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Reviews of Horizons Holiday Apartments

3 out of 5
Horizons Holiday Apartments
1945 Gold Coast Highway, Burleigh Heads, QLD

Reviews

8.4

Very good

Rating 10 - Excellent. 58 out of 137 reviews" "
Rating 8 - Good. 54 out of 137 reviews" "
Rating 6 - Okay. 15 out of 137 reviews" "
Rating 4 - Poor. 7 out of 137 reviews" "
Rating 2 - Terrible. 3 out of 137 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness
Great location
Great location with good amenities and beach access. We could only get an economy unit, as all booked out, which was in a fair condition. Our fan in the bedroom stopped working on 2nd day. No aircon in economy. The unit was clean and tidy when we arrived.
Stayed 10 nights in Dec 2023

8/10 Good

David

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Jun 2023
Response from Ben on 20 Jul 2023
Thank you for taking the time to review Horizons.

10/10 Excellent

Greg

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Friendly people at the front desk.
Stayed 16 nights in Jun 2023
Response from Ben on 20 Jul 2023
Thank you for taking the time to review Horizons.

10/10 Excellent

Simon

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Spacious apartment will all amenties included
Stayed 7 nights in Jun 2023
Response from Ben on 20 Jul 2023
Thank you for taking the time to review Horizons.

10/10 Excellent

Sandy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
For the price excellent
Stayed 7 nights in Jun 2023
Response from Ben on 29 Jun 2023
Thank you for taking the time to review Horizons!

8/10 Good

Steven

Business traveller
Liked: Cleanliness, room comfort
Stayed 3 nights in Jun 2023
Response from Ben on 19 Jun 2023
Thank you for taking the time to review Horizons.

10/10 Excellent

Elisa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect location - loved the ocean views! Clean and comfortable. Right next to the beach via the private walkway. Close to cafes, only a short walk to James St or Miami shopping centre. Reception staff were helpful and friendly.
Response from Ben on 19 Jun 2023
Thank you for taking the time to review Horizons.

10/10 Excellent

Ellen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely place to stay, great value for money. Would return.
Stayed 7 nights in May 2023
Response from Ben on 19 Jun 2023
Thank you for taking the time to review Horizons.

10/10 Excellent

Anthony

Liked: Cleanliness, property conditions & facilities
Loved everything
Stayed 8 nights in May 2023
Response from Ben on 19 Jun 2023
Thank you for taking the time to review Horizons.

10/10 Excellent

Kathryn

Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay with family. Very convenient and some great facilities including mini golf and playground for kids. Staff were extremely helpful and friendly. There was a couple of minor things that housekeeping missed but easily rectified. We would definitely stay again.
Stayed 5 nights in Apr 2023
Response from Ben on 19 Jun 2023
Thank you for taking the time to review Horizons.

10/10 Excellent

Anand

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Great location, friendly staff
Stayed 4 nights in Apr 2023
Response from Ben on 19 Jun 2023
Thank you for taking the time to review Horizons.

8/10 Good

Kerry

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Loved that the on-site management where available and acted immediately on any concerns
Stayed 7 nights in Apr 2023

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great 2 night stay with the family.
Stayed 2 nights in Feb 2023

10/10 Excellent

Stephen

Liked: Cleanliness
The property was stored with all kitchen utensils needed for a stay. It was as clean as a whistle. All I can say is I we will be back there.
Stayed 4 nights in Feb 2023

10/10 Excellent

Rasha A

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I highly recommend
Stayed 7 nights in Jan 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Lovely views. Helpful staff.
Stayed 7 nights in Jan 2023

8/10 Good

Sarah

Travelled with family
Liked: Property conditions & facilities
Awesome pool! Clean but the fan in my room was not fast enough to provide cooling. Overall great place, perfect for walk to the beach.central location.
Stayed 7 nights in Jan 2023

8/10 Good

Carol

Travelled with family
Great location, and the size and set up of apartment was great
Stayed 9 nights in Jan 2023

4/10 Poor

sandra

Disliked: Cleanliness, amenities
Stayed 7 nights in Jan 2023

8/10 Good

AARIF

Travelled with family
Liked: Cleanliness
property was very clean and equipped with all necessary equipment needed and more. However do suggest that privacy locks to door and air-conditions in bed rooms are needed fan did not help in hot nights. Over all good experience I would give 4.5 out of 5.
Stayed 6 nights in Jan 2023

10/10 Excellent

Marcus

Travelled with family
Liked: Amenities, property conditions & facilities
Great private beach access
Stayed 7 nights in Jan 2023
Response from Ben on 25 Jan 2023
Thank you for your review and we are so glad you enjoyed your stay.

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, room comfort
Fabulous stay!
Our stay was the best we’ve had in along time. The staff are so friendly and helpful and the property was in pristine condition, even having a brand new kitchen! The shared amenities are wonderful and maintained daily. We used the bbq area for a family bbq and used the pool and spa numerous times, they were always spotless. The property is in a wonderful location with the beach, coles and coffee shops just a short stroll away. The area is so peaceful and quiet. We will definitely be back for another stay!
Stayed 5 nights in Nov 2022
Response from Ben on 15 Dec 2022
So glad you and your family had a great stay!We look forward to seeing you again when you are next on the Gold Coast.

10/10 Excellent

Princess

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It’s ok
Stayed 2 nights in Oct 2022
Response from Manager on 1 Nov 2022
Thank you for your review

8/10 Good

Katie

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The people at the service desk were very nice and accommodating. They were very helpful throughout our whole trip.
Stayed 5 nights in Oct 2022
Response from Manager on 1 Nov 2022
Thanks for your review Katie

8/10 Good

Jennifer

Travelled with family
Liked: Room comfort
Stayed 9 nights in Sep 2022
Response from Ben on 1 Oct 2022
Thank you for your review

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location and good value. Special call out to Manager Ben who looked after our crew from start to finish.
Stayed 4 nights in Sep 2022
Response from Ben on 23 Sept 2022
Thanks Michael.It was a pleasure having you and your mates stay.

10/10 Excellent

a

Travelled with family
Liked: Cleanliness, room comfort
Great accomadation
Amazing. Will be back to stay
Stayed 5 nights in Sep 2022
Response from Ben. on 11 Oct 2022
Thank you for the amazing review. We are so glad you enjoyed your stay.

6/10 Okay

Anthony

Liked: Cleanliness
Stayed 4 nights in May 2022

8/10 Good

Jade

Stayed 11 nights in Apr 2022

8/10 Good

Brendan

Travelled with family
Liked: Cleanliness, room comfort
Great location. Bit noisy though from street traffic.
Stayed 5 nights in Apr 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Feb 2022

8/10 Good

Vicki

Travelled with family and small children
Liked: Amenities
Unit could have been a bit cleaner. Kitchen facilities need updates
Stayed 2 nights in Dec 2021

10/10 Excellent

Chris Mark

Liked: Cleanliness, amenities, property conditions & facilities
Good location
Stayed 5 nights in Sep 2021
Response from Horizons on 28 Sept 2021
Thank you for the review Mark! We are glad you enjoyed your stay

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities
proximity to beach and flags was good. "games room" a bit of a let down for kids. old games that are expensive
Stayed 3 nights in Jul 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness
Would stay there again
We stayed as a family and it was good overall. The staff were friendly and helpful. Probably my favourite thing about the place was the pool, it was the perfect temperature to be able to just dive in, you need to wear goggles though, after 10 minutes your eyes sting.
Stayed 5 nights in Jan 2021

10/10 Excellent

Kirsty

Travelled with family
Liked: Cleanliness, room comfort
Great
Great location, and great apartment
Stayed 2 nights in Jan 2021

2/10 Terrible

Joshua

Stayed 3 nights in Jan 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Amenities
Disliked: Cleanliness
There was beach access through the underground parking which was a bonus as it took you directly to a patrolled beach. The apartment had a great view and an impressive pool and spa. The fixtures and fitting were quite old and in poor condition. There was plenty of space in the unit, overall a pleasant stay.
Stayed 10 nights in Dec 2020

4/10 Poor

Phillip, Country Queensland

Travelled with partner
Disliked: Cleanliness
The location of the apartments was central to our needs. The unit we stayed in was spacious, however it needed a deep clean and maintenance was required to furniture and fixtures.
Stayed 4 nights in Sep 2020

6/10 Okay

Verified traveller

Travelled with partner
A nice location, with some views over the ocean, and reasonably equiped two bedroom apartment. However, this apartment is now very tired and in need of refurbishment and and general update. Some broken furniture and curtains that are falling appart.
Stayed 2 nights in Jun 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Mar 2020

8/10 Good

Joanne

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Unit need a lot of upkeep. Furniture was old and stained. Curtains either ragged or with holes. location was good for what we required.
Stayed 2 nights in Feb 2020

10/10 Excellent

Shan, Dubbo

Travelled with family and small children
Liked: Cleanliness, amenities
Location, location, location. Close to the beach, the beach path was awesome! Close to some really lovely cafes/restaurants and a 7/11 120m away. The room we stayed in was recently renovated in Hampton style absolutely beautiful! Pool and bbq was lovely also our 4 year old liked the playground.
Stayed 9 nights in Feb 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
The location is great, but the apartment we had was very tired and dated. A good deep clean wouldn’t hurt it either.
Stayed 14 nights in Jan 2020

6/10 Okay

Margot, Burleigh heads gold coast

Travelled with family
Liked: Staff & service, amenities
Pool an spa, was excellent. no parking facility for 2nd car. Wanted room for 6people, only 2 bedrooms and a fold up bed.
Stayed 3 nights in Jan 2020
Response from Ben on 27 Jan 2020
Hi Margot, Thank you for your review. We only have 1 and 2 bedroom units at Horizons so I'm unsure why you were disappointed with a 2 bedroom unit? Each unit has one secure car space and there is a visitors car park and free on street parking for any additional cars. We can often accommodate a 2nd car but as it was the Christmas holidays all available car spaces were taken. We are sorry you weren't happy with your choice of accommodation. Kind Regards, Ben.

8/10 Good

Sar

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great unit, clean, modern with every thing you need for a weeks getaway. Friendly staff. Fantastic location, pool, playground & bbq area. My only concern were the wind-out windows. Being on the 12th floor with a lively 2 year old, some were lockable, others weren’t, I was also surprised they could open a fair way.
Stayed 7 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from Ben on 6 Nov 2019
Thank you for taking the time top review us!

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed for one night but the room 29 we stayed on was nice and spacious and very clean. Might’ve done with a hand towel / washer and some more soap for the shower as we forgot to bring some
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit hard to find the first night but everything else was great. Easyto find places around. Central.
Stayed 8 nights in May 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing that was surprising is the traffic noise and the hard hard bed. Everything else was terrific.
Stayed 8 nights in May 2019