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Reviews of Rusty’s Motel Gladstone

3 out of 5
Rusty’s Motel Gladstone
167 Goondoon Street, Gladstone, QLD

Reviews

7.4

Good

Rating 10 - Excellent. 23 out of 81 reviews" "
Rating 8 - Good. 30 out of 81 reviews" "
Rating 6 - Okay. 12 out of 81 reviews" "
Rating 4 - Poor. 8 out of 81 reviews" "
Rating 2 - Terrible. 8 out of 81 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

4/10 Poor

Jane

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
They were renovating but did not say on website.The bed was clean and comfortable but the seats, floors ,shower woodwork was dirty and someone tried to break in to our room after midnight.We left the next day.
Stayed 4 nights in Mar 2024

2/10 Terrible

Michelle

Business traveller
Liked: Cleanliness, amenities
Didn't like anything, no consideration for guests that are sleeping, permanent guess have no respect for travellers, making noise talking being loud, been woken up at 1am by music playing..
Stayed 1 night in Jan 2024

8/10 Good

William

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Sanjay

Travelled with family
Disliked: Property conditions & facilities
Room was ok for a one night stay. The gravel parking lot was a bit noisy as cars drove in and out, room was not functional with outlets not usable due to their locations, main light did not work properly.
Stayed 1 night in Dec 2023

2/10 Terrible

Kristie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Unfortunately the Property was not safe looking and run down .. The Admin fellow was so understanding and was excepting of our cancellation
Stayed 1 night in Dec 2023

10/10 Excellent

Nat

Stayed 1 night in Dec 2023

8/10 Good

Nat

Liked: Cleanliness, staff & service, room comfort
Friendly and comfortable
The staff were really friendly and helpful. The check in was really easy and well handled with a friendly smile. And the cleaning lady was not only working SUPER hard to get the rooms ready in hot and humid weather, but she was friendly, helpful and approachable. It was a real shame the pool was still out of service, but the staff were extremely apologetic about it and explained the issue was with the broken pool pump. The room was clean and comfortable. The fridge is tiny and the freezer part doesn't actually get down to freezing temperature, but this was really only an issue because I was going camping and needed to keep things cold. Location is pretty good - steps away from the supermarket and some food places and 5 minutes drive to the Heron Island Ferry. There do seem to be a lot of "residential" units where long-termers are staying, but all seemed quite friendly. The restaurant staff use the motel carpark so you may not always be able to park in front of your own unit but there did seem to be adequate parking in the lot.
Stayed 1 night in Nov 2023

8/10 Good

Carleen

Stayed 1 night in Nov 2023

2/10 Terrible

Dyson

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Need to update your old photos of WOTIF it is despicable how you can try and pass off clean rooms and a air conditioner that you can't even control, might I suggest putting in some carpets.
Stayed 4 nights in Nov 2023

2/10 Terrible

Dianne

Realised it was a budget motel when booking but on entry to the room there was one bed, one chair, a fridge big enough to hold 6 cans of drink which also froze everything in it. Cupboards in the bathroom would not close, paint peeling off walls and doors. Bed moved if you sat in it. Was absolutely disgraceful. Pressed bell for reception and waited over 5 minutes for someone to respond. When they arrived there was no welcome, no apology for the wait.
Stayed 1 night in Oct 2023

2/10 Terrible

Bret

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
I enjoyed my stay there. The location was good, the service was friendly, the bed was comfy and I had everything I needed. Jug, Toaster, microwave, aircon...
Stayed 1 night in Sep 2023

2/10 Terrible

Neil

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Outdoor area was dirty, discared blue rubber glove lying outside our door. Parking area was dirty, Discarded paper and dirt everywhere Drunk guy staggering around (this was 7pm at night) Shouting from across the way made us feel very uncomfortable and unsafe. Mattress just stacked up against our window, old unplugged fridge standing next to our door. Someones car parked in the bay to our room. Badly stained carpet with what looked like a patch of dried blood on it. Looks uncared for Door to the bathroom was rotten with peeling paint at the bottom. Looks like they have permanetn residents living in some of the rooms. I have stayed in much cleaner and nicer places for less money in Australia.
Stayed 1 night in Sep 2023

10/10 Excellent

Melissa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Good people comfortable place for kids
Stayed 1 night in Aug 2023

10/10 Excellent

JESSICA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Chris

Travelled with partner
Liked: Amenities
Fantastic budget accommadation in good location to town and shops
Stayed 1 night in Aug 2023

4/10 Poor

Janette

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Friendly management. Fridge froze everything. Very dated and the restaurant was awful
Stayed 7 nights in Jun 2023

4/10 Poor

Colin

Stayed 1 night in Jun 2023

6/10 Okay

Mark

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Shower was hot. Motel within walking distance to event we were attending. Would not recommend despite affordability.
Stayed 2 nights in Apr 2023

8/10 Good

Mikey

Liked: Cleanliness
Disliked: Staff & service
Adequate. Good value for solo traveller.
Stayed 1 night in Mar 2023

4/10 Poor

Aaron

Stayed 1 night in Mar 2023

8/10 Good

Clark

Liked: Cleanliness, amenities, property conditions & facilities
Position
Stayed 1 night in Feb 2023

10/10 Excellent

Randall

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall Rusty's Motel was an affordable convenient clean accommodation with everything you need for a safe stay..
Stayed 1 night in Feb 2023

2/10 Terrible

Kelli

Travelled with family
Disliked: Cleanliness, staff & service
Driving into my car park, it was taken by someone else, first impression wasn’t good. I opened the door into room, dirty & smelly, like a damp smell, inside of fridge mould and not cleaned. I have taken photos. I walked out and locked the door. And l had to find somewhere else to stay. I have asked for a full refund, which l am waiting on. Arriving on a public Holiday, key was left inside for me, hoping to get my money back .
Stayed 1 night in Jan 2023

10/10 Excellent

Hamish

Travelled with family
Liked: Cleanliness, staff & service
We were greeted by a really friendly manager and staff, we were lucky enough to have some friends come and enjoy to pool and facilities…. Highly recommend.
Stayed 1 night in Nov 2022

10/10 Excellent

Abbey

Stayed 1 night in Oct 2022

8/10 Good

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and comfortable and the price was great.
Stayed 1 night in Aug 2022

6/10 Okay

Nima

Stayed 1 night in Aug 2022

8/10 Good

Barry

Stayed 2 nights in Jul 2022

8/10 Good

Riley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2022

8/10 Good

Leanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Quiet
Stayed 1 night in Jul 2022

8/10 Good

jonathon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stop over motel
Stayed 1 night in Jun 2022

2/10 Terrible

David

Stayed 1 night in May 2022

8/10 Good

Tom

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Fine if a bit cramped
Stayed 1 night in Apr 2022

6/10 Okay

Kris

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Shower has no water pressure. Room needs a deep clean. In fairness though, i think it could be regularly used by workers so wouldn't take much for the carpets to get as bad as they are! Bed coverings smell like pee!
Stayed 1 night in Dec 2021

8/10 Good

Brody

Stayed 1 night in Dec 2021

10/10 Excellent

India

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Easy check in, relaxing pool area
Stayed 1 night in Dec 2021

6/10 Okay

Rosie

Travelled with family
Liked: Cleanliness, staff & service
Convenient, clean, comfortable mattresses. Easy contactless check in and check out. Only one proper mug provided, the other was a gigantic soup bowl with a handle, so need some proper mugs
Stayed 1 night in Nov 2021

10/10 Excellent

Beverley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the price of our stay. Nothing I didn't like
Stayed 1 night in Nov 2021

10/10 Excellent

Kerrie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff very polite and friendly. Awful pillows need updating.
Stayed 1 night in Oct 2021

4/10 Poor

robert

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
it was cheap nothing else good about it
Stayed 3 nights in Sep 2021

4/10 Poor

John

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t go back there.
Stayed 2 nights in Sep 2021

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good. Nice staff clean rooms. It is what you would expect from budget accommodation. Close to many facilities
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
met expectations, price was good for what was offered
Stayed 1 night in Apr 2018
Response from Cazz on 30 May 2018
Thanks for your review.

10/10 Excellent

Greg, Queensland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My new favourite hotel.
I stayed here with my girlfriend over the Easter break and we had a great time there. The beds were so comfortable (even better than our bed at home), the showers were nice and hot and the manager was delightful.
Response from Cazz on 24 Apr 2017
So glad you enjoyed your stay thanks for your kind words.I am speaking to the owners regarding a few more Foxtel channels.If you stay again just ask and I will arrange a fan for you.

8/10 Good

Lynne, Bundaberg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to aquatic centre.
Pleasant overnight stay, clean and tidy unit with friendly helpful staff. Close to Aquatic Centre and shops.
Response from Cazz on 27 Jan 2017
Thanks for your review it was great meeting you all that weekend. I am glad you enjoyed your stay and look forward to seeing you for the next swimming meet in Gladstone.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly Inforrmative Helpful Reasonable Pricce
My family arrived after flying for 3 days. The staff was extremely helpful making our stay extremely enjoyable good value for money. The manager even found me a wheel chair to hire.
Coming in to Gladstone
harbour views
Response from Cazz on 27 Jan 2017
Hi it was easy to look after you and your family.I hope you have settled well into Gladstone and no longer need the wheelchair,.It was lovely meeting you all.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend judging
It was a very nice room, very modern, exactly what I was expecting, will definitely stay again.
Thank you for your feedback, even though the motel has been here for many years we have tried to keep our rooms up to date.Being so close to everything is a bonus. It will be nice to see you again some time.

8/10 Good

Wayne, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rustys
It was for business but good location and clean room. Friendly staff.
we have had a change of management so this is a very slow reply.Thanks for your feedback and we hope you will stay again if you are in Gladstone.

10/10 Excellent

Colin, Australia - QLD - Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Nice ; Value: Economical; Service: Professional; Cleanliness: Immaculate;