Exterior

Reviews of The Westin Washington Dulles Airport

4 out of 5
The Westin Washington Dulles Airport
2520 Wasser Terrace, Herndon, VA

Reviews

8.8

Excellent

Rating 10 - Excellent. 650 out of 1001 reviews" "
Rating 8 - Good. 193 out of 1001 reviews" "
Rating 6 - Okay. 64 out of 1001 reviews" "
Rating 4 - Poor. 43 out of 1001 reviews" "
Rating 2 - Terrible. 51 out of 1001 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel convenient to airport. Parking cost an extra $15 in a garage attached to hotel. But, room value was good enough, I didn't mind too much.
Stayed 1 night in May 2024
Response from General Manager on 24 May 2024
Dear Susan, Thank you for reviewing your stay at The Westin Washington Dulles Airport. We are glad to know you had a pleasant experience and that you loved our beautiful property and convenient location close to the airport. However, we regret not meeting some of your expectations. We appreciate your feedback and hope to see you again on your future visit to the area. Be Well Be Westin,Gina Ferraro,General Manager

10/10 Excellent

Ekta

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean property
Stayed 1 night in May 2024
Response from General Manager on 21 May 2024
Dear Ekta, Thank you for choosing The Westin Washington Dulles Airport and for your generous review. We are thrilled to know you enjoyed your time with us and that our impeccable and thoughtfully crafted hotel helped elevate and optimize your stay. It was our pleasure accommodating you, and we look forward to welcoming you back again.Be Well Be Westin,Gina Ferraro,General Manager

2/10 Terrible

Ishita

Disliked: Staff & service
Stayed 1 night in May 2024
Response from General Manager on 20 May 2024
Dear Ishita, Thank you for being our guest and for sharing your rating. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Be Well Be Westin,Gina Ferraro,General Manager

10/10 Excellent

Excellence

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very cozy
Stayed 1 night in May 2024
Response from General Manager on 20 May 2024
Dear Guest, Thank you for choosing us and for taking the time to post a review. We want to be a place where you are given a choice not just to get up but to rise. Our location seamlessly combines inspiring accommodations with enhanced amenities, and we are pleased we exceeded your expectations. It was our pleasure accommodating you, and we hope you will make The Westin Washington Dulles Airport your home whenever your travels bring you to the area.Be Well Be Westin,Gina Ferraro,General Manager

10/10 Excellent

Jingbo, Corpus Christi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The new and spacious area.
Stayed 1 night in May 2024
Response from General Manager on 20 May 2024
Dear Jingbo, Thank you for choosing us and for sharing your experience at The Westin Washington Dulles Airport. It is a pleasure to know how much you enjoyed our spacious and thoughtfully crafted property. We want each guest to experience a refreshing, meaningful stay, so reading your kind remarks regarding our accommodations is a joy. Thank you once more for your perfect rating, and we hope to see you again soon on your next visit to the D.C. area. Be Well Be Westin,Gina Ferraro,General Manager

6/10 Okay

Brenda, Hillsboro

Stayed 1 night in Apr 2024
Response from General Manager on 20 May 2024
Dear Brenda, Thank you for taking the time to rate your experience; we love that you could join us. However, we are sorry if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Be Well Be Westin,Gina Ferraro,General Manager

8/10 Good

Jon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was priced well and the for yhe most part the staff I dealt with were nice. The check in clerk lacked personality but the bar staff was really nice. My waiter for the breakfast buffet seemed to lack experience and was in a hurry to give me my bill and request my vouchers. Overall these were minor things and I enjoyed my time there. The property is only about twenty five minutes from downtown Wasington eith little traffic.
Stayed 1 night in May 2024
Response from General Manager on 14 May 2024
Dear Jon, Thank you for the positive rating of The Westin Washington Dulles Airport and for choosing us. We are pleased to read you found us to be of good value and that our optimal location worked well for your plans. While we appreciate your comments about our attentive associates, we are sorry for the service issues you experienced with some of our team members. We will address this appropriately as we continually strive to improve our guest experience. Thank you again for your patience, and we hope to welcome you back soon.Be Well Be Westin,Gina Ferraro,General Manager

10/10 Excellent

Xintian

Liked: Cleanliness
Stayed 2 nights in May 2024
Response from General Manager on 15 May 2024
Dear Xintian, Thank you for choosing us and for taking the time to post your high rating. We want to be a place where you are given a choice not just to get up but to rise. Our location seamlessly combines inspiring accommodations with enhanced amenities, and we are pleased we exceeded your expectations. It was our pleasure hosting you, and we hope you will make The Westin Washington Dulles Airport your home whenever your travels bring you to the area.Be Well Be Westin,Gina Ferraro,General Manager

10/10 Excellent

Rosemary

Business traveller
The gym and restaurant were very nice. The staff was lovely.
Stayed 1 night in May 2024
Response from General Manager on 8 May 2024
Dear Rosemary, Thank you for taking the time to share your experience at The Westin Washington Dulles Airport. Everything we do is designed to provide a revitalizing experience for our guests, and we are pleased that our intuitive associates and excellent amenities exceeded your expectations. It was our pleasure accommodating you, and we hope to see you again soon on your next visit to the D.C. area. Be Well Be Westin,Gina Ferraro,General Manager

6/10 Okay

Gregory, Golden

Business traveller, Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Lobby of this hotel appears modern and clean. The rooms are a different story!
Stayed 1 night in May 2024
Response from General Manager on 5 May 2024
Dear Gregory, Thank you for taking the time to share your honest evaluation of our hotel. While we appreciate your comments about our well-maintained property, we offer our apologies for any oversights in your guestroom. Maintaining invigorating and refreshing accommodations is a top priority for us, and we are disappointed this was not your experience. We have escalated these issues to the appropriate individuals, and we appreciate your patience. Thank you again for your feedback, and we hope to welcome you back for the immaculate visit you deserve.Be Well Be Westin,Gina Ferraro,General Manager

10/10 Excellent

RASHED, Corvallis

Liked: Cleanliness, staff & service, property conditions & facilities
Nice & quiet
Stayed 1 night in Apr 2024
Response from General Manager on 3 May 2024
Dear Rashed, Thank you for choosing The Westin Washington Dulles Airport. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to make your next visit a great one.Be Well Be Westin,Gina Ferraro,General Manager

10/10 Excellent

Sandeep

Stayed 2 nights in Apr 2024
Response from General Manager on 19 May 2024
Dear Sandeep, Thank you for choosing us and for the outstanding rating. We are thrilled that from check-in through check-out, we were able to provide you with a great stay at The Westin Washington Dulles Airport. We look forward to your return and wish you all the best with your future travels.Be Well Be Westin,Gina Ferraro,General Manager

10/10 Excellent

Carrie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and safe!
Stayed 2 nights in Apr 2024
Response from General Manager on 29 Apr 2024
Dear Carrie, Thank you for being our guest at The Westin Washington Dulles Airport and for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are thrilled you enjoyed your stay. We appreciate your business, and we hope to see you again soon. Be Well Be Westin,Gina Ferraro,General Manager

10/10 Excellent

Ameer, Martinez

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024
Response from General Manager on 29 Apr 2024
Dear Ameer, Thank you for sharing your feedback with other travelers regarding your visit to The Westin Washington Dulles Airport. We appreciate your generous compliments, and we are glad you enjoyed your stay. It was our pleasure accommodating you, and we look forward to welcoming you back soon.Be Well Be Westin,Gina Ferraro,General Manager

10/10 Excellent

Emanuel

Liked: Cleanliness, staff & service, property conditions & facilities
N/a
Stayed 1 night in Apr 2024
Response from General Manager on 27 Apr 2024
Dear Emanuel, Thank you for being our guest and for the outstanding rating. We are thrilled that from check-in through check-out, we were able to provide you with a great stay at The Westin Washington Dulles Airport. We look forward to your return and wish you all the best with your future travels.Be Well Be Westin,Gina Ferraro,General Manager

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was fast easy and friendly
Stayed 1 night in Apr 2024
Response from General Manager on 20 Apr 2024
Dear Joseph, Thank you for taking the time to share your experience at The Westin Washington Dulles Airport. Everything we do is designed to provide a revitalizing experience for our guests, and we are thrilled that our seamless check-in service and intuitive front desk associates exceeded your expectations. Thank you once more for your gracious feedback, and we hope to see you again soon on your next visit to the D.C. area. Be Well Be Westin,Gina Ferraro,General Manager

8/10 Good

Susan

Liked: Cleanliness, staff & service
Shower curtain too short. Toilet plugs easily,low water flow.
Stayed 2 nights in Apr 2024
Response from General Manager on 18 Apr 2024
Dear Susan, Thank you for choosing us for your D.C. visit. We are pleased you enjoyed your overall stay. We are grateful for your specific feedback, and we will share your comments with the appropriate individuals as we continually strive to improve our guest experience. It was a pleasure accommodating you, and we hope to welcome you back soon.Be Well Be Westin,Gina Ferraro,General Manager

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 19 Apr 2024
Dear Arthur, Thank you for choosing us and for sharing your high rating. We want to be a place where you are given a choice not just to get up but to rise. Our location seamlessly combines inspiring accommodations with enhanced amenities, and we are pleased we exceeded your expectations. It was our pleasure hosting you, and we hope you will make The Westin Washington Dulles Airport your home whenever your travels bring you to the area.Be Well Be Westin,Gina Ferraro,General Manager

10/10 Excellent

Walid, Avon Lake

Stayed 1 night in Apr 2024
Response from General Manager on 6 May 2024
Dear Walid, Thank you for sharing your feedback with other travelers regarding your visit to The Westin Washington Dulles Airport. We appreciate your generous rating, and we are pleased you enjoyed your stay. Our associates are committed to providing intuitive and thoughtful service, and we thank you for recognizing all that they do. It was our pleasure accommodating you, and we look forward to welcoming you back soon.Be Well Be Westin,Gina Ferraro,General Manager

10/10 Excellent

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elegant high quality hotel with good food and services.
Stayed 1 night in Feb 2024
Response from GENERAL MANAGER on 14 Apr 2024
Dear Suzanne, We are glad to know that you enjoyed your stay at The Westin Washington Dulles Airport and that your delicious dining experience at our in-house restaurant, Padella, made your visit even more special. All credit goes to our excellent chefs, who work very hard to create innovative, wholesome dishes in a sophisticated, high-energy atmosphere. We hope you will revisit the next time you are in the area.Be Well Be Westin,Gina Ferraro,General Manager

8/10 Good

Anne

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 11 Apr 2024
Dear Anne, Thank you for choosing The Westin Washington Dulles Airport. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Be Well Be Westin,Gina Ferraro,General Manager

10/10 Excellent

Anika

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here on business for two days. Very polite staff, attentive restaurant manager and wait staff. Tasty and expansive breakfast buffet.In regards to the room itself, beds were super comfy, rooms were clean and spacious. I loved the bedside lavender oil roll on and all of the attention given to a good night sleep. For example, the bedtime/wellness beverage and food menu offerings. Overall a nice stay.
Stayed 2 nights in Apr 2024
Response from General Manager on 9 Apr 2024
Dear Anika, Thank you for sharing your feedback regarding your business stay at The Westin Washington Dulles Airport. We are thrilled to read your generous compliments, and we are pleased you loved our spacious, impeccable guestrooms and our signature Westin Heavenly Bed. Our devoted associates are committed to providing intuitive and thoughtful hospitality, and we appreciate you for recognizing all that they do. Thank you again for the perfect rating, and we look forward to welcoming you back for another enriching experience.Be Well Be Westin,Gina Ferraro,General Manager

6/10 Okay

Stephanie

Liked: Staff & service
Disliked: Property conditions & facilities
Property is run down. Furniture in lobby is dirty with rips. It’s in need of a refresh. Rooms are just ok. It is very convenient for traveling.
Stayed 1 night in Mar 2024
Response from General Manager on 11 Apr 2024
Dear Stephanie, Thank you for sharing your thoughtful review. While we appreciate knowing you liked our optimal location, we apologize for not meeting your expectations with our accommodations. We are always looking for ways to improve, and we have taken note of your comments on our plans for developing the property. Thank you again for your feedback, and we hope you will return as we would welcome another opportunity to show you why we are a great choice when visiting the area.Be Well Be Westin,Gina Ferraro,General Manager

10/10 Excellent

Ahmad

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from General Manager on 8 Apr 2024
Dear Ahmad, Thank you for sharing your feedback with other travelers regarding your visit to The Westin Washington Dulles Airport. We appreciate your generous rating, and we are pleased you enjoyed your stay. Our associates are committed to providing intuitive and thoughtful service, and we thank you for recognizing all that they do. We loved accommodating you, and we look forward to welcoming you back soon.Be Well Be Westin,Gina Ferraro,General Manager

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one night. It was great for what we needed
Stayed 1 night in Apr 2024
Response from General Manager on 8 Apr 2024
Dear Catherine, Thank you for choosing us and for taking the time to post a review. We want to be a place where you are given a choice not just to get up but to rise. Our location seamlessly combines inspiring accommodations with enhanced amenities, and we are pleased we exceeded your expectations. It was our pleasure hosting you, and we hope you will make The Westin Washington Dulles Airport your home whenever your travels bring you to the area.Be Well Be Westin,Gina Ferraro,General Manager

10/10 Excellent

Larry

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great nice place. Shuttle service is excellent and on time.
Stayed 1 night in Apr 2024
Response from General Manager on 7 Apr 2024
Dear Larry, Thank you for your great review of The Westin Washington Dulles Airport. We are pleased that our thoughtfully crafted property enhanced your stay and that you particularly enjoyed the shuttle service we provide to the airport and local corporate offices. It was our pleasure accommodating you, and we hope to see you again soon on your next visit to the D.C. area. Be Well Be Westin,Gina Ferraro,General Manager

10/10 Excellent

Randy

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from General Manager on 7 Apr 2024
Dear Randy, Thank you for the outstanding rating. We are thrilled that from check-in through check-out, we were able to provide you with a great stay at The Westin Washington Dulles Airport. We look forward to your return and wish you all the best with your future travels.Be Well Be Westin,Gina Ferraro,General Manager

10/10 Excellent

yolanda, Marina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 3 Apr 2024
Dear Yolanda, Thank you for sharing your feedback with other travelers regarding your visit to The Westin Washington Dulles Airport. We appreciate your generous rating, and we are pleased you enjoyed your stay. Our associates are committed to providing intuitive and thoughtful service, and we thank you for recognizing all that they do. It was our pleasure accommodating you, and we look forward to welcoming you back soon.Be Well Be Westin,Gina Ferraro,General Manager

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 stars
Stayed 1 night in Mar 2024
Response from General Manager on 2 Apr 2024
Dear Robert, Thank you for the outstanding rating. We are thrilled that from check-in through check-out, we were able to provide you with a great stay at The Westin Washington Dulles Airport. We look forward to your return and wish you all the best with your future travels.Be Well Be Westin,Gina Ferraro,General Manager

10/10 Excellent

kimberly

Liked: Cleanliness, property conditions & facilities
Nice staff
Stayed 1 night in Mar 2024
Response from General Manager on 1 Apr 2024
Dear Kimberly, Thank you for taking the time to share your experience at The Westin Washington Dulles Airport. Everything we do is designed to provide a revitalizing experience for our guests, and we are pleased that our intuitive associates exceeded your expectations. It was our pleasure accommodating you, and we hope to see you again soon on your next visit to the D.C. area. Be Well Be Westin,Gina Ferraro,General Manager

8/10 Good

Rayna

Stayed 1 night in Mar 2024
Response from General Manager on 15 Apr 2024
Dear Rayna, Thank you for being our guest and for the positive rating. We are glad that from check-in through check-out, we were able to provide you with a pleasant stay at The Westin Washington Dulles Airport. We look forward to your return and wish you all the best with your future travels.Be Well Be Westin,Gina Ferraro,General Manager

6/10 Okay

VIKRAM RAJA, Frederick

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GENERAL MANAGER on 24 Mar 2024
Dear Vikram, Thank you for rating your visit with us. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area.Be Well Be Westin,Gina Ferraro,General Manager

8/10 Good

Israel, Albany

Travelled with family and small children
Liked: Cleanliness, staff & service
Clean and spacious rooms and beds.
Stayed 1 night in Mar 2024
Response from General Manager on 20 Mar 2024
Dear Israel, Thank you for sharing your experience at The Westin Washington Dulles Airport with fellow travelers. It is a pleasure to know how much you enjoyed our spacious guestrooms and our signature Westin Heavenly Bed. We want each guest to experience a refreshing, meaningful stay, so it is a joy to receive your complimentary feedback. Thank you for choosing our hotel for your visit to this city, and we hope to see you again soon.Be Well Be Westin,Gina Ferraro,General Manager

8/10 Good

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close enough to Dulles, but without being under the flight pattern. There was a group in the lobby when we checked in that were very loud and using offensive language to the point that we almost decided to cancel our reservation.
Stayed 1 night in Mar 2024
Response from GENERAL MANAGER on 19 Mar 2024
Dear Cynthia, Thank you for taking the time to share your experience at The Westin Washington Dulles Airport. We are pleased to see your kind rating. However, we apologize that you were disturbed by the noise from other guests at the lobby. We want every guest to have a refreshing, meaningful visit, so we will use your comments to improve our guest experience. We hope you will return so we can provide you with the revitalizing stay you deserve.Be Well Be Westin,Gina Ferraro, General Manager

10/10 Excellent

yolanda, Marina

Liked: Cleanliness, staff & service, property conditions & facilities
Services at the restaurant Raul was great
Stayed 1 night in Mar 2024
Response from GENERAL MANAGER on 19 Mar 2024
Dear Yolanda, Thank you for staying at The Westin Washington Dulles Airport and for your feedback. We appreciate your gracious comments about the attentive hospitality you received at our in-house restaurant Padella. We are proud of their commitment to providing exceptional service. We will enjoy sharing your compliments with them and acknowledging their devotion to enriching guest experiences. Thank you again, and we look forward to welcoming you back soon. Be Well Be Westin,Gina Ferraro,General Manager

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing! The shuttle driver picked us up at the airport, told us how to best get in to DC, then took us to the nearest metro station, picked us up after and even took us to a store to get things we needed. He alone went above and beyond, but in the evening, we went down to the bar for a few drinks. The bartender was fabulous, and w met some great new friends there! Couldn't have been any hapier with the whole experience!
Stayed 1 night in Mar 2024
Response from GENERAL MANAGER on 18 Mar 2024
Dear Nancy, Thank you for your great review of The Westin Washington Dulles Airport. We are pleased that our thoughtful hospitality advanced your stay and that you particularly enjoyed the shuttle service we provide. Thank you again for your kind compliments regarding our excellent shuttle drivers dedicated to enhancing our guest's experience; it will be a pleasure to recognize them for their efforts. We are also glad you had a great time at our Padella Lobby Bar, and we look forward to welcoming you back soon. Be Well Be Westin,Gina Ferraro,General Manager

10/10 Excellent

Linda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel for early Dulles departure!
Stayed 1 night in Feb 2024
Response from General Manager on 14 Mar 2024
Dear Linda, Thank you for leaving your kind remarks regarding your stay at The Westin Washington Dulles Airport. Many guests stay here the night before a long flight. We enjoy offering quiet guestrooms, including our Westin Heavenly Bed, to help provide a relaxing experience before an extended journey. We appreciate you choosing us, and we hope you will revisit the next time you are in the area. Be Well Be Westin,Gina Ferraro,General Manager

10/10 Excellent

Sherry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to spend the night before an early morning flight out of Dulles. The hotel restaurant was great and so were the drinks. Shuttle to airport runs every 30 minutes.
Stayed 1 night in Mar 2024
Response from General Manager on 13 Mar 2024
Dear Sherry, Thank you for leaving your kind remarks regarding your stay at The Westin Washington Dulles Airport. Many guests stay here the night before a long flight. We enjoy offering quiet guestrooms, including our Westin Heavenly Bed, to help provide a relaxing experience before an extended journey. We are also glad that our complimentary shuttle service to the airport was perfect for your needs. We appreciate you mentioning the delectable food and drinks we serve, and we hope to see you again soon. Be Well Be Westin,Gina Ferraro,General Manager

10/10 Excellent

Mary Jo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean, easy access to what we needed it for.
Stayed 1 night in Mar 2024
Response from GENERAL MANAGER on 12 Mar 2024
Dear Mary, Thank you for writing a review of your time at The Westin Washington Dulles Airport. We are pleased we could be a part of your visit to our nation's capital. Thank you once more for mentioning how much our convenient location, combined with our hospitality and accommodations, provided you with a revitalizing experience. We hope to welcome you back soon, and we wish you all the best with your travels. Be Well Be Westin,Gina Ferraro, General Manager

4/10 Poor

Verified traveller

Travelled with family
Disliked: Property conditions & facilities, room comfort
We checked in at night. Hot water was not working. Front desk said they'd send maintenance up, but didn't. WiFi cost $10 although I could swear the hotels.com write up said free. Plus, who charges for WiFi nowadays?
Stayed 1 night in Feb 2024
Response from General Manager on 23 Feb 2024
Dear Valued Guest, Thank you for your evaluation. We strive to provide attentive service combined with rejuvenating accommodations, therefore, we are disappointed that we did not meet your expectations. We apologize for the hot water issue during your stay and that we were unable to resolve it. We will address each of the issues you have raised to prevent such frustrating inconveniences for our future guests. Furthermore, we regret your disappointment that complimentary Wi-Fi was not available in your guestroom. This information is displayed on our official website so that our guests can be well-informed prior to making a reservation with us. We appreciate the feedback as we are continually striving to ensure a flawless visit for every guest. Thank you again for sharing, and we hope to see you soon.Be Well Be Westin,Gina Ferraro,General Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, excellent service!
Great hotel, location to the airport and friendly staff.
Stayed 2 nights in Feb 2024
Response from GENERAL MANAGER on 20 Feb 2024
Dear Guest, Thank you for writing a review of your time at The Westin Washington Dulles Airport. We are pleased we could be a part of your visit to our nation's capital. Thank you again for mentioning how much our convenient location to the airport, combined with our hospitality and accommodations, provided you with a revitalizing experience. We hope to welcome you back soon, and we wish you all the best with your travels. Be Well Be Westin,Gina Ferraro, General Manager

6/10 Okay

Sarma

Liked: Cleanliness, staff & service
The hotel was nice enough, but the refrigerator didn’t work, there was no ice bucket, and we had to pay for parking, which seems ridiculous to me, considering the location
Stayed 1 night in Feb 2024
Response from GENERAL MANAGER on 18 Feb 2024
Dear Sarma, Thank you for choosing us for your D.C. visit. We are pleased you enjoyed your overall stay. We are grateful for all of your feedback, and we will share your comments with the appropriate individuals as we continually strive to improve our guest experience. It was a pleasure accommodating you, and we hope to welcome you back soon.Be Well Be Westin,Gina Ferraro, General Manager

8/10 Good

Nkechi, SILVER SPRING

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel near Dulles with a convenient shuttle to the airport
Stayed 1 night in Feb 2024
Response from GENERAL MANAGER on 18 Feb 2024
Dear Nkechi, Thank you for leaving your kind remarks regarding your stay at The Westin Washington Dulles Airport. Many guests stay here the night before a long flight. We are also glad that our complimentary shuttle service to the airport was perfect for your needs. We appreciate you choosing us, and we hope you will revisit the next time you are in the area. Be Well Be Westin,Gina Ferraro,General Manager

10/10 Excellent

Kirthi

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding
This has been my go to Hotel every time I visit northern VA area.
Stayed 2 nights in Feb 2024
Response from GENERAL MANAGER on 17 Feb 2024
Dear Kirthi, Thank you for choosing The Westin Washington Dulles Airport again for your visit to the D.C. area. We appreciate your kind rating. Thank you again for being a loyal guest, and we look forward to many more visits with you.Be Well Be Westin,Gina Ferraro, General Manager

10/10 Excellent

Teresa Beatriz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GENERAL MANAGER on 15 Feb 2024
Dear Teresa, We are pleased that you enjoyed an energizing and fulfilling stay at The Westin Washington Dulles Airport. Thank you for your generous rating, and we look forward to welcoming you back very soon. Be Well Be Westin,Gina Ferraro, General Manager

10/10 Excellent

Saiful

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Feb 2024
Response from GENERAL MANAGER on 12 Feb 2024
Dear Saiful, We are pleased that you enjoyed an energizing and fulfilling stay at The Westin Washington Dulles Airport. Thank you for being our guest, and we look forward to welcoming you back very soon. Be Well Be Westin,Gina Ferraro, General Manager

10/10 Excellent

Tongkun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Feb 2024
Response from GENERAL MANAGER on 12 Feb 2024
Dear Tongkun, Thank you for sharing your feedback regarding your visit to The Westin Washington Dulles Airport. We appreciate your generous compliments, and we are pleased you enjoyed your stay. It was our pleasure accommodating you, and we look forward to welcoming you back soon.Be Well Be Westin,Gina Ferraro,General Manager

10/10 Excellent

Gemma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff! Clean and relaxing rooms.
Stayed 1 night in Feb 2024
Response from GENERAL MANAGER on 11 Feb 2024
Dear Gemma, We are pleased that you enjoyed an energizing and fulfilling stay at The Westin Washington Dulles Airport. Thank you for your generous comments regarding our well-appointed guestrooms. We are excited to share your kind remarks with our associates. They are committed to enhancing each guest's visit with exceptional hospitality, and we appreciate your recognition of their service. Thank you again for being our guest, and we look forward to welcoming you back very soon. Be Well Be Westin,Gina Ferraro, General Manager

10/10 Excellent

Yetunde, Hilliard

Liked: Cleanliness, staff & service, property conditions & facilities
Smooth check in and restaurant staff were very nice.
Stayed 1 night in Feb 2024
Response from GENERAL MANAGER on 5 Feb 2024
Dear Yetunde, Thank you for your thoughtful review. We are pleased that you enjoyed your stay at The Westin Washington Dulles Airport and that our attentive associates helped elevate your visit. We will share your enlivening comments with them, and we appreciate your recognition of their excellent service. We look forward to seeing you again soon.Be Well Be Westin,Gina Ferraro, General Manager

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities
Nice peaceful hotel. Helpful staff. Will stay here again.
Stayed 1 night in Feb 2024
Response from GENERAL MANAGER on 6 Feb 2024
Dear Francis, We are pleased that you enjoyed an energizing and fulfilling stay at The Westin Washington Dulles Airport. Thank you for your generous comments regarding our beautiful property. We are excited to share your kind remarks with our associates. They are committed to enhancing each guest's visit with exceptional hospitality, and we appreciate your recognition of their service. Thank you for being our guest, and we are excited to welcome you back very soon. Be Well Be Westin,Gina Ferraro, General Manager