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Reviews of Holiday Inn Express Hotel & Suites Emporia, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Emporia, an IHG Hotel
1350 W Atlantic St, Emporia, VA

Reviews

8.6

Excellent

Rating 10 - Excellent. 545 out of 1002 reviews" "
Rating 8 - Good. 291 out of 1002 reviews" "
Rating 6 - Okay. 76 out of 1002 reviews" "
Rating 4 - Poor. 50 out of 1002 reviews" "
Rating 2 - Terrible. 40 out of 1002 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Garry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from tgreen on 20 May 2024
Thank you so much for your kind review of our hotel!

8/10 Good

Jada

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from tgreen on 6 May 2024
Thank you for your kind review!

10/10 Excellent

Yanira

Liked: Property conditions & facilities
Personnel was very helpful!
Stayed 1 night in Apr 2024
Response from tgreen on 1 May 2024
Dear Yanira,Thank you so much for your kind review of our hotel.

8/10 Good

janice

Liked: Cleanliness, staff & service, property conditions & facilities
Great location off I95
Stayed 1 night in Apr 2024
Response from tgreen on 29 Apr 2024
Dear Janice,We greatly appreciate your feedback!

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and very spacious
Stayed 1 night in Apr 2024
Response from tgreen on 29 Apr 2024
Dear Susan,Thank you so much for your kind review of our hotel.

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is undergoing renovations. I hope one is walk in showers. Tubs are unsanitary.
Stayed 1 night in Apr 2024
Response from tgreen on 23 Apr 2024
We appreciate you kind review of our hotel.

4/10 Poor

Carolyn

Stayed 1 night in Apr 2024
Response from tgreen on 12 May 2024
Thank you for your review. We apologize that your recent stay did not meet expectations.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from tgreen on 23 Apr 2024
Thank you so much for your kind review.

8/10 Good

Wayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, convenient. Would
Stayed 1 night in Apr 2024
Response from tgreen on 21 Apr 2024
We appreciate your feedback.

10/10 Excellent

Shakir

Stayed 1 night in Apr 2024
Response from tgreen on 21 Apr 2024
Thank you for your kind review.

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property looked great and clean inside!! The lady working breakfast was very friendly!! When checking out the lady was seemingly a little snotty about my husband's service dog but that was the only issue. We loved the room and the size of it!! .
Stayed 1 night in Apr 2024
Response from tgreen on 21 Apr 2024
Thank you for your feedback.

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Just spending 1 night very convenient right off the 95.
Stayed 1 night in Apr 2024
Response from tgreen on 19 Apr 2024
We appreciate your kind feedback.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Apr 2024
Response from tgreen on 21 Apr 2024
We appreciate your feedback.

2/10 Terrible

Aninder

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible experience and crowd Someone hot and run my car in the parking lot and hotel say they don’t have cameras and they can’t help. Such a insecure and unsafe place to be at. Never staying here again
Stayed 1 night in Apr 2024
Response from tgreen on 16 Apr 2024
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

6/10 Okay

Benjamin, West Caldwell

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to find, very poor water pressure.
Stayed 1 night in Apr 2024
Response from tgreen on 13 Apr 2024
We appreciate your feedback.

8/10 Good

Jennifer L

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
No water pressure
Stayed 1 night in Apr 2024
Response from tgreen on 13 Apr 2024
Thank you for your feedback.

8/10 Good

Brian

Travelled with partner
Little things such as having facial tissues makes a difference
Stayed 1 night in Apr 2024
Response from tgreen on 6 Apr 2024
We appreciate your feedback!

4/10 Poor

nicole

Disliked: Staff & service, amenities, property conditions & facilities
You expect a certain basic level when booking a Holiday Inn and this doesn’t meet it. Tired building. Worn furniture. No shower curtain in room!!! When brought the lack of shower curtain to night staff attention was told they didn’t have any housekeeping there to rectify. How about moving rooms or getting a curtain from another unbooked room? Instead given extra towels to mop up floor which was soaked after shower. When brought this up again to morning staff was simply told thanks for letting them know. Seriously? And the joke of it all is a note in room about how they aim for 8,9,10 rating and are there to ensure a satisfactory experience. I’d say staff aren’t really concerned with customer experience.
Stayed 1 night in Mar 2024
Response from tgreen on 4 Apr 2024
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.

10/10 Excellent

Robin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a lovely stay. The staff were friendly and helpful. The room was clean. And the bed and sheets were very comfortable. Thank you.
Stayed 1 night in Mar 2024
Response from tgreen on 4 Apr 2024
I am so pleased to hear you have enjoyed your stay withus.

10/10 Excellent

Ashley, MONTAGUE

Liked: Staff & service, amenities, property conditions & facilities
The lady at the desk was awesome.
Stayed 1 night in Mar 2024
Response from tgreen on 1 Apr 2024
Thank you so much for your kind words regarding your recent stay at our hotel.

10/10 Excellent

Garry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the property great location.
Stayed 1 night in Mar 2024
Response from tgreen on 1 Apr 2024
We appreicate your kind review!

4/10 Poor

Rebekah

Travelled with family, Travelled with family and small children, Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The floor in our room was sticky and not clean. The shower water immediately went cold. The holder in the shower holding soap dispensers was falling off the wall making it difficult to use. The shower head was gross and dirty.
Stayed 1 night in Mar 2024
Response from tgreen on 31 Mar 2024
Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again.

6/10 Okay

Thomas

Liked: Staff & service, property conditions & facilities
Rooms are a little bit noisy!
Stayed 1 night in Mar 2024
Response from tgreen on 31 Mar 2024
We appreciate your feedback.

10/10 Excellent

MARY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet room, early breakfast was good, good selection. Nice staff. Convenient to I95. Would stay there again. Only complaint was A/C in room was so noisy, so we turned it off, as it was ok with it off.
Stayed 1 night in Mar 2024
Response from tgreen on 30 Mar 2024
Dear Mary,Thank you so much for your kind words regarding your recent stay at our hotel. I am so happy to hear you enjoyed your stay with us.

8/10 Good

Monique

Travelled with family
Comfortable
Stayed 1 night in Mar 2024
Response from tgreen on 29 Mar 2024
We appreciate your kind feeback.

10/10 Excellent

Robin

Stayed 1 night in Mar 2024
Response from tgreen on 19 Apr 2024
Dear Robin,Thank you so much for your kind review of our hotel.

4/10 Poor

Bruce

Travelled with family
I was very disappointed when I heard the elevator was out of service, and I had to carry our bags up to the second floor with an injured wrist, and no one at the desk offered to help
Stayed 1 night in Mar 2024
Response from tgreen on 29 Mar 2024
Thank you for your review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

8/10 Good

Melissa

Liked: Cleanliness, staff & service
The breakfast was amazing! The shower had very poor pressure and only warm water but they are doing construction so that may be the cause.
Stayed 1 night in Mar 2024
Response from tgreen on 26 Mar 2024
Thank you for staying withus. We appreciate your kind review of our hotel.

8/10 Good

sangina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean and the staff was nice
Stayed 2 nights in Mar 2024
Response from tgreen on 26 Mar 2024
We appreciate your kind words regarding your recent stay at our hotel.

10/10 Excellent

John

Business traveller
Liked: Staff & service
Front desk personnel was very friendly. Room was extremely comfortable.
Stayed 1 night in Mar 2024
Response from tgreen on 22 Mar 2024
Thank you so much for your kind words regarding your recent stay at our hotel.

8/10 Good

Kevin

Construction on site
Stayed 1 night in Mar 2024
Response from tgreen on 26 Mar 2024
We appreciate your review.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 1 night in Mar 2024
Response from tgreen on 19 Mar 2024
Thank you for staying with us!

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from tgreen on 20 Mar 2024
We appreciate your feedback.

6/10 Okay

Srdjan

Travelled with family, Travelled with pets
Liked: Staff & service
Room smells on urine
Stayed 1 night in Mar 2024
Response from tgreen on 18 Mar 2024
Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Friendly service. Under renevation
Stayed 1 night in Mar 2024
Response from tgreen on 15 Mar 2024
Thank you so much for kind words regarding your recent stay with us.

10/10 Excellent

Aleksey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel in the process of renovation. I got 2 freshly renovated rooms. Absolutely beatiful, comfortable and cozy!
Stayed 1 night in Mar 2024
Response from tgreen on 15 Mar 2024
Thank you so much for staying with us!

8/10 Good

CYNTHIA

Staff was very friendly. Breakfast was fresh.
Stayed 1 night in Mar 2024
Response from tgreen on 17 Mar 2024
Dear Cynthia,We appreciate your kind feedback about your recent stay at our hotel.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Its staff is great and its a clean and nice hotel
Stayed 1 night in Mar 2024
Response from tgreen on 10 Mar 2024
Thank you so much for your kind words regarding your recent stay with us.

4/10 Poor

Karen, Nanticoke

Travelled with family
Disliked: Staff & service, amenities
I stayed 9/7/24-9/8/24. Front desk clerk was very rude. I booked and paid through Expedia, my payment to Expedia went through (I even had my receipt) but the Expedia to the hotel payment was having issues going through. She made me call Expedia after driving 8 1/2 hours or she wasn’t allowing us to check in. After standing there going through a million phone prompts with Expedia she decided to call her manager. The manager said it was not an issue on my part and to let us check in and the hotel would call Expedia to straighten it out. This woman had awful customer service and clearly was not happy at her no . I will no longer stay at an IHG
Stayed 1 night in Mar 2024
Response from tgreen on 9 Mar 2024
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.

8/10 Good

Sheryl, Lewes

Liked: Cleanliness, staff & service
It was perfect for our needs. Dated but about to undergo renovations!
Stayed 1 night in Mar 2024
Response from tgreen on 9 Mar 2024
We appreciate your feedback.

10/10 Excellent

Barbara

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from tgreen on 9 Mar 2024
Thank you for staying with us!

10/10 Excellent

Lori, Orleans

Travelled with group
Liked: Property conditions & facilities
Excellent hot breakfast
Stayed 1 night in Feb 2024
Response from tgreen on 8 Mar 2024
Thank you for your kind review.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location right off I95
Stayed 1 night in Feb 2024
Response from tgreen on 3 Mar 2024
Thank you for your kind review of our hotel.

6/10 Okay

Andras, Blainville

Liked: Property conditions & facilities
Room has odd odours.
Stayed 1 night in Feb 2024
Response from tgreen on 3 Mar 2024
Thank you for your feedback.

8/10 Good

Ryan

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Just for sleep
I will be honest and say it might be because I was tired, but I felt the lady who checked us in was rude. I have a unique name and although my drivers license was in her possession, she asked me three times if I was the person. Finally, I reached in and tapped my license and said, yes, just like my license says. Overall though, we had a great experience. Breakfast and breakfast staff were great!!
Stayed 1 night in Feb 2024
Response from tgreen on 27 Feb 2024
We appreciate your feedback.

10/10 Excellent

DANIEL

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean property
Stayed 1 night in Feb 2024
Response from tgreen on 26 Feb 2024
I am so pleased to hear you enjoyed your stay with us.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from tgreen on 26 Feb 2024
Thank you for your kind review.

8/10 Good

Eric

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Came late and didn’t do breakfast. Some renovations going on but no impact on me Most properties offer ability to stream personal roku thru hdmi input on tv, but remote provided did not. Disappointing since I missed a game looking forward to
Stayed 1 night in Feb 2024
Response from tgreen on 26 Feb 2024
We appreciate your feedback.

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They had a nice indoor pool which was was hard to find since most places on our way up from Florida only had outdoor ones. Breakfast options were good and they even had gluten free bagels which I eat and I have not seen at other hotels.
Stayed 1 night in Feb 2024
Response from tgreen on 25 Feb 2024
Dear Ann,I am so pleased to hear you enjoyed your stay withus.

10/10 Excellent

Gerald R

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from tgreen on 25 Feb 2024
Thank you for your review