Dear Jason,I would like to extend my sincerest apologies for the shortcomings you experienced during your recent stay at our hotel. Your feedback is incredibly valuable to us, and we are truly sorry that we fell short of meeting your expectations.We understand your concerns regarding the pricing, the condition of our facilities, the lack of a complimentary continental breakfast, and the issue with the coffee cup lids. Please know that we take your comments very seriously, and I have shared your feedback with our leadership team.It is disappointing to hear that you would not choose to stay with us again, and we genuinely regret any inconvenience this may have caused you. We strive to provide all our guests with a comfortable and enjoyable experience, and it is clear that we have not succeeded in your case.We would like to express our gratitude for bringing these matters to our attention and giving us the opportunity to improve. Your satisfaction is our top priority, and we hope that you will consider giving us another chance to exceed your expectations in the future.Once again, please accept our deepest apologies for the inconveniences you encountered. If there is anything else we can do to make amends or if you would like to discuss your experience further, please do not hesitate to contact us.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back and restore your faith in our services.

Dear Guest,Thank you for taking the time to share your feedback with us. We highly value your insights as they help us to improve our services and facilities, ensuring that we offer all our guests an exceptional experience.We regret to hear about the missing coffee in your room. At Courtyard, one of our standard amenities is providing our guests with complimentary coffee in their rooms as a small token of our appreciation for choosing us. If this was not the case during your stay, please accept our sincerest apologies for any inconvenience caused.We would like to assure you that we hold ourselves to high standards and your experience is not reflective of our usual service. We are keen on rectifying this oversight promptly and ensuring it does not occur in the future. Additionally, we would also like to invite you to enjoy a range of Starbucks coffee selections available at our Bistro located in the lobby, where you can indulge in a variety of flavors to start your day on a refreshing note.If there's anything else we can do to enhance your stay or any other concerns you may have, please feel free to let us know. Our team is always here to assist you and ensure you have a comfortable and pleasant stay.Once again, thank you for your valuable feedback. We look forward to serving you better in the future.

Dear Guest,Thank you for taking the time to share your experience with us. We sincerely apologize that your stay at Courtyard Marriott Harrisonburg did not meet your expectations.We understand your concerns about the condition of our property, and we want to assure you that we take these issues very seriously. The presence of mildew in your shower and the scratches on the walls are indeed not indicative of the high standards we set for our hotel. We have already alerted our maintenance team to address these issues immediately.Regarding the balcony door, we appreciate your feedback. We will ensure it is repaired or replaced so future guests do not encounter the same difficulty.Although our property has been serving guests for many years, we continually strive to maintain and improve our facilities. Your feedback is valuable to us, and we appreciate your patience and understanding. We hope to have the opportunity to welcome you back to a renewed and improved Courtyard Marriott Harrisonburg.