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Very unhelpful, untrained staff. Didn’t really feel welcome. Really overpriced food and not many options. A small bowl of hot chips is $17! The hotel itself is lovely and the pool and gardens are amazing. Would like to see Australian made toiletries in the rooms.
Absolutely loved our staycation! From the second we checked in, we felt so welcomed and comfortable. Excellent dining options, parking is plenty and easy to navigate and a lot of seating options around the pools. Rooms are comfortable, modern and spacious. Big shout out to Kesha, Melika and Holley who made our stay very memorable. We’ll be back!
We spent 5 nights at JWM, our first time staying there. The staff were phenonmimal from first interaction till our last. The kids loved the live fish pool and the waterslides.
It was a great hotel for both kids and adults.
Very convenient to tram, beach without being in the middle of the madness.
We will definitely be staying here again.
Lovely place and really friendly people, love the pool and the tropical vibe. Will definitely back if visit GC next time. The fine dining was great and the lady taking care of me was very nice and professional. Can’t complain anything about the stay.
A great trip for 4 days away from the kids. Hotel staff amazing hotel clean and inviting. Rooms were spacious and renovated. Buffet breakfast spread was amazing. Only critisism was the bed wasnt as comfy as would have loked but still worth the 5 star rating. Would definitely stay here again!
The highlight of this hotel is the salt water snorkel pool. The fresh water pool is also wonderful. The rooms were spacious and modern. The lobby was spectacularly designed. Room service and food was prepared meticulously. They have done a great job all around demonstrating the quality and value of a JW Marriott which is not easily delivered. Well done to their amazing team.
Breakfast every morning. We celebrated 10 years and they gave us dessert and a bottle of wine free. The pool was beautiful and truly we had an amazing time.
The staff were awesome but just too many children. Needs to be an adult only section of the resort.
The staff were friendly and attentive and made our stay feel very welcoming. Love the pool area.
Melissa
Stayed 5 nights in Jan 2024
2/10 Terrible
Ibrahim
24 Jan 2024
Ibrahim
Stayed 6 nights in Jan 2024
10/10 Excellent
ghada
Travelled with family
24 Jan 2024
Liked: Amenities
Amazing place we went there with kids and didn’t need to leave really we had it all here ! And the staff are lovely, and very accommodating. Will definitely be back.
ghada
Stayed 4 nights in Jan 2024
10/10 Excellent
Chris
Travelled with family, Travelled with family and small children
Overall is great. Hotels Staff are very friendly and helpful. Facilities are very good too.
The main restaurant is clean and food is tasty, but the food delivery is bit slow.
I think the environment of Japanese restaurant should be improved further, not really like a 5 star service.
Verified traveller
Stayed 2 nights in Dec 2023
Response from Maria on 18 Dec 2023
Dear guest,We're pleased to hear that your overall experience was great, and we appreciate your positive comments on our friendly and helpful staff, as well as the quality of our facilities and the cleanliness of the main restaurant. Your feedback regarding the food delivery speed has been noted, and we apologies for any inconvenience. Thank you for taking the time to share your thoughts, and we hope to welcome you back for an even more enjoyable stay in the future.Best regards,JW Marriott Gold Coast
We loved our time at the JW Marriott Gold Coast Resort and Spa! No only was the hotel fantastic with a brilliant pool… the staff were, without exception, welcoming, kind and great at looking after us! Special shoutouts to Kai and Hollie!
I’d thoroughly recommend picking this as your Gold Coast hotel
Glenn
Response from Maria on 18 Dec 2023
Dear Glenn,We are truly grateful for your glowing review of your time at JW Marriott Gold Coast Resort and Spa! It's heartwarming to hear that you loved our fantastic hotel, especially the pool. Your kind words about our staff, particularly Kai and Hollie, are greatly appreciated, and we're delighted to know that they made your stay memorable. Thank you for recommending us as a top choice for Gold Coast hotels. We look forward to welcoming you back for another wonderful experienceBest regards,JW Marriott Gold Coast
The special we were on was great, the Czech girl at front desk Katerina was the best ever I’ve encountered.
The pool area and service for food was nice and handy especially towels.
The only down side was nowhere to hang up clothes in the bathroom. Room temperature gauge numbers wasn’t working efficiently. Breakfast was fantastic. Staff overall were super impressive.
Anne
Stayed 3 nights in Dec 2023
Response from Maria on 18 Dec 2023
Dear Anne,We appreciate your positive feedback regarding your recent stay with us. It's wonderful to hear that you enjoyed the special package, and we're especially delighted by your kind words about Katerina at the front desk. We're pleased that the pool area and food service, including the provision of towels, met your expectations. We apologise for any inconvenience with the lack of hanging space in the bathroom and the room temperature gauge; your comments will be addressed. However, we're thrilled that you found the breakfast fantastic and overall found our staff to be super impressive. Thank you for choosing us, and we look forward to welcoming you back for another enjoyable experience.Best regards,JW Marriott Gold Coast
Lovely room and facilities, service and food disappointing
Julie
Stayed 6 nights in Nov 2023
Response from Maria on 6 Dec 2023
Dear Julie, We appreciate your positive feedback about our lovely rooms and facilities. However, we regret to hear that the service and food fell short of your expectations. Your feedback is valuable, and we apologise for any disappointment. We strive for excellence in all aspects, and your comments will be shared with our team for improvement. If there's anything specific you'd like to share about your experience, please feel free to provide more details. We hope to have the opportunity to better serve you in the future.Best regards,JW Marriott Gold Coast
Response from JW Marriott Gold Coast on 1 Dec 2023
Dear MatthewThank you for choosing to stay with us and for taking the time to review your experience with a top score! We aim to provide the most luxurious experiences at JW Marriott and so we are thrilled to read that you were happy with your short stay. We look forward to welcoming you back again soon! Kind regards, JW Marriott Gold Coast
10/10 Excellent
Belynda
10 Nov 2023
Belynda
Stayed 2 nights in Nov 2023
Response from JW Marriott Gold Coast on 1 Dec 2023
Hello BelyndaThank you for your review. We hope to see you back at JW Marriott Gold Coast soon.Kind regardsJW Marriott Gold Coast
10/10 Excellent
Fatma
Travelled with family, Travelled with family and small children
Fantastic hotel with amazing services
The staff were all super friendly and helpful.
Would recommend this hotel to everyone.
Thank you JW M
We looooooooved our experience. Can not wait to come back
Fatma
Stayed 3 nights in Nov 2023
Response from JW Marriott Gold Coast Resort and Spa on 20 Nov 2023
Dear Fatma,Thank you for choosing to stay with us and for taking the time to review your experience so positively! We are delighted to hear that you enjoyed your time with us at JW Marriott Gold Coast creating wonderful new memories. We look forward to welcoming you back again soon! Kind regards, JW Marriott Gold Coast
It's 5 star hotel and service, everything is
Excellent
Igor
Stayed 4 nights in Oct 2023
Response from JW Marriott Gold Coast Resort and Spa on 20 Nov 2023
Dear Igor,Thank you for choosing to stay with us and for taking the time to review your experience with top marks! We are delighted to hear that you enjoyed your time with us at JW Marriott Gold Coast.Kind regards, JW Marriott Gold Coast
Is not a walking distance to the beach. The property did not mention about the reroutes and close roads. Aside from this, it is still a good place to stay with a great breakfast buffet.
Mary Cathleen
Stayed 2 nights in Oct 2023
Response from JW Marriott Gold Coast Resort and Spa on 20 Nov 2023
Dear Mary Cathleen,Thank you for choosing to stay with us and for taking the time to review your experience with a top 5 out of 5! Your feedback is important to us, and we look forward to you staying again soon!Kind regards,
Comfortable resort with fantastic spa and friendly service. Highlight was the lagoon & pool areas. Breakfast was great and bar area has good food & cocktails selection. Service at the bar can be slow at night. Will come back for a relaxing vacation.
Jenita
Stayed 4 nights in Oct 2023
Response from JW Marriott Gold Coast Resort and Spa on 20 Nov 2023
Dear Jenita,Thank you for choosing to stay with us and for taking the time to review your experience with a top ten! What a wonderful experience for you. We are delighted to hear that you enjoyed your time with us at JW Marriott Gold Coast creating wonderful new memories. We look forward to welcoming you back again soon! Kind regards, JW Marriott Gold Coast