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Reviews of ibis Edinburgh Centre South Bridge - Royal Mile

3 out of 5
ibis Edinburgh Centre South Bridge - Royal Mile
77 South Bridge, Edinburgh, Scotland

Reviews

8.4

Very good

Rating 10 - Excellent. 552 out of 1310 reviews" "
Rating 8 - Good. 488 out of 1310 reviews" "
Rating 6 - Okay. 164 out of 1310 reviews" "
Rating 4 - Poor. 66 out of 1310 reviews" "
Rating 2 - Terrible. 40 out of 1310 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Candace

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable hotel but it sure would be nice to have a box of kleenex, maybe a terry robe for after shower. Serviceable but could use items mentioned.
Stayed 4 nights in May 2024

6/10 Okay

John

Travelled with group
Liked: Staff & service
The restaurant and food were excellent. Rooms lacked a decent sitting chair, other than that lots of effort made by the hotel to ensure the small space was functional. I would definitely stay again.
Stayed 2 nights in May 2024
Response from Myrto-Front Office Team Member on 29 May 2024
Dear John, Thank you for your feedback. We appreciate your kind words about our restaurant and food. We have duly noted your comment about the sitting chair in the room. We strive to make the most of the space available. Looking forward to welcoming you back.

6/10 Okay

Devin

Travelled with partner
Liked: Staff & service
Disliked: Amenities
These were the most basic rooms you've ever seen. Only two towels provided, no safe, fridge, AC wasn't working. At the price point, you are paying luxury prices for a motel experience. The windows don't open "for your convenience". Very friendly staff and a place to sleep, if needed, but that's it.
Stayed 3 nights in May 2024

8/10 Good

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay although pricey for what you get
Stayed 3 nights in May 2024
Response from Myrto-Front Office Team Member on 29 May 2024
Dear Thomas, Thank you for your feedback. We are delighted to hear that you had a great stay. We strive to offer the best value for our guests. We hope to welcome you back soon.

8/10 Good

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient,pleasant staff,quiet,a good experience
Stayed 3 nights in May 2024
Response from Myrto-Front Office Team Member on 28 May 2024
Dear Pamela, We are delighted to hear about your positive experience with our convenient location, pleasant staff, and quiet atmosphere. Thank you for sharing your feedback! We hope to welcome you back soon.

6/10 Okay

Tera

Liked: Cleanliness
The hotel was nice and comfortable and in a great location. I had a room overlooking the main road where i was constantly woken through the night from people leaving the bar and sirens. I would stay there again, just request a room on the back side.
Stayed 7 nights in May 2024

10/10 Excellent

duncan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was what the reviews were. It was clean and close to everything.
Stayed 3 nights in May 2024

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location Reasonable price Buffet breakfast with many good choices Excellent modern hotel but rooms very small
Stayed 3 nights in May 2024
Response from Myrto-Front Office Team Member on 23 May 2024
Dear Barbara, Thank you for your positive review. We are delighted to hear that you enjoyed our great location, reasonable prices, and our buffet breakfast with many good choices. Your feedback on room size is duly noted. We hope to welcome you back soon.

10/10 Excellent

Bonita So Ching

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean hotel in city. Room facilities good with all the necessities. Recommended.
Stayed 2 nights in May 2024

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Ibis Centre South Bridge for 6 nights. It is conveniently located, close to the Royal Mile and High Street. We were able to walk everyplace we wanted to go. There are lots of places to eat all around. The room was ok. There was a light over the desk that would not work most of the time. The staff tried to fix it, but it seemed to be and intermittent problem that they could not resolve. Also, there was only one chair at the desk and no other place to sit except on the bed. With two people, it's a little inconvenient. I would still recommend the hotel.
Stayed 6 nights in Apr 2024

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and helpful
Stayed 3 nights in May 2024
Response from Myrto-Front Office Team Member on 16 May 2024
Dear Ashley, Thank you for your kind words about our friendly and helpful staff. We are delighted to hear that you had a pleasant experience. Looking forward to welcoming you back soon.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Friendly staff. Nice room.
Stayed 2 nights in May 2024

10/10 Excellent

CECIL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked temperature controls in the room and the location.
Stayed 2 nights in May 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique was going down to 3rd floor and through the restaurant in order to reach our 4th floor room.
Stayed 2 nights in May 2024

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
We were only there for one night but the room was clean and lovely and the staff was wonderful
Stayed 4 nights in May 2024

10/10 Excellent

Ajith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Myrto-Front Office Team Member on 13 May 2024
Dear Ajith, Thank you for taking the time to review your recent stay in IBIS Hotel South Bridge-Royal Mile and giving us an excellent score.We are glad that you enjoyed your stay and we hope to have the pleasure of welcoming you back again soon!

10/10 Excellent

Shamal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 3 nights in May 2024

8/10 Good

Janice

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were so nice and very helpful
Stayed 1 night in May 2024

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very good and the staff service was exceptional.
Stayed 2 nights in May 2024
Response from Myrto-Front Office Team Member on 7 May 2024
Dear Andrew, Thank you for your kind words about our hotel and exceptional staff service. We are delighted to hear that you had a very good experience with us. Looking forward to welcoming you back soon!

10/10 Excellent

Juliann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a newer, clean hotel with excellent staff and right on the Royal Mile. Everyone was very helpful with giving us directions, etc. The breakfast buffet provided a huge selection.
Stayed 2 nights in Apr 2024
Response from Myrto-Front Office Team Member on 6 May 2024
Dear Juliann, Thank you for your kind words regarding our newer and clean hotel, excellent staff, and convenient location on the Royal Mile. We are delighted to hear that you enjoyed the breakfast buffet with its wide selection. We look forward to welcoming you back soon.

6/10 Okay

Christopher

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Myrto-Front Office Team Member on 6 May 2024
Dear Christopher, Thank you for taking the time to review your recent stay in IBIS Hotel South Bridge-Royal Mile!We hope that you enjoyed your stay and we hope to have the opportunity of welcoming you back again in the future.

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent place to stay near the Royal mile. All of the staff we interacted with were extremely friendly and helpful.
Stayed 1 night in Apr 2024
Response from Myrto-Front Office Team Member on 3 May 2024
Dear James, We are delighted to hear that you had an excellent stay with us near the Royal Mile. Our team is dedicated to providing friendly and helpful service to all our guests. We look forward to welcoming you back soon.

6/10 Okay

Audrey

Travelled with family
Disliked: Amenities
This hotel is in a great location. Neighborhood around it was dirty and noisy. The hotel could use some updating. The bathroom was the size of being on a cruise ship. Only provided 1 towel per person. Most of the front desk staff was friendly but a few were rude. Would not stay here again.
Stayed 1 night in Apr 2024
Response from Myrto-Front Office Team Member on 2 May 2024
Dear Audrey, Thank you for sharing your feedback. We appreciate your kind words about our location. We apologize for falling short of your expectations in terms of cleanliness, noise levels, and the condition of the hotel. Our team is dedicated to providing exceptional service, and we will address the issues you've mentioned. Please note that extra towels are available upon request. We hope you reconsider and give us another chance to exceed your expectations.

6/10 Okay

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Room was clean, but on the small side. Interesting bathroom, but was clean and worked fine. Staff was helpful. They stored bags for me until I could check in. There was a restaurant and bar. It looked ok, but I neither ate nor drank there, too many options near by. The lobby was pretty drab. The entrance was almost unnoticeable. Good value considering the location
Stayed 1 night in Apr 2024

6/10 Okay

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Our room was very small & had no working bathroom vent. The entire space turned into a sauna with every shower & there appears to be mold on the ceiling. The hotel in general was great, my daughter’s room was great, the staff was very friendly & helpful, but room 425 has issues.
Stayed 3 nights in Apr 2024

8/10 Good

Janet

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
Stayed 2 nights in Apr 2024

10/10 Excellent

Ricardo, Fontana

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are really nice. I like that the hotel have a breakfast option and restaurant.
Stayed 7 nights in Apr 2024

10/10 Excellent

Prince

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and i arrived before check-in at 3pm, however we offered safe storage of our bags and use of the facilities so we could freely walkabout in Edinburgh. Front desk and restaurant staff were very accommodating.
Stayed 5 nights in Apr 2024
Response from Myrto-Front Office Team Member on 15 Apr 2024
Dear Prince, Thank you for taking the time to review your recent stay! We are delighted to hear that you had a positive experience with our safe storage service and found our staff very accommodating. We always strive to provide excellent service to our guests. We look forward to welcoming you back soon!

10/10 Excellent

Angelette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Myrto-Front Office Team Member on 12 Apr 2024
Dear Angelette,Thank you for taking the time to review your recent stay in IBIS Hotel South Bridge and giving us an excellent score!We are glad that you enjoyed your stay, and we hope to have the pleasure of welcoming you back again in the future.

10/10 Excellent

Salvador

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location! Center hotel !
Stayed 2 nights in Apr 2024

4/10 Poor

Jennifer

Travelled with family
Disliked: Property conditions & facilities
The room was tiny, the bathroom was small and the quality of the bathroom was what would be called “the head” on a small boat. This was completely a no frills hotel for a price that was too high for what was offered. The online listing was misleading. Exceptionally disappointed!!
Stayed 1 night in Apr 2024

6/10 Okay

Susan

First time staying at this hotel chain. It felt sort of like a dorm room, the bathroom was cool but weird. Sort of like a fancy airplane bathroom...hard to explain, but it was fine. Suited the purpose. Functioanl, clean. Would stay again
Stayed 2 nights in Mar 2024
Response from Myrto-Front Office Team Member on 5 Apr 2024
Dear Susan, Thank you for choosing our hotel for your recent stay. We appreciate your feedback regarding the room ambiance and bathroom facilities. We are glad to hear that the room suited your purpose and was functional and clean. We hope to welcome you back soon.

6/10 Okay

Pamela

Liked: Staff & service
Disliked: Cleanliness
It was nice having a restaurant in the hotel. Our room was not the greatest. They gave us a handicap room which I did not ask for. When I went downstairs to tell them they said it was ok they had other handicap rooms available and did not offer to change our room. No carpet in the room, very cold room, and the sink in the bathroom was so low it hurt your back to bend over to use it. Was not happy with this room.
Stayed 3 nights in Mar 2024
Response from Front Office on 13 Apr 2024
Hi Pamela, We are sorry to hear that your stay did not meet your expectations. I just had a look into your booking and the room that you booked was an Standard Twin Room, 2 Twin Beds, Accessible room - this meaning that the bathroom is accessible and wheelchair friendly if needed. In the future when booking, a standard twin room would be what you are after. Once again i do apologies and we hope to welcome you back into the hotel for a more enjoyable stay in the future. Kind regards, Zoe - Front Office

8/10 Good

Morgan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Myrto-Front Office Team Member on 28 Mar 2024
Dear Morgan, Thank you for taking the time to review your recent stay in IBIS Hotel South Bridge-Royal Mile!We are glad that you enjoyed your stay and we hope to have the pleasure of welcoming you back again in the future.

10/10 Excellent

Mamdouh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Myrto-Front Office Team Member on 27 Mar 2024
Dear Mamdouh, Thank you for taking the time to review your recent stay in IBIS Hotel South Bridge-Royal Mile and giving us an excellent score.We are glad that you enjoyed your stay and we hope to have the pleasure of welcoming you back again soon!

10/10 Excellent

Rafael, Perry Hall

Travelled with family
Liked: Amenities
Location is great
Stayed 3 nights in Mar 2024

6/10 Okay

Rebecca

Good overall. Just nicer options in the area.
Stayed 1 night in Mar 2024

10/10 Excellent

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with our quick stay. Would definitely stay here again in the future.
Stayed 1 night in Mar 2024
Response from Myrto-Front Office Team Member on 21 Mar 2024
Dear Lauren,Thank you for taking the time to review your recent stay in IBIS Hotel South Bridge-Royal Mile and giving us an excellent score.We are glad that you enjoyed your stay and we are looking forward to welcoming you back again in the future!

6/10 Okay

Donna

Travelled with partner
The staff were friendly & accommodating. The room was basic but it offered teas etc & a hairdryer. We were on the 9th floor & was still kept awake by the loud music.
Stayed 2 nights in Mar 2024

8/10 Good

Brad, Bloomington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great
Stayed 4 nights in Mar 2024
Response from Myrto-Front Office Team Member on 11 Mar 2024
Dear Brad, Thank you for taking the time to review your recent stay in IBIS Hotel South Bridge-Royal Mile!We are delighted that you enjoyed our hotel's central location, and we hope to have the pleasure of welcoming you back again in the future!

8/10 Good

Susan

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This is a very basic hotel with few comforts in the bedroom. But central and fine for a stay when you won't be spending much time in the hotel. Wide range of choices for breakfast
Stayed 3 nights in Mar 2024
Response from Myrto-Front Office Team Member on 6 Mar 2024
Dear Susan, Thank you for taking the time to share your experience with us. We appreciate your feedback regarding the comfort of our bedrooms and will take it into account for future improvements. It's great to hear that you found our location convenient and enjoyed the wide range of breakfast choices. We hope to welcome you back to ibis Edinburgh Centre South Bridge - Royal Mile soon.

10/10 Excellent

pauline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
im disabled and travelling on my own. the staff couldnt have been any nicer. i use a walker and doors were held over for me. so delighted with the a meals and restfull time
Stayed 4 nights in Feb 2024
Response from Eva on 2 Mar 2024
Dear Pauline,Thank you so much for taking the time to leave such a fantastic review! We take great pride in ensuring all our guests feel comfortable and welcome, and your kind words about their attentiveness mean a lot to us.We're especially happy to learn that the accessibility features and our delicious meals contributed to a relaxing and enjoyable time.Thank you again for choosing our hotel, and we hope to welcome you back in the future!Best regards,EvaFO Team Leader

10/10 Excellent

Rochelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are friendly. Toilet is okey
Stayed 1 night in Jan 2024

10/10 Excellent

Sarah

Stayed 2 nights in Feb 2024
Response from Eva on 29 Feb 2024
Dear Sarah,Thank you for taking the time to leave such a fantastic review! We're thrilled you enjoyed your stay with us and would rate it a perfect 10.We appreciate you choosing our hotel and look forward to welcoming you back again soon!Sincerely,EvaFO Team Leader

8/10 Good

Zoe

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Myrto-Front Office Team Member on 13 Mar 2024
Dear Zoe, Thank you for taking the time to review your stay in IBIS Hotel South Bridge-Royal Mile!If you wish to tell us more about your experience please don't hesitate to contact us!We hope you enjoyed your stay and we hope to have the pleasure of welcoming you back in our hotel in the future!

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Myrto-Front Office Team Member on 13 Mar 2024
Dear Rita, Thank you for taking the time to review your stay in IBIS Hotel South Bridge and giving us an excellent score!We hope you enjoyed your stay and hope to have the pleasure of welcoming you back again soon!

8/10 Good

Renata

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024

10/10 Excellent

Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A 10 minute walk from Waverly Station and convenient for all attractions, most within walking distance. Friendly helpful staff, comfortable rooms with toiletries, kettle and hospitality tray.
Stayed 3 nights in Feb 2024