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Reviews of El Mesón de los Poetas

3 out of 5
El Mesón de los Poetas
Positos #35 esq. Juan Valle, Centro Histórico, Guanajuato, GTO

Reviews

9.6

Exceptional

Rating 10 - Excellent. 789 out of 1003 reviews" "
Rating 8 - Good. 167 out of 1003 reviews" "
Rating 6 - Okay. 28 out of 1003 reviews" "
Rating 4 - Poor. 8 out of 1003 reviews" "
Rating 2 - Terrible. 11 out of 1003 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Tomas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
the place is beautiful. and the staff was very nice
Stayed 4 nights in May 2024

10/10 Excellent

Mary

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly and accommodating . Breakfast was delicious . Great location . Nice view from 5th floor terrace.The only suggestion is having more than one fan in a room because it got really hot in the room since there’s no AC . Other than that we enjoyed our stay. Second time staying here and would stay here again! Thank you to the staff who were so helpful and warm !
Stayed 1 night in May 2024
Response from André Vega on 17 May 2024
We're delighted to hear that you found our staff friendly and accommodating and that you enjoyed the delicious breakfast. It's great to know that you appreciated our great location. We value your suggestion regarding having more than one fan in the room. We're thrilled that you enjoyed your stay overall, and we're honored to have you return for a second time! We'll be sure to pass along your kind words to our staff, who are always happy to assist. We look forward to welcoming you back again in the future!

10/10 Excellent

Nati, Antioch

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautifully maintained! Staff are curtious and friendly. The hotel was clean and comfortable! Its right near downtown but away enough that we did not hear the noise from the big crowds and bars/clubs. The price was very good!
Stayed 1 night in Apr 2024
Response from André Vega on 17 May 2024
Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay at El Mesón de los Poetas.We appreciate your kind words and hope to welcome you back soon for another memorable stay!

10/10 Excellent

Anna K

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great!! The place was super clean and my suite Dante was great!! They were so kind to us they give us the room at 1 pm because my husband didn’t feel well. I will highly recommend this place. Super interesting building Was so cool !
Stayed 1 night in Apr 2024
Response from André Vega on 17 May 2024
We're thrilled to hear that you had a wonderful experience with our staff and that you found our place super clean. We're glad you enjoyed your suite Dante, we hope your husband is better now. Your recommendation means a lot to us! We truly appreciate your kind words and hope to have the pleasure of welcoming you back soon!

10/10 Excellent

Erik

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El Meson de los Poetas was a beautiful and unique hotel with a maze of narrow passages, staircases, and indoor and outdoor terraces and patios. Everything was very clean and the staff was very helpful, especially with advice regarding restaurants and calling taxis. The location is perfect for walking all over the historical center of Guanajuato.
Stayed 4 nights in Apr 2024
Response from André Vega on 17 May 2024
Thank you for your wonderful review! We're delighted to hear that you enjoyed the beauty and uniqueness of Hotel El Mesón de los Poetas. It's great to know that everything was very clean and that our staff was very helpful. We're glad you found our location perfect for exploring the historical center of Guanajuato on foot. We appreciate your kind words and hope to welcome you back soon for another memorable stay!

6/10 Okay

Dora

Stayed 2 nights in Apr 2024

10/10 Excellent

susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the hotel, room, staff was friendly and helpful.
Stayed 4 nights in Apr 2024
Response from Lucia Zárate on 24 Apr 2024
HI:Thank you for your message

10/10 Excellent

David

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Lucia Zárate on 24 Apr 2024
HI:Thank you

10/10 Excellent

Valentin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No on site parking
Stayed 1 night in Apr 2024

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant stay. The atmosphere in the hotel is amazing, very clean, and the staff are particularly kind and friendly.
Stayed 2 nights in Apr 2024
Response from Lucia Zarate Carrillo on 15 Apr 2024
Hi:Thank you very much

8/10 Good

Deena

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This is a very beautiful but older property. Because it's an older property, there were no vents in the bathrooms and no AC. It did have a fan though and the beds were very confortable. On the downside, I felt the bathroom needed washcloths and body soap and the metal chairs in the seating area could have been nicer. I found the staff pleasant and helpful, the hotel beautiful, a perfect location and great for the price.
Stayed 1 night in Apr 2024
Response from Lucia Zarate Carrillo on 15 Apr 2024
HI:Thank you for your mesageNice day

8/10 Good

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely hotel in a convenient, safe location. Staff are friendly and helpful. We were disappointed in our room which was located next to the elevator on the 3rd floor. The only window in the room (outside of a small, high window in the shower) opened onto the hallway. Obviously people were waiting there for the elevator and it felt as if they were right in our room.
Stayed 2 nights in Apr 2024
Response from André Vega on 17 May 2024
Thank you for taking the time to share your experience with us. We're delighted to hear that you enjoyed our hotel's convenient and safe location, as well as the friendliness and helpfulness of our staff.We're truly sorry to learn that your room's location did not meet your expectations. We sincerely appreciate your feedback and will take immediate steps to address this issue. Your preference for a quieter room has been duly noted, and we will do our utmost to ensure that your next stay is more enjoyable.Once again, we appreciate your valuable feedback and look forward to the opportunity of welcoming you back in the future to provide you with a more satisfying experience.

10/10 Excellent

Blanca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El ambiente de cada habitación, todas diferentes, las comodidades que incluyen como el indispensable servicio de café, más la inmejorable atención del personal en todas las áreas, hacen de este lugar mi favorito en la ciudad de Guanajuato.
Stayed 1 night in Apr 2024
Response from André Vega on 17 May 2024
Muchas gracias por sus comentarios, les agradecemos a ustedes que nos hacen esforzarnos en brindar el mejor servicio. Los esperamos con las puertas abiertas.

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really quaint setting with lots of vibrant colours and nooks and crannies. Staff were very helpful. Great central location with lots of interesting sights to see within walking distance. Loved the rooftop terrace. Every room seemed unique. We asked for a room overlooking the courtyard on upper floor to avoid the noise at night from the street and we loved it
Stayed 3 nights in Apr 2024
Response from André Vega on 17 May 2024
Thank you for your review. We appreciate the time you took for it. We hope to see you next time at El Mesón de los Poetas.

10/10 Excellent

Letcia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located. Their staff was super friendly and their rooms are very spacious. I really enjoyed my stay
Stayed 2 nights in Mar 2024
Response from Lucia Zárate on 6 Apr 2024
HI:Thank you very much for your message.

8/10 Good

Jesus

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is nice and located right near the center of the city. It’s clean and has very nice decor. The rooms are cute and well kept. Everything inside is very picture worthy so take your time going through the property. The staff is very friendly and helpful. My only issue was with the room charges and I feel everyone should be aware of this. When booking a room that sleeps 4 you get charged extra fees for “extra guests” even though you only have 4 guests. Room should be labeled as “sleeps 2 but can accommodate up to 4 with additional fees”. Be aware of this extra fee when booking. Everything else is fine.
Stayed 1 night in Apr 2024
Response from Lucia Zárate on 6 Apr 2024
Hi:Thank you very much

10/10 Excellent

Jose Mario Rivera Gonzalez

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing Place 👏
Stayed 8 nights in Mar 2024
Response from Lucia Zárate on 6 Apr 2024
Hi;Thank for you visit

10/10 Excellent

Clifford

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is in a very nice location close to everything but a couple of blocks away from the main action so quiet enough to sleep. Charming hotel.
Stayed 2 nights in Mar 2024
Response from Lucia Zárate on 6 Apr 2024
HI:Thank you for you message

10/10 Excellent

Lenika

Stayed 2 nights in Mar 2024

10/10 Excellent

Jesus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good breakfast was included
Stayed 4 nights in Mar 2024
Response from Lucia Zárate on 6 Apr 2024
Wonderful:We loved your message

6/10 Okay

Ross, Poulsbo

Travelled with partner
No ventilation in our room. Noisy. We booked a suite through Expedia. When we arrived they did not have our reservation. Waited for hours only to be offered an inferior room. Good breakfast however.
Stayed 7 nights in Mar 2024
Response from André Vega on 17 May 2024
Gracias por su comentario lo tendremos en cuenta, lamentamos los inconvenientes que le pudimos ocasionar.

10/10 Excellent

Giselle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was wonderful and very attentive!! I will definitely recommend staying here and will return for future stays!
Stayed 2 nights in Mar 2024
Response from Lucia Zárate on 6 Apr 2024
HI:Thank you very much

8/10 Good

Herman

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property, tiled, with meandering stairways and hallways. Nice artwork throughout. My room was large and gorgeous. But the neighborhood is quite noisy with yelling tourists, students and dogs barking. No hot shower but this may have been user error as faucets are not labeled.
Stayed 1 night in Mar 2024

6/10 Okay

Dagoberto

Stayed 4 nights in Mar 2024

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just loved this hotel ! In a city designed like an Escher painting this place is like a painting within the painting. It’s just fun walking around the place and enjoying all the art and artifact filled nooks and crannies . Spotlessly clean and well maintained it is also a center of music , poetry and culture for the city . Finally, the staff go well beyond the call of duty to be helpful . Five stars all the way !
Response from Lucia Zárate on 4 May 2024
HI:Fantastic thanks for your message

10/10 Excellent

Mary T.

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My biggest quibble with my room is it had no chair. My room was very quiet but my friens room faced the street and said it was pretty noisy until late. This hotel is very quirky with a labyrinth if rooms, which means quite a lot of climbing steps.
Stayed 2 nights in Feb 2024
Response from Lucia Zárate on 4 May 2024
Hi:Excellent, thank you very much for your comments.

10/10 Excellent

Myra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Lucia Zárate on 4 May 2024
Hi: Thank you

6/10 Okay

Maria E

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service super clean delicious breakfast totally recommend this hotel it’s close to everything
Stayed 3 nights in Mar 2024
Response from Lucia Zárate on 4 May 2024
HI:Thank youfor your message

8/10 Good

Martha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the terrace, stairs, paintings, and friendly staff. They were very friendly.
Stayed 3 nights in Mar 2024
Response from Lucia Zarate Carrillo on 18 Mar 2024
Hi:Thank you very much

10/10 Excellent

Danna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely boutique hotel in the heart of the city. It feels very local and special. There is a lovely courtyard where breakfast is served and there is a rooftop patio as well. Some of the rooms have inner courtyard windows and some have windows to outside. Our suite on the 2nd floor had a wonderful window to the street with awesome views. It was noisy all night, but we chose to sleep with the windows open! All the rooms are different, so I cannot speak to what you might get. They could use some ceiling fans in the rooms. The breakfast was very good and the staff was very friendly. We would stay here again.
Stayed 3 nights in Mar 2024
Response from Lucia Zarate Carrillo on 18 Mar 2024
Hi:Thank you very much for sharing your convenience in our facilities.

10/10 Excellent

Shea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room. Walking distance to everything. Helpful staff.
Stayed 6 nights in Feb 2024
Response from Lucia Zarate Carrillo on 18 Mar 2024
HiThank you very much for sharing your convenience in our facilities.

4/10 Poor

gilbert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Lucia Zarate Carrillo on 18 Mar 2024
Hi:Thank you

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Lucia Zarate Carrillo on 18 Mar 2024
Thank you

10/10 Excellent

Peter

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location. Clean, quiet rooms. Could use water bottle refining stations on each floor. Good value for money.
Stayed 2 nights in Feb 2024
Response from Lucia Zarate Carrillo on 18 Mar 2024
Hi:Thank you

10/10 Excellent

Victor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Una excelente experiencia, todo el staff super amable, la habitación super limpia, cerca de todo en el centro de Guanajuato, definitivamente regresaremos !!!
Stayed 3 nights in Feb 2024
Response from Lucia Zárate on 26 Feb 2024
Buenas tardes:Muchas gracias por compartir por su experiencia.Saludos cordiales

10/10 Excellent

Mark William

Liked: Amenities
Trust me, just stay here. It’s a gem.
Stayed 7 nights in Feb 2024
Response from Lucia Zárate on 26 Feb 2024
Hi:Thank you

10/10 Excellent

Rubi E Garcia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, everything very clean, felt very safe... this hotel has a terrace very nice view of the city. Everything is withing walkable distance. Definitely recommend.
Stayed 3 nights in Feb 2024
Response from Lucia Zárate on 26 Feb 2024
Hi:Thank you very much for sharing your experience

10/10 Excellent

Maria

Travelled with group
Liked: Amenities
Everything was beautiful. The location was perfect.
Stayed 3 nights in Feb 2024
Response from Lucia Zárate on 26 Feb 2024
Hi:Thank you for your message

10/10 Excellent

A Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024
Response from Lucia Zárate on 26 Feb 2024
Hi:Thank you

10/10 Excellent

John

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Lucia Zárate on 26 Feb 2024
Thank youNice day

8/10 Good

William, Calgary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place. Spacious rooms and loads of common space. Unfortunately they couldn’t accommodate a short early check-in and had us wait till 3:10 to get in our room.
Stayed 1 night in Feb 2024
Response from Lucia Zárate on 17 Feb 2024
Buenas tardes:Sorry, now our rooms were vacated late and my colleagues are doing their best to clean their rooms.

10/10 Excellent

Debrah

Liked: Cleanliness, staff & service, property conditions & facilities
From the minute we entered the hotel the staff were very helpful and friendly. The beds were very comfortable and the room was clean and well appointed. The location could not have been any better we could walk to all the hot spots. The only one concern was some of the quests would slam the doors which was noisy in our room Thank you El Meson de los Poetas.
Stayed 4 nights in Feb 2024
Response from Lucia Zarate Carrillo on 18 Mar 2024
Hi:Thank you

10/10 Excellent

Natalie

Stayed 1 night in Feb 2024
Response from Lucia Zarate Carrillo on 18 Mar 2024
Thank you

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you
Stayed 1 night in Feb 2024
Response from Lucia Zarate Carrillo on 18 Mar 2024
you are wellcome

10/10 Excellent

Stuart, Tulsa

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, excellent service, wonderful breakfast, and a lovely and unique interior. Great views from the roof terrace. Would highly recommend!
Stayed 2 nights in Feb 2024
Response from Lucia Zarate Carrillo on 18 Mar 2024
HI:Thank you very much

8/10 Good

Jolanta, arlington hts.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Lucia Zarate Carrillo on 18 Mar 2024
Muchas gracias

10/10 Excellent

Colette Houle

Stayed 2 nights in Feb 2024
Response from Lucia Zarate Carrillo on 18 Mar 2024
Thank you

10/10 Excellent

Susan

Stayed 4 nights in Jan 2024
Response from Lucia Zarate Carrillo on 18 Mar 2024
Muchas gracias por su calificación

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel in a fun city!
This was a wonderful hotel in a wonderful location with a wonderful view of the city from the rooftop. The breakfast was great too. The only negative was that it took a long time to get hot water in the shower in the morning but that was a minor problem.
Stayed 4 nights in Jan 2024
Response from Lucia Zarate Carrillo on 18 Mar 2024
HI:Thank you very much for sharing your convenience in our facilities.

8/10 Good

Clifford Glen

Liked: Cleanliness, staff & service, room comfort
Central
Staff were very friendly and helpful. Breakfast had lots of choices and was included. Great location.
Stayed 2 nights in Jan 2024
Response from Lucia Zarate Carrillo on 18 Mar 2024
Hi:Thank you very much