"The staff were great, especially the friendly man who maintains the great breakfast area. However, we did have some issues. Some outlets in the room didn’t work, the TV system was confusing to use, the hairdryer was melted, not enough towels, no shampoo. All in all, the stay had minor issues and the staff was welcoming and great."
"The property is very new. The area around it near the Henrico convention center is very new and construction is ongoing. Thus, the parking area is confusing. I am sure it will quickly improve as the improvements are completed. Breakfast was good with eggs and sausage/bacon included. I would return."
"The room, though small, was clean, the bed comfortable. The staff members were polite. There was plenty of parking. The food options were a few minutes drive away. My only problem was the "hot" water for the shower. I was on the 4th floor; it took several minutes for the water to go from cold to warm. It never got close to hot."
Virginia Crossings Hotel, Tapestry Collection by Hilton
2/10 Terrible
"Cockroach infestation in room. Notified front desk. No response. Emailed hotel management. No response. We understand bugs find their way, but at least an acknowledgment of some kind would have been appreciated"