6/10 Okay
Neil
Travelled with partner
20 Apr 2024
Liked: Cleanliness
Disliked: Staff & service
It most probably is a very nice hotel except for Room 6! When we arrived (17.30) there was a noisy extractor fan below which made the windows rattle constantly. I asked for another room but was told that the fan would be turned off and would be okay then. When we came back after dinner and had drinks in the bar we returned to the room and it was till rattling. On complaining again (22.00) we were then offered another room, but this was much too late to repack etc. eventually they shouted to the kitchen to turn off the fan which they did and the rattling stopped. We were given a £35 refund to the expeida account but that was not the point, the stay was really ruined by then.
I have to say that the breakfast was excellent though!
Neil
Stayed 1 night in Apr 2024