Apartment, 2 Bedrooms | Living area
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Reviews of Browns Broadbeach

2 out of 5
Browns Broadbeach
2571 Gold Coast Hwy, Mermaid Beach, QLD

Reviews

4.8
Rating 10 - Excellent. 0 out of 8 reviews" "
Rating 8 - Good. 3 out of 8 reviews" "
Rating 6 - Okay. 0 out of 8 reviews" "
Rating 4 - Poor. 2 out of 8 reviews" "
Rating 2 - Terrible. 3 out of 8 reviews" "

5.6/10

Cleanliness

5.0/10

Staff & service

5.4/10

Amenities

3.2/10

Property conditions & facilities

3.6/10

Eco-friendliness

Reviews

2/10 Terrible

William

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Please check with my prior comments, earlier sent through this morning. We deserve our money back!! How can you recommend this accommodation on your site!! The front sliding door could not lock, we had to contact the manager who asked us why we broke it and we replied the lady opened the door not us. The single bed collapsed under our grandson and he could have been hurt. The windows, doors all shook that we had to go around and put cardboard in them to stop them due to the wind going through the place. The bathroom door did not close, the blind in bathroom was broken and had broken slates. The cover of air vent fell out due to wind and landed in middle of floor. There were people drinking and smoking next to our room half the night in a no smoking area who looked like they lived there. There was a lady living under us with puppies who kept crying. We want our money back!!!!
Stayed 2 nights in Apr 2024
Response from Manager on 27 Apr 2024
Dear guest, When you were calling us asking for door is not locking, we simply mentioned politely that it has been working previously, but definitely did not mention you broke it. It turns out to be the way how to operate it. The bed are all new ones as you would see from the photos and they are in good condition. It was windy on the day you were here, being how close we are to the beach. Anyway we still appreciate your feedback, and sorry to hear that this not work for you.

8/10 Good

Kim

Stayed 1 night in Apr 2024

2/10 Terrible

stephen

Travelled with family
Disliked: Cleanliness, property conditions & facilities
STEER CLEAR, It was a great place in the 80' s
for starters , no phone service, no parking available, yes building works next door, had water spraying everywhere, slippery steps, walk up steps to find a gentlemen sprawled out on the veranda, real welcoming, poor lighting, walk inside, floors not swept, looked clean, walked into bathroom, dirt all in the shower, Curtin, well it was great in the 80's, this place, utter disgrace, its not a motel its a backpackers residence
Stayed 1 night in Apr 2024

8/10 Good

Richard

Stayed 1 night in Apr 2024

8/10 Good

Sonia

Travelled with group
Liked: Cleanliness, amenities
The beds were on wheels and kept rolling. The over all property was fine.
Stayed 3 nights in Apr 2024

2/10 Terrible

Waldyr

Stayed 3 nights in Apr 2024

4/10 Poor

David

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Is under renovations - felt like 2 star - glad we only stayed 1 night on way thru
Stayed 1 night in Mar 2024

4/10 Poor

Jenny

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
No wifi, no aircon in room, windows rattled, parking is a lottery
Stayed 1 night in Mar 2024