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Reviews of Boarders Inn & Suites by Cobblestone Hotels – Grand Island

2.5 out of 5
Boarders Inn & Suites by Cobblestone Hotels – Grand Island
3333 Ramada Rd, Grand Island, NE

Reviews

8.0

Very good

Rating 10 - Excellent. 235 out of 631 reviews" "
Rating 8 - Good. 223 out of 631 reviews" "
Rating 6 - Okay. 93 out of 631 reviews" "
Rating 4 - Poor. 42 out of 631 reviews" "
Rating 2 - Terrible. 38 out of 631 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Nice pool, friendly staff
Stayed 1 night in Apr 2024
Response from Pam Wright - GM on 8 Apr 2024
Melissa,Thank you for taking the time to let us know how we are doing! I am so happy to hear that you had an exceptional stay and were able to enjoys some of the many amenities we offer! We look forward to your return!

10/10 Excellent

Audra, Harvard

Stayed 1 night in Mar 2024
Response from Pam Wright - GM on 15 Apr 2024
Audra,Thank you for the 5 out of 5! We are so happy to hear that you had an exceptional stay. We look forward to your return in the future! Thank you again!

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in Mar 2024
Response from Pam Wright - GM on 5 Mar 2024
Thank you for the 5 out of 5 rating! We look forward to seeing you again in the future! Thank you!

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Pam Wright - GM on 18 Jan 2024
Kathleen,Thank you for the 4 out of 5 Rating! I am so happy you enjoyed your stay with us. We appreciate your feedback and use it to continuously improve our Guest Experience! We look forward to seeing you the next time you are in Grand Island!

10/10 Excellent

tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Pam Wright - GM on 5 Jan 2024
Tom,Thank you for the 10 out of 10! We are so happy you enjoyed your stay with us and we look forward to seeing you in the future. Have a great 2024!

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Pam Wright - GM on 18 Dec 2023
Kelly,I am so happy to hear that you had an exceptional stay as one of our exceptional guests! Thank you for taking the time to provide feedback on how we are doing! We look forward to seeing you again in the future.

10/10 Excellent

Cynthia, Lincoln

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Difficult to find the entrance. A maze to get to the room, but it is well marked.
Stayed 1 night in Dec 2023
Response from Pam Wright - GM on 18 Dec 2023
Cynthia,Thank you for your 5 Star Review. We appreciate all feedback and use it to continuously improve our guest experience. We look forward to seeing you again in the future, Thank you again!

8/10 Good

carl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Stayed 2 nights in Nov 2023
Response from Pam Wright - GM/Sales Manager on 18 Dec 2023
Carl,Thank you for taking the time to let us know how we are doing! I am so happy you enjoyed your stay and we look forward to seeing you again in the future! Thank you again!

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hot tub was broken, so the kids were bummed. One of the couples in our group expressed concern over it, so they did get a free upgrade to a jacuzzi suite which was nice. Was also a little bummed that the bar onsite was closed and we were unaware, that's the whole reason we chose this hotel. We made the best of it though and had a good time overall.
Stayed 1 night in Nov 2023
Response from Pam Wright - GM on 14 Dec 2023
Thank you for taking the time to let us know how we are doing! I am happy to hear that you were able to enjoy your stay with us. I apologize about the Lounge as it closed 7/31/2023 and I have asked for that to be removed from our listing. I also apologize for the hot tub not working and were happy that we could do a complimentary upgrade to help with that situation. Unfortunately, maintenance issues always seem to appear at the most inopportune times. I do hope to see you again in the future! Thank you again!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Nov 2023
Response from Pam Wright - GM on 18 Dec 2023
Michelle,Thank you for your 5 Star Rating! I am so happy to hear that you enjoyed your stay and we look forward to seeing you again in the future! Thank you again!

10/10 Excellent

Joel

Stayed 1 night in Oct 2023
Response from Pam Wright - GM on 10 Nov 2023
Joel,Thank you for taking the time to let us know how we are doing! We appreciate the 10 out of 10 rating and look forward to seeing you again in the future! Thank you again!

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and the bed was somewhat comfortable. Breakfast was a lot better than most places, scrambled eggs, sauage patties and links, breakfast potatoes, biscuits and gravy, and make you iwn waffles, as well as a few cereals. Hotel was remodeling but was still very clean. Extremely friendly sraff. Will stay again
Stayed 1 night in Nov 2023
Response from Pam Wright - GM on 7 Nov 2023
Jennifer,Thank you for taking the time to let us know how we are doing! We appreciate all feedback and listen to continuously improve our guest experience! We are very proud of our breakfast and the selections we offer and glad to hear you appreciated that! We are in the process of adding an additional 19 sleeping rooms, extended stay rooms, and we are doing our best to keep the noise and mess to a minimum. We look forward to seeing you again in the future. Thank you again!

10/10 Excellent

Shukria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Pam Wright - GM on 7 Nov 2023
Shukria,Thank you for taking the time to let us know how we are doing! We appreciate all feedback and listen to continuously improve our guest service. We look forward to seeing you again in the future!

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Pam Wright - GM on 6 Nov 2023
Jessica,Thank you for taking the time to provide feedback from your recent stay with us. We appreciate all feedback and listen to continuously improve our guest experience. We look forward to your return. Thank you again!

10/10 Excellent

Kerry, Cloyne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was well maintained. It was good!
Stayed 1 night in Oct 2023
Response from Pam Wright - GM on 1 Nov 2023
Kerry,Thank you for taking the time to let us know how we are doing! We appreciate all feedback and listen to continuously improve our guest experience. We look forward to seeing you again in the future! Thank you again!

6/10 Okay

Kristine

Business traveller
Liked: Staff & service
It just seemed off a little and the fitness area left a bit to be desired.
Stayed 1 night in Oct 2023
Response from Pam Wright - GM/Sales Manager on 27 Oct 2023
Kristine,Thank you for taking the time to let us know how we are doing! We appreciate all feedback and listen to continuously improve our guests experience. I'm sorry you did not enjoy our Fitness Center as it was redone with preferred equipment. I do hope to see you in the future. Thank you again!

10/10 Excellent

Tiffanie

Travelled with family
Liked: Cleanliness, staff & service, amenities
had some remodeling going on and pool needs an update but was clean and we really enoyed it there!
Stayed 1 night in Oct 2023
Response from Pam Wright - GM on 24 Oct 2023
Tiffanie,Thank you for letting us know how we are doing! We appreciate all of our guests feedback and listen to continuously improve our guest experience. I am so happy to hear that you enjoyed your stay and were able to enjoy some of the many amenities we offer. I do apologize for the mess as we are in the process of adding additional sleeping rooms. We look forward to seeing you in the future. Thank you again!

10/10 Excellent

Dodi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A getaway
We enjoyed our stay, but we were disappointed that the app said that they have a bar and when we checked in found out no bar.
Stayed 1 night in Oct 2023
Response from Pam Wright - GM on 23 Oct 2023
Dodi,Thank you for taking the time to let us know how we are doing! We appreciate all of our feedback and listen to improve the guest experience. I apologize that the website still lists a lounge on-site and will have the addressed immediately. I am so happy to hear you enjoyed your stay and we look forward to seeing you again in the future. Thank you again!

10/10 Excellent

corey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay
Great room, nice clean pool, great variety at breakfast.
Stayed 1 night in Oct 2023
Response from Pam Wright - GM on 16 Oct 2023
Corey,Thank you for taking the time to let us know how we are doing! We appreciate all feedback and listen to improve our guest experience. I am so happy to hear that you had an exceptional stay for an exceptional guest! We look forward to seeing you in the future. Thank you again!

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Pam Wright - GM on 15 Oct 2023
Thank you for your feedback! We look forward to seeing you in the future!

6/10 Okay

Daniel

Liked: Cleanliness, staff & service
It's an updated older motel, not bad, but the stairs have to go. You can hear and feel every stompy thud in your 2nd floor room all night long. Apparently all hotels have to be remodeled with the child size toilet these days. If you are over 4 ft tall, you might want to opt for the accessible room. This is not unique to this property, but if everyone starts to choose the accessible rooms, maybe the industry will get a clue.
Stayed 1 night in Oct 2023
Response from Pam Wright - GM on 15 Oct 2023
Daniel,Thank you for taking the time to let us know how we are doing! We do appreciate all feedback and use it to improve our guest experience. I apologize for the stairs and next time you can certainly request a ground floor room. We look forward to seeing you in the future! Thank you!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Pam Wright - GM/Sales Manager on 10 Oct 2023
Thank you for taking the time to let us know how we are doing! We appreciate all feedback and use it to improve our guest experience. I am happy to hear you had the exceptional stay you expect and look forward to seeing you in the future. Thank you!

2/10 Terrible

Tanya

Disliked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Pam Wright - GM/Sales Manager on 10 Oct 2023
Tanya,Thank you for taking the time to let us know how we are doing! We do appreciate all feedback and want you to know we do listen and use it to improve our guest services. I'm sorry you did not enjoy your stay and, if you could, please let me know what the issues were. We cannot fix what we do not know is broken. Thank you!

2/10 Terrible

Sarah

Disliked: Amenities
I hated this hotel. I don’t consider myself a hotel snob. It was rude right upon entering. Loud in the morning. They deny access to the pool before checkout. I don’t know if they were rearranging or pulling stuff out of the room next door but it was awful. I slept so bad. No elevator. No third floor but they will send you on a goose chase to find it. The heater doesn’t work so we were cold
Stayed 1 night in Oct 2023
Response from Pam Wright - GM/Sales Manager on 9 Oct 2023
Sarah,Thank you for taking the time to let us know how we are doing. We do appreciate all feedback as we cannot change what we don't know is wrong. I do apologize for the lack of an elevator, which that is stated on all of our booking sites and would have gladly put you on 1st floor had it been requested. There was no sort of construction or maintenance issues in your area the morning of your stay so it could have been another guest and I apologize if they were loud. If you had called the front desk we would have been able to address and ask others to quiet down. Also, had you called the Front Desk about the Heater not working they could have moved you or had someone repair. The pool is open from 7 am - 11 pm daily and I apologize if it wasn't unlocked when you came down to swim. Again, had you let the Front Desk know the pool could have been opened. Thank you and I hope to see you in the future.

10/10 Excellent

Josh

Business traveller
Liked: Amenities, property conditions & facilities
Great breakfast!
Stayed 2 nights in Oct 2023
Response from Pam Wright - GM/Sales Manager on 9 Oct 2023
Josh,Thank you for taking the time to let us know how we are doing! I am so happy to hear that you loved our Complimentary Breakfast buffet. We do appreciate all feedback and want you to know that we do listen. We look forward to seeing you again in the future. Thank you!

10/10 Excellent

michael

Liked: Amenities
Beds are so comfy and staff was extremely nice
Stayed 1 night in Aug 2023
Response from Pam Wright - GM/Sales Manager on 12 Sept 2023
Michael,Thank you for taking the time to let us know how we are doing! I am so happy you had an exceptional stay and we look forward to seeing you in the future! Thank you again!

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Pam Wright - GM/Sales Manager on 10 Aug 2023
Larry,Thank you for the excellent review! I am so happy to hear you had an exceptional stay and we look forward to seeing you again soon! Thanks again!

8/10 Good

Kory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Pam Wright - GM/Sales Manager on 10 Aug 2023
Kory,Thank you for taking the time to let us know how we are doing! I am so happy to see that you had a great stay! We look forward to seeing you in the future! Thanks again!

6/10 Okay

Tiffany

Stayed 1 night in Jul 2023
Response from Pam Wright - GM/Sales Manager on 28 Jul 2023
Thank you for taking the time to let us know how we are doing. We do appreciate and listen to our guest feedback. Please reach out with any concerns you may have had. Thank you again!

8/10 Good

Joe

Liked: Room comfort
Not great.
The hotel was an older hotel but nice. The safe was not working because it needed new batteries, we did not deal with that. The hot tub was not hot but the same temp as the swimming pool which was cool to cold. The breakfast was good but they microwave everything, so nothing was crispy. It is located in a high traffic area so there was lots of traffic noise.
Stayed 3 nights in Jul 2023
Response from Pam Wright - GM/Sales Manager on 28 Jul 2023
Joe,Thank you for taking the time to let us know how we are doing! I do apologize for the Hot Tub; unfortunately, we cannot foresee mechanical issues and we did get it up and running as fast as we could. I also apologize for the safe batteries being dead and we will make sure we are checking them more often. We do appreciate and listen to our guests and next time you are in the area - feel free to request an interior room to avoid the traffic noise. Thank you again!

10/10 Excellent

Amy

Stayed 1 night in Jul 2023
Response from Pam Wright - GM/Sales Manager on 12 Sept 2023
Amy,Thank you for taking the time to let us know how we are doing! I am so happy you had an exceptional stay and we look forward to seeing you in the future! Thank you again!

2/10 Terrible

Tammy

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The manager PAM would not let me change my reservation even thou I contacted them a month ahead of time. I have two rooms, so I paid for four nights I was not there. Which is a lot. She was not very friendly or helpful.
Stayed 8 nights in Jul 2023
Response from Pam Wright - GM/Sales Manager on 20 Jul 2023
I apologize for any inconveniences you encountered; however, there are cancel policies and booking policies that are out of the control of the Hotel when booking through an online site. I understand that no one likes paying for unused nights; however, the booking had to stand the way you booked per the policy of the online site you chose. Thank you!

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
Room at fair price. Restaurant on property was very good!
Stayed 1 night in Jun 2023
Response from Pam Wright - GM/Sales Manager on 20 Jul 2023
Heidi,Thank you for taking the time to let us know how we are doing! I am so happy to hear that you had an exceptional stay and we look forward to seeing you in the future! Thank you again!

6/10 Okay

Kimberly

Stayed 3 nights in Jun 2023
Response from Pam Wright - GM/Sales Manager on 28 Jul 2023
Kimberly,Thank you for taking the time to let us know how we are doing! We do appreciate and listen to our guest feedback. Please reach out with your concerns. Thank you!

2/10 Terrible

Tiffany

Disliked: Cleanliness, staff & service, property conditions & facilities
I have been on a cross country relocation for a week with a cat. I made the reservation to stay, checked in, they RAN MY CREDIT CARD, then stated I wasn't able to stay due to have a cat. The reservation stated PET FRIENDLY but did not state that meant a cat? The front desk blamed it on Expedia, Expedia blamed the hotel, and charged my card anyway with no recourse whatsoever. I had to stay and pay elsewhere and was basically told "We are pet friendly, not cat friendly". UNACCEPTABLE.
Stayed 1 night in Jun 2023
Response from Pam Wright - GM/Sales Manager on 20 Jul 2023
Tiffany,I am sorry to hear that you were unhappy with our pet policy. It is listed on any of the online sites that we accept "Dogs Only". The Hotel released any charges held by the Hotel and it would be Expedia's decision on a refund by them. Sorry I can't be of more assistance as we are limited at the Hotel level when booked through a 3rd party website. Thank you!

10/10 Excellent

Joseph

Stayed 1 night in Jun 2023
Response from Pam Wright - GM/Sales Manager on 20 Jul 2023
Joseph,Thank you for taking the time to let us know how we are doing! I am so happy to hear that you had an exceptional stay and we look forward to seeing you again in the future.

6/10 Okay

Shari

Stayed 1 night in Jun 2023
Response from Pam Wright - GM/Sales Manager on 20 Jul 2023
Shari,Thank you for taking the time to let us know how we are doing and we look forward to seeing you in the future!

10/10 Excellent

michael

Travelled with family
Liked: Cleanliness
Good, helpful people working there.
Stayed 2 nights in May 2023
Response from Pam Wright - GM/Sales Manager on 30 May 2023
Michael,Thank you for taking the time to let us know how we are doing! I am so happy to hear that you had an excellent stay and we look forward to seeing you in the future! Thank you again!

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities
Great value
Stayed 1 night in May 2023
Response from Pam Wright - GM/Sales Manager on 30 May 2023
Brad,Thank you for taking the time to let us know how we are doing! I a so happy to hear that you had an excellent stay and we look forward to seeing you again in the future! Thank you again!

2/10 Terrible

Jemima

Travelled with family, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Noisy unsafe! Man outside yelling & running. There was no parking space! Parked a block away. in the middle of the night.staff no customer service manners! Will no return.
Stayed 1 night in Apr 2023
Response from Pam Wright - GM/Sales Manager on 3 May 2023
I am so sorry to hear that you did not enjoy your stay. We do listen and will do our best to be better next time. Unfortunately, we cannot control what happens outside but next time you can ask for an interior room. We hope to see you in the future. Thank you!

8/10 Good

Mike

Stayed 1 night in Apr 2023
Response from Pam Wright - GM/Sales Manager on 3 Apr 2023
Mike,Thank you for taking the time to let us know how we did! We truly value our guests opinions! Sounds like you had a good stay and we look forward to seeing you in the future! Thanks again!

4/10 Poor

Ryan

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Mar 2023
Response from Pam Wright - GM/Sales Manager on 27 Mar 2023
Ryan,I am so unhappy to hear that you did not enjoy your recent stay with Boarder's Inn & Suites. Please reach out directly to let us know exactly where we went wrong. Thank you for taking the time to leave a review.

8/10 Good

Michelle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Pam Wright - GM/Sales Manager on 14 Mar 2023
Michelle,Thank you for taking the time to let us know how we are doing! We truly value our guests opinions and we are so happy to hear that you enjoyed your stay. We look forward to seeing you in the future and thank you again.

8/10 Good

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a small issue with our room when we first checked in the staff handled it well and moved us to a new room this property is huge and you could get lost in the maze of hallways but once settled all was good
Stayed 1 night in Mar 2023
Response from Pam Wright - GM/Sales Manager on 9 Mar 2023
Ryan,I'm sorry to hear there was an issue with your room; however, I am happy to hear that we were able to correct the issue quickly and let you get settled. I am happy to hear you enjoyed your stay after that and we look forward to seeing you in the future. Thank you for taking the time to let us know how we are doing!

8/10 Good

carl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Pam Wright - GM/Sales Manager on 7 Mar 2023
Thank you for letting us know how we are doing! I am happy to hear you enjoyed your stay and we look forward to seeing you in the future!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friend trip
Very good!
Stayed 1 night in Mar 2023
Response from Pam Wright - GM/Sales Manager on 7 Mar 2023
Thank you for taking the time to let us know how we are doing! I am happy to hear that you had an exceptional stay and we look forward to seeing you in the future. Thanks again!

8/10 Good

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms, hot breakfast every morning. They have an indoor pool. The pool was not available on one night of the stay but it was fixed within 24 hours. They do have an exercise room but you have to contact the front desk for access. They have a very good Italian restaurant on the premises of the hotel.
Stayed 7 nights in Jan 2023
Response from Pam Wright - GM/Sales Manager on 28 Jan 2023
Thank you for taking the time to review your stay! I am so happy to hear that you enjoyed your stay and enjoyed a lot of our many amenities. I apologize for the pool issue; unfortunately, we usually cannot foresee breakdowns. We appreciate your patience and are happy we were able to resolve quickly! We look forward to seeing you in the future. Thank you!

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service
Unfriendly staff & manager
Upon check-in we were greeted by a very rude and unfriendly person who gave the impression that it was an imposition to check us in. We found the manager to be just as unfriendly. The facility itself was nice and breakfast was the norm, but the unfriendly demeanor of the staff guarantees we would never stay there again. Also the outside maintenance made the parking lot unsafe due to unplowed snow although all surrounding establishments etc., were plowed of snow.
Stayed 1 night in Jan 2023
Response from Pam Wright - GM/Sales Manager on 22 Jan 2023
I'm sorry you did not enjoy your stay and I apologize for any rudeness you felt.

8/10 Good

Verified traveller

Liked: Property conditions & facilities
Good except for outdoor noise.
The hotel itself was great, Clean and updated. Bed was pretty comfortable. Great shower water pressure. But the noise outside my window with all of the semi trucks on the highway kept me up all night. Very very loud.
Stayed 1 night in Jan 2023
Response from Pam Wright - GM/Sales Manager on 12 Jan 2023
Thank you for taking the time to let us know how we are doing and I am so happy to hear you enjoyed your stay. Next time you are in the area - please let us know that you prefer an interior room so you won't have the traffic noise. We look forward to seeing you in the future! Thank you again!

10/10 Excellent

Regina

Stayed 1 night in Jan 2023