View from room
Check availability

Reviews of Mantra on View Hotel

4.5 out of 5
Mantra on View Hotel
22 View Avenue, Surfers Paradise, QLD

Reviews

7.8

Good

Rating 10 - Excellent. 351 out of 1002 reviews" "
Rating 8 - Good. 337 out of 1002 reviews" "
Rating 6 - Okay. 159 out of 1002 reviews" "
Rating 4 - Poor. 91 out of 1002 reviews" "
Rating 2 - Terrible. 64 out of 1002 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Flojo

Liked: Staff & service
Friendly staff good customer serviceocation is convenient close to the beach stores and restaurants. Just the unit was a bit run down not dirty just needs some new paint on the drawers?
Stayed 4 nights in May 2024
Response from Mantra On View Management Team on 14 May 2024
Dear Flojo,Thank you for taking the time to rate us 4/5. We hope to welcome you back to our hotel very soon!Sincerely,

6/10 Okay

Olena

Liked: Cleanliness, staff & service
I've been staying in this hotel for a few years now, and I usually enjoy my stay but not this time. Fist I has bed bugs, and while staff was absolutely fantastic and they gave me another room no question asked, this shouldn't have happened in first place. The second room was great but it was heavy smoke smell in the corridors, def not how I pictured non smoking rooms. Hope they'll do better next time
Stayed 2 nights in May 2024
Response from Mantra On View Management Team on 14 May 2024
Dear Olena,Thank you for taking the time to tell us about your experience at the Mantra on View. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

4/10 Poor

Phui

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
To the manager and being an Accor Vacation Club member, I would not say this is an enjoyable stay. 1. Only after booking and full payment, email arrived 2 days later about things to know which are not clearly stated at booking time. 2. Parking was stated at $15.00 per car per day, which is not ideal but when arrived at check in, your staff said it’s $20.00, not $15.00. I mentioned that it was stated as $15, she only said it has changed. That’s misrepresentation in law. 3. There is a restaurant on site but later informed that it does not offer lunch, dinner nor in room dining. There was even still an ad at elevator for buffet breakfast deal but small print states valid till 30 April and I checked in on 4 May. 4. Parking was charged but then be informed that it’s at Deliveries section of the basement, hence no lift for luggage. After hours will have to be opened by getting out of the car to tap! 5. For an Accor affiliated property, there were no shower cap, no sanitary bags, no laundry bag and no smart TV either. 6. Cleaner came in to tidy room but did not clean the coffee cups. 7. There was spa tub amenity but it’s the first that I have been to which are outdoor but not heated. To the party that is reviewing this, they should seriously review the management of the hotel.
Stayed 2 nights in May 2024

6/10 Okay

Gina, RUNAWAY BAY

Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
No heated spa, no day spa, no room service, no dinner restaurant
Stayed 1 night in Apr 2024
Response from Mantra On View Management Team on 20 Apr 2024
Dear Gina,Thank you for taking the time to tell us about your experience at the Mantra on View. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

8/10 Good

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom rubbish bin needs either cleaning or chucking out. ROOM 1117
Stayed 3 nights in Apr 2024
Response from Mantra On View Management Team on 10 Apr 2024
Dear Barbera,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

8/10 Good

Jagjeet

Stayed 2 nights in Apr 2024
Response from Mantra on View Surfers Paradise | Management Team on 26 Apr 2024
Dear Jagjeet, Thank you for taking the time to leave a review based on your recent experience with us at Mantra on View Surfers Paradise. We are pleased to see that your stay met your expectations! Your feedback is important to us and we will be using this to encourage our team to continuously improve our services so that more guests can enjoy the excellent experiences we wish to provide. It is our sincere hope to welcome you back to Mantra on View in the near future!

10/10 Excellent

Ethel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great service from staff would stay there again or refer the hotel
Stayed 1 night in Apr 2024
Response from Kate on 7 Apr 2024
Thank you for your 5/5 review Ethel! I am glad to hear our staff made such a good impression!

6/10 Okay

Chukit

Travelled with partner
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Good location near beach and shopping centre.
Stayed 3 nights in Mar 2024
Response from Mantra on view Management Team on 2 Apr 2024
Dear Chukit,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 Excellent

Panagiotis, MELTON

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Mar 2024
Response from Kate on 1 Apr 2024
Thank you for taking the time to leave us a 5-star review!

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 4 nights in Mar 2024
Response from Kate on 1 Apr 2024
Thank you for taking the time to leave us a review Natalie!

2/10 Terrible

Talara

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Overall it wasn’t the best I wish I spent more money on somewhere nicer. I’m still waiting for a promised refund 2 months later.
Stayed 5 nights in Feb 2024
Response from Mantra On View Management Team on 26 Mar 2024
Dear Talara,Thank you for taking the time to tell us about your experience at the Mantra on View. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

4/10 Poor

Suran

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There wasn’t even a bottle of water in the room. They mention water and other things in welcome card but there wasn’t anything. There was a big sting on the floor.
Stayed 3 nights in Mar 2024
Response from Nikita Vakade on 16 Mar 2024
Dear Suran,Thank you for taking the time to tell us about your experience at the Mantra on View. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

8/10 Good

Harmanpreet

We stayed for 5 days in Mantra hotel, room was very clean and we had had a great time here.
Stayed 4 nights in Mar 2024
Response from Nikita Vakade on 16 Mar 2024
Dear Harmanpreet,We very much appreciate your comments regarding your stay at the Mantra on View Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Good

Charmaine

Happy staying at Mantra
Stayed 1 night in Mar 2024
Response from Mantra on View Surfers Paradise Management Team on 13 Mar 2024
Dear Charmaine, Thank you for taking the time to leave a review relating to your stay with us at Mantra on View Surfers Paradise. We are thrilled to see that you were happy staying with us! We hope that your stay was enjoyable, and we hope to welcome you again in the near future!

8/10 Good

Bibek, Strathfield

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was all good. Thank you for your hospitality
Stayed 4 nights in Mar 2024
Response from Mantra on View Surfers Paradise Management Team on 13 Mar 2024
Dear Bibek, Thank you so much for taking the time to leave a 4/5 review! We are thrilled to see that your stay with us here at Mantra on View Surfers Paradise has been good. It is our sincere hope to welcome you again in the near future so that we can provide you with another great stay.

8/10 Good

Arna

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get to shopping and food
Stayed 3 nights in Mar 2024
Response from Mantra on View Surfers Paradise Management Team on 13 Mar 2024
Dear Arna, Thank you for taking the time to leave a 4/5 review! We love to see that our location was a highlight for your stay. It is our sincere hope to see you at Mantra on View Surfers Paradise again in the near future!

8/10 Good

A.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Mantra on View Surfers Paradise Management Team on 13 Mar 2024
Dear A.,Thank you for your 4/5 review! We hope to see you back at Mantra on View Surfers Paradise in the near future.

10/10 Excellent

Russell and Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very central, staff were always helpful
Stayed 3 nights in Mar 2024
Response from Mantra on View Surfers Paradise Management Team on 13 Mar 2024
Dear Russell and Linda, Thank you for taking the time to leave a 5 star relating to your stay with us! We are thrilled to see that our location and helpful staff were highlights of your trip. It is our sincere hope to welcome you both back in the near future so that we can provide another 5 star holiday for you!

2/10 Terrible

Vesna

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property had numerous water leak issues while I stayed there. For a three night stay I had to move the room three times (1st room in a terrible condition with Damaged and outdated furniture, dirty bedding, curtains, ripped carpets, bathroom full of mould….2nd room was affected by flooding and had 6 ventilators on 24/7 in front of my room- this room was slightly better furnished however very smelly, extremely noisy due to ventilators on the hallway in front of the room and heaps of mould in bathroom. Last third room was newly furnished however heaps of mould in the bathroom and hallway walls- very smelly due to that and very thin pillows which were very uncomfortable to sleep on) Two receptionist could not be bothered with my accommodation issues. Kate night manager was lovely and helped with the change of room however due to full capacity there wasn’t many options so I moved at 9:30pm one night and the other day the room wasn’t ready until 3:30pm so I wasted so much time and energy resolving the matter. Hotel is in a great location, close to everything however due to its condition it is just so terrible that I would not recommend stay there. I wish I booked a different hotel as was traveling from interstate and very am disappointed with wasted money on this accommodation.
Stayed 3 nights in Feb 2024
Response from Kate on 21 Mar 2024
Hello Vesna, Thank you for taking the time to leave us a review. We are truly sorry for the issues and inconveniences you faced during your stay which we have now resolved. We would love to welcome you back in the future to redeem ourselves in the future!

2/10 Terrible

Tahlia

Stayed 1 night in Feb 2024
Response from Kate on 21 Mar 2024
Thank you for taking the time to leave a rating Tahlia. I am sorry to see that you did not enjoy your stay with us, and would love to hear more about your stay.

8/10 Good

Soula

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
No pool or spa under renovation
Stayed 6 nights in Feb 2024
Response from Nikita Vakade on 16 Mar 2024
Dear Soula,Thank you for sharing your 5 Star Review! We are delighted that your stay exceeded expectations. Here at Mantra on View we pride ourselves on our guest satisfaction. We appreciate your business and look forward to your return as a valued guest.Sincerely,

8/10 Good

maria elisa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was accessible to everything
Stayed 2 nights in Feb 2024
Response from Nikita Vakade on 16 Mar 2024
Dear Maria,We very much appreciate your comments regarding your stay at Mantra on View. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Good

Agata

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Nikita Vakade on 16 Mar 2024
Dear Agata,We very much appreciate your comments regarding your stay at Mantra on View. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

4/10 Poor

Mina

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not very clean. Would not stay again.
Stayed 3 nights in Jan 2024
Response from Nikita Vakade on 16 Mar 2024
Dear Mina,Thank you for taking the time to tell us about your experience at the Mantra on View. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

8/10 Good

suren

Travelled with partner
Liked: Cleanliness
Near the beach, good surroundings with fun vibe
Stayed 2 nights in Feb 2024
Response from Nikita Vakade on 16 Mar 2024
Dear Suran,We very much appreciate your comments regarding your stay at Mantra on View. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Shuling

Stayed 1 night in Feb 2024
Response from Nikita Vakade on 16 Mar 2024
Dear Shuling,We very much appreciate your comments regarding your stay at Mantra on View. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Good

C

Stayed 6 nights in Feb 2024
Response from Kate on 21 Mar 2024
Thank you for taking the time to leave a 4/5 rating C!

10/10 Excellent

Theresa

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay. Reception and cleaners do a great job. Location is great also, close to the beach, shopping, dining and night life. Highly recommend
Stayed 5 nights in Feb 2024
Response from Nikita Vakade on 16 Mar 2024
Dear Theresa,We very much appreciate your comments regarding your stay at Mantra on View. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

6/10 Okay

Olivia

Business traveller
Adequate
Adequate accommodation if you're on a budget, but hotel is a bit old and tired and could certain use a refresh. If you're a light sleeper avoid rooms with even numbers - that side of the building is directly above an open air beach club which is open late.
Stayed 3 nights in Feb 2024
Response from Nikita Vakade on 16 Mar 2024
Dear Olivia,We very much appreciate your comments regarding your stay at Mantra on View. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Simone

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ive stayed at Tge Mantra on View on several occasions and always happy with the service thete..
Response from Nikita Vakade on 16 Mar 2024
Dear Simone,Thank you for sharing your 5 Star Review! We are delighted that your stay exceeded expectations. Here at Mantra on View we pride ourselves on our guest satisfaction. We appreciate your business and look forward to your return as a valued guest.Sincerely,

6/10 Okay

Matt

Business traveller
Disliked: Amenities
Convenient location but is an old building with access and maintenance issues. The underground parking does not have a lift to the lobby or rooms which you don't find out until having paid and extra $15/day up front. To reach the lobby from the single level underground carpark you have to drag your luggage up a narrow flight of fire escape stairs that would be totally impossible for people with any sort of disability or injury. The access to the carpark was also not secure as the boomgate was missing. The keycard was still essential to be able to exit the emergency stairwell! On the last morning of my stay the water supply to the room was cut without notice. No showers, no tap or toilet flushing water at 7am in the morning. The staff seemed pleasant enough and the room was relatively clean and comfortable apart from the loss of water supply on the last day.
Stayed 2 nights in Feb 2024
Response from Nikita Vakade on 16 Mar 2024
Dear Matt,Thank you for taking the time to tell us about your experience at the Mantra on View. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 Excellent

Pasan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the beach and the town can have lots of fun being Close to night life in the town with easy access to everything. Specially all staff are professional, kind and efficient and very helpful.
Stayed 3 nights in Feb 2024
Response from Nikita Vakade on 16 Mar 2024
Dear Pasan,We very much appreciate your comments regarding your stay at Mantra on View. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

6/10 Okay

David

Travelled with partner
Liked: Cleanliness, staff & service
facilities were a little tired, staff were friendly and helpfull, next to tram stop, the compulsory bond I take as an insult.will i stay again, not decided yet!!
Stayed 1 night in Jan 2024
Response from Nikita Vakade on 16 Mar 2024
Dear David,Thank you for taking the time to tell us about your experience at the Mantra on View. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

4/10 Poor

Kacee

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room smelt wet and the pillows felt wet to lay on, the beds were uncomfortable and the linen for the bed was terrible. Was also very noisy from the outside music
Stayed 1 night in Feb 2024
Response from Nikita Vakade on 16 Mar 2024
Dear Kacee,Thank you for taking the time to tell us about your experience at the Mantra on View. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

4/10 Poor

Adrian

Travelled with partner
Disliked: Amenities, property conditions & facilities
Our room had a bad moisture smell, adding to that the entry ceiling was full of mould and mould spores, also within the ceiling to the main area. Not sure the mantra group should be allowing people to stay in rooms in this state, we mentioned this on checking out and they didn’t seem overly concerned of our comments. Never staying here again.
Stayed 2 nights in Feb 2024
Response from Nikita Vakade on 16 Mar 2024
Dear Adrain,Thank you for taking the time to tell us about your experience at the Mantra on View. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

8/10 Good

Caitlin, Brisbane

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Nikita Vakade on 16 Mar 2024
Dear Cailtin,We very much appreciate your comments regarding your stay at Mantra on View. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Michael

January 2024 Stay
Great place to stay. Very clean, great views, friendly staff. Overall just feels high end too.
Stayed 1 night in Jan 2024
Response from Nikita Vakade on 16 Mar 2024
Dear Michael,We very much appreciate your comments regarding your stay at Mantra on View. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Good

Glen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jan 2024
Response from Nikita Vakade on 16 Mar 2024
Dear Glen,We very much appreciate your comments regarding your stay at Mantra on View. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

6/10 Okay

David

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Pretty ordinary experience. Needed to change the first room issued due to unacceptable cleanliness. WIFI was unacceptable No Swimming Pool.
Stayed 6 nights in Jan 2024
Response from Nikita Vakade on 16 Mar 2024
Dear David,Thank you for taking the time to tell us about your experience at the Mantra on View. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

8/10 Good

Gene

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very conveniently located, friendly helpful staff and a great location.
Stayed 1 night in Jan 2024
Response from Nikita Vakade on 16 Mar 2024
Dear Gene,We very much appreciate your comments regarding your stay at Mantra on View. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

6/10 Okay

SONIA

Stayed 2 nights in Jan 2024
Response from Nikita Vakade on 16 Mar 2024
Dear Sonia,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

2/10 Terrible

Pek Kit

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
this property, I kill 1 to 2 cockroach each day on my hotel desk, with my kids food. out of 1 day, we got no water supply, how would you want me to come back and go to any mantra out of the world? and we got no drink water supply from the lobby 1 day? Is such a shame. No more mantra or you can offer us something?
Stayed 6 nights in Jan 2024
Response from Nikita Vakade on 16 Mar 2024
Dear Pet,Thank you for taking the time to tell us about your experience at the Mantra on View. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

8/10 Good

Jim

Stayed 3 nights in Jan 2024
Response from Nikita Vakade on 16 Mar 2024
Dear Jim,We very much appreciate your comments regarding your stay at Mantra on View. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Nerida

Stayed 2 nights in Jan 2024
Response from Nikita Vakade, on 16 Mar 2024
Dear Nerida,Thank you for sharing your 5 Star Review! We are delighted that your stay exceeded expectations. Here at Mantra on View we pride ourselves on our guest satisfaction. We appreciate your business and look forward to your return as a valued guest.Sincerely,

10/10 Excellent

Frossa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Nikita Vakade on 16 Mar 2024
Dear Frossa,Thank you for sharing your 5 Star Review! We are delighted that your stay exceeded expectations. Here at Mantra on View we pride ourselves on our guest satisfaction. We appreciate your business and look forward to your return as a valued guest.Sincerely,

10/10 Excellent

Abdullah

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing! Me and my family had a really good time on our holiday. The price we got the package for was very good as well
Stayed 5 nights in Jan 2024
Response from Nikita Vakade on 16 Mar 2024
Dear Addullah,Thank you for sharing your 5 Star Review! We are delighted that your stay exceeded expectations. Here at Mantra on View we pride ourselves on our guest satisfaction. We appreciate your business and look forward to your return as a valued guest.Sincerely,

10/10 Excellent

jeni

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We (including our kids ) loved our stay at Mantra view. will definitely come back.
Stayed 3 nights in Jan 2024
Response from Nikita Vakade on 16 Mar 2024
Dear Jeni,Thank you for sharing your 5 Star Review! We are delighted that your stay exceeded expectations. Here at Mantra on View we pride ourselves on our guest satisfaction. We appreciate your business and look forward to your return as a valued guest.Sincerely,

8/10 Good

Nathan

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
I consider this place ‘budget priced’ for the area. And it came with ‘budget priced’ issues. Like mould in little areas of the shower and vents covered in dust. I accidently seen the corner of the mattress untucking the sheet and I was too scared to look fully. But the location and service was good
Stayed 4 nights in Jan 2024
Response from Nikita Vakade on 16 Mar 2024
Dear Nathan,We very much appreciate your comments regarding your stay at Mantra on View. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Good

Celeste

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Nikita Vakade on 16 Mar 2024
Dear Celeste,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024
Response from Nikita Vakade on 16 Mar 2024
Dear Anonymous,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,