Av. Ignacio L. Vallarta 5145, Camino Real, Zapopan, JAL
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Very poor experience! With the brand of Hard Rock the amenities and the A/C was very bad!!! They move me 3 time because of that. The personal service was amazing but very disappointing.
Dear Lorena,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We apologize for the inconvenience you experienced with the food quality.It is through your feedback that we can improve our services and set the bar for delivering authentic experiences. We look forward to the opportunity to welcome you back and provide you with an improved stay. Warm regards,
Dear Jesse,Thank you very much for choosing us as your setting for your recent stay, we appreciate that you took the time to share your comment with us.We're delighted to hear that you enjoyed the our facilities.We look forward to the opportunity to welcome you back and delivering authentic experiences.Warm regards,
Estimado Sr. René,Muchas gracias por elegir Hard Rock Hotel Guadalajara.Lamentamos y nos apena bastante el inconveniente que tuvo en la habitación en la que se hospedó, le ofrecemos sinceras disculpas. Su comentario ya fue compartido con el área correspondiente para que puedan tomar las acciones necesarias ante esta situación.Es a través de sus comentarios que podemos mejorar nuestros servicios y establecer el estándar para brindar experiencias auténticas.Reciba un cordial saludo.
Estimada Stephanie,Muchas gracias por su estadía en nuestras instalaciones de Hard Rock Hotel Guadalajara.Es un gusto saber que disfrutó de nuestros servicios y amenidades y que su experiencia con nosotros fue excelente.Esperamos darle la bienvenida nuevamente y brindarle el servicio amplificado que nos caracteriza.Saludos cordiales.
Estimado Jorge,Muchas gracias por elegir Hard Rock Hotel Guadalajara.Es un placer que nuestros servicios e instalaciones hayan sido de su total agrado.Esperamos recibirlo nuevamente y continuar brindándole experiencias auténticas.Reciba un cordial saludo.
I like the that everything looks really new. Food at the hotel is nice too. The only thing I didnt like is that the black out at my room didnt close all the way to the end.
Pool terrace is really cool too.
Francisco
Stayed 2 nights in May 2024
Response from Daniela Arreola on 6 May 2024
Dear Mr. Francisco,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We apologize for the inconveniences you had with the black out in the room you stayed at. It is through your feedback that we can improve our services and set the bar for delivering authentic experiences.We look forward to the opportunity to welcome you back.Warm regards,
Dear Mr. Luis Andres,Thank you very much for choosing us as your setting for your recent stay at Hard Rock Hotel Guadalajara. It is through your feedback that we can improve our services and set the bar for delivering authentic experiences. We look forward to the opportunity to welcome you back. Warm regards,
Bar available at night, accommodating staff, clean hotel and room!
Olivia
Stayed 3 nights in Apr 2024
Response from Daniela Arreola on 3 May 2024
Dear Olivia,Thank you for taking the time to share your feedback regarding your recent stay at our hotel.Our priority is to deliver amplified care, demonstrate our signature service, and set the standard for delivering authentic experiences.We look forward to the opportunity to welcome you back.Warm regards,
10/10 Excellent
HUMBERTO SALINAS
Travelled with family, Business traveller
2 May 2024
Liked: Cleanliness, amenities
A
HUMBERTO SALINAS
Stayed 3 nights in Apr 2024
Response from Daniela Arreola on 2 May 2024
Estimado Humberto,Nos complace su estancia haya sido excelente, ya que nos esforzamos por brindar un servicio incomparable, y nos da gusto saber a través de su calificación que cumplimos con sus expectativas.Esperamos nos conceda nuevamente la oportunidad de atenderle como se merece, y de continuar brindándole experiencias auténticas.Saludos cordiales.
Dear Veronica,Thank you for taking the time to share your feedback regarding your recent stay at our hotel.Our priority is to deliver amplified care, demonstrate our signature service, and set the standard for delivering authentic experiences.We look forward to the opportunity to welcome you back.Warm regards,
Apreciable Janet,Muchas gracias por su estadía en nuestras instalaciones de Hard Rock Hotel Guadalajara.Es un gusto saber que disfrutó de nuestros servicios y amenidades y que su experiencia con nosotros fue excelente.Esperamos recibirla nuevamente y brindarle el servicio amplificado que nos caracteriza.Reciba un cordial saludo.
10/10 Excellent
Antonio
30 Apr 2024
Antonio
Stayed 1 night in Apr 2024
Response from Daniela Arreola on 21 May 2024
Estimado Antonio,Muchas gracias por elegirnos como su escenario de alojamiento.Nos complace saber que estuvimos a la altura de sus expectativas y que disfrutó de nuestros servicios e instalaciones.Esperamos recibirlo nuevamente, será un placer atenderle.Saludos cordiales.
10/10 Excellent
Sugey
Travelled with family, Travelled with family and small children
Dear Sugey,Thank you for taking the time to share your feedback regarding your recent stay at our hotel.Our priority is to deliver amplified care, demonstrate our signature service, and set the standard for delivering authentic experiences.We look forward to the opportunity to welcome you back.Warm regards,
10/10 Excellent
HECTOR PEREZ
26 Apr 2024
HECTOR PEREZ
Stayed 2 nights in Apr 2024
Response from Daniela Arreola on 16 May 2024
Estimado Héctor Pérez,Muchas gracias por elegirnos como su escenario de alojamiento.Es un gusto que nuestras instalaciones y servicios hayan sido de su total agrado y que su estancia con nosotros haya resultado excelente.Esperamos recibirlo nuevamente, será un placer atenderle.Reciba un cordial saludo, por parte de nuestro equipo Hard Rock Hotel Guadalajara.
Dear Sergio Alejandro,Thank you for taking the time to share your feedback regarding your recent stay at our hotel.Our priority is to deliver amplified care, demonstrate our signature service, and set the standard for delivering authentic experiences.We look forward to the opportunity to welcome you back.Warm regards,
8/10 Good
janet, chicago
22 Apr 2024
janet
Stayed 1 night in Apr 2024
Response from Daniela Arreola on 15 May 2024
Estimada Janet,Muchas gracias por elegir Hard Rock Hotel Guadalajara.Agradecemos se haya tomado el tiempo de compartir su calificación con nosotros. Seguimos mejorando nuestras instalaciones y servicios para ofrecerle experiencias memorables.Esperamos recibirla nuevamente y brindarle una excelente estadía.Saludos cordiales.
Estimado José,Gracias por elegirnos como su escenario de alojamiento.Agradecemos se haya tomado el tiempo para compartir su calificación con nosotros. Seguimos mejorando para ofrecerle servicios y experiencias únicas.Esperamos recibirle nuevamente y brindarle una estadía excelente.Saludos cordiales.
Estimado Rogelio,Muchas gracias por elegir Hard Rock Hotel Guadalajara como escenario de alojamiento en su reciente estancia.Nos complace que su estadía haya resultado excelente y que haya disfrutado de nuestras instalaciones y del servicio amplificado que nos caracteriza.Esperamos darle la bienvenida nuevamente.Saludos cordiales.
Dear Mr. Enrique,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. Our priority is to deliver amplified care, demonstrate our signature service, and set the standard for delivering authentic experiences. We continue to improve to offer you unique and memorable services.We hope to welcome you again and provide you with an excellent stay.Warm regards,
10/10 Excellent
Noemi
14 Apr 2024
Noemi
Stayed 1 night in Apr 2024
Response from Daniela Arreola on 6 May 2024
Estimada Noemi,Muchas gracias por elegirnos como escenario de alojamiento.En Hard Rock Hotel Guadalajara, nos esforzamos por brindar un servicio incomparable a todos nuestros valiosos huéspedes, es por lo que nos complace haber cumplido con sus expectativas.Esperamos recibirle nuevamente y continuar brindándole experiencias auténticas.Un cordial saludo.
Dear Nick, thank you very much for choosing us as your setting. We are happy to know that your stay was worthy of a celebrity. In short, the warmth of our rockers makes our guests' stay memorable. We look forward to seeing you again soon.
Hi Diana, We appreciate the time you have taken to share with us your feedback about your recent stay. We will be reviewing with the areas involved the issues you had to follow up and focus on working on the areas of opportunity. We hope you will give us a second chance and come back to enjoy the amplified service that characterizes us.
Dear Mr. Reyes, thank you very much for taking the time to give us your comments. We are sorry to hear that we were out of tune during your stay and we sincerely apologize. We would like to know a little more about your reasons, our mission is to deliver authentic rock experiences and we failed you. We hope you will give us a second chance to serve you so you can taste the true service we are known for.
6/10 Okay
cecilia
7 Apr 2024
cecilia
Stayed 4 nights in Apr 2024
Response from Carlos Álvarez on 10 Apr 2024
Dear Cecilia, thank you very much for taking the time to give us your comments. We are sorry to hear that we were out of tune during your stay and we sincerely apologize. We would like to know a little more about your reasons, our mission is to deliver authentic rock experiences and we failed you. We hope you will give us a second chance to serve you so you can taste the true service we are known for.
They do need more upkeep on their rooms, our AC was no cooling properly and the bathtub would not fill up to bathe our baby but other than that all good overall
Angel Alberto
Stayed 1 night in Apr 2024
Response from Carlos Álvarez on 10 Apr 2024
Dear Angel Alberto .Thank you very much for taking the time to share with us your comments about your recent stay. We offer a sincere apology for the inconveniences you had that affected your experience. At Hard Rock Hotel Guadalajara providing amplified service is our priority and we are very sorry that on this occasion you did not receive the memorable experience you deserved. I am sharing your valuable feedback with the departments involved.
Dear Araceli,Thank you for taking the time to share your feedback regarding your recent stay at our hotel.Our priority is to deliver amplified care, demonstrate our signature service, and set the standard for delivering authentic experiences.We look forward to the opportunity to welcome you back.Warm regards,
Estimado Saúl,Gracias por elegir como escenario de alojamiento Hard Rock Hotel Guadalajara.Es un gusto saber que estuvimos a la altura de sus expectativas y que su estadía con nosotros fue de su total agrado. Esperamos siga disfrutando de nuestras instalaciones y del servicio amplificado que nos caracteriza.Un cordial saludo.
10/10 Excellent
Martha A
2 Apr 2024
Martha A
Stayed 4 nights in Mar 2024
Response from Daniela Arreola on 23 Apr 2024
Estimada Martha,Muchas gracias por elegir Hard Rock Hotel Guadalajara.Nos complace haber estado a la altura de sus expectativas y que nuestros servicios e instalaciones hayan sido de su agrado.Esperamos darle la bienvenida nuevamente y continuar brindándole experiencias memorables.Saludos cordiales.
10/10 Excellent
Jorge, San Antonio
2 Apr 2024
Liked: Cleanliness
Great service
Jorge
Stayed 1 night in Apr 2024
Response from Daniela Arreola on 3 Apr 2024
Dear Jorge,Thank you for taking the time to share your feedback regarding your recent stay at our hotel.Our priority is to deliver amplified care, demonstrate our signature service, and set the standard for delivering authentic experiences.We look forward to the opportunity to welcome you back.Warm regards.
Estimado José,Muchas gracias por elegir Hard Rock Hotel Guadalajara.Es un placer que nuestros servicios hayan sido de su agrado, esperamos recibirle nuevamente y continuar brindándole experiencias memorables.Reciba un cordial saludo.
Sin duda el Hard Rock Hotel te da una experiencia que ningún otro hotel te podrá brindar. Si eres amante de la música el caminar por los pasillos o cualquier área común del hotel es como estar en algún museo. También me gustaría recalcar la amabilidad y hospitalidad del personal es excelente.
Lesly
Stayed 1 night in Mar 2024
Response from Daniela Arreola on 3 Apr 2024
Estimada Lesly,Muchas gracias por elegirnos como escenario en su reciente estancia y por compartirnos su experiencia.Nos complace saber que disfruto de nuestros servicios e instalaciones en Hard Rock Hotel Guadalajara, y saber también, que estuvimos a la altura de sus expectativas en cuanto al servicio amplificado que nos caracteriza.Esperamos siga utilizando los hoteles Hard Rock como su elección en alojamiento y concedernos nuevamente la oportunidad de consentirle como una estrella de rock.Reciba un cordial saludo, por parte de nuestro equipo Hard Rock Hotel GDL.
Estimada Adilene,Muchas gracias por elegir Hard Rock Hotel Guadalajara como su escenario de alojamiento.Agradecemos se haya tomado el tiempo de compartir su calificación con nosotros.Seguimos mejorando nuestras instalaciones y servicios para ofrecerle experiencias únicas y memorables.Esperamos recibirle nuevamente y brindarle una estadía excelente.Saludos cordiales.
Estimado Mario,Muchas gracias por elegirnos como escenario en su reciente estancia y por compartirnos su experiencia a través de su calificación. Nos complace saber que disfruto de nuestros servicios e instalaciones en Hard Rock Hotel Guadalajara, y saber también, que estuvimos a la altura de sus expectativas.Esperamos recibirle nuevamente y continuar brindándole experiencias memorables.Saludos cordiales.
8/10 Good
Francis
28 Mar 2024
Liked: Cleanliness
Francis
Stayed 6 nights in Mar 2024
Response from Daniela Arreola on 3 Apr 2024
Estimado Huésped,Muchas gracias por elegir Hard Rock Hotel Guadalajara como escenario de alojamiento.Agradecemos se haya tomado el tiempo de compartir su calificación con nosotros. Seguimos mejorando para ofrecerle servicios y experiencias únicas y memorables.Esperamos recibirle nuevamente y brindarle una estadía excelente.Saludos cordiales.
Dear Lourdes,Thank you for taking the time to share your feedback regarding your recent stay at our hotel.Our priority is to deliver amplified care, demonstrate our signature service, and set the standard for delivering authentic experiences.Thank you for taking the time to share your feedback regarding your recent stay at our hotel.Our priority is to deliver amplified care, demonstrate our signature service, and set the standard for delivering authentic experiences.We look forward to the opportunity to welcome you back.Warm regards,
There was an event, loud music in the patio started at 10 am, I understand it’s the hard ROCK cafe, but people go on vacation or party, and music woke us up at 10 am
Julio
Stayed 1 night in Feb 2024
Response from Daniela Arreola on 28 Mar 2024
Dear Mr. Julio,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. At Hard Rock, we strive to deliver unparalleled service to all our valued guests and we are disappointed to know that you were unhappy with your experience. We apologize for the inconveniences you had with the noise.It is through your feedback that we can improve our services and set the bar for delivering authentic experiences. We look forward to the opportunity to welcome you back and provide you with an improved stay. Warm regards,
The Starbucks drinks were good, although they did not have any pastries.
Food at the hotel was not tasty. Our family had to leave the property and Uber to restaurants with good authentic food. The staff was great friendly and also recommended excellent places to see and eat at
Evelia
Stayed 4 nights in Mar 2024
Response from Daniela Arreola on 27 Mar 2024
Dear Ms. Evelia,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. At Hard Rock, we strive to deliver unparalleled service to all our valued guests and we are disappointed to know that you were unhappy with your experience. We apologize for the inconveniences you experienced with food. We have shared your comments with our food and drinks team so they can take action to avoid these situations to happen again.It is through your feedback that we can improve our services and set the bar for delivering authentic experiences.We look forward to the opportunity to welcome you back and provide you with an improved stay. Warm regards,
The staff was very attentive and quick with every request. We had a couple of technical issues with the iPad that controls the entire room (AC, lights, drapes etc) and they came right away at 7:00 AM. The waitress Araceli at Seasions Restaurant was fantastic. We would definitely stay there again.
Todd
Stayed 3 nights in Mar 2024
Response from Daniela Arreola on 27 Mar 2024
Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We apologize for the inconvenience you experienced with the iPad. It is through your feedback that we can improve our services and set the bar for delivering authentic experiences.We look forward to the opportunity to welcome you back and provide you with an improved stay. Warm regards,
Good installation, great atmosphere, easy to get there, good staff
Marco
Stayed 3 nights in Mar 2024
Response from Carlos Álvarez on 12 Apr 2024
Dear Marco, thank you very much for choosing us as your setting. We are happy to know that your stay was worthy of a celebrity. In short, the warmth of our rockers makes our guests' stay memorable. We look forward to seeing you again soon.
Dear Guest,Thank you for taking the time to share your feedback at the Hard Rock Hotel in Guadalajara. Our priority is to deliver amplified care, demonstrate our signature service, and set the standard for delivering authentic experiences.We look forward to the opportunity to welcome you back.Warm regards,
Dear Sandy,Thank you for taking the time to share your feedback regarding your recent stay at our hotel.Our priority is to deliver amplified care, demonstrate our signature service, and set the standard for delivering authentic experiences.We look forward to the opportunity to welcome you back.Warm regards,
Estimado Huésped,Muchas gracias por elegir Hard Rock Hotel Guadalajara como escenario de alojamiento.Agradecemos se haya tomado el tiempo de compartir su calificación con nosotros.Seguimos mejorando nuestras instalaciones y servicios para ofrecerle experiencias únicas y memorables.Esperamos recibirle nuevamente y brindarle una estadía excelente.Saludos cordiales.
10/10 Excellent
Adrian
13 Mar 2024
Adrian
Stayed 3 nights in Mar 2024
Response from Daniela Arreola on 3 Apr 2024
Estimado Adrián,Muchas gracias por elegir Hard Rock Hotel Guadalajara.Nos complace saber que estuvimos a la altura de sus expectativas y que disfrutó de nuestros servicios e instalaciones.Esperamos recibirlo nuevamente, será un placer atenderlo como usted se merece.Saludos cordiales.
10/10 Excellent
Bertha
13 Mar 2024
Liked: Amenities
Very convenient location and a very clean hotel
Bertha
Stayed 4 nights in Mar 2024
Response from Daniela Arreola on 13 Mar 2024
Dear Bertha,Thank you for taking the time to share your feedback regarding your recent stay at our hotel.Our priority is to deliver amplified care, demonstrate our signature service, and set the standard for delivering authentic experiences.We look forward to the opportunity to welcome you back.Warm regards,
Dear Alejandro,Thank you very much for choosing us as your setting for your recent stay at Hard Rock Hotel Guadalajara.Our priority is to deliver amplified care, demonstrate our signature service, and set the standard for delivering authentic experiences.We look forward to the opportunity to welcome you back.Warm regards,
Estimada Itzel,Muchas gracias por elegir Hard Rock Hotel Guadalajara.Es un placer que nuestros servicios hayan sido de su agrado, esperamos recibirle nuevamente y continuar brindándole experiencias auténticas.Reciba un cordial saludo.
10/10 Excellent
Paul
8 Mar 2024
Liked: Cleanliness, staff & service, amenities
My stay was great and suited my needs. The room did show some signs of wear and tear. The privacy latch on the door was broken, the door stopper that prevented the door from hitting the wall was ripped out of the floor and there was a hole in the wall from the door handle. The staff was very eager to please and the property is impressive.
Paul
Stayed 2 nights in Mar 2024
Response from Daniela Arreola on 9 Mar 2024
Dear Paul,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. Please accept our apologies for the inconveniences you experienced in the room you stayed at. We have shared your comments with our maintenance team so they can take action to avoid these situations to happen again.It is through your feedback that we can improve our services and set the bar for delivering authentic experiences. We look forward to the opportunity to welcome you back and provide you with an improved stay. Warm regards,
The hotel is clean and the staff is always very friendly.
Kevin
Stayed 3 nights in Feb 2024
Response from Daniela Arreola on 4 Mar 2024
Dear Kevin,Thank you for taking the time to share your feedback regarding your recent stay at our hotel.Our priority is to deliver amplified care, demonstrate our signature service, and set the standard for delivering authentic experiences.We look forward to the opportunity to welcome you back.Warm regards,
10/10 Excellent
Emmanuel
1 Mar 2024
Emmanuel
Stayed 2 nights in Feb 2024
Response from Daniela Arreola on 21 Mar 2024
Estimado Emmanuel,Muchas gracias por elegirnos como su escenario en alojamiento, apreciamos que se tomará el tiempo para transmitirnos su experiencia por medio de su calificación.Nos complace haya tenido una excelente estadía, esperáramos recibirle nuevamente y continuar brindándole el servicio amplificado que nos caracteriza.Saludos cordiales.