Seasonal outdoor pool

Reviews of Super 8 by Wyndham Florence

2 out of 5
Super 8 by Wyndham Florence
1832 1/2 Lucas Street, I95 Exit 164, Florence, SC

Reviews

7.0

Good

Rating 10 - Excellent. 274 out of 1000 reviews" "
Rating 8 - Good. 285 out of 1000 reviews" "
Rating 6 - Okay. 181 out of 1000 reviews" "
Rating 4 - Poor. 105 out of 1000 reviews" "
Rating 2 - Terrible. 155 out of 1000 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities
It was well worth the money
Stayed 1 night in May 2024
Response from Manager on 4 May 2024
Hello Thomas,We are delighted to hear that you found value in your stay with us. Guest satisfaction is our top priority, and we aim to provide a memorable experience for all our visitors. Should you have any further feedback or suggestions, please feel free to reach out to our management team.

10/10 Excellent

Richard

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Manager on 28 Apr 2024
Hello Richard,We are delighted to hear that you had a wonderful experience during your stay with us! We look forward to welcoming you back soon for another exceptional stay.

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
It's great for 1 night stays, woyld need upgrade on mattresses for longer stays. Orherwise very nice
Stayed 1 night in Apr 2024
Response from Manager on 28 Apr 2024
Hello Robin,We appreciate your feedback regarding our mattresses and will share it with our team for future improvements. Thank you for highlighting the positives of your stay; we hope to welcome you back soon for an even better experience.

8/10 Good

Maria

Travelled with family and small children, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
We found dead roaches in our rooms and it smelled like mildew.
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 24 Apr 2024
Hi Maria! We apologize for the inconvenience you experienced during your stay. The presence of dead roaches and a mildew smell is certainly not acceptable, and we understand the impact this had on your experience.Rest assured, we take issues like these seriously and will address them with our housekeeping and maintenance teams immediately to ensure that such problems are resolved promptly and effectively.We appreciate your feedback and hope to have the opportunity to welcome you back for a much-improved stay in the future. Thank you for bringing these concerns to our attention.

6/10 Okay

Leonard C

Liked: Cleanliness, property conditions & facilities
Nice property, clean with ample parking. I was disappointed that the staff would not honor the price I was given when I made the reservation. The staff added $8 because I requested a non-smoking room. If the company wants to add this bogus charge they should disclose it on line.
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello Leonard C, We appreciate your positive feedback on our property and parking facilities. Pricing can vary based on specific requests and additional charges may apply. We recommend all guests review the terms and conditions of their reservation for full transparency on pricing details. Feel free to reach out to our management team for further clarification on this matter.

8/10 Good

Bonnie

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dog friendly, right off highway I95, friendly staff.
Stayed 1 night in Apr 2024
Response from Manager on 20 Apr 2024
Hello Bonnie,We are delighted to hear you found our hotel to be conveniently located and enjoyed our pet-friendly policy. Our team strives to provide exceptional service to all our guests. If you have any concerns or feedback, please feel free to reach out to our management team directly.

10/10 Excellent

Shanequa

Stayed 4 nights in Apr 2024
Response from Manager on 4 May 2024
Hello Shanequa,We're thrilled to hear you had a wonderful stay with us! We hope to welcome you back soon for another exceptional experience!

6/10 Okay

Melba

Liked: Cleanliness, staff & service, property conditions & facilities
Monica at the front desk was AWESOME
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 12 Apr 2024
Hi Melba! Thank you for taking the time to share your experience with us. It's fantastic to hear that Monica made such a positive impact during your stay! We're proud to have her on our team and will certainly pass along your kind words to her. We appreciate your three-star rating and would love to hear more about how we might improve our services to enhance your next visit. We look forward to welcoming you back and aiming for that five-star experience!

2/10 Terrible

Michael

Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 12 Apr 2024
Hi Michael! We're truly sorry to see that your experience with us was not satisfactory, as reflected in your 1 out of 5 rating. We apologize for any shortcomings in the service you received and are eager to understand the specific areas where we failed to meet your expectations. Your feedback is crucial for us to improve and provide all our guests with an exceptional experience. Please contact us directly with any further comments or details about what went wrong during your stay. We are committed to rectifying these issues and hope you will give us another chance to prove our commitment to your comfort and satisfaction.

10/10 Excellent

Meg

Stayed 1 night in Apr 2024
Response from Manager on 28 Apr 2024
Hello Meg,We are delighted to hear that you had an exceptional stay with us! If you have any further comments or suggestions, please feel free to contact us directly. We look forward to welcoming you back soon.

10/10 Excellent

Donna, Chelmsford

Liked: Cleanliness, staff & service, property conditions & facilities
The workers were really nice and helpful
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on 4 Apr 2024
Hi Donna,We're delighted to hear that you found our staff to be friendly and accommodating during your stay at our hotel. Providing exceptional service is our top priority, and we're thrilled that our team's efforts left a positive impression on you. We'll be sure to pass along your kind words to our staff as recognition of their hard work and dedication to ensuring our guests have a memorable experience. Thank you for choosing to stay with us, and we look forward to welcoming you back on your next visit.

8/10 Good

Egor

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on 4 Apr 2024
Hi Egor,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

10/10 Excellent

Steven

Liked: Amenities
Only place to sit in the room was a computer chair or the bed. Other than that it was clean nice staff and adequate
Stayed 1 night in Mar 2024
Response from Manager on 2 Apr 2024
Hello Steven, We appreciate your feedback on our clean room, nice staff, and overall stay. Should you have any future preferences regarding room amenities, please feel free to reach out to our team directly. Your comfort is important to us, and we look forward to welcoming you back for another satisfactory stay.

10/10 Excellent

Jing

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on 4 Apr 2024
Hi Jing,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your comment and high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 Excellent

Lisa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Since I only needed a room for one night, I was pleased the stay was inexpensive , the room was clean and the staff were friendly. Plus there were numerous dining locations close by the motel.
Stayed 1 night in Mar 2024
Response from Manager on 2 Apr 2024
Hello Lisa,We are delighted to hear that you enjoyed the cleanliness of your room, the affordability of your stay, and the friendliness of our staff. It's great that our convenient location near various dining options added to your experience. Your positive feedback is appreciated and we hope to welcome you back in the future.

4/10 Poor

Karla

Stayed 1 night in Mar 2024
Response from Guest Relations Management on 16 Apr 2024
Hi Karla! We are genuinely concerned to receive a rating of 2 out of 5 and sincerely apologize for any shortcomings in our service or facilities. Each guest’s experience is important to us, and clearly, we have missed the mark. We would appreciate it if you could share specific aspects of your stay that were unsatisfactory. This information is critical for us to ensure that such issues are addressed effectively. We hope you will consider giving us another opportunity to provide you with the quality stay you deserve.

6/10 Okay

Vishal

Travelled with family and small children
Disliked: Property conditions & facilities
It wasn’t a great experience. No soap is bathroom. 2 towels among 4 people. Multiple Bulbs missing. Nothing that can’t be dealt with but overall not great recommendation.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 27 Mar 2024
Hi Vishal! Thank you for taking the time to share your feedback with us. We apologize for the inconvenience you experienced during your stay. Your comments are valuable to us as they help us identify areas for improvement. Rest assured, we will address the issues you mentioned regarding the lack of soap, insufficient towels, and missing light bulbs to ensure a more comfortable experience for our future guests. We appreciate your honest review and hope to have the opportunity to exceed your expectations in the future. If there's anything else we can assist you with, please don't hesitate to let us know.

4/10 Poor

Amy

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Curtains either had blood or pasta sauce on them. The bath tub had hair clogging the drain. Literally didnt take a shower because of how gross it was.Pool was disgusting. people begging for money or cigarettes.
Stayed 1 night in Mar 2024
Response from Manager on 24 Mar 2024
Hello Amy,We appreciate your feedback and regret to hear about your experience. Your concerns have been noted for our team to address appropriately. We strive to maintain high cleanliness standards in all areas of the hotel and will take steps to ensure improvements are made. Thank you for bringing this to our attention.

4/10 Poor

donna

Travelled with pets, Travelled with partner
Disliked: Cleanliness
Burn holes on blanket. Chair was dirty. Carpet was dirty. We have a small dog she did pee underneath the sink and was only 2 inches round and so we lost our $100.00 Deposit
Stayed 3 nights in Mar 2024
Response from Manager on 22 Mar 2024
Hello donna, We appreciate your feedback and apologize for any inconvenience during your stay. Our housekeeping team works diligently to maintain cleanliness, and we will address your concerns with them. For any billing inquiries, please reach out to our management team directly.

8/10 Good

Celine

Travelled with family
Free breakfast but just cereal and coffee Anc yogourt The clerck was sleeping to open door we have ring
Stayed 1 night in Mar 2024
Response from Manager on 22 Mar 2024
Hello Celine,We appreciate your feedback on the breakfast offerings and service encountered during your stay. We'll share your comments with our team for improvement. Please feel free to reach out to our management for any further concerns regarding your experience.

2/10 Terrible

Todd

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Very dirty in room. Room smelt of smoke. People outside on 2nd floor balcony smoking dope. Come and go traffic all night. Tub faucet dripped all night. Toilet handle broke off. Carpeting disgusting. Would have left if not for late night arrival. Breakfast non existent. Hate to sound negative but this place was not up to Super 8/Wyndham standards
Stayed 1 night in Mar 2024
Response from Manager on 22 Mar 2024
Hello Todd, We appreciate you sharing your experience with us. We encourage guests to reach out to management during their stay to address any concerns, allowing us the opportunity to make it right. Your feedback is valuable as we continuously work to enhance our guests' experiences.

10/10 Excellent

KIMS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 20 Mar 2024
Hello KIMS,We are delighted to hear that you had a wonderful experience at our hotel! We strive to provide exceptional service to all our guests and we look forward to welcoming you back soon.

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
the only thing that comes to mind is the toilet was loose , overall for the price it was a good value for a single night use , the staff i interacted with was awesome ..
Stayed 1 night in Mar 2024
Response from Manager on 19 Mar 2024
Hello Daniel,We appreciate your feedback on your recent stay. We are glad to hear you found our staff awesome and the value good for your single night. We have noted your comment about the toilet and assure you we will address it accordingly.

8/10 Good

Travis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good stay
Stayed 1 night in Mar 2024
Response from Manager on 19 Mar 2024
Hello Travis,We are pleased to hear that you had a good stay with us. It is always our aim to provide a positive experience for all our guests. If you have any further feedback or suggestions, please feel free to reach out to our management team directly. Thank you for choosing our hotel, and we hope to welcome you back in the future.

4/10 Poor

Nahomy

Disliked: Cleanliness, staff & service, property conditions & facilities
Tv remote doesnt work light switch doesnt work bathroom was clearly not cleaned out toilet wasnt flushed shower was dirty
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 13 Mar 2024
Hi Nahomy! We're truly sorry to hear about the issues you encountered during your recent stay with us. Please accept our sincerest apologies for the inconvenience and disappointment caused by the TV remote not working, the malfunctioning light switch, and the cleanliness issues in your room. Providing a comfortable and clean environment for our guests is of utmost importance to us, and it's disheartening to learn that we fell short of your expectations in this regard. Rest assured, we take your feedback seriously, and we will address these concerns with our housekeeping and maintenance teams to ensure that such issues are rectified promptly and do not recur in the future. We understand that this experience may have tarnished your impression of our hotel, but we hope you will consider giving us another chance to exceed your expectations on a future visit. If there's anything we can do to make amends or assist you further, please don't hesitate to reach out to us directly. Your satisfaction is our top priority, and we would welcome the opportunity to regain your trust.

6/10 Okay

Jinney

Business traveller
Disliked: Amenities, property conditions & facilities
room was in disrepair, telephone didn't work dead insects in bath tub
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 12 Mar 2024
Hi Jinney! Thank you for sharing your feedback with us. We're truly sorry to hear about the issues you encountered during your stay. It's concerning to hear about the condition of your room, including the disrepair and the presence of dead insects in the bathtub. Providing clean and well-maintained accommodations is a top priority for us, and we apologize for falling short in this regard. Your comments have been shared with our housekeeping and maintenance teams to address the issues promptly and ensure that similar incidents do not occur in the future. We value your feedback as it helps us identify areas for improvement, and we appreciate your patience and understanding. If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back for a much-improved experience.

8/10 Good

gordon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
one light bulb burned out in lamp; one light bulb missing from lamp; maintenance got me 2 light bulbs. breakfast very simple: package oatmeal, yougart, coffee, OJ, apple juice, 2 cereals,2 coffees, tea, milk. Good, but not really too fancy.Clean dineing area. clean room.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 7 Mar 2024
Hi Gordon! Thank you for your feedback. We're glad to hear that you found our hotel to be clean and that our maintenance team was able to promptly assist with replacing the light bulbs. We appreciate your comments regarding our breakfast offerings. While we strive to provide a satisfying breakfast experience for our guests, we understand that our selection may not meet everyone's preferences. Your feedback is valuable to us, and we'll take it into consideration as we review and make improvements to our breakfast options. It's great to hear that you found our dining area and room to be clean. Providing a comfortable and clean environment for our guests is important to us, and we're pleased that we met your expectations in this regard. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future. If there's anything else we can do to assist you, please don't hesitate to let us know.

8/10 Good

ARLENE

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Conveniently located and inexpensive for a night along our travel route
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 7 Mar 2024
Hi Arlene! Thank you for your feedback. We're pleased to hear that you found our hotel conveniently located and reasonably priced for a stop along your travel route. Providing convenience and value for our guests is important to us, and we're glad that we met your expectations in this regard. If there are any areas where you feel we could further enhance your experience during future stays, please don't hesitate to let us know. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future. If there's anything else we can do to assist you, please don't hesitate to reach out to us.

4/10 Poor

Howard, Ventnor

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The check in desk was an outside window. It was clear the property depends on local weekly or monthly guest. Cash deposits were demanded for local people.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 7 Mar 2024
Hi Howard! We're sorry to hear about your experience during your recent stay. We apologize for any inconvenience or discomfort caused by the check-in process and the policy regarding cash deposits for local guests. Our goal is to provide a welcoming and convenient experience for all our guests, regardless of their length of stay or method of payment. We regret if we failed to meet your expectations in this regard. Your feedback is valuable to us, and we will review our policies and procedures to ensure that they align with our commitment to providing a positive guest experience for everyone. We appreciate you bringing these matters to our attention, and we apologize for any inconvenience caused. If there's anything else we can do to assist you or address your concerns, please don't hesitate to reach out to us directly. We hope to have the opportunity to better serve you in the future.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and the bed was comfortable. Missing in the room was a clock.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 5 Mar 2024
Hi Robert! Thank you for sharing your feedback with us, and for choosing to stay with us. We're glad to hear that you found our rooms clean and our beds comfortable during your recent stay. Maintaining a high standard of cleanliness and comfort is one of our top priorities, so it's always rewarding to receive positive feedback in these areas. We apologize for any inconvenience caused by the absence of a clock in your room. Your feedback is important to us, and we'll certainly take it into consideration as we continue to improve and enhance the amenities we offer to our guests. We appreciate you bringing this to our attention, as it helps us to identify areas where we can make positive changes to enhance the overall guest experience. Thank you once again for your feedback, and for choosing to stay with us. We hope to have the opportunity to welcome you back for another enjoyable stay in the future. If there's anything else we can do to assist you, please don't hesitate to let us know.

2/10 Terrible

Jordan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 5 Mar 2024
Hi Jordan! We're truly sorry to hear about your disappointing experience during your recent stay, as reflected in your rating of 1 out of 5. Please accept our sincere apologies for any inconvenience or discomfort you experienced. Your feedback is invaluable to us, and we take it seriously in our efforts to improve. We will address the issues you've raised to prevent similar occurrences in the future. We understand if you're hesitant, but we hope you'll consider giving us another chance to provide you with the exceptional service and comfort you deserve.

4/10 Poor

dianne

Travelled with partner
Disliked: Amenities, property conditions & facilities
Price was good but disappointed it condition of the property compared to another hotel we use when traveling to and from FL that’s priced the same, in same location but it was sold out. I was willing to try super 8 since it was also linked to Wyndham and are usually ok. The room just did not feel clean maybe just due to needing updates. The room fragrance was entirely too strong causing a headache and burning eyes soon after checking in and seemed to be masking a bad odor (urine?). I did not feel comfortable not wearing shoes on the carpeting. My first impressions of property exterior & grounds that it needs cleaned up and fresh paint and the window to check in at felt shady and unsafe.
Response from Manager on 3 Mar 2024
Hello dianne,We appreciate your feedback and apologize for falling short of your expectations. We will share your comments with our team for further review and improvement opportunities. Our guests' comfort and safety are paramount, and we will address the concerns you've raised accordingly. We hope you consider staying with us again in the future for a more positive experience.

10/10 Excellent

joe

Travelled with partner
Liked: Amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Guest Relations Management on 2 Mar 2024
Hi Joe! Thank you for your positive feedback! We're pleased to hear that you had a good experience. If there's anything specific you enjoyed or if you have any suggestions for improvement, feel free to share. We appreciate your rating and hope to have the opportunity to welcome you back in the future!

8/10 Good

Carlos

Travelled with partner
Liked: Staff & service
Clean room
Stayed 1 night in Feb 2024
Response from Manager on 29 Feb 2024
Hello Carlos,We're glad to hear you found your room clean! Our housekeeping team works diligently to ensure a comfortable stay for all our guests. Your feedback is appreciated and we hope to welcome you back again soon. Thank you for sharing your experience with us.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Acceptable with this price! Good services!
Stayed 1 night in Feb 2024
Response from Guest Relations Management on 19 Feb 2024
Hi Hien! Thank you for your feedback! We're glad to hear that you found our hotel to be acceptable given the price and that you appreciated the good services provided during your stay. Your satisfaction is important to us, and we're grateful for your support. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back in the future!

2/10 Terrible

Barbara

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It wasn’t as clean as it should have been, toilet was missing a flange bolt so it rocked & was loud each time you sat on. It, shower was was only warm, bed was old, very soft & worn. I booked a room with 2 queen beds and was placed in a room with 2 standard/double beds instead of queens. The door didn’t close tight, moved back & forth, didn’t feel safe and let a lot of light into the room. The mini frig was old and very loud all night. I would not recommend the hotel.
Stayed 1 night in Feb 2024
Response from Guest Relations Management on 19 Feb 2024
Hi Barbara! We're truly sorry to hear about the disappointing experience you had during your recent stay with us. Your feedback is incredibly concerning, and we apologize for the multiple issues you encountered. We apologize for the cleanliness issues you experienced, as well as the maintenance issues with the toilet, shower, and beds. Providing a clean and comfortable environment for our guests is a top priority for us, and we regret that we fell short in this instance. We will address these issues promptly with our housekeeping and maintenance teams to ensure that they are resolved. Additionally, we apologize for the room assignment error and for any inconvenience it caused. We understand the importance of providing the room type that guests expect and apologize for the oversight. Your safety and comfort are important to us, and we regret that you did not feel safe or comfortable during your stay. We will investigate the issues with the door and take steps to ensure that all rooms are secure and provide adequate privacy. We apologize for the inconvenience caused by the noise from the mini-fridge and regret that it affected your sleep quality. We will inspect and replace any faulty appliances to prevent similar issues in the future. We truly appreciate your feedback as it helps us to continually improve our services. We hope that you will reconsider staying with us in the future, as we would welcome the opportunity to provide you with a much-improved experience. If you do decide to give us another chance, please don't hesitate to reach out to us directly so that we can ensure your next stay is significantly better. Once again, we apologize for the inconveniences you experienced, and we thank you for bringing these issues to our attention.

8/10 Good

Carlos

Travelled with partner
Liked: Cleanliness
Clean
Stayed 1 night in Feb 2024
Response from Guest Relations Management on 14 Feb 2024
Hi Carlos! Thank you for taking the time to share your feedback with us! We're glad to hear that you found our hotel to be clean during your stay. Maintaining a clean and comfortable environment for our guests is a top priority for us, and we're pleased that we met your expectations in this regard. If there are any other aspects of your stay that you particularly enjoyed or if there's anything else we can do to enhance your experience in the future, please don't hesitate to let us know. We appreciate your feedback and look forward to welcoming you back for another great stay!

6/10 Okay

Crista

Travelled with family
It's ok
Stayed 1 night in Feb 2024
Response from Guest Relations Management on 13 Feb 2024
Hi Crista! Thank you for taking the time to share your feedback with us. We appreciate your honesty and value your input. We're glad to hear that your experience was okay overall, but we understand that there may have been aspects of your stay that didn't fully meet your expectations. Your satisfaction is important to us, and we would love to hear more about your stay so we can address any areas where we can improve. If there are specific areas where you feel we could have done better, please don't hesitate to let us know. Your feedback helps us to continuously enhance our services and ensure that all our guests have a comfortable and enjoyable stay. We hope to have the opportunity to welcome you back in the future and provide you with a more memorable experience. If there's anything else we can do to assist you or if you have any further feedback to share, please feel free to reach out to us. We look forward to serving you better on your next visit.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never Again!!!!!
That McPherson lady was very, very rude. First of all, nowhere on the site does it say anything about a deposit. Got there after reserving a room, and she said that she would wave the deposit. Than banged on the door and demanded the deposit. Very unprofessional
Stayed 1 night in Feb 2024
Response from Guest Relations Management on 9 Feb 2024
Dear valued guest, we're truly sorry to hear about your disappointing experience. Your feedback is valuable, and we take it seriously. We apologize for any miscommunication regarding the deposit and for any interaction that fell short of our usual standards of professionalism. We strive to provide excellent service to all our guests and regret that we missed the mark in your case. We'd like to address your concerns directly, so please reach out to us at your earliest convenience. Thank you for bringing this to our attention, and we hope to have the opportunity to make it right.

6/10 Okay

Richard

Lots of odd activity in the parking lot through the night.
Stayed 1 night in Feb 2024
Response from Guest Relations Management on 6 Feb 2024
Hi Richard! Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the odd activity in the parking lot during your stay. The safety and comfort of our guests are of utmost importance to us, and we take any concerns regarding the security of our property very seriously. We will address this matter with our security team to ensure appropriate measures are in place to maintain a safe and secure environment for all our guests. Your feedback is valuable to us as it helps us identify areas for improvement. If you have any further concerns or if there's anything else we can do to enhance your experience, please don't hesitate to let us know. We appreciate your input and hope to have the opportunity to welcome you back for a better stay in the future.

10/10 Excellent

Shelby

Stayed 1 night in Feb 2024
Response from Guest Relations Management on 6 Feb 2024
Hi Shelby! Thank you immensely for choosing Super 8 by Wyndham Florence for your recent stay and for awarding us a perfect 10 out of 10 rating! We are absolutely thrilled to receive such outstanding feedback from you. Your satisfaction is our utmost priority, and it's truly heartwarming to hear that we succeeded in providing you with a memorable experience. Your kind words serve as a tremendous source of motivation for our team to continue delivering exceptional service. Should your travels bring you back to Super 8 by Wyndham Florence, we would be honored to host you once again for another remarkable stay. Please do not hesitate to reach out if there is anything we can assist you with in the future.

8/10 Good

Devin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Relations Management on 6 Feb 2024
Hi Devin! Thank you for choosing Super 8 by Wyndham Florence for your recent stay, and for providing us with a rating of 4 out of 5. We appreciate your feedback and are glad to hear that you had a positive experience overall. Your feedback is important to us as we continually strive to improve our services and exceed the expectations of our guests. If there are any areas where you believe we can enhance your experience in the future, please don't hesitate to let us know. We hope to have the pleasure of welcoming you back to Super 8 by Wyndham Florence for another enjoyable stay. If there's anything we can do to make your next visit even better, please feel free to reach out to us.

8/10 Good

Lyle

Liked: Cleanliness, staff & service, property conditions & facilities
Good value, clean room, except carpets, not a nice area.
Stayed 1 night in Feb 2024
Response from Manager on 3 Feb 2024
Hello Lyle,Thank you for choosing to stay with us and for your feedback regarding the value and cleanliness of your room. We appreciate your comments and regret any dissatisfaction caused by the carpets. Our team works diligently to ensure a pleasant experience for all guests. We strive to improve and provide the best possible service.

10/10 Excellent

andre

Stayed 1 night in Jan 2024
Response from Manager on 20 Mar 2024
Hello andre,We are thrilled to hear you had a wonderful experience during your stay with us. We look forward to welcoming you back soon for another fantastic visit!

10/10 Excellent

Blake

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fantastic, go stay there.
Stayed 1 night in Jan 2024
Response from Guest Relations Management on 2 Feb 2024
Hi Blake! Thank you so much for your fantastic feedback and for awarding us a perfect 5 out of 5 rating! We're thrilled to hear that you had such a fantastic experience during your stay with us. Your endorsement means a lot to us, and we're delighted that everything met or exceeded your expectations. Providing exceptional service and accommodations to our guests is our top priority, and we're glad that we succeeded in providing you with just that. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Whether it's providing recommendations for local attractions or assisting with any special requests, we're here to ensure that you have a fantastic experience with us. Thank you for choosing to stay with us, and we can't wait to welcome you back as our guest again soon!

6/10 Okay

Tammi

Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Guest Relations Management on 30 Jan 2024
Hi Tammi! Thank you for staying with us at Super 8 by Wyndham Florence and for sharing your feedback with us. We appreciate your rating of 6 out of 10. While we are pleased to hear that there were positive aspects of your stay, we regret if there were any areas that did not meet your expectations fully. Your feedback is important to us, and we are committed to addressing any concerns you may have. If there are specific areas where you believe we could improve, we would appreciate hearing from you. Thank you for choosing Super 8 by Wyndham Florence. We hope to have the opportunity to welcome you back and provide you with a more satisfactory experience in the future.

8/10 Good

Vivian

Stayed 1 night in Jan 2024
Response from Manager on 22 Mar 2024
Hello Vivian, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

10/10 Excellent

Suong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guest Relations Management on 30 Jan 2024
Hi Suong! On behalf of the entire team at Super 8 by Wyndham Florence, I would like to extend our heartfelt gratitude for your perfect rating of 10 out of 10 for your recent stay with us. Your feedback is incredibly valuable to us, and we are thrilled to hear that you had an exceptional experience. We strive to create memorable and enjoyable stays for all our guests, and it brings us immense joy to know that we succeeded in doing so for you. Your positive comments inspire us to continue delivering the highest level of service and hospitality. Thank you once again for choosing Super 8 by Wyndham Florence. We eagerly await the opportunity to welcome you back for another outstanding stay in the future.

10/10 Excellent

Francis

Stayed 1 night in Jan 2024
Response from Guest Relations Management on 26 Jan 2024
Hi Francis! It was our pleasure to have you as our guest at Super 8 by Wyndham Florence, and we are truly grateful for your perfect 10 out of 10 rating! Your satisfaction is our top priority, and we are delighted to hear that we exceeded your expectations. We appreciate your kind words and positive feedback. It's always rewarding for our team to know that their efforts contribute to a wonderful guest experience. We are committed to maintaining this level of excellence and ensuring that each guest feels valued and well-cared-for. Thank you for choosing Super 8 by Wyndham Florence. We can't wait to welcome you back for another fantastic stay whenever your travels bring you our way.

4/10 Poor

Verified traveller

The $100 cash deposit was gard finding an ATM in safe area to use that was working. Area a little sketchy. Hotel next door is a party hotel a lot of pot smell. Be careful going to car at night.
Stayed 1 night in Jan 2024
Response from Guest Relations Management on 23 Jan 2024
Dear valued guest, thank you for choosing our hotel for your recent stay, and for sharing your feedback. We appreciate your honest comments. We want to extend our apologies for any inconvenience you experienced with the 100 cash deposit requirement and the challenges in finding a working ATM in the area. Additionally, we are sorry to hear about the concerns regarding the neighboring hotel and the atmosphere around it. We take your safety seriously, and we will review our policies and procedures to ensure a more convenient and secure experience for our guests. If there are any specific details you'd like to share or if you have additional suggestions, please feel free to reach out. We value your feedback as it helps us identify areas for improvement. Thank you again for your input, and we hope to have the opportunity to better serve you in the future.