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Reviews of The Island Gold Coast

4 out of 5
The Island Gold Coast
3128 Surfers Paradise Blvd, Surfers Paradise, QLD

Reviews

9.0

Wonderful

Rating 10 - Excellent. 477 out of 810 reviews" "
Rating 8 - Good. 239 out of 810 reviews" "
Rating 6 - Okay. 59 out of 810 reviews" "
Rating 4 - Poor. 15 out of 810 reviews" "
Rating 2 - Terrible. 20 out of 810 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Raewyn

Travelled with partner
Small bathroom but everything under one roof was definitely a plus.
Stayed 4 nights in May 2024

8/10 Good

Anand

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were clean and spacious. Staff were very nice and always happy to help. It was great having a restaurant/bar downstairs. Only negative was the sound from the music being played in the bar area could be heard from our room late at night when trying to get to sleep. Not much you can do about it but maybe something to be mindful of when booking. Otherwise an enjoyable place to stay
Stayed 2 nights in May 2024

6/10 Okay

Jinan

Stayed 1 night in Apr 2024

10/10 Excellent

CHRISTOPHER

Stayed 1 night in Apr 2024

8/10 Good

Rob

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was having issues with lack of hot water and upgraded us to a beautiful suite which we loved!
Stayed 1 night in Apr 2024
Response from The Island Team on 18 Apr 2024
Hello Rob,Thank you for your review and feedback, we are sorry to hear that you had issues with the hotel water during your stay, but very glad to hear that the reception team were able to relocate you into a suite and you enjoyed the balance of your stay.

6/10 Okay

Hellen

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
Was not happy.
Stayed 3 nights in Apr 2024
Response from The Island Team on 18 Apr 2024
Hello Hellen,Thank you for taking the time to send us a review, we are sad to hear you didn't enjoy your time with us. Please contact the hotel so that we can understand more about your stay

10/10 Excellent

jungsun

Stayed 2 nights in Feb 2024
Response from The Island Team on 24 Feb 2024
Hello Jungsun,Thank you for your 10 out of 10 review, we are so glad to hear you had a great stay.

8/10 Good

Rod

Liked: Staff & service
Disliked: Property conditions & facilities
Meh
Stayed 3 nights in Feb 2024
Response from The Island Team on 24 Feb 2024
Hello Rod,Thank you for taking the time to send your 4 out of 5 review, we would love to hear what could have made it a 5 out of 5.

8/10 Good

vivek

Travelled with partner
Liked: Staff & service, amenities
T
Stayed 1 night in Feb 2024
Response from The Island Team on 24 Feb 2024
Hello Vivek,Thank you for taking the time to send your 4 out of 5 review, we would love to know what would have made it a 5 out of 5

10/10 Excellent

Chentao

Stayed 2 nights in Feb 2024
Response from The Island Team on 2 Apr 2024
Hello Chentao,Thank you for your 5 out of 5 review we appreciate you taking the time to send us your review and glad to hear that you had a great time. We hope to see you again in the future.

10/10 Excellent

wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from The Island Team on 24 Feb 2024
Hello Wayne,Thank you for your 5 out of 5 review, we would love to know more about what made it such a great stay.

10/10 Excellent

Jeremy

Liked: Cleanliness, amenities, property conditions & facilities
Loved it,the staff were so friendly and would go out of their way to help.I had a credit card issue which the front desk staff did their best to help me with,in the crew in the drinks areas were friendly.Rooms were so nice.
Stayed 2 nights in Feb 2024
Response from The Island Team on 25 Feb 2024
Hello Jeremy,Thank you for taking the time to send your 5 out of 5 review and feedback of your stay with us, we very much appreciate it. We are go glad to hear that you had a great stay and that our team looked after you so well. We hope to see you again in the future.

8/10 Good

Tatiana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from The Island Team on 24 Feb 2024
Hello Tatiana,Thank you for taking the time to send your 4 out of 5 review, we would love to know what we could do to be a 5 out of 5 next time

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located and nicely renovated. Will stay again
Stayed 1 night in Feb 2024
Response from The Island Team on 10 Feb 2024
Hello Andrew,Thank you for your 5 out of 5 review, we appreciate you taking the time to send it and glad that you had a great stay with us. We hope to see you again soon.

2/10 Terrible

Conor

Stayed 1 night in Jan 2024

10/10 Excellent

Sammi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from The Island Team on 3 Feb 2024
Hello Sammi,Thank you for your 5 out of 5 review, we appreciate you taking the time to send us your review

10/10 Excellent

Renee

Stayed 2 nights in Jan 2024
Response from The Island Team on 2 Apr 2024
Hello Renee,Thank you for your 5 out of 5 review we very much appreciate you taking the time to send us your review, we are glad to hear that you had a wonderful stay. We hope to see you again in the future

6/10 Okay

Muhammad

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Convenient but not for families
Comfortable stay, only one lift working and would beep and not move when full which was a nuisance. Nice touch providing bottled water and some complimentary snacks. Quite noisy with the music till very late at night. The pool is very deep so overall not a child friendly place.
Stayed 2 nights in Jan 2024
Response from The Island Team on 3 Feb 2024
Hello Muhammad,Thank you for sharing your feedback on your stay with us. We apologise for the inconvenience caused by the issue with the elevator and understand how this impacts on a stay. Being in such a central location and having a very popular rooftop bar does bring it’s noise challenges and again apologise that there was noise disturbance during your stay, however we do appreciate your positive comments about the comfortable accommodations and the thoughtful gesture of providing bottled water and complimentary snacks.Again thank you for taking the time to share your thoughts with us. We strive to continually improve and hope to have the opportunity to welcome you back for a more enjoyable experience in the future.

10/10 Excellent

Alex

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the beach
Great location with nice rooms. Would stay here again.
Stayed 2 nights in Jan 2024
Response from The Island Team on 3 Feb 2024
Hello Alex,Thank you for your 10 out of 10 review, we are so glad that you had a great stay and will come for another visit again. Look forward to see you then.

8/10 Good

Mikhael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good pool area with food options if travelling with children.
Stayed 1 night in Jan 2024
Response from The Island Team on 3 Feb 2024
Hello Mikhael,Thank you for your 4 out of 5 review of your stay with us, we are glad that you had a great time and we hope that on your next visit we will get a 5 out of 5. See you again soon

10/10 Excellent

Taryn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to be part of the action, easy walk to attractions within Surfers Paradise Precinct. Hotel very clean and great facilities
Stayed 2 nights in Jan 2024
Response from The Island Team on 3 Feb 2024
Hello Taryn,Thank you for your 5 out of 5 review and taking the time to send feedback. We are so glad that you had a great stay and that our proximity to everything was a highlight. We hope to see you again soon.

10/10 Excellent

Cheng I

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from The Island Team on 27 Jan 2024
Hello Cheng,Thank you for taking the time to send us your 10 out of 10 review, we are so glad that you had a great stay.

8/10 Good

Terri-Ann

Stayed 1 night in Jan 2024
Response from The Island Team on 27 Jan 2024
Hello Terri-AnnThank you for taking the time to send us your 8 out of 10 review. If there was anything else that you could tell us about your stay we would appreciate the feedback.

10/10 Excellent

CHRISTOPHER T

Stayed 4 nights in Jan 2024
Response from The Island Team on 27 Jan 2024
Hello Christopher TThank you for taking the time to send your 10 out of 10 review. We are so glad that you had a great stay with us.

10/10 Excellent

Charleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from The Island Team on 27 Jan 2024
Hello Charleen,Thank you for taking the time to send us your 5 out of 5 review, we are so glad that you had a great stay.

10/10 Excellent

sonia

Liked: Cleanliness, staff & service, property conditions & facilities
nous avons adoré la décoration, le côté spacieux ce la suite, le personnel hyper sympa à tous les étages!
Stayed 2 nights in Jan 2024
Response from The Island Team on 27 Jan 2024
Hello Sonia,Thank you for taking the time to send us your 5 out of 5 review, we are so glad that you had a great stay and that you enjoyed the spacious rooms and that the staff we very friendly.

6/10 Okay

MUTSUKI

Stayed 2 nights in Jan 2024
Response from The Island Team on 27 Jan 2024
Hello Mutsuki,Thank you for taking the time to send your 6 out of 10 review of your recent stay. It sounds like things didn't go too well. If there is any chance you could send some additional details.

8/10 Good

Sheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Super cute lovely little boutique hotel. Easy to get to right in the middle of the Paradise shops Cavill street and the beach. Pool is nice with poolside bar and snack service. The rooftop entertainment and bar from Thursday-Saturday is on the first floor rooftop of the building not top floor. It faces the balconies and can be a bit noisy for those who prefer quiet bit the dj shut it down at 10:30PM on Thursday which was plenty early. Awesome Kevin Murphy toiletries were a bonus!
Stayed 2 nights in Jan 2024
Response from The Island Team on 27 Jan 2024
Hello Sheryl,thank you for taking the time to send us your 4 out of 5 star review, we are so glad that overall you had a great stay. We do understand that the noise from around us and the Rooftop bar can be a little impacting, but glad to hear that it didn't ruin your stay with us. We would love to send you some Kevin Murphy product if you would like to send us your postal address details, we just sent a text message to you as well.

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from The Island Team on 18 Jan 2024
Hello Bruce,Thank you for your 10 out of 10 review, we are so glad that you had a great stay and appreciate you taking the time to let us know.

10/10 Excellent

barry

Stayed 1 night in Jan 2024
Response from The Island Team on 3 Feb 2024
Hello Barry,Thank you for your 5 out of 5 review, we are so glad that you had a great stay.

10/10 Excellent

Kelly

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location ! Excellent interior and great breakfast! Stayed with the kids as was fab
Stayed 2 nights in Jan 2024
Response from The Island Team on 13 Jan 2024
Hello Kelly,Thank you for your 5 out of 5 review, we are so glad that you had a great stay and we hope to see you again soon.

10/10 Excellent

Suanne

Stayed 1 night in Jan 2024
Response from The Island Team on 13 Jan 2024
Hello Suanne,Thank you for your 10 out of 10 review, we are so glad that you had a great stay with us. We hope to see you again soon.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel!
Nice big rooms, great music in the lounge area, helpful staff.
Stayed 2 nights in Jan 2024
Response from The Island Team on 11 Jan 2024
Hello Thomas,Thank you for your 10 out of 10 review of your stay, we appreciate you letting us know that you enjoyed the size of our rooms and that you enjoyed the hotel ambience with the music playing and that our staff were friendly and helpful, sounds like you had a great time all round and we hope to see you again soon.

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from The Island Team on 11 Jan 2024
Hello Kurt,Thank you for your 5 out of 5 review, we are glad that you had a great time with us and we hope to see you again soon.

10/10 Excellent

luke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from The Island Team on 9 Jan 2024
Hello Luke,Thank you for your 5 out of 5 review, we appreciate you taking the time to let us know and glad that you had a great stay with us. We hope to see you again soon

10/10 Excellent

Phong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from The Island Team on 9 Jan 2024
Hello Phong,Thank you for your 5 out of 5 review, we are so glad that you had a great stay with us, we hope to see you again soon.

10/10 Excellent

Doris

Stayed 4 nights in Dec 2023
Response from The Island Team on 9 Jan 2024
Hello Doris,Thank you for your 10 out of 10 review, we are so glad that you had a great stay with us, we hope to see you again soon.

10/10 Excellent

Ashley

Stayed 3 nights in Jan 2024
Response from The Island Team on 9 Jan 2024
Hello Ashley,Thank you for your 10 out of 10 review, we are so glad that you had a great stay with us, we hope to see you again soon.

10/10 Excellent

Matthew

Stayed 1 night in Jan 2024
Response from The Island Team on 9 Jan 2024
Hello Mathew,Thank you for your 10 out of 10 review. We are so glad that you had a great stay and hope to see you again in the future

10/10 Excellent

debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and facilities, friendly, helpful staff.
Stayed 2 nights in Dec 2023
Response from The Island Team on 5 Jan 2024
Hello Debbie,Thank you for your 5 out of 5 review, we are so glad to hear that you enjoyed your stay. We hope to see you again in the future.

10/10 Excellent

hyojin

Stayed 2 nights in Dec 2023
Response from The Island Team on 3 Jan 2024
Hello Hyojin, Thank you for your 10 out of 10 review of your recent stay with us. We are glad to hear you had a great time, hopefully we will see you again

4/10 Poor

Ivirn

Stayed 5 nights in Dec 2023
Response from The Island Team on 30 Dec 2023
Hello Ivirn, Thank you for taking the time to review your stay. As your score is quite low with no feedback to guide us could you please send some details of your stay to us direct at stay@theislandgoldcoast.com.au so that we can review the issues that you experienced.

10/10 Excellent

Haeeun

Stayed 2 nights in Dec 2023
Response from The Island Team on 30 Dec 2023
Hello Haeeum,Thank you for your 10 out of 10 review of your recent stay with us. We appreciate you taking the time to let us know. We hope to see you again soon.

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great stay. Staff always professional and friendly. Thank you Team Island, keep up the great work!
Stayed 3 nights in Dec 2023
Response from The Island Team on 30 Dec 2023
Hello Guy,Thank you for taking the time to send us your review, we appreciate it greatly and are glad that your stay was as always a great one. We hope to see you again soon

10/10 Excellent

Tait

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from The Island Team on 30 Dec 2023
Hello Tait,Apologies for the delayed reply. Thank you for sending your 10 out of 10 review, we appreciate you taking the time to let us know and we are so glad that you enjoyed your time. We hope to see you again soon

10/10 Excellent

samuel

Travelled with family
Liked: Amenities
Property in general was great, just a bit noisy during night time but it was all good…
Stayed 1 night in Dec 2023
Response from The Island Team on 30 Dec 2023
Hello Samuel.Thank you for sending your 5 out of 5 review, we appreciate you taking the time to let us know, apologies for our delayed reply to you. We hope to see you again soon.

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from The Island Team on 30 Dec 2023
Hello Peter, thank you for your 4 out of 5 review, we appreciate you letting us know.

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved my stay here! The room was so beautiful and all the staff was very helpful and nice. Would recommend anyone to stay here
Stayed 3 nights in Nov 2023
Response from The Island Team on 30 Dec 2023
Hello Irene,Thank you so much for your 5 out of 5 review, we are so glad that you loved your stay, even better that you enjoyed the room type and that our staff were helpful and nice. We hope to see you again soon

10/10 Excellent

Cameron

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from The Island Team on 30 Dec 2023
Hello Cameron,Thank you for your 5 out of 5 review, we appreciate you taking the time to let us know.

10/10 Excellent

Kylie

Love this place
Stayed 2 nights in Nov 2023
Response from The Island Team on 30 Dec 2023
Hello Kylie, thank you for your 5 out of 5 review, we are so glad that you loved your stay. Hopefully we will see you again soon