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Reviews of St Falls Resort

2.5 out of 5
St Falls Resort
17 Bogong High Plains Rd, Falls Creek, VIC

Reviews

7.8

Good

Rating 10 - Excellent. 3 out of 6 reviews" "
Rating 8 - Good. 0 out of 6 reviews" "
Rating 6 - Okay. 2 out of 6 reviews" "
Rating 4 - Poor. 1 out of 6 reviews" "
Rating 2 - Terrible. 0 out of 6 reviews" "

8.8/10

Cleanliness

8.0/10

Staff & service

9.6/10

Amenities

8.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Erin

Travelled with partner
Liked: Staff & service, amenities
An amazing location so very close to a central lift but with that came lots of noise from the pub downstairs when you wanted to chill after a day on the slopes. Unreliable wifi prohibited streaming anything on TV and requests to staff for assistance always received the same response ‘I’ll phone the manager and call you back’ rather than a resolution. Disappointing experience given the price.
Stayed 3 nights in Aug 2022

10/10 Excellent

Janet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy booking. Excellent communication with property when we had a question or two before arrival. Fabulous location right on the road at Falls Creek which means easy unloading of bags, easy checking, lift in building which helps take up everything, right in the main heart of village near ski lift. Room generous 3 bedrooms, 3 bathrooms with hot tub on balcony. Great open plan kitchen, 2 tvs and plenty of space. Would definitely book again.
Stayed 4 nights in Jul 2022

6/10 Okay

David

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Hot tub issue
Disappointed that we were unable to use the hot tub in the apartment during our stay. Management verbally indicated that they would compensate us, but at check-out, the manager was not available and after leaving, I have received no response to my email and request for follow-up call or action. It leaves us with a poor impression on their management and care for their care and attention to their guests expectations. Based on this, we don’t plan to visit Falls Ck again or stay at this property
Stayed 2 nights in Jul 2022

10/10 Excellent

Michele

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The St Falls complex has transformed Falls Creek by providing a vibrant village feel near the easier slopes. Unfortunately this year the exterior wood of the building looks a little sad, it would be a shame to lose such a landmark. On our balcony had water marks on the roof like it had been leaking. Although this didn't effect our stay
Stayed 4 nights in Jul 2022

4/10 Poor

kirsten

Stayed 2 nights in Jun 2022

10/10 Excellent

Megha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 2 nights in Apr 2022
Response from St Falls Resort Team on 6 May 2022
Thank you, glad you enjoyed your stay we hope to see you again.