Exterior

Reviews of Hampton Inn Emporia

2.5 out of 5
Hampton Inn Emporia
898 Wiggins Road, Emporia, VA

Reviews

8.2

Very good

Rating 10 - Excellent. 478 out of 1004 reviews" "
Rating 8 - Good. 277 out of 1004 reviews" "
Rating 6 - Okay. 130 out of 1004 reviews" "
Rating 4 - Poor. 69 out of 1004 reviews" "
Rating 2 - Terrible. 50 out of 1004 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

clotilde

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is wonderful
Stayed 1 night in May 2024
Response from Customer Service on 26 May 2024
Clotilde, thank you for your fantastic feedback! The team at Hampton Inn Emporia is delighted that everything was wonderful during your stay. We're looking forward to welcoming you back soon!

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in rm 211. Very quiet and spacious room with desk and sofa. King bed was comfortable and bathroom was large. Handicap friendly. Quite area with nice amenities.
Stayed 1 night in May 2024
Response from Customer Service on 24 May 2024
Lisa, thank you for sharing your wonderful experience at Hampton Inn Emporia! It's great to hear you enjoyed the quiet and spacious room, as well as the comfortable king bed. We’re glad you found our amenities and atmosphere to your liking. We look forward to welcoming you back soon!

10/10 Excellent

Margo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in May 2024
Response from Customer Service on 21 May 2024
Margo, thank you for your kind words about Hampton Inn Emporia. The team truly appreciates your recognition. We're looking forward to welcoming you back!

8/10 Good

Janet, Wallingford

Liked: Cleanliness, staff & service, property conditions & facilities
We like Hampton Inns. Know what to expect as they generally have same amenities etc. This one was fine. Looks recently renovated/refreshed. However we were not pleased with the Hampton inn in North Charleston. Not up to the Hampton Hilton standards overall. The one in Kingsland GA was the best of the 3.
Stayed 1 night in May 2024
Response from Customer Service on 20 May 2024
Janet, thank you for sharing your feedback. It's great to hear that you appreciate the amenities at Hampton Inns and noticed the recent renovations at Hampton Inn Emporia. We're sorry your experience at another location didn't meet expectations. We hope future stays will be more consistent with your preferences. Safe travels!

4/10 Poor

Josephine

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
In dire need of updating! We were given a handicapped room as we were told that was the only available one or we could have one on the 5th floor where families were with their pets. The bathroom ceiling paint was peeling.
Stayed 1 night in May 2024
Response from Customer Service on 21 May 2024
Josephine, thank you for sharing your experience. The feedback regarding the room and bathroom conditions is valued, and it will be taken into consideration. Our team is committed to maintaining high standards and will review these concerns. We appreciate your input and hope you will consider giving us another opportunity in the future.

8/10 Good

patrick john

Liked: Cleanliness, staff & service, property conditions & facilities
started to look a little dated stayed in room 211 the caulking around sink tub was cracking flooring dated .......
Stayed 1 night in May 2024
Response from Customer Service on 11 May 2024
Patrick John, thank you for your constructive feedback. We appreciate your recognition of certain cosmetic aspects, such as the bathroom finishes and flooring in room 211, that could benefit from refinements. We're consistently exploring improvements to ensure our guest's comfort and satisfaction. Your input is valuable to us, and we're pleased to see that you still had a positive experience at the Hampton Inn Emporia. We hope to have the opportunity to welcome you back soon.

6/10 Okay

MaryBeth

Liked: Staff & service
Needs to be updated, staff was very pleasant.
Stayed 1 night in May 2024
Response from Customer Service on 6 May 2024
MaryBeth, it's great to hear that you found our team members pleasant. We appreciate your comment about updates and assure you that continuous improvement is at the heart of our service. We look forward to the opportunity to serve you again in the future.

2/10 Terrible

Mark

Stayed 1 night in Apr 2024
Response from Customer Service on 14 May 2024
We appreciate your feedback, Mark.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

6/10 Okay

Theresa

Travelled with family
Liked: Amenities
Disliked: Staff & service
House keeper failed to provide towels and empty trash. Food staff friendly and accomodating.
Stayed 1 night in Apr 2024
Response from Customer Service on 15 Apr 2024
Theresa, it's regrettable to learn about the inconveniences you experienced related to room servicing. Rest assured, we're dedicated to improving upon these areas. In contrast, it's heartening that you found our food service colleagues friendly and accommodating. We strive to provide an overall positive experience and appreciate your understanding.

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Kinda disappointed no working ice and vending machine working on my floor. Where are the do not disturb signs if you dont need housekeeper.
Stayed 1 night in Apr 2024
Response from Customer Service on 12 Apr 2024
Theresa, we appreciate your feedback. It's regrettable that certain amenities were not fully functional during your stay. Your insights regarding the vending machines and signage will be useful for our colleagues' attention to improve guests' experience in the future. Despite these hiccups, we hope you enjoyed your overall stay.

6/10 Okay

Jack

Travelled with family, Travelled with pets
Kind of in an area without many restaurants
Stayed 1 night in Apr 2024
Response from Customer Service on 11 Apr 2024
Jack, we understand your concerns regarding the nearby dining options. Our location is selected with our guests' convenience in mind, and we are continually exploring ways to enhance the local experience for our visitors. We appreciate your feedback and will consider your suggestions while aiming to improve our services in future.

6/10 Okay

Adam

Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Customer Service on 10 Apr 2024
Adam, it seems you had a moderate stay with us recently. Your rating suggests there might be areas where we could improve. We appreciate your feedback and encourage you to let us know how we can enhance your next visit. Rest assured, our team members are dedicated to making your experience a better one. Thank you.

10/10 Excellent

thomas

Liked: Cleanliness, staff & service, property conditions & facilities
one night stay, sleep and go
Stayed 1 night in Apr 2024
Response from Customer Service on 9 Apr 2024
Thomas, it's wonderful to hear you had an efficient stay at Hampton Inn Emporia! We hope to have the pleasure of welcoming you back for another seamless experience in the future.

6/10 Okay

Patrick

Business traveller
Liked: Staff & service
Disliked: Cleanliness
I booked because of the ratings but i don’t think 5 stars means what these people think it means. For the price I’ve stayed in hotels that were half the price and twice the condition and amenities. The fixtures were old, the internet was horrible, tv tiny, rooms outdated, etc. The staff were fine but for the price a i would definitely not go again. I’d take a chance at the red roof in across the street who has better internet connectivity than hotel itself, lol.
Stayed 1 night in Apr 2024
Response from Customer Service on 8 Apr 2024
Patrick, we appreciate your candid review of your recent stay. It seems that certain aspects, such as the condition of our amenities and the quality of internet services, didn't meet your expectations. Please know that, although our team members strived to provide exceptional service, we regret that the overall value was not as you anticipated. Your feedback is important to us and we will utilize it to make improvements. Regardless, we hope that you choose to stay with us again in the future so we may have another opportunity to provide a better experience.

6/10 Okay

Erich

Travelled with family
No shampoo in shower-and none provided after front desk notified. Neighboring food options very limited. A bit overpriced for what was provided.
Stayed 1 night in Apr 2024
Response from Customer Service on 12 Apr 2024
Erich, appreciating your feedback regarding your recent stay at Hampton Inn Emporia, it's evident that we fell short of your expectations. We regret the inconvenience with the bathroom amenities, and also sorry to hear about your challenges finding diverse dining options nearby. Your input on the value you perceive is instrumental, and we're continually striving to enhance the guest experience. We hope for another opportunity to deliver a more satisfying stay.

10/10 Excellent

Liz

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 4 Apr 2024
Thanks for the perfect rating, Liz!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Hampton Inn Emporia.

2/10 Terrible

Laura

Disliked: Staff & service, amenities
I arrived around 11:00 PM after an incredibly long & stressful drive just to be told that there was NO RESERVATION under my name. The female staff member at the Front Desk not only didn't make any additional efforts to find my reservation (calling expedia, etc) she also proceeded to tell me that they were completely sold out. She didn't even offer to Walk Me or make any other suggestions ofr where I could stay! I started to drive back ALL THE WAY home. I called Expedia, they admitted to fault in never confirming a resrvation that i had already paid for! They then called me back to tell me I could stay at the hotel in question, so suddenly they had a room???? I was turned away and wanted my money back. Expedia representatives refused to refund me. I ended up sleeping in a rest area as a single smaller build female completely alone. So not only was I exhausted, I was laso out $200.00. 10 out of 10, DO NOT RECOMMEND.
Stayed 1 night in Mar 2024
Response from Customer Service on 2 Apr 2024
Laura, we're genuinely sorry to hear about your unfortunate experience. Navigating reservation issues, especially late at night after a long drive, can certainly be stressful. We can appreciate your dissatisfaction, and it is regrettable that the situation wasn't resolved directly during your visit. Your concerns about not being offered assistance or alternative lodging are deeply noted. We hope the involved parties have since worked diligently to rectify the situation. Your feedback is valuable and plays a crucial role in improving our services for all guests.

6/10 Okay

gloria

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 29 Mar 2024
We appreciate the feedback, Gloria.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 29 Mar 2024
Diane, thank you for choosing Hampton Inn Emporia and rating your stay. We're glad to know you had a satisfying experience. Your support means a lot to us and we look forward to welcoming you back on your future travels.

4/10 Poor

Mark

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
First off..staff was very, very pleasant. Room had the issues. One of the comforters had an unknown brown smudge. Not gonna speculate.. AC was not really blowing well. I checked the air filters. Completely dirty. Air could barely pass. I cleaned and fixed the issue. Shower head fell off and was dirty. Lamp was missing on desk. Very dark in room. Tried (2x) to get water from vending machine with CC. Transaction completed with no water bottle being dispensed. Front desk staff took care of me.
Stayed 1 night in Mar 2024
Response from Customer Service on 29 Mar 2024
Mark, we appreciate your feedback which helps us make improvements. We're pleased to know our team members provided excellent service. We acknowledge there were certain aspects of your room that did not meet your expectations. We assure you we are addressing these matters with our maintenance team for remedy. Your issue with the vending machine and room lighting has been noted. Please accept our apologies for any inconvenience caused and we hope to have the chance to better serve you in the future.

8/10 Good

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff upon check in.
Stayed 1 night in Mar 2024
Response from Customer Service on 29 Mar 2024
Lisa, we're thrilled that your check-in experience at Hampton Inn Emporia was a welcoming one. We take pride in providing a friendly atmosphere for our guests. We look forward to seeing you again.

6/10 Okay

OLIVIER

Coffee maker was dangerous. The hose wasn’t connected so the water boiled, and spilled burning my hand. I shut it down by unplugging it. The beds made a noise of a broken frame
Stayed 1 night in Feb 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Chechen easy and friendly.
Stayed 1 night in Feb 2024

2/10 Terrible

Darren

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Shower head was broken so no shower, door to adjoining room was left unlocked and guest entered our room, walls had holes in them and mold in the bathroom
Stayed 1 night in Feb 2024

4/10 Poor

Michael

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Tub doesn’t drain.
Friendly service at the front desk. These rooms are tired. The bathtub didn’t drain at all and the tub tile was apparently painted. Need to renovate these bathrooms.
Stayed 1 night in Feb 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful and professional staff. Special call-out to Ms Wilson.
Stayed 1 night in Feb 2024

10/10 Excellent

henry

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
How clean it was in the room that I stay in.
Stayed 1 night in Feb 2024

4/10 Poor

Lisa

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

John E

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for stopover enroute to florida
Stayed 1 night in Jan 2024

10/10 Excellent

Alexander

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed for 1 night traveling from NY to FL. Is was a great stay. The place was clean, bed was comfortable, and it was pet friendly for my dogs.
Stayed 1 night in Feb 2024

4/10 Poor

JOHN

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, nice staff. Only problem was, the guests had a toddler in the room above us and we could hear the child squealing and running until around midnight. Obviously the hotel has no control over that.
Stayed 2 nights in Jan 2024

10/10 Excellent

steven

Stayed 1 night in Jan 2024

8/10 Good

Oksana

Business traveller
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Evelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, very convenient off I-95, nice pool and exercise room. Will stay here again.
Stayed 1 night in Jan 2024

8/10 Good

Susan

Stayed 1 night in Jan 2024

8/10 Good

Carl

Stayed 1 night in Jan 2024

8/10 Good

Melodye

Stayed 1 night in Jan 2024

8/10 Good

Evelyn

Travelled with family
Liked: Amenities
Friendly staff - very important to me. Little things that could be better - water fountain not working outside of exercise room - and some bathroom soaps and lotions empty. Fun pool, exercise room good to have, in general a great hotel. I’ll use it again.
Stayed 1 night in Jan 2024

8/10 Good

Georgia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight - comfy and clean
Great place to stop for the night. Not a huge choice of "sit down" restaurants in the direct vicinity of the hotel, but otherwise the hotel and its location are a plus for anyone going up and down the coast.
Stayed 1 night in Dec 2023

6/10 Okay

Teresa

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Paul

Stayed 1 night in Dec 2023

10/10 Excellent

Dany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Sheridan

Travelled with pets, Travelled with partner
Liked: Amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Mary F

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant
Not what I expected from this hotel, the heat would shut off and not come back on until I got up to set it again, I was chilling during part of the night, the microwave had weak heating of food and hard to figure out what to do about it, parking space was too tight, I was afraid someone would scratch my vehicle, not pleasant at all
Stayed 1 night in Dec 2023