Exterior

Reviews of Sheraton Guilin Hotel

5 out of 5
Sheraton Guilin Hotel
15 Bin Jiang Road, Guilin, Guangxi

Reviews

8.2

Very good

Rating 10 - Excellent. 128 out of 352 reviews" "
Rating 8 - Good. 154 out of 352 reviews" "
Rating 6 - Okay. 44 out of 352 reviews" "
Rating 4 - Poor. 22 out of 352 reviews" "
Rating 2 - Terrible. 4 out of 352 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time in Guilin and this hotel has offered its best to us. Room was very spacious. Staffs were very helpful which made our stay even better. Minute walk to 步行街 with lots of shops and dining option. Will definitely book again.
Response from Online Sales Manager on 25 Jan 2024
Dear guest! Thank you for choosing Sheraton Guilin Hotel and for us favorable comments. We are glad to see that you are satisfied with your stay. It is the responsibility of all of us at Sheraton to make your stay comfortable and make your trip more enjoyable and convenient. Xiaoxi will sincerely look forward to your visit again with the most attentive service!

8/10 Good

HYEJUNG

Stayed 1 night in Jun 2022
Response from Online Sales Manager on 29 Jun 2022
Dear Guest, Thank you for choosing Sheraton Guilin and sharing your review. We do hope we will get the opportunity to welcome you back soon.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My friend and I stayed here for a few days and received excellent service checking in and out. The location is excellent and is in very close proximity to the pedestrian street, Elephant Trunk hill, Sun and Moon Pagodas, etc. Due to increasing COVID cases in China, we wanted to check out early, and the hotel refunded our extra days without any problem. Almost all of the staff we interacted with spoke English and were friendly and helpful. If you want to swim, be sure to bring a swim cap - they very forcefully enforce this rule (another guest had a whistle blown at him repeatedly for trying to get in without one - could have been handled more professionally on the part of the pool attendant). Also, there were bats swooping around the pool in the evening - maybe it's better to swim during the day.
Stayed 6 nights in Jul 2021
Response from Online Sales Manager on 6 Aug 2021
Dear guest, Thank you for sharing this excellent review of your stay at The Sheraton Guilin Hotel. I am very pleased to see that you had a fantastic stay and I will be sure to share your lovely comments with the whole of my team. Your feedback is integral to our ability to continue to improve our service. On behalf of the whole team at the Sheraton Guilin Hotel, e hope to welcome you back in the very near future!

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Renovated
As of June 2021, the hotel is being renovated. Everything in my room was brand-new and spotlessly clean, and the carpets in the hallways had all been replaced very recently. My only complaint is that the bathroom lighting was a bit dark. Everything else was perfect.
Stayed 2 nights in Jun 2021
Response from Online Sales Manager on 18 Jun 2021
Dear Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again!

8/10 Good

Verified traveller

Stayed 3 nights in Nov 2020
Response from Online Sales Manager on 23 Nov 2020
Dear Guest, thank you for stay and sharing your feelings with us. Our hotel is located in the city center of Guilin. Beautiful Li River is just on the opposite side and taking a walk along the river would make you relax. The Elephant Trunk Hill, Sun & Moon Pagodas, and Guilin style Zheng yang Walking Street and the ancient style East & West walking street are all hundreds meters away. We sincerely await for you and meet you again in Guilin in near future.

10/10 Excellent

Dan, Shanghai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is unbeatable. The staff is friendly and particularly Candy Hu at the reception, always there to help with a great smile.
Stayed 1 night in Jun 2020
Response from Daisy on 24 Jun 2020
Dear guest, Thank you for sharing this excellent review of your stay at The Sheraton Guilin Hotel. We are glad to hear you enjoyed your stay and our location. And I am so glad to share your lovely praise of my colleague Candy Hu . On behalf of the whole team here at the Sheraton Guilin Hotel we hope to welcome you back in the very near future!

8/10 Good

Nelson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small Guilin visits Big Guilin
Staff are good and good manners. There are free in-house program to entertain guests.Location is convenient with lots of shopping sites and restaurants.
Stayed 4 nights in Jan 2020
Response from Online Sales Manager on 3 Feb 2020
Dear guest, Happy New Year. We're delighted your time with us was so outstanding as providing our guests with an excellent experience is very important to us. It's fantastic you appreciated our friendly service and location. We look forward to hosting you again soon for another fantastic experience!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was beautiful, right on the river and close to everything. I am in a wheelchair and the staff was wonderful. There is no wheelchair access to the main breakfast buffet so they let us go upstairs to what, I assume, is a VIP dining area. Also, there was a marathon run the morning we were to catch our plane and no taxis could get in. They sent us to the airport in the hotel van. This is service above and beyond and was greatly appreciated!!!! All the staff was wonderful, the breakfast was great, the room was clean...everything was perfect!
Stayed 3 nights in Nov 2019
Response from OTA Manager on 4 Dec 2019
Dear Guest, We are extremely happy to learn that you had so nice experience with us. Guilin Sheraton enjoys a perfect location with many famous scenic spots nearby. As always, we try our best to provide best service to our guest. So glad to learn that our staff member was helpful. Currently, the hotel is with renovation. All the guest rooms will be redesigned and renovated. We sincerely look forward to your stay with us again next time!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from OTA Manager on 21 Oct 2019
Dear Guest, Thank you for your score! Our hotel is located in the downtown area with many famous scenic spots around, such as the Elephant Trunk Hill, Zhengyang Walking Street, and East & West Street. To make every guest feel at home with us is our mission. Hopefully, you will still choose us next time!

10/10 Excellent

Panduka Dinesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2019
Response from OTA Manager on 14 Oct 2019
Dear Panduka Dinesh, We are so happy to receive your full-score comment! Our hotel is located in the downtown near to many famous scenic spots like the Elephant Trunk Hill, the ancient Jingjiang Princess City and etc. Transportation is very convenient. Dining is convenient too as many restaurants are around. We sincerely await for your next stay with us!

6/10 Okay

Verified traveller

Stayed 1 night in Sep 2019
Response from OTA Manager on 10 Oct 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Tze Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from OTA Manager on 19 Sept 2019
Dear Guest, thank you for your score! As always, we try our best to provide our guest with home-feeling service. Hopefully, we could still meet you at Sheraton Guilin in near future!

6/10 Okay

Kwok Ping

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
breakfast no good
everything is fine. People is nice. The breakfast buffet is no good. There are so little choice.
Stayed 2 nights in Aug 2019
Response from OTA manager on 3 Sept 2019
Dear guest, thank you for your stay and sharing your sincere comment with us! We are sorry the breakfast couldn't meet your expectation. It's delivered to F&B leader and action plan will be made and executed accordingly. We believe when you come next time, there will be improvement. Awaiting for your next stay with us sincerely!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from OTA manager on 8 Aug 2019
Dear Guest, thank you for your full score! To make every guest feel at home is our responsibility. By the way, the hotel will have a big renovation at the end of this year. We believe by then when you stay with us, you will have completely new experience. Awaiting for you sincerely.

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay and a great location
Guilin is undoubtedly a beautiful city and very well manicured. The hotel is in a great location, opposite the stunning Lijiang river and beautiful gardens. The markets are close by for delicious food. The room was extremely comfortable and had good facilities and breakfast was delicious. The staff provided great service. The only small downside was the strong smell of cigarette smoke which often drifted into the bathroom, through the air con vents. Other than that, this is a great hotel and we would definitely stay here again on future visits.
Stayed 1 night in Jul 2019
Response from Online Sales Manager on 15 Jul 2019
Dear valued guest, Thank you for your stay and spending time to share your feelings with us.We're delighted your time with us was so outstanding as providing our guests with an excellent experience is very important to us. It's fantastic you appreciated our hardware and software. And we're very sorry for your smell of cigarettes experience in bathroom, I will share this issue appropriately within the Rooms department to slove it immediately.Thank you for valuable comment. Hope that you will give us the opportunity to better serve you in the near future! Warm regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019
Response from Online Sales Manager on 9 Jul 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

6/10 Okay

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Poor w i F i at room
Stayed 5 nights in Jun 2019
Response from Online Sales Manager on 14 Jun 2019
Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. We will share your message appropriately within the organization.

8/10 Good

Yongge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019
Response from Online Sales Manager on 18 Apr 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

4/10 Poor

Qin

Disliked: Cleanliness, property conditions & facilities, room comfort
This hotel needs renovation.
We stayed at this hotel for one night before we went to Yangshuo. It has a nice location as it’s near Zhengyang Pedestrian Street. But it looked pretty old with dirty carpet in the public area. The room has very small bed and the bathroom smelled.
Stayed 1 night in Apr 2019
Response from online sales manager on 3 May 2019
Dear guest, Thank you for your stay and spending time to share your feelings with us. We are glad to hear that you enjoyed our location. Regarding your room experience, we would like to express our sincere apologies for not being able to meet your expectations on this occasion, we do have plan to refurbish whole hotel.Thank you for taking the time to share your thoughts regarding this issue. Hope that you will give us the opportunity to better serve you in the near future!

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
No comments on this particular inquiry , very compatible with others hotel in Guilin and surrounding area, with the exception is prices a bit more than other
Stayed 1 night in Apr 2019
Response from online sales manager on 30 Apr 2019
Dear guest, Thank you for your stay and spending time to share your feelings with us. We are glad to hear that you enjoyed our location. Regarding your room experience, we would like to express our sincere apologies for not being able to meet your expectations on this occasion, we do have plan to refurbish whole hotel.Thank you for taking the time to share your thoughts regarding this issue. Hope that you will give us the opportunity to better serve you in the near future!

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location! Nice Hotel!
I really enjoyed this hotel. The location was perfect, and the staff were nice. The hotel was very clean and comfortable. The restaurant was not overpriced and the staff were friendly. The food was just ok, but I ordered Western food so they just weren't as good at making that. It was right in the middle of the town with easy walking to the sights and the theater. There are many tourist offices (like more than 10+) within walking distance to this hotel, so don't be sold on the tours at the hotel--you can get more choices for a better price by booking down the road. Shop around for the best deal and for the best times for what you are looking for.
Stayed 1 night in Dec 2018
Response from Online Sales Manager on 1 Mar 2019
Dear valued guest, Thank you for your stay and spending time to share your feelings with us.We are happy to hear your satisfaction about our location and service. However,I can certainly see we failed at western food that did not meet your expectations.I sincerely apologize and we will diligently make every effort to improve these points you mentioned. Thank you once again and we look forword to welcoming you back to our hotel in the future!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent A+++
Nice area right in the center.
Stayed 3 nights in Feb 2019
Response from Online Sales Manager on 26 Feb 2019
Thank you for sharing this wonderful review! We are very pleased to hear that you had an enjoyable experience with us! We appreciate your praise for our team; they work very hard to ensure every guest feels right at home. We are delighted you felt welcomed and valued during your time with us!

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 3 nights in Jan 2019
Response from Online Sales Manager on 25 Jan 2019
On behalf of the whole team here at the Sheraton Guilin Hotel we hope to welcome you back in the very near future!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very kind receptionist
Miss Candy Hu at the front desk was very kind and helpful.
Stayed 5 nights in Jan 2019
Response from Online Sales Manager on 20 Jan 2019
亲爱的客人:您好,非常感谢您给予的满分好评!前台的同事得到您的特别表扬,小喜也是十分高兴呀。很荣幸您对酒店各方面都表示满意。小喜也希望您再次光临!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. I read some mixed reviews, but coud not see anything bad there. The only thing I can think of is that since I had a Club executive room and I cannot be sure that their regular rooms are as great.
Stayed 2 nights in Jan 2019
Response from Online Sales Manager on 18 Jan 2019
Dear guest, Thank you for sharing this excellent review of your stay at The Sheraton Guilin Hotel. I am very pleased to see that you had a fantastic stay and I will be sure to share your lovely comments with the whole of my team. On behalf of the whole team here at the Sheraton Guilin Hotel we hope to welcome you back in the very near future!

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2019
Response from Online Sales Manager on 6 Jan 2019
亲爱的客官您好,感谢您的入住和满分好评,让您住得开心是我们的应该做的,希望我们还有机会为您服务!

4/10 Poor

Kenneth

Liked: Cleanliness, property conditions & facilities, room comfort
Not very good
Not provide breakfast even booked with breakfast
Stayed 1 night in Nov 2018
Response from Online Sales Manager on 22 Nov 2018
Dear Guest, Thank you for taking the time to tell us about your experience at our hotel. We are sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. I am very surprised to see this comment. I assure you that this is definitely not the standard of service in our hotel, I must investigate all the details of the problem and solve the problem immediately, punish and retrain the concerned employees. Consider the information security, Hotel can not get your information to investigate this cause, could you email about it. Hope that you will give us the opportunity to better serve you in the near future.

6/10 Okay

Wai Kit

Disliked: Property conditions & facilities
Value for money but not outstanding
Excellent location but too old a hotel. Ordinary service as expected. The local tour information desk and the massage services are just 3-star standard.Too many tour customers that make the hotel look cheap.
Stayed 3 nights in Nov 2018
Response from Online Sales Manager on 25 Nov 2018
Dear guest, Thank you for taking the time to tell us about your experience at our hotel. We are glad to hear that you enjoyed our location. Regarding unsatisfied experience, we would like to express our sincere apologies for not being able to meet your expectations on this occasion, we do have plan to refurbish whole hotel.Thank you for taking the time to share your thoughts regarding this issue. Hope that you will give us the opportunity to better serve you in the near future!

6/10 Okay

David

Disliked: Staff & service
Horrible and rude manager
Although the hotel itself is fine, the check in and the manager were horrible. He didn’t want to talk to us.
Stayed 3 nights in Oct 2018
Response from Online Sales Manager on 9 Nov 2018
Dear Guest, Thank you for taking the time to tell us about your experience at our hotel. We are sorry that your room experience did not meet your expectations, please allow me to express my sincerest apologies. We real want to know the detail story about that manager, for investigation and correction. Please be assured that all these issues have been raised and appropriate actions have been done.We trust you will accept that what you have experienced is certainly not reflective of our normal standards. Hope that you will give us the opportunity to better serve you in the near future!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Online Sales Manager on 9 Nov 2018
Dear guest, Thank you for sharing this excellent review of your stay at The Sheraton Guilin Hotel. On behalf of the whole team here at the Sheraton Guilin Hotel we hope to welcome you back in the very near future!

8/10 Good

JNsyd, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
first stay room is nice and comfortable. extended stay due to train cancellation. room not as good.
Stayed 3 nights in Sep 2018
Response from Peng on 29 Sept 2018
Thank you for your appreciation of Sheraton Guilin Hotel room. We are upgrading the hotel room. I believe we can give you a different surprise soon.

8/10 Good

adrian

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018
Response from Sales online manager on 26 Aug 2018
Thank you for taking the time to gave us the score. Hope that you will give us the opportunity to better serve you in the near future!

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Central location
Great base for sightseeing around Guilin right on the river and very central.
Stayed 4 nights in Jul 2018
Response from Sales online manager on 26 Aug 2018
Dear Guest, Thank you for taking the time to tell us about your experience at our hotel. We are glad to hear that you and your family enjoyed our location. Regarding your room experience, we would like to express our sincere apologies for not being able to meet your expectations on this occasion, we do have plan to replace all room carpet, curtain etc, and corridor remould. Thank you for taking the time to share your thoughts regarding this issue. Hope that you will give us the opportunity to better serve you in the near future!

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Don't go there
Calling this worn, service-free hotel 5-star is a joke. Unfriendly staff, worn facilities.
Stayed 3 nights in Jul 2018
Response from Online Sales Manager on 2 Sept 2018
Dear Guest, Thank you for taking the time to tell us about your experience at our hotel. We are glad to hear that you and your family enjoyed our breakfast and our location. Regarding your room experience, we would like to express our sincere apologies for not being able to meet your expectations on this occasion, we do have plan to replace all room carpet, curtain etc, and corridor remould. Thank you for taking the time to share your thoughts regarding this issue. Hope that you will give us the opportunity to better serve you in the near future!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel around the area, will recommend to freind
Stayed 3 nights in Jul 2018
Response from Elena Peng on 18 Jul 2018
Thank you for your stay .

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Nice hotel.
Enjoyed our stay. The hotel was located just across from the Li River and there’s a nice pedestrian market just next to the hotel.
Stayed 2 nights in Jun 2018
Response from Elena Peng on 10 Jul 2018
Dear guests, thank you for staying at the Sheraton Hotel in Guilin and your comments. The hotel is located in the center of the city, with many pedestrian attractions and convenient transportation. Guilin Sheraton Hotel thank you for your support!

6/10 Okay

Esti, Israel

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
We had a good sized room with lots of amenities. However, the hotel is understaffed. At reception there was always a long wait. We wanted to book a boat to Yangshuo but the Tourist Affairs person was never around and when she was called several times she came after half an hour. Then we discovered that she didn't know a word in English! Every additional thing at hotel was expensive, including breakfast. The electricity was off for 3 hours and it was 37 degrees. All our floor were up in arms. Lots of excuses but no apology.
Stayed 1 night in May 2018
Response from Elena Peng on 21 Jun 2018
"DearGuest Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. We will share your message appropriately within the organization. Sincerely, Elena Peng peng.elena@sheraton.com"

8/10 Good

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
The hotel has a perfect location (1 Block to the main food street, 5min walking to the shopping street). Breakfast offers many choices. The stuff is very nice but extremely slow at the reception. Overall great experience.
Stayed 2 nights in May 2018
Response from Elena Peng on 11 Jun 2018
"Dear guest, Thank you for sharing this excellent review of your stay at The Sheraton Guilin Hotel. I am very pleased to see that you had a fantastic stay and I will be sure to share your lovely comments with the whole of my team. On behalf of the whole team here at the Sheraton Guilin Hotel we hope to welcome you back in the very near future! Best wishes, Elena Peng Sales Online Manager"

8/10 Good

Verified traveller

Liked: Room comfort
Hotel carpet needs cleaning or changing.
Stayed 4 nights in May 2018
Response from Elena Peng on 13 Jun 2018
Dear Guest, Thank you for taking the time to tell us about your experience at our hotel. We are sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Hope that you will give us the opportunity to better serve you in the near future. Sincerely,

8/10 Good

miles, sydney

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Convenient location
Pleasing experience Strategic location to many places of attraction and food Stayed for 5 nights however Staffs were not knowledgeable about their surroundings facilities, even the ones behind their hotel They will reply that they do not know to many of the questions and did not assist much, disappointing for such a reputable hotel
Stayed 5 nights in Apr 2018
Response from Sales Online Manager on 9 May 2018
Dear guest, Thank you for taking the time to tell us about your experience at our hotel. We are glad to hear that you enjoyed our location. Regarding your serve experience, we would like to express our sincere apologies for not being able to meet your expectations on this occasion, I have sent this comment to all hotel's department heads and we will plan to strengthen Guilin travel knowlege trainning to all hotel staffs frequently. Hope that you will give us the opportunity to better serve you in the near future!

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Response from Elena on 10 Apr 2018
Dear Guest, Thank you for your honest feedback. We take our guests feedback very seriously especially. We will keep doing the right things and keep moving on improving guests' experience. Hope you could come back again, your concerns are being addressed as we speak and we will make sure you have a better stay.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel in Guilin
We spent two nights at the Sheraton Guilin. Great hotel, very centrally located in the middle of Guilin. Very clean with a very courteous staff. We had full days of touring so didn't have a chance to sample breakfast, lunch or dinner but the café had a good crowd at breakfast. Nice to come back to a comfortable room after a long day of sightseeing.
Response from Elena on 10 Apr 2018
Dear Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again!

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were very pleased with the hotel,service and location.
Stayed 2 nights in Jan 2018
Response from Elena Peng on 7 Feb 2018
Dear Robin, Thank you for sharing this excellent review of your stay at The Sheraton Guilin Hotel. I am very pleased to see that you had a fantastic stay and I will be sure to share your lovely comments with the whole of my team. On behalf of the whole team here at the Sheraton Guilin Hotel we hope to welcome you back in the very near future!

8/10 Good

Mike, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel close to lake and restaurants and shopp
Nice hotel and a highlight was the very extensive breakfast menu.A strange disappointment was a loud clunking noise intruding our nights from the service lifts nearby.I am surprised a reputed hotel can allow this!
Stayed 4 nights in Jan 2018
Response from Elena on 7 Feb 2018
Dear Mike on Wotif Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. We will share your message appropriately within the organization.

6/10 Okay

HTF, San Jose, CA

Liked: Cleanliness, staff & service
Convenient hotel but getting old
Hotel walking distance to the famous elephant park. Nice Sun Moon pagoda park near by too. Many local eating place nearby. However, hotel is getting old and showed in the bathroom shower. There are also different kind of noise compared to other hotels. They gave us a supposedly quiet room back facing the garden and away from elevator but we heard Karaoke singing till about 11PM. In the morning we kept on hearing clinking noise of cutlery hitting plates from the front door facing the atrium with the buffet breakfast.
Stayed 2 nights in Nov 2017
Response from Elena Peng on 24 Dec 2017
Dear guest, Thank you for taking the time to tell us about your experience at our hotel. We are sorry that your room experience did not meet your expectations, please allow me to express my sincerest apologies. And currently,our hotel is upgrading decorate gradually. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Hope that you will give us the opportunity to better serve you in the near future.

10/10 Excellent

Travel bug, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and view
There were 10 of us in the group, checkin was quick, friendly staff at the counter, centrally located with shopping nearby, great views of river and mountains. Fantastic night lights.
Stayed 3 nights in Oct 2017
Response from Elena Peng on 20 Nov 2017
Dear guest, Thank you for sharing this excellent review of your stay at The Sheraton Guilin Hotel. I am very pleased to see that you had a fantastic stay and I will be sure to share your lovely comments with the whole of my team. On behalf of the whole team here at the Sheraton Guilin Hotel we hope to welcome you back in the very near future!

8/10 Good

Visitor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location.
Location is fantastic. It was all good until they let the lobby be used as a Chinese wedding banquet with too many tables and loud announcer that echoed through the whole building. I complained to the manager, and they offered to give me a different quieter room (too late) and sent a complimentary tray of fruits. But they should not impose this on all the guests, period. The concierge seems to be missing lots of time.
Stayed 2 nights in Oct 2017
Response from Elena Peng on 20 Nov 2017
Dear guest , Thank you for taking the time to tell us about your experience at our hotel. We are sorry that your room experience did not meet your expectations, please allow me to express my sincerest apologies. I have already sent this information to Hotel General Manager, we will strictly control the banquet time limit and volume.Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Hope that you will give us the opportunity to better serve you in the near future.

4/10 Poor

Ben, New Zealand

Disliked: Staff & service, property conditions & facilities
Disappointing
The hotel is too old and is in desperate need of refurbishment. The staff were cold and the breakfast was disappointing. The upside is the great location and a tours desk which offered a good selection of activities at reasonable prices. The hotel was running multiple weddings while we were there. This involved the entire lobby being taken over for a wedding reception and all the entrances being dominated by photographers. It made you feel like you were intruding just by being there.
Stayed 3 nights in Oct 2017
Response from Elena Peng on 20 Nov 2017
Dear guest , Thank you for taking the time to tell us about your experience at our hotel. We are sorry that your room experience did not meet your expectations, please allow me to express my sincerest apologies. I have already sent this information to Hotel General Manager, we will keep improving our banquet arrangement and hardware-updating. And currently,our hotel is upgrading decorate gradually. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Hope that you will give us the opportunity to better serve you in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Standard international chain hotel
Hotel in a good location. There was some very noisy construction going on in reception while I was there, which due to the design with the restaurant and club lounge open to the reception area was noise that couldn't really be got away from. Odd cocktail hours for the club lounge (4-6) and consequently pretty empty
Stayed 1 night in Sep 2017
Dear Guest, Thank you for taking the time to tell us about your experience at our hotel. We are sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Hope that you will give us the opportunity to better serve you in the near future.

8/10 Good

MOON WHAI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couple holidays
The hotel is quite old although well maintained. If you wish to stay at room with river view, make sure you request for highest floor otherwise you will be looking at trees only. Facilities do not concur with 5 star rating as there's only a miserable sauna. Buffet breakfast also not up to marks as not enough spread. Staff service is just excellent.
Stayed 4 nights in Sep 2017