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Response from Pullman Dubai Downtown team on 26 May 2024
Dear Jodie,Thank you for the great rating and review on Expedia!We are committed to creating positive and memorable experiences for our valued guests and knowing that you had a great experience encourages and motivates us to strive for more.Best regards,Pullman Dubai Downtown team
Response from Pullman Dubai Downtown team on 25 May 2024
Dear Hasan,Thank you for the great rating and review on Expedia!We are committed to creating positive and memorable experiences for our valued guests and knowing that you had a great experience encourages and motivates us to strive for more.Best regards,Pullman Dubai Downtown team
Response from Pullman Dubai Downtown team on 25 May 2024
Dear Reta,Thank you for the great rating and review on Expedia!We are committed to creating positive and memorable experiences for our valued guests and knowing that you had a great experience encourages and motivates us to strive for more.Best regards,Pullman Dubai Downtown team
I went to this property with my young kids and enjoyed the property.
Alyse
Stayed 6 nights in May 2024
Response from Pullman Dubai Downtown team on 25 May 2024
Dear Alyse,Thank you for the great rating and review on Expedia!We are committed to creating positive and memorable experiences for our valued guests and knowing that you had a great experience encourages and motivates us to strive for more.Best regards,Pullman Dubai Downtown team
The staff was wonderful, the hotel is beautiful and breakfast was delicious.
Hagosa
Stayed 6 nights in May 2024
Response from Pullman Dubai Downtown team on 25 May 2024
Dear Hagosa,Thank you for the great rating and review on Expedia!We are committed to creating positive and memorable experiences for our valued guests and knowing that you had a great experience encourages and motivates us to strive for more.Best regards,Pullman Dubai Downtown team
Response from Pullman Dubai Dowtnown team on 7 May 2024
Dear Marwan, We very much appreciate your comments regarding your stay at the Pullman Dubai Downtown. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and be more clear regarding the information provided. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pullman Dubai Downtown team
Response from Pullman Dubai Dowtnown team on 7 May 2024
Dear Mohamed, We very much appreciate your comments regarding your stay at the Pullman Dubai Downtown. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and be more clear regarding the information provided. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pullman Dubai Downtown team
Response from Pullman Dubai Dowtnown team on 30 Apr 2024
Dear Omard,We very much appreciate your comments regarding your stay at the Pullman Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Pullman Dubai Downtown team
Response from Pullman Dubai Dowtnown team on 30 Apr 2024
Dear Keith,We very much appreciate your comments regarding your stay at the Pullman Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Pullman Dubai Downtown team
The area wasn’t too busy...A few restaurants at the back of the hotel. Easy to get an uber. Dubai Mall was a 15 min drive.
Paulene
Stayed 8 nights in Apr 2024
Response from Pullman Dubai Dowtnown team on 30 Apr 2024
Dear Paulene,We very much appreciate your comments regarding your stay at the Pullman Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Pullman Dubai Downtown team
This property is in a great location, with amazing views of the Burj Khalifa. The deck pool and bar area is super nice and was not crowded. The breakfast had lots of variety.
The staff at was so helpful and courteous and made our trip very comfortable.
NATALYA MOHINDI
Stayed 6 nights in Apr 2024
Response from Pullman Dubai Dowtnown team on 30 Apr 2024
Dear Natalya,We very much appreciate your comments regarding your stay at the Pullman Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Pullman Dubai Downtown team
6/10 Okay
ursula.
Travelled with group
16 Apr 2024
Liked: Cleanliness
I paid hotel for a taxi , taxi never came , they never the phone when Expedia called to verify at 2 am phone keep ringing no answer . Took a taxi to the hotel, they said the Will credit me , never did , had no records about the conversation. They got the lines crossed , very unprofessional at the desk .
ursula.
Stayed 5 nights in Apr 2024
Response from Pullman Dubai Dowtnown team on 30 Apr 2024
Dear ursula,Thank you for taking the time to tell us about your experience at the Pullman Dubai Downtown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Pullman Dubai Downtown team
Response from Pullman Dubai Dowtnown team on 30 Apr 2024
Dear Yasin,We very much appreciate your comments regarding your stay at the Pullman Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Pullman Dubai Downtown team
6/10 Okay
Ruwani Elizabeth
8 Apr 2024
Liked: Cleanliness
Ruwani Elizabeth
Stayed 1 night in Apr 2024
Response from Pullman Dubai Dowtnown team on 30 Apr 2024
Dear Ruwani,Thank you for taking the time to tell us about your experience at the Pullman Dubai Downtown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Pullman Dubai Downtown team
Response from Pullman Dubai Dowtnown team on 30 Apr 2024
Dear Alex,We very much appreciate your comments regarding your stay at the Pullman Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Pullman Dubai Downtown team
10/10 Excellent
Nada
2 Apr 2024
Nada
Stayed 4 nights in Mar 2024
Response from Pullman Dubai Dowtnown team on 30 Apr 2024
Dear Nada,We very much appreciate your comments regarding your stay at the Pullman Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Pullman Dubai Downtown team
I made a booking for March 30, 2024. So the original check-in time was 2 pm. But I made multiple requests for a early check-in as we landed in Dubai at 6:30 am in the morning when we went into the hotel at around 8:30 am, they said that the rooms were not available and made me to pay 4 times the price of my actual booking and offered me a presidential suite which is 2207 AED. Please help clients who are requesting early checkin..Posting this because no one else should suffer like me.
Abhinav
Stayed 1 night in Mar 2024
Response from Pullman Dubai Dowtnown team on 30 Apr 2024
Dear Abhinav,Thank you for taking the time to tell us about your experience at the Pullman Dubai Downtown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Pullman Dubai Downtown team
They have bed bugs please I recommend if you can stay somewhere else do it I was upset about my situation with them if I could upload pictures I would.
Leslie
Stayed 4 nights in Mar 2024
Response from Pullman Dubai Dowtnown team on 30 Apr 2024
Dear Leslie,Thank you for taking the time to tell us about your experience at the Pullman Dubai Downtown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Pullman Dubai Downtown team
10/10 Excellent
Lillian Maria
Travelled with family
26 Mar 2024
Liked: Amenities
The staff was awesome and very helpful. We will most definitely stay here again!
Lillian Maria
Stayed 7 nights in Mar 2024
Response from Pullman Dubai Downtown team on 27 Mar 2024
Dear Lillian,We are grateful for your feedback about your stay at the Pullman Dubai Downtown. It is always rewarding to hear positive comments from our guests. I will make sure to share your kind words with our team, as it will motivate them to continue providing high-quality service to all our guests.Thank you for choosing to stay with us and for taking the time to share your experience. We look forward to welcoming you back soon and hope your next visit will be just as enjoyable as your previous one.Best regards,Pullman Dubai Downtown Team
10/10 Excellent
Latonya, Nashville
18 Mar 2024
Latonya
Stayed 4 nights in Mar 2024
Response from Pullman Dubai Dowtnown team on 30 Apr 2024
Dear Latonya,We very much appreciate your comments regarding your stay at the Pullman Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Pullman Dubai Downtown team
The staff is friendly and helpful. They made my stay in Dubai a wonderful memory. Thanks.
Daw Wee
Stayed 1 night in Mar 2024
Response from Pullman Dubai Downtown team on 17 Mar 2024
Dear Daw Wee,Thank you for the great rating and review on Google!We are committed to creating positive and memorable experiences for our valued guests and knowing that you had a great experience encourages and motivates us to strive for more.Best regards,Pullman Dubai Downtown team
10/10 Excellent
Daw Wee
13 Mar 2024
Daw Wee
Stayed 3 nights in Mar 2024
Response from Pullman Dubai Dowtnown team on 30 Apr 2024
Dear Daw WeeWe very much appreciate your comments regarding your stay at the Pullman Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Pullman Dubai Downtown team
Perfect location, friendly and nice staff, no complaints, nice view, be back again soon
Behzad
Stayed 5 nights in Mar 2024
Response from Pullman Dubai Downtown team on 11 Mar 2024
Dear Behzad,We are grateful for your feedback about your stay at the Pullman Dubai Downtown. It is always rewarding to hear positive comments from our guests. I will make sure to share your kind words with our team, as it will motivate them to continue providing high-quality service to all our guests.Thank you for choosing to stay with us and for taking the time to share your experience. We look forward to welcoming you back soon and hope your next visit will be just as enjoyable as your previous one.Best regards,Pullman Dubai Downtown Team
From the time we arrived at the Pullman downtown we received excellent service. Owais on the front desk checked us in early. We had an excellent breakfast at the buffet by the time we finished our room was ready. Obaid in concierge/porter helped my friend and i with our bags as well as arranging transport and pick up. We also had some problems with our flights the next morning and Ahmed helped us to check out late and also offered to help arrange new return flights. Overall the property is new, clean and our room had an excellent canal view. Room service meals were delicious and well presented. Highly recommend the Pullman and we will definitely stay here next time we are in Dubai!
Nadia
Stayed 1 night in Mar 2024
Response from Pullman Dubai Downtown team on 10 Mar 2024
Dear Nadia,We are grateful for your feedback about your stay at the Pullman Dubai Downtown. It is always rewarding to hear positive comments from our guests. I will make sure to share your kind words with our team, as it will motivate them to continue providing high-quality service to all our guests.Thank you for choosing to stay with us and for taking the time to share your experience. We look forward to welcoming you back soon and hope your next visit will be just as enjoyable as your previous one.Best regards,Pullman Dubai Downtown Team
4/10 Poor
Jesse
4 Mar 2024
Jesse
Stayed 6 nights in Feb 2024
Response from Sincerely, Pullman Dubai Downtown team on 28 Mar 2024
Dear guest We very much appreciate your comments regarding your stay at the Pullman Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
8/10 Good
Gulfem
Travelled with group
29 Feb 2024
Liked: Staff & service
Poorbreakfast. Rude spa staff. Concierge was rude. But Dilshan is perfect
Gulfem
Stayed 4 nights in Feb 2024
Response from Pullman Dubai Downtown team on 10 Mar 2024
Dear Valued Guest,Thank you for rating us on Expedia!Best Regards,Pullman Dubai Downtown team
6/10 Okay
Khalid
Travelled with family, Travelled with family and small children, Travelled with group
28 Feb 2024
Liked: Amenities
Disliked: Staff & service
Terrible service.. though team leader worked hard to make the experience better.. disaster service and communication on arrival. Unprofessional staff members. Lots of confusion and miscommunication. Blockage and clogging.. late equipments damage.. staff not ready to serve and help at all. Had a long discussion with manager and transmitted my points clearly and she was so welling to listen and help.. thank you
Khalid
Stayed 6 nights in Feb 2024
Response from Sincerely, Pullman Dubai Downtown team on 28 Mar 2024
Dear guest We very much appreciate your comments regarding your stay at the Pullman Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Service was excellent from my arrival at the hotel and a very easy check-in process. The reception clerk kindly found a room available on the 19th floor. The room was spacious and clean. Dated in some parts so could do with some updates but overall happy with the room. The room service and cleaning was excellent.
The porter outside the hotel, Benneth was in particularly friendly and helpful. I would certainly stay at this hotel again. Another great benefit is having the bars and restaurants the Pullman has to offer.
Jason
Stayed 6 nights in Feb 2024
Response from Pullman Dubai Downtown team on 3 Mar 2024
Dear Jason,We are grateful for your feedback about your stay at the Pullman Dubai Downtown. It is always rewarding to hear positive comments from our guests. I will make sure to share your kind words with our team, as it will motivate them to continue providing high-quality service to all our guests.Thank you for choosing to stay with us and for taking the time to share your experience. We look forward to welcoming you back soon and hope your next visit will be just as enjoyable as your previous one.Best regards,Pullman Dubai Downtown Team
This hotel is in a very quiet area where the back/ rear of the hotel is a very clean water canal that offers residents a good boardwalk for jogging or walking exercises.
Romeo
Stayed 6 nights in Feb 2024
Response from Pullman Dubai Downtown team on 3 Mar 2024
Dear Romeo,Thank you for the great rating and review on Google!We are committed to creating positive and memorable experiences for our valued guests and knowing that you had a great experience encourages and motivates us to strive for more.Best regards,Pullman Dubai Downtown team
6/10 Okay
Peyman
27 Feb 2024
Peyman
Stayed 4 nights in Feb 2024
Response from Pullman Dubai Downtown team on 23 Mar 2024
Dear Peyman,Thank you for rating us on Expedia!Best Regards,Pullman Dubai Downtown team
Good and very nice hotel...staff are friendly very respectful. Our first time in Dubai and so happy we chose to stay in this hotel ....
George T
Stayed 6 nights in Feb 2024
Response from Pullman Dubai Downtown team on 3 Mar 2024
Dear George,Thank you for the great rating and review on Google!We are committed to creating positive and memorable experiences for our valued guests and knowing that you had a great experience encourages and motivates us to strive for more.Best regards,Pullman Dubai Downtown team
Business trip for 4 days. Pullman hotel is well located in the downtown area.
The reception staff is amazing.
The choice of food for breafast or their restaurants are very brown food. Lack of choice and creativity.
The service in the restaurants is very disapointing.
The room is noisy and cold. The Burj Khalifah view give you the rodeo drive cars noise.
The bed are comfortable are all Pullman
Katrin
Stayed 4 nights in Feb 2024
Response from Sincerely, Pullman Dubai Downtown team on 28 Mar 2024
Dear Guest,We very much appreciate your comments regarding your stay at the Pullman Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Great location, great restaurants, wonderful breakfast, friendly staff. Nice pool lounge and cafe.
Grace F
Stayed 6 nights in Feb 2024
Response from Pullman Dubai Downtown team on 25 Feb 2024
Dear Grace,We are grateful for your feedback about your stay at the Pullman Dubai Downtown. It is always rewarding to hear positive comments from our guests. I will make sure to share your kind words with our team, as it will motivate them to continue providing high-quality service to all our guests.Thank you for choosing to stay with us and for taking the time to share your experience. We look forward to welcoming you back soon and hope your next visit will be just as enjoyable as your previous one.Best regards,Pullman Dubai Downtown Team
It was clean and quiet the staffs are polite and always ready to help you. The breakfast was amazing and the guests had plenty dishes to choose too.
Marie Christine
Stayed 6 nights in Feb 2024
Response from Pullman Dubai Downtown team on 25 Feb 2024
Dear Marie,We are grateful for your feedback about your stay at the Pullman Dubai Downtown. It is always rewarding to hear positive comments from our guests. I will make sure to share your kind words with our team, as it will motivate them to continue providing high-quality service to all our guests.Thank you for choosing to stay with us and for taking the time to share your experience. We look forward to welcoming you back soon and hope your next visit will be just as enjoyable as your previous one.Best regards,Pullman Dubai Downtown Team
Excellent place to stay with family. Great views from the rooms. Variety of choices for breakfast. Very helpful and polite staff.
Mohammed
Stayed 11 nights in Jan 2024
Response from Pullman Dubai Downtown team on 13 Feb 2024
Dear Mohammed,We are grateful for your feedback about your stay at the Pullman Dubai Downtown. It is always rewarding to hear positive comments from our guests. I will make sure to share your kind words with our team, as it will motivate them to continue providing high-quality service to all our guests.Thank you for choosing to stay with us and for taking the time to share your experience. We look forward to welcoming you back soon and hope your next visit will be just as enjoyable as your previous one.Best regards,Pullman Dubai Downtown Team
Love my stayed in this hotel. I’m very happy and satisfied with all the service provided. Excellent customer services by Dilshan, Kelvin, Agnes thank you so much for everything 😊🙏 recommended 💯
Gabriela
Response from Pullman Dubai Downtown team on 1 Feb 2024
Dear Gabriela,We are grateful for your feedback about your stay at the Pullman Dubai Downtown. It is always rewarding to hear positive comments from our guests. I will make sure to share your kind words with our team, as it will motivate them to continue providing high-quality service to all our guests.Thank you for choosing to stay with us and for taking the time to share your experience. We look forward to welcoming you back soon and hope your next visit will be just as enjoyable as your previous one.Best regards,Pullman Dubai Downtown Team
We had a lovely stay at Pullman hotel. Everything was great from the amenities, the staff and things around the hotel. So close to Burj Khalifa and the Dubai Mall as well which was amazing. Great view as well.
Maria Theresa Raz
Stayed 9 nights in Jan 2024
Response from Pullman Dubai Downtown team on 1 Feb 2024
Dear Maria,We are grateful for your feedback about your stay at the Pullman Dubai Downtown. It is always rewarding to hear positive comments from our guests. I will make sure to share your kind words with our team, as it will motivate them to continue providing high-quality service to all our guests.Thank you for choosing to stay with us and for taking the time to share your experience. We look forward to welcoming you back soon and hope your next visit will be just as enjoyable as your previous one.Best regards,Pullman Dubai Downtown Team