This is my second time staying in the hotel, so I had some ideals of what to expect. Somehow this time the staff seems to be under pressure, and I experienced a sense of indifference with some of the staff. This is more pronounced in the Breakfast room, which is a shame, as it provided an excellent breakfast. The room was very clean and tidy, well stocked with tea and coffee, a great bonus as I am a heavy coffee drinker. Overall rating, is still a very good hotel and I would consider to stay again when I next come to Hong Kong.