While we "strive for 5" we do appreciate your taking the time to share your experience with us and please know that we are most appreciative of your choosing to stay with us as well. Big Mahalo!

Aloha,Mahalo for your review. We appreciate your informative comments and are glad you enjoyed your stay. We look forward to your next visit. Take care and be safe.

Mahalo for your review. We appreciate your kind words and will share them with the staff. A hui hou (till we meet again).

Aloha and Mahalo for your review. Glad you enjoyed your stay despite the roaches. We appreciate your comments and will share this with the management team. Take care.

Mahalo for choosing to stay with us during your visit to Maui. We are glad you and your family enjoyed your time with us and your excellent review will be shared with the team.We look forward to seeing you again in the future. A hui hou, til we meet again.

Mahalo for your review, glad you enjoyed the resort. We look forward to another opportunity to serve you and improve your rating of our resort.

Mahalo for choosing to stay with us and for your review. We appreciate your comments and have shared them with the property management team. We are glad you enjoyed your visit despite the inconvenience. We look forward to your next visit and the opportunity to improve your rating. Be safe.

Mahalo for your kind review. We appreciate your feedback and are happy glad you enjoyed your stay. A hui hou, until we meet again during your next visit.

Mahalo for your review. We appreciate your feedback and look forward to seeing you again on your next visit.

Mahalo for your review. We appreciate your time and look forward to seeing you again.

Mahalo for your review. We appreciate your comments and are glad you enjoyed your stay. We look forward to seeing you on your next visit to Maui.

Mahalo for your review. We appreciate your response and are glad you enjoyed your stay. We hope to see you again on your next visit to Maui. Mahalo

Mahalo for choosing to stay with us. We are sorry you were not able to enjoy your stay. I'm sure with the fire it was a very scary time. Please let us know if there was anything specific that we could improve. We hope you will give us another opportunity to serve you in the future. Till then, stay safe.

Thank you for staying with us and for sharing your experience as our guest. We hope to have the privilege of welcoming you back very soon!

We are so happy to know you enjoyed your time with us and hope to see you again very soon. MAHALO!

We are so sorry to hear of your dissapointment with your stay. Your comments have been forwarded to the on site management team for their follow up and correction. We hope you enjoyed the balance of your stay on Maui. Mahalo

Mahalo, we appreciate your review and are glad you enjoyed your visit. We look forward to serving you again in the near future.

Mahalo for your feedback. We appreciate your time and are glad you enjoyed yourself. We look forward to seei g you again on your next visit.

Mahalo for your comments. Sorry to hear you were not happy with your room and service at checkin.We have reached out to the management team for insight. No issues were reported so they are checking with the staff. We hope you will give us another opportunity to serve you in the future and exceed your expectations. Mahalo nui.

Mahalo! We are so very pleased you enjoyed your visit and we look forward to welcoming you back again very soon.

Aloha and mahalo for your review. We appreciate your comments and will share them with the management team for review.So glad you enjoyed your time with us. We look forward to your next visit.

Mahalo for your review. We appreciate your comments and have shared them with the management team.We look forward to your next visit.

Mahalo for your review. We appreciate your feedback and look forward to your next visit.

Thank you for sharing your review and we look foreword to welcoming you back again very soon.

We appreciate your review and hope to see you again very soon.

Mahalo for taking the time to provide feedback regarding your experience with our resort. Your comments are of great concern and was shared with the management team who also provided comments.Special requests are noted on a reservation at the time of booking and shared with the resort. This gives the staff an opportunity to provide guest(s) with a special amenity in celebration for the occasion, prior to arrival. Although check-in time begins at 4 p.m., if rooms are available beforehand, guests will be allowed to check-in earlier.As you noted, the BBQ gas grills are located directly in front of the resort adjacent to the tennis & shuffleboard courts. Regarding the covered parking garage, guests, owners and associates are able to park their trucks and SUVs with no issue.I hope this information will help you when booking in the future.

Aloha, glad you enjoyed your vacation. We appreciate your comments and will share them with the management team. We look forward to seeing you again on a future trip to Maui.

Mahalo for your feedback. We appreciate your comments and are glad you enjoyed your stay. We look forward to your next visit.

Mahalo for your rating. We are glad you enjoyed your stay with us. We look forward to serving you again.

Mahalo for choosing to stay with us. We appreciate your feedback and look forward to seeing you again.

Mahalo for choosing to stay with us.Yes, the resort is far from the airport and there is only one road between Kahului and Kaanapali/Lahaina so it is a long commute.Glad you were still able to enjoy your time with us. We look foreward to seeing you again.

Mahalo for your feedback. Glad you enjoyed your stay despite the noise from the pool construction. We look forward to your next visit. Stay safe.

Mahalo MAX,So happy to receive and will share this review with all. We appreciate this and certainly hope to welcome you back very soon. Until then....best wishes and safe travels.

Aloha and mahalo for insiteful review. Glad you enjoyed yourself despite noise from the construction in the pool area. We appreciate all your comments that will help future guests. We look forward to your return.

We are so sorry to hear you did not enjoy your stay at the property. I reached out to the property management team and they advised you were not happy with your ocean view and offered to move you to another unit which was declined and they further offered a dining credit which you asked be applied to your incidental charges which was done. Then a water leak was reported in the unit below yours and the urgency of that condition required staff to investigate which required entry into your condo in your absence which was not optimal but necessary. Their apologies included removal of the resort amenity fee from your folio. I would note that some visitors are not aware that ocean views come in three degrees of view. Partial Ocean, Ocean View and Ocean Front. The Ocean Views at this property are on the more generous than many but they are not fully Ocean Fronts. We are sorry we did not meet your expectations at the property but hope you enjoyed the balance of your time on Maui. Mahalo and safe travels.

Mahalo for your comments. We appreciate your feedback.

So glad you enjoyed yourself and thank you for your comments. We appreciate your comments and have shared them with the management team for review and assist in making improvements. Take care, we hope to see you again.

Mahalo for the comments. So glad you enjoyed your time with us despite the odor in your room and construction. Your comments were shared with the management team. We look forward to seeing you again.

Aloha Cheryl, we are so glad you enjoyed your stay with us and appreciate your comments. Please accept our apologies for the disturbance from the ongoing maintenance program. Take cate and stay safe. We look forward to your next visit.

Aloha Monika, Really sorry to hear of your disappointing stay at Kaanapali Shores. The on-site team has always proven to be outstanding at addressing any guest concerns so we reached out to them to see what may have happened as there were no specifics mentioned in your review. Their records show that they provided an early check in….and extended a late checkout both of which I let them know was greatly appreciated. They also noted a call related to the A/C which their records show was addressed by the on-site maintenance team. Beyond those issues and events, they could not advise of any other factors. We truly appreciate your comments as we are always looking to improve our facilities and our services. If you care to share more details with us, please reach out to us directly or to customer services with the Expedia Group. Mahalo Eddy

Mahalo for your feedback.

Mahalo for your review. We hope you give us another opportunity too improve your rating of our property in the future.

Mahalo for your review and comments. Sorry to hear about your disappointment with your assigned room, but glad the staff was able to accommodate you in another unit. The first unit assigned to you is new to the rental program and has not been updated to the uniform furnishing package as yet. The package design is based on a more traditional Hawaiian style vs a modernist look. That said, there is no excuse for the room to have damaged elements. This has been brought to the property manager’s attention. Like other retail stores on site, the gym is managed by an outside vendor who sets the rate and hours of operation as they rent the space from the Homeowners Association. Thank you again and we hope you will give us another opportunity to serve you again in the near future.

Aloha Monte and mahalo for your feedback. We appreciate your rating and are glad you enjoyed your stay with us. We look forward to seeing you again in the near future.

Mahslo for your fredback. We appreciate all your comments and glad you had a great time.