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Reviews of Old Edwards Inn and Spa

2 out of 5
Old Edwards Inn and Spa
445 Main St., Highlands, NC

Reviews

9.6

Exceptional

Rating 10 - Excellent. 66 out of 76 reviews" "
Rating 8 - Good. 7 out of 76 reviews" "
Rating 6 - Okay. 1 out of 76 reviews" "
Rating 4 - Poor. 1 out of 76 reviews" "
Rating 2 - Terrible. 1 out of 76 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
exceeded expectations !
Couldn't have loved it more! Hotel takes you back in time. Would recommend Mountain Fresh for breakfast and Paoletti for dinner.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming Hotel
Staff was very friendly, helpful and professional. Décor in lobby, Madison's restaurant and Hummingbird lounge was charming and welcoming. It was cold outside so the many fireplaces were comforting and welcoming. Our room was a good size with a very comfortable bed, great sheets and nicely decorated. Overall, this is a great place. My only issue was with the bathroom in our room. While it had great amenities (love the towels), it is not designed for short people - getting in and out of the tub/shower combo was a bit of a challenge.

10/10 Excellent

Kayce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star atmosphere and accommodations.
My husband and I stayed at Old Edwards Inn to celebrate our anniversary and we really enjoyed ourselves. The staff was so friendly and professional and everyone we came in contact with was so courteous. We had such a lovely stay.

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
recommend better time to stay around Highlands, is not during the late winter months as several restaurants close for the season. book reservations well in advance of any stay as best ones book up early and tougher to find somewhere to eat at the last minute. hotel restaurants also book up quickly. you can always cancel later. there are 2 Sections to stay: Inn Facility is right downtown. the Lodge facilities are only 1 block away and are much more quiet than the Inn and very peaceful and walking distance to the hotel for breakfast and the main street for shopping. 16 of us found the Lodge Game Room at the lodge and brought our own beverages and watch football and there still was plenty of room for others to join.

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Romantic Getaway
This place is absolutely incredible. It was romantic, secluded, peaceful, and breathtakingly beautiful. We actually extended our stay because we were so pleased. The staff was above and beyond kind, helpful, and professional at every encounter. Worth every penny. We will be back.

8/10 Good

Frequent travel, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Up-upscale, beautiful landscaping, classic dark wooden beams/paneling, best location, good food,excellent staff, some "over trained", thus annoying. Campus atmosphere requires walking-unless you stay in main bldg.Heated-tile floor in bathroom is nice.

10/10 Excellent

Kris, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had an amazing stay at the hotel! Every staff member was friendly, the campus beautiful and the room clean and elegant.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent. High end with many quiet areas to just hang out

10/10 Excellent

N.Y.C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great weekend getaway
As a northeaster I would describe it as the Hamptons of the NC mountains. Not cheap, but worth every dollar. Great restaurants and plenty to do for the outdoorsman.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very quaint setting in the mountains and very relaxing

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury with out sacrificing nature
Great weekend relaxing on the NC mountains.The food was very good specially the fresh trout. Great hiking and a visit to the spa at the resort is the cherry on top of the weekend.

10/10 Excellent

Random Travels, Atlanta suburbs

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lodge offers extra space and privacy
First trip to Highlands for a brief get away. Highly recommend both Highlands and Old Edwards.

10/10 Excellent

Amy, Minneapolis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding Hotel
We loved Old Edwards Inn & Spa! We stayed in 2013 built Falls Cottages and they were BEAUTIFUL. A lovely salt-water pool was just a short walk away, with poolside beverage and lunch service - couldn't be more relaxing. We went on walks around the adorable town each day and checked out a nice little hike (Sunset Rock) nearby. There is still more to see and we plan on returning soon.

10/10 Excellent

Charles, Raleigh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Getaway
Our trip was a quick getaway for our anniversary. Old Edwards (and the town of Highlands) exceeded our expectations in every way. The service and facilities at Old Edwards are absolutely top-notch. We will definitely go back.

10/10 Excellent

Patricia, Georgia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel stay at the Old Edwards INN
It exceeded all expectations! I would give it a 5 or 6 star! Travelocity also was of the greatest assistance in helping us with the reservations..The person that booked for us was professional and personable and made it happen for us in a usually sold out place.. She had the expertise to handle a special request.. this being our anniversary and all. I will use again and refer you in the future to friends and family. First time using Travelocity and it was GREAT!! Also, impressed that you had access to bookings at this exquisite place!!! Thank You. All the Best. Patricia Overton

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Michael, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding!!!! Worthy of its 5 star rating!!!
One of the finest hotel properties in the U.S. We loved every aspect of our 3 night stay. Can't wait to return!

10/10 Excellent

Deborah, Lilburn, GA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Five star rating all day long:service, comfort
It was our 43rd wedding anniversary and we could not have stayed anywhere nicer. If we had not had doctor appointments the day of arrival and day of departure we would have extended our time because it was absolutely the most comfortable and beautiful resort we've ever stayed. And we have stayed at Ritz Carltons, Grove Park Inn, Pinehurst, and many other four and five star accomadations throughout the world. It was a pleasant surprise also for us to have been upgraded to a suite upon our arrival. As sometimes has happened in the past I forgot to pack up a few items in the room. Never in the forty plus years we've been traveling have we ever been contacted by the hotel after we left about things we left and asked if we would like for them to be mailed to us at no charge. I have even called hotels before within twenty-four hours asking them to check on items I've left behind and had hoped they would be willing to mail them to us with us paying the charge and not been successful in the hotels helping find our things or send them back. So we have become a loyal patron of Old Edwards Inn and Spa for life.

10/10 Excellent

Walter, Roswell, GA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old Edwards Inn, Highlands, NC
Excellent

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Tiffany, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good about our trip other then some stuff they missed cleaning in our room and they were working on something behind ou room which was noisy.

10/10 Excellent

Suzanne, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Special Occasion Destination
One of the very best luxury hotel experiences. We felt treated like royalty, and it did not feel like the hotel was trying to get every last dime from us the way that some do. There is an overall feeling of generosity that must stem from the owners. The food is very good - not the best ever, but perfectly fine, minus a cheese plate at the bar which was clearly pulled together last minute. But everyone tried their best to help us celebrate a very special occasion, and we will be back. This will always be a very heart warming place for us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anniversary getaway...👌🏻
Great little getaway in the perfect hotel and town!

10/10 Excellent

Jeffrey, Cincinnati

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NC getaway.
We will be back!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had great service, and the amenities were many. An outstanding location and facility for a getaway weekend--even though it was very cold outside.

4/10 Poor

BE, Birmingham, AL

Liked: Cleanliness, room comfort
Disliked: Staff & service
So disappointed..
I was looking forward to going to going here. My husband & I made reservations to stay several days after Christmas. In October, I called the spa to book a couples massage. Overall, the hotel is nice. Our room was clean & spacious. My husband & I showed up to the spa for our 11 am appointment, to find out that it was never actually made. Considering it was one of the main reasons we went, I was pretty upset. They were able to fit us in for massages about 1.5 hours later. So we went ahead and had lunch at the spa (which was basically $40 for mediocre chicken salad and hummus.. Don't waste your time or money!) and waited patiently for our delayed appointments. Unfortunately, my husband and I were separated for our appointments and my massage therapist was terrible. He was a loud breather and I could hear him loudly sigh multiple times through our appointment. The massage did not feel good, in fact he was almost rough and sloppy when it came to appropriately draping me and whatnot. The lights in the room weren't dimmed. I couldn't wait for it to end. Then when I found out my husband had the same experience, we were pretty upset about paying nearly $400 for such a terrible spa day. Oddly enough, I heard another customer complaining about how they screwed up her appointment. She said "my husband and I got married here last year and I feel like we are barely getting base service". Touché my friend. NEVER going back.

10/10 Excellent

Ryan, Chattanooga, tn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, park the car and enjoy Old Edwards and Highlands. Easy walk to everything.

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A special place.Houschton, Ga.
My stay was relaxing and all that I expected. I return soon!

10/10 Excellent

Al, louisiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
superb hotel
Beautiful hotel. Perfect location. Luxurious suite with large private porch with comfortable furniture. The multi-head shower was amazing (gotta get one of those) but the outstanding feature was the accommodating staff. Really enjoyed ur 3 night stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay at Old Edwards Spa and Inn
The hotel and staff were excellent striving to meet and exceed all our needs. Highlands is an absolutely beautiful area and the hotel was close to waterfalls and other outdoor activities that we enjoy. My husband and I were able to have a leisurely and relaxed vacation.

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Upscale Mountaintop Inn
Beautiful hotel in an upscale mountaintop town. The hotel staff was not consistent. We were lost track of at check-in and waited behind others who arrived after us and forgotten again at lunch and waited behind others who arrived after us for a waiter. Our appetizer was delivered to another table and it came after our entrée after we inquired. So definitely some operational and staffing issues but all in all the place is so lovely you get over the service issues.

10/10 Excellent

Lucy, Miami, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply Fabulous
I really enjoyed staying at the Old Edwards Inn. My only regret is that we didn't have more time to enjoy all the Inn offered. We went for a wedding and were pretty busy with all the festivities. I would definitely recommend this hotel. Friends used the spa and really enjoyed their massages. We had breakfast in the hotel and it was superb. Lunch outside in the terrace restaurant was also great. I will definitely visit the Old Edwards Inn again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at Old Edwards Inn
I enjoyed my recent stay at Old Edwards and would return again. Our room was in the lodge area and was very comfortable. The bathroom had heated floors and plenty of towels. We did have an issue with the tub drain and they came by and repaired the problem, while we are visiting the spa. The staff was always available to help with all of our needs, including finding me ear plugs (that I left at home). If you have a chance, I would say definitely visit the Spa and the Wine Garden - you will not be disappointed.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay and palatial spa
We celebrated a special birthday at the Old Edwards Inn and will definitely be back. We loved the heated floor in the bathroom and our cozy bedroom with balcony overlooking main street. The service was impeccable and very professional but also friendly. My wife absolutely loved the spa and said it was the most beautiful and relaxing spa treatment ever. Many kudo's to the management of this hotel for making our stay so enjoyable.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best service ever
What a great hotel. Beautiful, clean, comfortable, large rooms. Cookies, champagne, bottled waters, a rose and personalized letter were in the room. A bag of fruit and water were given to us upon check out. The staff were SO accommodating and helpful!

10/10 Excellent

charlotte, suwanee, ga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mountain trip
Best place I ever stayed in. Beautiful room in historical hotel. Service the best ever.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never have I had a hotel call to say that I left my charger, then offer to mail it to me. Love this place!

8/10 Good

Kimberly, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty impressive
From the moment you walk in where they greet you with champagne and someone spends 10 minutes walking you around the property talking to you about the wine garden, rooftop terrace bar, salon and spa and fitness classes you can while there -- you know you're in for a treat. If you want to feel pampered and have a good time -- you will not be disappointed here. Plus the small town hosts a number of great restaurants, shops and nearby waterfalls you can check out. I even had my hair done by Jennifer at the salon on-site and it's probably the best hair cut I've ever gotten and I'm not the easiest of clients to please. The property is located across 2.5 city blocks and I couldn't get over how incredibly gorgeous all the buildings were designed, inside and out and areas were landscaped. It's an oasis for sure and you won't be disappointed by making the trek here...

10/10 Excellent

Jenny, Lexington, KY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Five star establishment with great service!
Our room was the cheapest option available. Next time I will upgrade to a room with a mini bar and outdoor seating.

10/10 Excellent

Lauren D.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place to celebrate a special occasion!
My husband and I just returned from a 2 night stay for our anniversary. Everything and everyone on the property were top notch. We had one of the best trips of our lives and although it was only two nights, it seemed like much more. The spa is elegant and amazing with very nice staff.

10/10 Excellent

Jay & Eva, Alpharetta, GA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The most beautiful ambiance of any hotel in area.
We celebrated my birthday and our 31st anniversary at the lodge in a king suite that was exquisite. Everything about this place is high end and top notch. The service is impeccable, the rooms most luxurious and well appointed and the environment so pleasing it makes you not want to leave. We dined at Madison's and the experience was wonderful, the food very good. We both enjoyed a complementary yoga class one morning and a dumb bell exercise session the next. The fitness center facilities and staff are excellent. Even in the dead of winter, the main pool was open and heated with a dome over it... the hot tub outdoors was inviting and we wished we had brought our swimsuits. Next time. We heard the Spa is one of top rated in the country from another guest couple who utilized it but we did not get a chance to try it on this trip... also, next time... We loved everything about this place and can't wait to go back when we can stay more than a couple of nights.

10/10 Excellent

David, Decatur, GA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellence
First stay at Old Edwards and we've been coming to the Highlands-Cashiers area for 15 years. Frankly, they win. If you're looking for a first class experience you've found it. If you have an important event or family get together and you want to know for certain that you'll get it - stay here. I scoured the internet looking at places to stay, read reviews and even thought about staying at a place we had visited before, but I decided to spend a few more dollars in hopes that it would pay off in a wonderful experience for my family - boy did it ever! Not only will this be the only place I will stay in the area - they've left me wondering how soon I can find a reason to visit again. When my wife asked me if I thought we could return at another time sans children I knew she was enjoying her stay! The facility itself is impeccable. Luxury but not gaudy, it fits the Highlands well. Heated floors and towel racks in the bathrooms, fireplaces and flat screen televisions in each room and the living room areas. Stop looking for a nicer place to stay - you've already found it.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
A wonderful relaxing stay at this Hotel. There was one glitch but the Hotel staff took care of us by giving us a complimentary dinner. I have to say the Hotel's restaurant has excellent food and our waiter (Jeffrey) made our evenings an absolute delight!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Scott, Central FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highlands in October
This resort is located in Western NC nestled in the mountains and is an excellent base camp location for hiking. The staff is warm and welcoming with attention to detail that not many can come close to. The perfect place to come to and get away from the hustle and bustle of the outside world. Restaurants located within the facility are well appointed with excellent cuisine although the town has several excellent restaurants that are all within walking distance. Will definitely return..