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Reviews of Ocean Pacific Broadbeach

4.5 out of 5
Ocean Pacific Broadbeach
25 Surf Parade, Broadbeach, QLD

Reviews

9.2

Wonderful

Rating 10 - Excellent. 905 out of 1337 reviews" "
Rating 8 - Good. 352 out of 1337 reviews" "
Rating 6 - Okay. 57 out of 1337 reviews" "
Rating 4 - Poor. 13 out of 1337 reviews" "
Rating 2 - Terrible. 10 out of 1337 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sayuri

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great stay
Stayed 7 nights in Feb 2024
Response from Nikki on 22 May 2024
Thank you for your 5/5 review, we hope to see you again soon.

10/10 Excellent

Michelle

Travelled with group
Second bathroom toilet didn’t flush which we advised on arriving at apartment. Was not repaired till we were booking out 3days and not reduction or inconvenience offered. Batteries in control not working and dirty under cushions. Staff were very nice on reception though. It’s the small thing that make a place standout and make you want to book again.
Stayed 3 nights in May 2024
Response from Nikki on 20 May 2024
Thank you for your 5/5 review, I am sorry your issues were not amended sooner I will be speaking with our maintenance staff and office team. We do hope to see you again soon.Kind regardsManagement & Staff

10/10 Excellent

Kim

Liked: Cleanliness, property conditions & facilities
Loved that this was well priced and close to shopping centre
Stayed 4 nights in Mar 2024
Response from Nikki on 20 May 2024
Thank you for your 5/5 review, we hope to see you again soon.RegardsManagement & Staff

10/10 Excellent

Dylan

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in May 2024
Response from Nikki on 20 May 2024
Thank you for your 5/5 review, we hope to see you again soon.RegardsManagement & Staff

10/10 Excellent

brenton

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Good facilities, short walk to shops. Close to beach. Friendly check in staff.
Stayed 2 nights in May 2024
Response from Lauren on 7 May 2024
Dear BrentonThank you for your amazing 5/5 review, we hope to see you again soon.

10/10 Excellent

Marita

Travelled with partner
Liked: Cleanliness, property conditions & facilities
We love Ocean Pacific, clean, tidy, close to everything we need
Stayed 3 nights in Apr 2024
Response from Lauren on 28 Apr 2024
Dear MaritaThank you for your 5/5 review, we hope to see you again soon.RegardsManagement & Staff

10/10 Excellent

zhijun

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The location is perfect. Public transportation and shopping mall are all nearby.
Stayed 4 nights in Apr 2024
Response from Lauren on 22 Apr 2024
Dear GuestThank you for your wonderful review, we hope to see you again soon.Warm regardsManagement & Staff

10/10 Excellent

Rob

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A great place with fabulous pool area & sauna. Very close to shopping & dining plus 2 minutes to light rail & bus stops.
Stayed 11 nights in Apr 2024
Response from Lauren on 22 Apr 2024
Dear GuestThank you for your wonderful review, we hope to see you again soon.Warm regardsManagement & Staff

10/10 Excellent

Bernadette

Liked: Cleanliness, amenities, property conditions & facilities
A few minutes walk from major public transport hub and the beach. The apartment was spacious and very clean.
Stayed 4 nights in Apr 2024
Response from Lauren on 22 Apr 2024
Dear GuestThank you for your wonderful review, we hope to see you again soon.Warm regardsManagement & Staff

10/10 Excellent

Manwinder Kaur

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very beautiful ocean view.
Stayed 4 nights in Apr 2024
Response from Lauren on 22 Apr 2024
Dear GuestThank you for your wonderful review, we hope to see you again soon.Warm regardsManagement & Staff

10/10 Excellent

Michelle

Liked: Cleanliness, amenities, property conditions & facilities
Perfect location to everything we needed
Stayed 3 nights in Apr 2024
Response from Nikki on 7 Apr 2024
Thank you for your 5/5 review, we hope to see you again soon.

10/10 Excellent

Jonathon

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Lauren on 31 Mar 2024
Dear Jonathon Thank you for your 5/5 review, we hope to see you again soon. Warm regards,Management & Staff

6/10 Okay

Scott

Stayed 3 nights in Mar 2024
Response from Lauren on 27 Mar 2024
Thank you for your review, we hope to see you again soon.Warm regardsManagement & Staff

6/10 Okay

Steven

Travelled with partner
Disliked: Cleanliness
Good and quick check in . But room was very dirty
Stayed 2 nights in Mar 2024
Response from Lauren on 19 Mar 2024
Dear GuestThank you for your review, we hope to see you again soon.Kind regardsManagement & Staff

6/10 Okay

daniel

Travelled with family
All these type buildings in Surfers have the same issues. They are poorly maintained and superficially cleaned. This apartment (we got lumbered on the first floor which we hated) was poorly maintained….walls desperately need repainting and the carpets were filthy. They use contract cleaners who do the bare minimum to keep the apartment clean. The bed quilt was stained (disgusting) and the pillows old and worn. The stove knobs were greasy and dirty and the pull out sofa bed was disgracefully dirty. It’s not a bad apartment but it is dirty, stick. No poorly maintained.
Stayed 3 nights in Mar 2024
Response from Lauren on 19 Mar 2024
Dear GuestThank you for your review, we have addressed these concerns with our housekeeping team, we hope to see you again soon.Kind regardsManagement & Staff

10/10 Excellent

Anne

Stayed 13 nights in Feb 2024
Response from Lauren on 31 Mar 2024
Dear AnneThank you for your 5/5 review, we hope to see you again soon. Warm regards,Management & Staff

8/10 Good

Mark

Liked: Cleanliness, amenities, property conditions & facilities
Apartment block easy to find and with its own parking on edge of broadbeach area. Room was spacious with balcony over looking the sea and if your travelling laundry facilities. Easy walk to beach and 30 min stroll along promenade if you want to go to surfers paradise. Plenty of bars / restaurants in and around and if you want to shop pacific heights is a very large mall with great shops and eateries.
Stayed 2 nights in Mar 2024
Response from Lauren on 19 Mar 2024
Dear GuestThank you for your review, we hope to see you again soon.Kind regardsManagement & Staff

10/10 Excellent

Gay

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay. Pool and BBQ area are clean and well equipped. Close to shops and transport
Stayed 7 nights in Feb 2024
Response from Nikki on 8 Mar 2024
We are happy to hear you were impressed by our facilities. See you again soon.

10/10 Excellent

Brittany

Travelled with family
Liked: Cleanliness, room comfort
Stayed 5 nights in Feb 2024
Response from Lauren on 19 Mar 2024
Dear GuestThank you for your review, we hope to see you again soon.Kind regardsManagement & Staff

8/10 Good

Nicole

Liked: Cleanliness
Stayed 7 nights in Feb 2024
Response from Lauren on 19 Mar 2024
Dear GuestThank you for your review, we hope to see you again soon.Kind regardsManagement & Staff

10/10 Excellent

Cheron

Liked: Cleanliness, property conditions & facilities
Repeat visitor and it is always a pleasure to stay at Ocean Pacific. Unit was spotless, grounds were immaculate and staff were friendly. I will be back again soon :)
Stayed 4 nights in Feb 2024
Response from Lauren on 19 Mar 2024
Dear GuestThank you for your review, we hope to see you again soon.Kind regardsManagement & Staff

8/10 Good

Yve

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The location and the view is next to none!!! The resort is very well kept and maintained. The apartment was very spacious. It was a shame however that the cleaner lacked attention to detail and pride like the rest of the resort showed. Dusty, some mould, sheets stained. The rug was very worn, laundry cuppboard door in need of repair, and some general maintenance would be needed to bring the room back to the original standard. Despite i would stay again when the rates are on special.
Stayed 3 nights in Feb 2024
Response from Lauren on 19 Mar 2024
Dear GuestThank you for your review, we hope to see you again soon.Kind regardsManagement & Staff

8/10 Good

Aishwarya

Travelled with family
Liked: Cleanliness, property conditions & facilities
It was great. I’ll visit again
Stayed 7 nights in Feb 2024
Response from Lauren on 19 Mar 2024
Dear GuestThank you for your review, we hope to see you again soon.Kind regardsManagement & Staff

8/10 Good

Basilisa

Stayed 7 nights in Feb 2024
Response from Lauren on 25 Mar 2024
Thank you for your 4/5 review, we hope to see you again soon.Kind regardsManagement & Staff

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, property conditions & facilities
Easy walk to shops eateries, Casino and even into Surfers paradise.We have stayed here twice already and will stay again, nice resort
Stayed 7 nights in Feb 2024
Response from Lauren on 19 Mar 2024
Dear GuestThank you for your review, we hope to see you again soon.Kind regardsManagement & Staff

10/10 Excellent

keith

Liked: Cleanliness, room comfort
Great views from the and close to restaurants and the beach.
Stayed 4 nights in Feb 2024
Response from Lauren on 19 Mar 2024
Dear GuestThank you for your review, we hope to see you again soon.Kind regardsManagement & Staff

8/10 Good

Prasanth

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Overall good experience. Just few simple stuff like, booked for 4 pax just 2 toilet rolls provided. Toilet brush was broken already and they didn’t replace when the previous party checked out I suppose . Front office staff was amazing. Great service .
Stayed 5 nights in Feb 2024
Response from Lauren on 19 Mar 2024
Dear GuestThank you for your review, we hope to see you again soon.Kind regardsManagement & Staff

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location, close to the beach, walking distance to a wide range of restaurants and cafes!
Stayed 3 nights in Feb 2024
Response from Lauren on 19 Mar 2024
Dear GuestThank you for your review, we hope to see you again soon.Kind regardsManagement & Staff

8/10 Good

Chris

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location with everything close by. We asked for an earlier check-in on the day, and i was contacted to say my room was ready 3 hours before the actual check-in. Front desk was super friendly. Room was clean and spacious...
Stayed 2 nights in Feb 2024
Response from Lauren on 19 Mar 2024
Dear GuestThank you for your review, we hope to see you again soon.Kind regardsManagement & Staff

10/10 Excellent

Anh

Liked: Cleanliness, room comfort
The apartment was very clean. Amazing beachview from the balcony. Very spacious and great location, very close walking distance to the beach and shops. We had a wonderful time staying here.
Stayed 4 nights in Jan 2024
Response from Lauren on 19 Mar 2024
Dear GuestThank you for your review, we hope to see you again soon.Kind regardsManagement & Staff

4/10 Poor

Bijit

Travelled with family and small children
Don’t understand how this apartment has that good rating. Apartment was not good at all and found big Spider aswell. Don’t recommend at all to any one.
Stayed 4 nights in Jan 2024
Response from Management on 31 Jan 2024
Hi Bijit, I am so sorry to hear you felt your apartment was poor. If we were to know you were not satisfied, we could have been able to rectify for you. But we weren't to know. We do also have routine pest control carried out, but thank you for bringing the spider to our attention, we are monitoring.

4/10 Poor

Zulfiqar

Stayed 6 nights in Jan 2024
Response from Lauren on 19 Mar 2024
Dear GuestThank you for your review, we hope to see you again soon.Kind regardsManagement & Staff

10/10 Excellent

Timothy

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Brilliant property. Would definitely stay again
Stayed 6 nights in Jan 2024
Response from Lauren on 19 Mar 2024
Dear GuestThank you for your review, we hope to see you again soon.Kind regardsManagement & Staff

8/10 Good

Lisa

Travelled with partner
Lovely stay. Close to shops and restaurants!
Stayed 3 nights in Jan 2024
Response from Lauren on 19 Mar 2024
Dear GuestThank you for your review, we hope to see you again soon.Kind regardsManagement & Staff

10/10 Excellent

Michael John

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A fantastic resort that caters for all. Well located and in walking distance to the beach. A must.
Stayed 7 nights in Jan 2024
Response from Lauren on 19 Mar 2024
Dear GuestThank you for your review, we hope to see you again soon.Kind regardsManagement & Staff

10/10 Excellent

Lucy

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Lauren on 19 Mar 2024
Dear GuestThank you for your review, we hope to see you again soon.Kind regardsManagement & Staff

10/10 Excellent

Arun

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Lauren on 19 Mar 2024
Dear GuestThank you for your review, we hope to see you again soon.Kind regardsManagement & Staff

8/10 Good

Michael

Liked: Cleanliness, room comfort
Great Location
Well located and nice pool area. Would have been nice if they had complimentary towels for use at pool.
Stayed 4 nights in Jan 2024
Response from Lauren on 19 Mar 2024
Dear GuestThank you for your review, we hope to see you again soon.Kind regardsManagement & Staff

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The only fault we had was the 2 bedroom 2 bathroom main bedroom would become a sauna from 6am. This made it very uncomfortable to even walk into the room.
Stayed 7 nights in Jan 2024
Response from Lauren on 19 Mar 2024
Dear GuestThank you for your review, we hope to see you again soon.Kind regardsManagement & Staff

10/10 Excellent

Annette

Travelled with family
Liked: Cleanliness, room comfort
Best stay at Broadbeach.
The apartment was clean and roomy. The ocean views were spectacular. The location was excellent with an easy walk to the Oasis and to Pacific Fair. Close to the beach, cafes, restaurants and all amenities.
Stayed 9 nights in Jan 2024
Response from Lauren on 19 Mar 2024
Dear GuestThank you for your review, we hope to see you again soon.Kind regardsManagement & Staff

8/10 Good

Anik Dey

Travelled with partner
Liked: Amenities, property conditions & facilities
The apartment’s floor was wet when we checked in. The sofa wasn’t clean, got some bad smell. Otherwise all good. Good condition. Amenities were good. View from the balcony was excellent. Location is also
Stayed 3 nights in Jan 2024

10/10 Excellent

Salvatore

Travelled with family
Liked: Cleanliness, room comfort
Awesome family
The room was great, beautiful view of the ocean from the balcony beds were comfortable, air con worked well, great location, easy walk to the beach, pacific fair for shopping, great cafes and restaurants nearby. Good pool/spa and BBQ area, very comfortable space. Car parking underground is tight, not suitable for 1500 or 2500 Silverado/Ram ect.
Stayed 7 nights in Jan 2024

8/10 Good

Simun

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice pacific fair was close
Stayed 10 nights in Jan 2024

4/10 Poor

Rowan

We arrived after reception hours and had an envelope waiting for us with a room key. When we arrived at the room it had a king bed in one room and a double bed in the 2nd room. Our booking was for a twin bed in the 2nd room as we have teenage children.
Stayed 3 nights in Jan 2024

10/10 Excellent

Melinda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely accommodation, would definitely come back. Everything was lovely.
Stayed 3 nights in Jan 2024

8/10 Good

Mark

Liked: Cleanliness, room comfort
Stayed 5 nights in Dec 2023

8/10 Good

Scott

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Dec 2023

8/10 Good

Janet

Travelled with family
Liked: Amenities, property conditions & facilities
Excellent location for tram, shopping, dining and beach. Facilities good in apartment and great sea view. Generally clean but en-suite shower still had sand around edges and oven tray not washed.
Stayed 6 nights in Dec 2023

10/10 Excellent

Mark

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Apraham

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Dec 2023