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Reviews of Crowne Plaza Hotel Fort Lauderdale Airport/Cruiseport, an IHG Hotel

3.5 out of 5
Crowne Plaza Hotel Fort Lauderdale Airport/Cruiseport, an IHG Hotel
455 State Road 84, Fort Lauderdale, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 1126 out of 1892 reviews" "
Rating 8 - Good. 390 out of 1892 reviews" "
Rating 6 - Okay. 189 out of 1892 reviews" "
Rating 4 - Poor. 85 out of 1892 reviews" "
Rating 2 - Terrible. 102 out of 1892 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Anita

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I showed up to this hotel after booking my reservations through Expedia. They told me they did not have any rooms available. They then marked me as a no show so I was unable to get a refund. Please be aware!
Stayed 1 night in May 2024

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Staff member at check in was very helpful
Stayed 1 night in May 2024

6/10 Okay

Lianne

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Everything was the bare minimum at its price point. No love anywhere. Corporate owed? I have never seen a restaurant/bar operate like a union shop on a bad day. Each person would only do their job no matter if they had nothing to do or not. Even if they were just standing still. Or talking to a customer for 15 minutes about sports. I think it was required that way. Strangest restaurant ive ever seen. But it is a cruise hotel. Few are coming back.
Stayed 1 night in May 2024

6/10 Okay

David

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The wait time at the reception to check in was too long. The person who was managing the desk ignored us for at least few minutes and kept taking customer calls while we were waiting to check in and for the key. There was always a queue at the reception. The first time we tried the key card didn't even work on the door so we had to go back to the reception again.
Stayed 1 night in May 2024

8/10 Good

Solomon

Disliked: Amenities
A good hotel and a good value.
Stayed 1 night in Mar 2024

8/10 Good

Kathie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My son really enjoyed how the pool was outside but on a different level than the basement or first floor. He did wish the water was a little bit warmer lol
Stayed 2 nights in Apr 2024

8/10 Good

Aimirys

Liked: Cleanliness
Stayed 3 nights in Feb 2024

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always enjoy staying here. The onsite restaurant is phenomenal.
Stayed 2 nights in May 2024

8/10 Good

Leslie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Mary at reception was very p personable, helpful and professional!
Stayed 1 night in May 2024

10/10 Excellent

Dexter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay. The accommodations are great
Stayed 1 night in May 2024

10/10 Excellent

SAVALO

Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous
Stayed 1 night in May 2024

10/10 Excellent

Mariah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need to stay somewhere for the night after my flight got rescheduled. Only a mile away from the airport. Only ever one person manning the desk, so check in can be a bit of a wait, but otherwise, a lovely, clean, spacious hotel. I especially like how high up the beds are off the ground, very luxurious. Appreciated the shuttle for the ride back to the airport. Overall, no real complaints. Would but here if I find myself in Fort Lauderdale.
Stayed 1 night in May 2024
Response from Andre on 18 May 2024
Thank you for staying with us and for taking the time to rate the hotel and provide your feedback.

10/10 Excellent

Victoria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was very accommodating and polite. Great experience!
Stayed 1 night in Mar 2024
Response from Andre on 18 May 2024
Thank you for staying with us and for taking the time to rate the hotel and provide your feedback.

6/10 Okay

Krystyna

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024
Response from Andre on 18 May 2024
Thank you for staying with us and for taking the time to rate the hotel .

4/10 Poor

Ada

Business traveller
I have not ever stayed in a hotel on any business trip I’ve been on have a hold on my deposit for almost a month now. Every time I call to speak with the manager the rude representatives either disconnect or just tell me to keep calling back. I have left several voice messages on managers machine and not once has he returned a phone call. I spent good money and I didn’t leave the room any kind of way for my deposit to still be held in pending status.
Stayed 1 night in Apr 2024
Response from Andre on 18 May 2024
Thank you for taking the time to share your feedback. We apologize that your experience did not meet your expectations. Your comments are valuable to us as we continuously strive to improve our services. We will address the issues you mentioned with our team to ensure that we maintain the high standards that guests expect from Crowne Plaza. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.

10/10 Excellent

Antonio t

Travelled with family
Liked: Cleanliness, amenities
Secure nice location easy restaurants
Stayed 1 night in May 2024
Response from Andre on 18 May 2024
Thank you for staying with us and for taking the time to rate the hotel and provide your feedback.

8/10 Good

Rubem

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Andre on 18 May 2024
Thank you for staying with us and for taking the time to rate the hotel.

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was conveniently located in a quiet area but near the Enterprise rental car office and drop-off location. In addition, one had a parking garage to use as an option if needed. The airport and or port shuttle service was an additional advantage and convenience available. The restaurant and bar also were excellent. We will stay here again if we cruise out of Ft. Lauderdale.
Stayed 1 night in May 2024
Response from Andre on 18 May 2024
Thank you for staying with us and for taking the time to rate the hotel and provide your feedback.

6/10 Okay

Ed

Travelled with partner
Very average overall for the price
Stayed 1 night in May 2024
Response from Andre on 18 May 2024
Thank you for sharing your thoughts with us. We're sorry to hear that your experience was only average, as we strive to provide exceptional stays for all our guests. Your feedback is invaluable in helping us identify areas for improvement. We're committed to enhancing our services and amenities to ensure that every guest enjoys a memorable experience with us. We hope to have the opportunity to welcome you back in the future and exceed your expectations. If there's anything specific you feel we could improve upon, we'd love to hear from you.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Check-in was easy. The staff was very efficient and friendly
Stayed 1 night in May 2024
Response from Andre on 18 May 2024
Thank you for staying with us and for taking the time to rate the hotel and provide your feedback.

10/10 Excellent

DIANA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Andre on 18 May 2024
Thank you for staying with us and for taking the time to rate the hotel

8/10 Good

Doris

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in May 2024
Response from Andre on 18 May 2024
Thank you for staying with us and for taking the time to rate the hotel and provide your feedback.

10/10 Excellent

susan, Bluffton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean. Bathroom door not properly installed. Meal was good. Nothing located around the area but car businesses.
Stayed 1 night in May 2024
Response from Andre on 18 May 2024
Thank you for staying with us and for taking the time to rate the hotel and provide your feedback.

10/10 Excellent

Kendra

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the hotel for one night before leaving in a cruise the next day. Pick up at airport was quick, check in was easy and there was a restaurant for dinner and breakfast. Our room was clean and the bed comfortable. They also had a shuttle to the port.
Stayed 1 night in May 2024
Response from Andre on 18 May 2024
Thank you for staying with us and for taking the time to rate the hotel and provide your feedback.

6/10 Okay

Melissa

Travelled with family
Liked: Staff & service
The property is clean and the beds are very comfortable. My only complaint is the buffet breakfast at Kiki’s Restaurant. There were flies/gnats all over the pastries and breads in the container and there was very little choice in foods. To charge $19.99 per person for a buffet that isn’t well stocked or clean is absurd. I can see charging 13.99 per person, but 19.99 is way too overpriced for the cleanliness, quality, and choices.
Stayed 1 night in May 2024
Response from Andre on 18 May 2024
We're delighted to hear that you found our property clean and our beds comfortable during your stay. Thank you for bringing your experience at Kiki's Restaurant to our attention. We sincerely apologize for any inconvenience caused by the issues you encountered with the buffet breakfast. Your feedback is incredibly valuable to us, and we'll address these concerns with our restaurant team to ensure improvements are made regarding cleanliness, quality, and food choices. We appreciate your understanding and hope to have the opportunity to welcome you back for a more satisfying dining experience in the future.

8/10 Good

Ronald

Good stay before cruise.
Stayed 1 night in May 2024
Response from Andre on 18 May 2024
Thank you for staying with us and for taking the time to rate the hotel and provide your feedback.

6/10 Okay

Carla

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The reception area of the hotel - clean and smells lovely. Room - spacious & quiet. Pool area - relaxing with a nice view. TV in the room - outdated & difficult to hear, even at high volume. No housekeeping - the dirty towels and unmade bed I left in the morning met me when I returned at night. The manager, "Walter" - appeared not too happy about Expedia guests. Walk-ins at regular rates may have been more welcomed?
Stayed 2 nights in May 2024
Response from Andre on 18 May 2024
Thank you for sharing your detailed feedback with us. We're thrilled to hear that you enjoyed the cleanliness of our reception area, the spaciousness and quietness of your room, and the relaxing atmosphere of our pool area with its lovely view. However, we apologize for the inconvenience you experienced with the outdated TV and the lack of housekeeping service during your stay. Your comments are essential in helping us improve, and we'll address these issues promptly with our team to ensure a better experience for our guests. Regarding your interaction with our manager, Walter, we're truly sorry if there was any misunderstanding or perception of preference. We assure you that all our guests, regardless of booking method, are equally valued and welcomed. Your comfort and satisfaction are our top priorities, and we hope to have the opportunity to welcome you back for a more seamless and enjoyable stay in the future. If there's anything else we can assist you with, please don't hesitate to let us know.

8/10 Good

Maurice

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It’s was ok
Stayed 1 night in May 2024
Response from Andre on 18 May 2024
Thank you for staying with us and for taking the time to rate the hotel and provide your feedback.

10/10 Excellent

Amber

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Andre on 18 May 2024
Thank you for staying with us and for taking the time to rate the hotel .

10/10 Excellent

Dennis, Lakewood

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from Andre on 18 May 2024
Thank you for staying with us and for taking the time to rate the hotel and provide your feedback.

10/10 Excellent

Adrian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 3 nights in May 2024
Response from Andre on 18 May 2024
Thank you for staying with us and for taking the time to rate the hotel and provide your feedback.

6/10 Okay

Brandon

Business traveller
Tv didn’t work Had to pay to park even for 1 night and website didn’t have that Room was clean and nice Had no blinds so it was super sunny in the room once morning came
Stayed 1 night in May 2024
Response from Andre on 18 May 2024
Thank you for sharing your experience with us. We're delighted to hear that you found the room clean and nice despite the challenges you faced with the TV and parking. Your feedback is essential in helping us improve our services and amenities. We'll address the issues you mentioned promptly to ensure a more seamless experience for our future guests. We appreciate your understanding and hope to have the pleasure of welcoming you back for an even better stay in the future.

8/10 Good

Dana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just stayed a few hours after our flight. It was nice.
Stayed 1 night in Apr 2024
Response from Andre on 18 May 2024
Thank you for staying with us and for taking the time to rate the hotel and provide your feedback.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in Apr 2024
Response from Andre on 18 May 2024
Thank you for staying with us and for taking the time to rate the hotel and provide your feedback.

8/10 Good

Jim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, close to the airport. We arrived late so there were not many dining options close by. Staff was nice, the room was fine. Not in the best area. We would stay again if in the area.
Stayed 1 night in Apr 2024
Response from Andre on 18 May 2024
Thank you for staying with us and for taking the time to rate the hotel and provide your feedback.

2/10 Terrible

Marcos

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst
Stayed 1 night in May 2024
Response from Andre on 18 May 2024
We're sorry to hear that your experience fell short of expectations. Your feedback is important to us, and we'd love to learn more about what aspects of your stay didn't meet your satisfaction so we can address them and improve. We hope to have the opportunity to welcome you back in the future and provide you with a much better experience. If there's anything specific you'd like to share with us, please don't hesitate to reach out.

8/10 Good

HEATHER L

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Not with in walking distance of much. Not close to the beach. Food served was very expensive and not much variety. Shuttle not reliable. Seemed short staffed. Place was clean. Room was good. Beds were comfortable. Not much of a view.
Stayed 2 nights in May 2024
Response from Andre on 18 May 2024
Thank you for staying with us and for taking the time to rate the hotel and provide your feedback.

10/10 Excellent

Helen

Travelled with group
Liked: Property conditions & facilities
Check in help not friendly at all… smoking area a pig sty… cigarette butt all over… everyone else was great but once you got to checking in… story ends there
Stayed 1 night in May 2024
Response from Andre on 18 May 2024
Thank you for staying with us and for taking the time to rate the hotel and provide your feedback.

10/10 Excellent

Tracy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice and clean. The staff was very friendly and accommodating.
Stayed 1 night in Apr 2024
Response from Andre on 18 May 2024
Thank you for staying with us and for taking the time to rate the hotel and provide your feedback.

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front staff checked us in quickly and was extremely helpful
Stayed 1 night in May 2024
Response from Andre on 18 May 2024
Thank you for staying with us and for taking the time to rate the hotel and provide your feedback.

8/10 Good

Brigitte

Travelled with family
Liked: Cleanliness, property conditions & facilities
Staff was on the phone with other customers while checking us in, and the phone kept ringing. We were barely greeted. We felt like just a number. They really need more staff. The area is not walkable. No restaurant or attractions near. On the plus side the shuttle service is nice. The room, bed and shower are great! You have to hold down the toilet for a long time to flush
Stayed 1 night in May 2024
Response from Andre on 18 May 2024
Thank you for staying with us and for taking the time to rate the hotel and provide your feedback.

6/10 Okay

Jesse

Travelled with family
Liked: Cleanliness, property conditions & facilities
Night desk person was excellent for check in, very polite and friendly however the person during checkout seemed to be bothered by every request I had including changing the shuttle time from 3:00 to 2:00 and asking to put my bags in the bag room which I did myself anyways. We waited in the lobby from 1:45-2:25 for the 2:00 van and then the van driver said he left at 1:55 and no one was in the lobby, so basically just lied to my face, pretty disappointing experience.
Stayed 1 night in May 2024
Response from Andre on 18 May 2024
Thank you for recognizing the exceptional service provided by our night desk person during check-in. We apologize for any inconvenience you experienced during checkout and with the shuttle service. Your feedback is valuable to us, and we'll address these issues with our team to ensure they're handled with the utmost professionalism and efficiency in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a smoother and more enjoyable stay. If there's anything else we can assist you with, please don't hesitate to let us know.

10/10 Excellent

Christina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly. Location was perfect to airport and cruise port
Stayed 1 night in Apr 2024
Response from Andre on 18 May 2024
Thank you for staying with us and for taking the time to rate the hotel and provide your feedback.

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property! Nice room, comfortable bed, very good restaurant, close and easy cruise ship access. Would definitely stay again.
Stayed 2 nights in May 2024
Response from Andre on 18 May 2024
Thank you for staying with us and for taking the time to rate the hotel and provide your feedback.

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property close to cruise port. Only down side is it’s in an unusual neighborhood. Residential commercial mix. Good hotel. No safe in the room.
Stayed 3 nights in Apr 2024
Response from Andre on 4 May 2024
Thank you for staying with us and for taking the time to rate the hotel and provide your feedback

10/10 Excellent

Richard, Bradenton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Andre on 18 May 2024
Thank you for staying with us and for taking the time to rate the hotel

10/10 Excellent

Regina

Stayed 1 night in May 2024

6/10 Okay

Ashifa

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
No nice area to walk to.
Stayed 1 night in May 2024
Response from Andre on 4 May 2024
Thank you for staying with us and for taking the time to rate the hotel and provide your feedback

4/10 Poor

Lawrence, Orlando

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Four stars isn't what it used to be. More comfort in a barracks. No amenities. Horrid lighting, like a surgery. OK breakfast if it's free.
Stayed 1 night in May 2024
Response from Andre on 4 May 2024
Thank you for participating in our survey! Your feedback is valuable to us as we strive to enhance our services. We're committed to ensuring that every experience with us exceeds expectations, and we'll work diligently to address any areas for improvement. If there's anything we can do to make your next visit even better, please don't hesitate to let us know.

2/10 Terrible

Homero

Stayed 1 night in Apr 2024