out to eat. But, I was pleased with the Hotel and being next door to a big mall & hop-on Hop-off trolley. All good. Caught an Airport bus 200m down the round.
Stayed 3 nights in Jul 2019
Response from JW on 17 Jul 2019
Aloha Larry, Thank you very much for you feedback. It is very satisfying for us to hear that our guest have enjoyed their stay. Ala Moana Hotel is indeed located at a very convenient location. Also, we will certainly discuss with our team if there are anything we can do to improve the kitchen use. It was a pleasure having you as our guest, and we look forward to hearing from you again. Mahalo,

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
When I booked the room at $190'41, I thought this was a reasonable rate for Honolulu. Then a "property fee" of $375.72 for 4 nights was added to the total. I assumed that at $326 per night it would be a nice accommodation.When we booked in, the receptionist explained that the Ala Moana Hotel had nothing to do with the room other than collect the money for the owner of the room. She also explained that there was no cleaning of the room by the hotel and if I wanted the room cleaned, I would ha e to arrange this with the owner.When I saw the room, I was disappointed. It was a standard hotel room with a microwa e and small fridge but had no cutlery or dishes except glasses and cups. Extremely disappointed.
Stayed 4 nights in Jul 2019
Response from Gaia Hawaii on 16 Jul 2019
Thank you very much for your feedback. I am very sorry to hear that your stay with us did not meet your satisfaction. We are currently working with the 3rd party website regarding the price displaying, and we have strongly advised them to display the total pricing more clearly. Please be advise that our unit is a vacation rental unit and does not come with daily housekeeping, which should be stated on the website. We also apologize our unit was not of satisfactory; we will continue to work hard so that our customer will have a pleasant stay. Again, we apologize your stay with us did not meet your satisfaction. Sincerely, Gaia Hawaii

4/10 Poor

Stephanie

Disliked: Property conditions & facilities, room comfort
Not a happy camper
I booked an ocean view on the 3rd & 4th of July so I can watch the fireworks from my balcony but there was another structure in the way so no clear view of fireworks. I’m very disappointed for the price I’ve paid for this room.
Stayed 2 nights in Jul 2019
Response from Gaia Hawaii on 10 Jul 2019
Thank you for choosing Gaia Hawaii for your stay and providing your feedback and letting us know about this issue. We apologize that our service did not satisfy your expectations.