View from property

Reviews of Surfers Chalet

3.5 out of 5
Surfers Chalet
Cnr Aubrey & Garfield Terrace, Surfers Paradise, QLD

Reviews

9.2

Wonderful

Rating 10 - Excellent. 48 out of 77 reviews" "
Rating 8 - Good. 25 out of 77 reviews" "
Rating 6 - Okay. 3 out of 77 reviews" "
Rating 4 - Poor. 0 out of 77 reviews" "
Rating 2 - Terrible. 1 out of 77 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Abigaile

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Feb 2023
Response from Surfers Chalet on 23 Feb 2023
Hi Abby, it was so lovely to host your stay and so glad you had a great time. So hope you come back and stay with us again. Cheers and sunshine, Carolyn - Surfers Chalet

8/10 Good

Melinda

Travelled with family and small children
Liked: Cleanliness
Great ocean view, walking distance to beach, shops, restaurants. Carolyn and Gary were lovely and very helpful hosts.
Stayed 4 nights in Sep 2022
Response from Surfers Chalet on 29 Sept 2022
Hi Melinda, thank you so much and so glad you enjoyed your stay with us at Surfers Chalet. It was so lovely to host your stay and meet you all and hope you can come back and visit us again. Cheers and Sunshine, Carolyn - Surfers Chalet

10/10 Excellent

april

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Apr 2022
Response from Surfers Chalet on 2 May 2022
Hi April, thanks so much and glad you enjoyed your stay. It was wonderful to meet you all and hope you will come back and visit again. Cheers and Sunshine, Carolyn - Surfers Chalet 🌺🌞

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Apartment is lovely and clean. Kitchen amenities fantastic. View is lovely and position fantastic. Carolyn is delightful and so caring. Its the little thoughtful things she does that makes you feel at home.
Stayed 2 nights in Jun 2021
Response from Surfers Chalet on 14 Jun 2021
Awe, what a lovely review, thank you so much. So happy that you enjoyed your stay at Surfers Chalet and hope you can come back and visit us again another time. All the very best. Cheers and sunshine, Carolyn - Surfers Chalet 🤗

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
All great
Stayed 2 nights in May 2021
Response from Surfers Chalet on 24 May 2021
Thanks so much and so glad you enjoyed your stay with us at Surfers Chalet. Cheers and sunshine, Carolyn 😀

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location great and property managers very welcoming
Stayed 2 nights in Apr 2021
Response from Surfers Chalet on 1 May 2021
Thank you so much for the 5 stars and hope you had a wonderful stay at Surfers Chalet and you can come back again. All the very best. Cheers and sunshine, Carolyn and Garry 🤗

10/10 Excellent

Sharyn

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jan 2021
Response from Surfers Chalet on 5 Feb 2021
Hi Sharyn and thank you for the High Five 🖐 so glad you enjoyed your stay and hope to see you back again at Surfers Chalet. Cheers and sunshine, Carolyn - Surfers Chalet 😀

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jan 2021
Response from Surfers Chalet on 31 Jan 2021
Thanks for the 5 out of 5 Michael. So glad you had a great stay with us at Surfers Chalet and hope to see you again. Cheers and sunshine, Carolyn - Surfers Chalet 😀

10/10 Excellent

Verified traveller

Stayed 2 nights in Jul 2020
Response from Surfers Chalet on 10 Jul 2020
Thank you so much for the 5 stars. Cheers and sunshine, Carolyn :)

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we walked in the door to checkin we were greeted with hearty welcome. During the checkin process we were shown all of the necessary areas to make our stay pleasant. When checking out were given a personal farewell.
Stayed 2 nights in Feb 2020
Response from Surfers Chalet on 29 Feb 2020
Thank you so much for your review and we are so glad you enjoyed your stay. Please come back and visit us again anytime. Cheers and sunshine, Carolyn and Garry

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location opposite beach. Pool area open (not crowded in a small space), full sun with lovely grassed area.
Stayed 1 night in Jan 2020
Response from Surfers Chalet on 12 Jan 2020
Thank you so much for your lovely review and we are so glad you enjoyed your stay. We are so lucky to be in such a great location and please come back and visit us again. Cheers and sunshine, Carolyn and Garry :)

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay. Good location, excellent service.
Stayed 4 nights in Sep 2019
Response from Carolyn - Surfers Chalet on 30 Sept 2019
Thank you very much and glad you enjoyed your time at Surfers Chalet. We are so lucky to live in this gorgeous location with our beautiful beach right opposite. Hope you come back and visit us again. Cheers and Sunshine, Carolyn and Garry :)

10/10 Excellent

Verified traveller

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2019
Response from Surfers Chalet on 29 Apr 2019
Thank you so much for your 5 out of 5 :) Hope you can come back again. Cheers Carolyn and Garry

8/10 Good

Marlene

Liked: Cleanliness, property conditions & facilities
I would book unit again
Response from General Manager on 23 Dec 2016
Glad you would choose us for your next visit. If staying longer than 1 or 2 nights, our 1 & 2 bedroom selfcontained apartments with oceanviews would be more suitable than our hotel rooms. Cheers.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great place
couldn't ask anything better highly recommend this place
Response from General Manager on 14 Dec 2016
Thank you very much for a great review. Happy you enjoyed your stay.

6/10 Okay

Shane, Brisbane

Disliked: Cleanliness, property conditions & facilities, room comfort
Budget Experience
Surfers Chalet is located conveniently across the road from the Beach and a good walk from Surfers Paradise. We were accommodated in one of Surfers Chalet's hotel rooms. The room served its purpose of somewhere to sleep as we had activities planned during our stay. The bed was comfortable and the bedding was clean. If you plan to spend any significant time in your room I would not recommend this provider - here is why. Air-conditioning is provided by a portable unit which provides cool air however is extremely loud. Drinking glasses were unclean. Television reception was poor (half the channels were not useable). Sound insulation is poor and as such you do overhear what is happening in adjacent rooms. Room aesthetics and layout are below average.
Response from sue on 22 Nov 2016
Thank you for your review. We do work hard to please everybody, but that is not always the case. The Hotel rooms are advertised as being suitable for an overnight stay, which they are. Of course if you were going to be spending significant time in your room, you would book one of our one bedroom or two bedroom apartments which are very spacious and have fabulous oceanviews and are fully selfcontained. Have taken note of drinking glasses not being acceptable and will get onto the cleaners. All our apartments are owned by separate owners, so all have different decor. We have renovated and unrenovated apartments in our block. Other guests do mess with the TVs so we will make sure we check that one out and all channels are tuned in. Glad the bed was comfortable and clean, but not so glad it was an ordinary stay for you on this occasion.

10/10 Excellent

Betty and Bill, Bribie Island

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place to stay
This was a pleasant experience nothing was too much trouble for our hosts Steve and Sue Martin. The rooms were a bit dated but they were very clean and comfortable and had the facilities for making our own breakfast and tea and Coffee. It is well situated being close to the new tramway, surf club for dining and a short 10 minute walk into Surfers Paradise. We wish to thank Sue and Steve for their great hospitality. We would definitely be going back.
Response from sue on 22 Nov 2016
Thank you for your review. All our apartments are very different in decor as they are owned by separate owners, but we make sure they are clean and comfortable. We hope to see you again soon.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel
Very friendly staff. Very welcoming
Response from General Manager on 14 Oct 2016
Glad you enjoyed your stay and hope you visit us again soon.

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort
Ok
No pressure in shower at all No fan No AC Great positioning to everything.
Response from sue on 14 Oct 2016
Im not sure where you stayed as all our rooms have aircon in the loungerooms,our little hotel rooms have a portable aircon and all absolutely have good fans over every bed with remotes. Would have been nice to have feedback whilst you were here.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb and relaxing hotel to stay at.
This place was simply amazing to stay at, I couldn't really say a bad thing about it. The Room was comfortable and immaculate, staff were friendly and helpful and it was very close to shops, Nightlife and beach. A++
Response from General Manager on 14 Oct 2016
Thank you for this great review. We do our best to please everybody and appreciate feedback.

8/10 Good

Shona, Gold coast

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks for a lovely stay service was friendly and room and amenities were clean :)
Response from General Manager on 24 Aug 2016
Thanks for your review Shona, so glad you enjoyed your stay and we hope to see you again soon. :)

8/10 Good

Helen, Redlands

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
Great overnight stay for the Broadbeach Country music Festival. Close to tram
Response from General Manager on 24 Aug 2016
Glad you enjoyed your short stay with us. We hope you visit us again soon.

10/10 Excellent

Vanessa, Inglewood QLD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to beach and Caville Avenue
We had a hotel room and it was lovely and spacious with everything we needed!

8/10 Good

kristy, laidley l

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beach....
nice and close to the beach and tram. was a little worried that the traffic noise below would be annoying but once we went to sleep you couldnt hear it. staff were friendly and helpful. tram being close by helped. great weekend

8/10 Good

Lindy, Perth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home
Although this was an older establishment, Surfers Chalet was perfect for our family stay.. Good sized rooms, comfy beds, beautifully furnished, pool & spa plus a park across the road & beach access. Only a 10 minute stroll to the night life, but far enough away to escape the noise. Friendly staff could not be more helpful- really lovely, welcoming people. We'd stay here again for sure.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Bill, Uralla

Liked: Cleanliness, staff & service
Nice stay close to amenities
Everything was fine but I must have picked the only place in Surfers without air conditioning. Apart from that the location, facilities and staff were excellent.
Response from sue on 31 Dec 2015
We have airconditioning in our apartments now.

10/10 Excellent

Don, Sunshine Coast

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wedding and Reception
Very convenient location for both ceremony at church and reception at golf club. Steve couldn't have been more helpful
Response from sue on 10 Jan 2016
Our apartments are now airconditioned!

8/10 Good

Not Provided, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend getaway
Spacious 2 bedroom apartment with ensuite. All cooking facilities. Close to life savers.

8/10 Good

Mel, Qld

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Very helpful staff and a great place to stay! Had a great TV and comfortable bed. Fittings were older and the fan didn't work. Overall a very convenient place to stay and good value for money.
Response from sue on 3 Nov 2015
Great to know the bed was comfy and we are a great place to stay. Fan needs switch to be on at the wall and then use the remote for light and fan to work. We have taken note of your review and will put a little sign in the rooms so future guests will know that the light switch must be on at the wall for the remote to work. Thank you for your review. :)

10/10 Excellent

CHRISTINE, SYDNEY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NICE HOTEL CLOSE TO THE BEACH
FEELS LIKE MY HOME AND STAFF ARE VERY HELPFUL, FRIENDLY AND IT IS CLOSE TO SURF CLUB FOR DINE IN. NICE PLACE FOR RELAXING AND NICE VIEW OF THE BEACH THE HOTEL IS GREAT PLACE TO STAY ESPECIALLY WITH A FAMILY LIKE ME., I WILL RECOMMEND THIS HOTEL TO ALL BECAUSE ITS GREAT FOR FAMILIES ESPECIALLY WITH THE KIDS I WILL COME BACK AGAIN NEXT TIME AND I GIVE MY GRATITUDE TO THE STAFF FOR THE GREAT SERVICE.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Great budget hotel within easy walking distance to centre of Surfers

6/10 Okay

Gusto, Sydney

Liked: Staff & service
Close to everythings.
Room is quite comfy, quiet. The hotel is close to beach, has a small pool near the footpath (not very privacy). Local club just across the street. Lots of other things to do in the surrounding areas.
Response from sue on 3 Nov 2015
Nice to know our room was comfy. The portable heaters in our rooms are all very safe as they have a safety control switch that will switch off the heater if anything is not safe. The heaters are very adequate to take the chill out of the air. The pool is situated at the front of our building and has a wall and garden between the footpath and the pool area. The entrance is up at the side, so checked in guests are the only people that use our pool.

10/10 Excellent

Kerrin, Lowood, Qld

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were so friendly and the rooms so clean. All questions were answered and just awesome and friendly service. Will be going back for sure

10/10 Excellent

Janelle, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Accommodation in Great Location
A great hotel with very friendly and helpful managers. Stayed in a hotel suite that was perfect for our one night stay. Very close to the Northcliffe Surf Club for exceptional dining where Surfers Chalet recommended and offered a discount voucher to use for breakfast!

8/10 Good

Frankie, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the beach .
Nice place, very helpful staff and the Northcliffe surf club that serves very good meals, just down the street. Close to the light rail stop and a 10 minute walk to Surfers. I stayed for the Broadbeach Blues Festival. The manager allowed me to leave my car in the car park on the Sunday morning after I had checked out at 10 till I returned at 12.15. Nice guy. The place is quite old, but is clean and well maintained. The bed was comfortable, and the room large. Not a palace, but you get what you pay for, and I only wanted a place clean and safe ( and it was both of those) to stay. The secure parking was free. Another place I enquired about wanted $30 a day to park my car . There was a fridge, microwave, toaster, jug and iron in the room. And of course cutlery and crockery. Yes, I would stay there again.

10/10 Excellent

Janet, Australia - QLD - Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities
Value: Great deal;

10/10 Excellent

Chris, Australia - NSW - Sydney

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Nice ; Value: Great deal; Service: Go the extra mile; Exceeded my expectation for the bargain price.

10/10 Excellent

Michael, Australia - QLD - Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

GAVEN, Australia - QLD - Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Good, Nice ; Value: Affordable, Low-priced, Economical;

10/10 Excellent

Anne-Marie

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Colin, Australia - QLD - Brisbane

Liked: Cleanliness
Disliked: Property conditions & facilities
Facilities: Ordinary, no aircon fan in bed only; Value: Acceptable price; Service: Polite; Cleanliness: Spotless;

10/10 Excellent

Greg, Australia - QLD - Sunshine Coast

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Nice ; Value: Economical; Service: Go the extra mile; Cleanliness: Spotless;

10/10 Excellent

david, Australia - QLD - Gold Coast

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: great pool and sauna and ; Value: Great deal; Service: Go the extra mile; Cleanliness: Spotless;

8/10 Good

Lily, New Zealand

Liked: Staff & service
Facilities: Everyday; Value: Great deal; Service: Courteous; Cleanliness: Tidy; Very handy for a quick visit. Location is excellent

10/10 Excellent

Meg, Australia - QLD - Regional QLD

Liked: Cleanliness, staff & service, property conditions & facilities
Value: Great deal;

10/10 Excellent

Laura, Australia - QLD - Sunshine Coast

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Outstanding; Value: Fantastic, Amazing; Service: Go the extra mile, Outstanding, Phenomenal, Steve was amazing! ; Cleanliness: Spotless, Immaculate, Pristine; across from the beach, surf club, walk to everything

8/10 Good

David, Australia - NSW - Sydney

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

8/10 Good

John

Facilities: Basic, Everyday, Modest; Value: Acceptable price, Fair price, Reasonable; Service: Basic, Inoffensive, Sufficient; Cleanliness: Tidy, Clean, Neat;