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Reviews of Palmerston Tower Holiday Apartment Unit

3.5 out of 5
Palmerston Tower Holiday Apartment Unit
114 Marine Parade, Southport, QLD

Reviews

8.0

Very good

Rating 10 - Excellent. 91 out of 229 reviews" "
Rating 8 - Good. 78 out of 229 reviews" "
Rating 6 - Okay. 34 out of 229 reviews" "
Rating 4 - Poor. 19 out of 229 reviews" "
Rating 2 - Terrible. 7 out of 229 reviews" "

7.4/10

Cleanliness

8.2/10

Staff & service

9.4/10

Amenities

7.2/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Danielle

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
EXCELLENT STAY, FRIENDLY STAFF AND CLOSE TO SHOPS AND BEACH VIEWS
Stayed 4 nights in May 2024

10/10 Excellent

Sherry

Liked: Cleanliness, property conditions & facilities
The unit had a great balcony and water view. Beautiful parkland and family area across the road. Nice comfortable bed. 😊
Stayed 3 nights in May 2024
Response from Palmerston Tower on 9 May 2024
Many thanks Sherry for the 5 star review, You and family are always welcome as return guest

8/10 Good

Verified traveller

Stayed 1 night in Aug 2020
Response from Palmerston Tower on 3 Apr 2024
Dear Ayesha Adhikari Re. your post 2/4/2024 about Palmerston Towerbasically you are breaching the house rules, not response to our message re. Bond requirement. you left the whole unit in a mess, rubbish not dump to garbage room as required. left plastic bag in the toilet bowl for housekeeping to fish it out. On top of that you are the one that left the hole on the lounge. Is that the reason you are terrified to provide your credit card details for Bond? you have indecent intention since the beginning.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views of the beach and handy location to Southport, easy walking distance to Australia Fair and public transport around Gold Coast. Basic but very comfortable apartment with everything I needed
Stayed 12 nights in Feb 2020
Response from Palmerston Tower on 3 Apr 2024
Pleasure to have you. thank you

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
Great location especially for little kids who can enjoy playing in the Broadwater Parkland’s amazing rockpools water play area. But bring your own shampoo and conditioner... also none of the lamps worked which was mildly inconvenient. Our kids also adored the pool on site.
Stayed 2 nights in Jan 2020
Response from Management on 5 Jan 2020
Thank you for your review and it was lovely to have you stay and that you enjoyed it. As we are self contained apartments serviced weekly we provide the basic amenities upon arrival for guests convenience. Unfortunately we do not provide Shampoo and Conditioner. We apologise for the lamps and would encourage all guests to contact us for anything during their stay, particularly something that may have inconvenienced you that we can easily and happily rectify. Regards Building Management

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good central location. Free parking. Spacious apartment. All the amenities you need. Swimming pool and spa.
Stayed 9 nights in Dec 2019
Response from Management on 5 Jan 2020
Thank you for staying with us and we are pleased you enjoyed all our free amenities available to all guests. Regards Management

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff very friendly, helpful and quickly response to the customers demands
Stayed 5 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Clean apartment, complex itself was quiet and residents friendly. Great heated pool with spa. Only down side is construction noise from building next door. Noise began at 6am Overall the area is great and the accommodation met our expectations
Stayed 5 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view and location. Very comfortable room enjoyed our stay
Stayed 5 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2018

8/10 Good

Martin

Liked: Cleanliness, staff & service
Hospital Recovery
Stayed for a week, as hotel is six minutes from Gold Coast Private Hospital. Managers were friendly and informative of the hotel and local area. Friendly every time you ran into them. I spent hours in the swimming pool. Hotel is close to shopping centres, supermarkets, where I spent way too much. If required, I would have stayed another week.
Stayed 7 nights in Nov 2018

10/10 Excellent

Hatsumi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is clean, big enough,nice view. The place is easy to shop and access everywhere. I had a great time
Stayed 10 nights in Oct 2018

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was wonderful, the staff were amazing and very friendly and helpful.
Stayed 8 nights in Oct 2018

8/10 Good

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant atmosphere, Katy and Peter were friendly and helpful.
Stayed 7 nights in Oct 2018

10/10 Excellent

Phil

Just fantastic!
Amazing views, great hosts, great accommodation
Stayed 5 nights in Aug 2018
Response from Katy on 26 Sept 2018
Thank you for your review and comments. The views are amazing and as mangers we love Southport and our location.

10/10 Excellent

Vicki, Cape Paterson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great views, close to the beach.
Stayed 26 days and was home away from home. Everything was comfortable. Loved the BBQ area downstairs plus the pool and spa.
Stayed 26 nights in Jul 2018
Response from Management on 16 Aug 2018
Thank you for your review. We loved having you stay with us. Our heated pool, spa and bbq area is very popular, particularly with families and we love to see our guests enjoy our facilities.

6/10 Okay

Pozz, NSW

Latrobe apartment with brilliant views over coastl
Whilst apartment was spacious and linen & crockery clean and sparkling, with new aircon curtains and fans, the condition of the vanities and wardrobes was very much less than fair. The mattress was too firm and springs could be felt when sleeping.
Stayed 5 nights in Aug 2018
Response from Management on 16 Aug 2018
Thank you for your honest review and glad that you enjoyed the views and our location. As you can see from many of the new fittings the owner of this apartment has committed to updating the room and is in the process of obtaining quotes to fully renovate both bathrooms and should be completed shortly. We will take on board the feedback about the mattress in this room as sleeping comfort is of utmost importance to us. Kindest regards Palmerston Management

2/10 Terrible

outragedgeust

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Rip off schemeing unorganised management
So the room was good, props to the property owners. Apperantly having a hard time to sell the place. Couldn’t see why until I come into contact with the owners/management. So after I had already paid for the place, checked in and was done and dusted the owner peter was looking over my things and starts hassling me about my luggage (a milk crate of clean car parts) tells me if i bring that inside i have to pay a deposit. I said ok I won’t bring them in but he starts hassling me for more money creating an unnecessary situation and even started going through my things as an invasion of privacy! I complied even Tho unsettled about it and afterwards apologised for arguing back because I wanted a hassle free stay. But constantly he’s lurking around looking in my vehicle (along with other residents) really just making me uncomfortable. The day I move out he tells me as I’m walking out the door, “I’ll release the $250 security deposit, no problem”. Still today (2 weeks later) there is still no release of funds, I’ve had numerous conversations with them asking for and they start accusing me of trying to get “free money” and all sorts. They’ve also told me they released it and “have been in contact with bank but don’t know what the problem is”. So I asked for proof of this releasing of funds transactions and they tried to fool me with my own recipet of me paying them the money!! I’m actually Appalled by thier customer service skills etc. Still waiting... NEVER come here!!!!!
Stayed 7 nights in Jun 2018
Response from Katy on 22 Jul 2018
This review is inaccurate as can be seen from our many lovely reviews from guests. We do have a zero tolerance for abuse to our property, ourselves and suspicious activity. The bond was released on the day of departure and we were threatened with a bad review unless we gave him an additional cash refund.

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Palmerston, The home away from home
I really loved staying at Palmerston because it has that home feeling which i prefer. Tony and Katy were absolutely wonderful managers that were very accommodating especially when I needed to stay longer and they were able to make that happen on short notice. Highly recommend staying at Palmerston. Plus, the views of Broadwater are beautiful and close to shops
Stayed 7 nights in Jun 2018
Response from Katy on 3 Jul 2018
Thank you so much for your review and kind words. We are glad you enjoyed your stay and we loved having you. The views are amazing and we do try and do as much as we can for all guests. Thanks again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and helpful management. Very comfortable beds and living room furniture.
Stayed 5 nights in May 2018
Response from Katy on 18 Jun 2018
Thank you for your kind review and we are do happy to hear you enjoyed your stay.!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Views From Room 15c
Rooms are a little dated but the amazing view and location take over that :)
Stayed 7 nights in Feb 2018
Response from Peter & Katy on 31 Mar 2018
Thanks very much for your feedback. All of our rooms are different but all are of a very good standard now and all our owners are spending a lot of money updating. We are so happy you enjoyed the view, it really is amazing!

4/10 Poor

Darryl

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing accomodation
I was most disappointed with the accomodation it was nothing like the pictures I looked at when booking. The room had several faults. Bathroom walls had mould on them I had to ask for them to be cleaned properly. The main bedroom side cupboard had a broken drawer and the cutlery drawer in the kitchen was also broken. Plaster coming off main bedroom wall. The bedrooms and lounge had no ceiling lights so you had to walk into the middle of the bedroom in darkness at night to turn the lamp on and you could not read at night in the lounge because of no light. The second bedroom wardrobe had carpet scraps and other junk left in it. Cutlery had to be cleaned before use as it was dirty on arrival. Second bathroom had no towel or soap holders. Laundry cupboard was rusty. The mat in the lounge had rolled edges causing tripping hazard. The rooms were also very noisy, I would not ever go back again, the place needs a big renovation or drastically reduce the cost to better represent the current accomodation standard. Pictures on website need to be changed to show the real condition of the rooms so other people are not faced with what we had to put up with.
Stayed 6 nights in Jan 2018
Response from Peter & Katy on 1 Feb 2018
Thank you for providing your feedback. We are very disappointed with your feedback. We did everything we could to help you when you were here. We disagree with your comments. Our pictures are absolutely representative of our rooms as can be seen from our other very positive feedback, of which many have stayed in your same room. Our prices are VERY competitive for the Gold Coast, particularly when you consider our amazing views! Unfortunately sometimes people have very unrealistic expectations and when we don't offer discounts to accommodate unreasonable demands we are threatened with bad reviews such as these. Sincerely Palmerston Tower Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Fantastic views, nice and close to everything you could want to do and great staff,
Stayed 6 nights in Jan 2018
Response from Peter & Katy on 1 Feb 2018
Thank you for your kind words, we are glad you enjoyed your stay!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful view close to everything
The staff were very helpful and always available when needed. There was secure lockup garage and easy access to everything. The rooms were very nice and well spaced out. Plenty of room for 4 people to move about without constantly running into each other.
Stayed 7 nights in Jan 2018
Response from Peter & Katy on 1 Feb 2018
Thanks you so much for your kind words! Our main goal is to make sure everyone has a good stay. We hope that you come back and stay some time in the future. Regards Palmerston Management

10/10 Excellent

David, New South Wales

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent in every way
For my wife and child everything was excellent. The only thing I would change is perhaps take my own pillow next time. But that might be just me I still had a good nights sleep every night and I would definitely be staying there on my next trip to the Gold Coast.
Stayed 7 nights in Dec 2017
Response from Peter & Katy on 1 Feb 2018
We loved having you stay and really happy you enjoyed the room.! Thanks for the feedback about the pillows in your room, we will take a look at these as our beds and people getting a good sleep is very important to us. Look forward to seeing you again. Palmerston Management

10/10 Excellent

Ariki, NZ

Liked: Cleanliness, staff & service, room comfort
Handy location and nice water views
Very friendly service at check in lobby. Very handy location. Pool, spa and BBQ area were nice. Room was very comfortable with cable tv and very good air conditioning. Could probably do with a bit of an upgrade/makeover and a gym and sauna would also come in handy.
Stayed 2 nights in Dec 2017
Response from Peter & Katy on 1 Feb 2018
Thank you for your feedback, I will pass all this along to our staff. I am glad to hear you enjoyed the amenities and especially the views. We are always working hard to improve everything at Palmerston Tower so it should just keep getting better and better. Palmerston Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very relaxing the pool was enjoyable views amazing
Stayed 6 nights in Dec 2017
Response from Peter & Katy on 1 Feb 2018
Thanks for your feedback and kind words! Palmerston Management

10/10 Excellent

kerry, perth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
Amazing staff, pool area very nice rooms are home away from home with everything you need and bonus wifi and Netflix
Stayed 7 nights in Nov 2017
Response from Katy on 28 Nov 2017
Thank you for your kind words and we are very happy that you enjoyed your stay and will come back and with us some time again!

8/10 Good

sam, melbourne

Liked: Cleanliness, staff & service, property conditions & facilities
good location， nice and friendy staffs， quiet envioronment closed to sea world，movie world，and seafood there is cheap
Stayed 4 nights in Nov 2017
Response from Katy on 27 Nov 2017
Thanks for your feedback and we are glad to hear that you enjoyed your stay. We are in a great central location to really explore the Gold Coast!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great for family and to have a home away from home
Stayed 5 nights in Oct 2017
Thank you, we love having families stay with us and have a great pool and tennis court. It was lovely to have your family stay!

10/10 Excellent

Vicki, Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view and close to everything
Was great getting up every morining to that view of the Spit.
Stayed 21 nights in Jul 2017
Response from Katy on 19 Aug 2017
Thank you for your feedback and we are glad you enjoyed your stay. You really can't beat our location and view!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fabulous views, great apartment with everything you need .
Stayed 1 night in Jul 2017
Response from P&K on 23 Jul 2017
Thank you for staying with us and we hope that you will come back and stay again in the future! Palmerston Tower

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to amenities
Provided good accommodation with secure parking and the location suited our needs
Stayed 3 nights in Jun 2017
Response from P&K on 23 Jul 2017
Thanks so much for your feedback and we are glad you enjoyed your stay with us. Palmerston Tower

4/10 Poor

Jane, CQ

Disliked: Property conditions & facilities, room comfort
Disappointing
Wouldn't come back unfortunately, for the following reasons: * Unit looked nothing like the picture. Ours (13A) was much more dated. That is misleading advertising. * ALL the vertical blinds in our unit did not work. We had no way of blocking out the sun, or getting privacy. * Curtains in bedroom 2 did not block out the light in any way. We ended up having to swap rooms with our toddler so he could sleep. * TV was absolutely dreadful. You had to stand within 1.5 metres of it to hear anything. Sounds like you're trying to listen through an earphone jack. Would highly recommend the managers actually go and listen for themselves. Worst TV we've ever come across. * Total of 7 light bulbs not working. * One of the beds had a broken base. * For an 8 night stay, we were provided with 2 rolls of toilet paper. Our towels were never changed. Nor were our sheets. The cleaners turned up at 2.45pm two afternoons before we left, but as our son was asleep, we organised for them to come the following morning at 10am but they never turned up. Very disappointed with the lack of service. * There is a leak in the closet in the master bedroom. * Coins jammed in DVD player. It would not work. * No hairdryer. * Workers building the new building right outside our windows start work each morning at 6.30am. We were really looking forward to staying in the beautiful room pictured for the week but were terribly disappointed. A lot of these issues can be easily addressed.
Response from P&K on 23 Jul 2017
Thank you for providing your feedback and we are very sorry that you were disappointed with your stay at Palmerston Tower. We do encourage anyone who has any problems to come and speak to us while they are here to see if we can resolve any immediate issues. We acknowledge your comments regarding the blinds in your particular apartment and have spoken to the owner who has been very receptive and is coming to stay with us next week to inspect for himself. Our apartments are fully self contained, we do provide a basic starter pack for guests convenience upon arrival, but guests are required to stock the rooms for themselves for the rest of their stay. We will take on board the rest of your feedback to hopefully improve future guests experience. Palmerston Tower

10/10 Excellent

Penny, Sydney

Liked: Staff & service, property conditions & facilities
Great spot for a holiday
We loved the room we got, it suited the whole family for our January holiday. It was close to the shops & movies! We love being near Surfers but not to close. The construction next door was even ok, interesting to watch! we were out most of the day anyway. The staff were very helpful & friendly, I'd stay here again definitely.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Large unit clean but just old. Nice pool and location.

6/10 Okay

Rod, Caloundra

Liked: Cleanliness, staff & service
Excellent view of the Broadwater
We chose the Apartment because we knew the area . The unit we were in offered the bare essentials . Fixtures were old and needed a bit of TLC. Shower screen faulty The Key entry to the garages was difficult to insert (too close to the wall) -no problem with the exit The staff were helpful and friendly

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay for the family
Close to everything. Unit has everything we need. Great pool / spa area. Will be back again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good stay, with a friendly manager. Rooms clean and very spacious, good layout.

6/10 Okay

Dor , Rockhampton

Disliked: Cleanliness, staff & service, room comfort
Great sitting out on deck views beautiful
Needed a spring clean .The deck was dirty Cigarettes butts just on floor of deck very dirty table also on deck .

10/10 Excellent

Derek, DJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place good views close to everything
Good service,no dramas what so ever. Highly recommended this hotel, friendly staff Had late check in and early check out and it was all to easy Thanks to the stafff

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Tremendous views
Our unit was freshly painted and had a brand new air con installed in living area . The overall condition of the unit was a bit old and needed some modernising . The staff were friendly and helpful . Location was excellent.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
VERY DATED

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Palmerston Tower needs a renovation
Room was very old with filthy carpet that was torn and frayed in spots. Room also had a funky smell. In desperate need for a renovation. By far the worst apartments I've stayed in.

6/10 Okay

foxxy, victoria australia

Disliked: Staff & service
It was on main road very noisey
The unit did not have enough cutlery or crockery when asked for some management were not very obliging

6/10 Okay

Elly, NSW

Disliked: Cleanliness, property conditions & facilities
Yes it is close to the beach but very noisy.
Not air conditioner in the room, being beaten by some insects. On the positive side - big room with big balcony, two showers and toilets in one bedroom apartment. My partner cleaned room himself after I being beaten by insects.

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Close to beach and park for kids.
Staff were lovely and very welcoming, close to shops, park and beach for kids. Room is a little older needs to be refurbished.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel with an amazing view
Great Hotel, has an awesome view and the staff are really friendly. It is very clean and a great place to stay

8/10 Good

Rick, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location. Short walking distance to shops and restaurants. Also there are big public parklands right across the road from the property. The room rates (fees) were very good for what you get. I received warm welcome and hospitality from the property manager, Sandra. She was very patient and explained everything very clearly to me when I checked in. I also appreciate the very nice, expansive view to the Spit and the ocean from the room (it was on the 12th floor).