Sheikh Mohammed Bin Rashed Boulevard, Downtown Dubai, PO Box 31166, Dubai
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Response from Sity Nurhayati - Management Office on 27 May 2024
Dear John,Marhaba from Kempinski Central Avenue Dubai.Thank you sincerely for taking the time to share your positive experience and for providing us with such a wonderful review. We are delighted to know that you had a lovely experience and that you found our services, staff, ambiance, and facilities to your satisfaction.Your feedback is truly appreciated, and we are grateful for your positive rating. It is our pleasure to have served you, and we look forward to welcoming you back for another exceptional stay.Best Regards, Sity NurhayatiManagement Office
10/10 Excellent
Kendra
3 May 2024
Kendra
Stayed 6 nights in Apr 2024
Response from Sity Nurhayati - Management Office on 24 May 2024
Dear Kendra,Marhaba from Kempinski Central Avenue Dubai.Thank you sincerely for taking the time to share your positive experience and for providing us with such a wonderful review. We are delighted to know that you had a lovely experience and that you found our services, staff, ambiance, and facilities to your satisfaction.Your feedback is truly appreciated, and we are grateful for your positive rating. It is our pleasure to have served you, and we look forward to welcoming you back for another exceptional stay.Best Regards, Sity NurhayatiManagement Office
Incredibly helpful general manager, Wasem, who sorted out some very difficult issues for us in the day of the flooding.
Afsaneh
Stayed 1 night in Apr 2024
Response from Sity Nurhayati - Management Office on 28 Apr 2024
Dear Afsaneh, Marhaba from Kempinski Central Avenue Dubai.Thank you for choosing to stay with us and for sharing your feedback about your recent experience. We are pleased to hear that our general manager, Wesam, was incredibly helpful and went above and beyond to assist you during a challenging situation with the flooding.Ensuring the comfort and satisfaction of our guests is our top priority, and we are proud to have team members like Wesam who demonstrate exceptional dedication and service. Your kind words will be shared with Wesam as recognition for his outstanding efforts in resolving the difficult issues you faced.We sincerely appreciate your patience and understanding during this unforeseen circumstance, and we are grateful for the opportunity to have assisted you.Thank you once again for your feedback and for choosing to stay with us. We hope to have the pleasure of welcoming you back for a more seamless and enjoyable experience in the future.Best Regards, Sity NurhayatiManagement Office
2/10 Terrible
Sam
26 Apr 2024
Sam
Stayed 6 nights in Apr 2024
Response from Sity Nurhayati - Management Office on 19 May 2024
Dear Sam, Marhaba from Kempinski Central Avenue Dubai.Thank you for taking the time to share your feedback about your recent experience at Kempinski Central Avenue. We appreciate your valuable input as it helps us continuously improve our services and ensure that all our guests have a positive stay.However, upon reviewing our records, we noticed that your booking was marked as a No Show. We would like to extend our sincerest apologies for any inconvenience or confusion this may have caused. Once again, we truly appreciate your feedback and thank you for choosing Kempinski Central Avenue. We hope to have the opportunity to welcome you back for another enjoyable stay in the future.Best Regards, Sity NurhayatiManagement Office
Response from Sity Nurhayati - Management Office on 22 Apr 2024
Dear Ahmed,Marhaba from Kempinski Central Avenue Dubai.Thank you sincerely for taking the time to share your positive experience and for providing us with such a wonderful review. We are delighted to know that you had a lovely experience and that you found our services, staff, ambiance, and facilities to your satisfaction.Your feedback is truly appreciated, and we are grateful for your positive rating. It is our pleasure to have served you, and we look forward to welcoming you back for another exceptional stay.Best Regards, Sity NurhayatiManagement Office
We stayed there during the recent flood and it was a bit chaotic but normally a great place to stay and right next to the Dubai mall.
Rosemary
Stayed 1 night in Apr 2024
Response from Sity Nurhayati - Management Office on 18 Apr 2024
Dear Rosemary,Marhaba from Kempinski Central Avenue Dubai. Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience caused by the recent flood during your stay.We greatly appreciate your kind understanding of the unexpected force of nature when Dubai experienced the heaviest rain in one day. Your safety is our utmost priority, and we are glad to hear that despite the challenges, you still found our hotel to be a great place to stay.Indeed, our location next to the Dubai Mall offers convenience and accessibility to various attractions in the area. We strive to provide a comfortable and enjoyable experience for all our guests.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a smoother and more enjoyable stay in the future.Best Regards, Sity NurhayatiManagement Office
2/10 Terrible
Robert, Stourbridge
17 Apr 2024
Disliked: Staff & service
Robert
Stayed 1 night in Apr 2024
Response from Sity Nurhayati - Management Office on 5 May 2024
Dear Robert,Marhaba from Kempinski Central Avenue Dubai.Thank you sincerely for taking the time to share your positive experience and for providing us with such a wonderful review. We are delighted to know that you had a lovely experience and that you found our services, staff, ambiance, and facilities to your satisfaction.Your feedback is truly appreciated, and we are grateful for your positive rating. It is our pleasure to have served you, and we look forward to welcoming you back for another exceptional stay.Best Regards, Sity NurhayatiManagement Office
Great for shopping rooms aren’t what you expect online
Leshawn
Stayed 4 nights in Mar 2024
Response from Sity Nurhayati - Management Office on 17 Mar 2024
Dear LeshawnMarhaba from Kempinski Central Avenue Dubai.Thank you for sharing your feedback with us. We're glad to hear that you found our location convenient for shopping.However, we're sorry to hear that the rooms did not meet your expectations based on what you saw online. We understand the importance of accurate representation, and we apologize for any disappointment this may have caused.Your feedback is valuable to us, and we will certainly take it into consideration as we strive to improve our online descriptions and ensure that our guests have a clear understanding of what to expect from our accommodations.If there are any specific aspects of the room that you found lacking, we would appreciate more details so that we can address them appropriately.Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Best Regards, Sity NurhayatiManagement Office
Dear Abdullah,Greetings from Kempinski Central Avenuel!Thank you for choosing to stay with us, we pride ourselves in offering the highest level of care and hospitality to all our guests. We are constantly striving to provide our guests with the very best welcome and service. Your observations and feedback are valued in directing us to deliver on this promise. I am sorry to read that you had some challenges during your recent stay/visit and that we did not manage to meet or exceed your expectations on this occasion. Rest assured that we have taken your feedback very seriously and we will discuss and take action to enhance our guests’ experiences. We hope that we will have another opportunity to welcome you back soon and I am certain that on your next visit, we will be able to provide you with a much more positive impression.Yours sincerely,Sity Nurhayati Management Office
6/10 Okay
Firas
Business traveller
10 Feb 2024
Liked: Cleanliness, staff & service
Nice hotel
Firas
Stayed 2 nights in Feb 2024
Response from Sity Nurhayati on 19 Feb 2024
Dear Firas,Greetings from Address Dubai Mall Hotel!Thank you for choosing to stay with us, we pride ourselves in offering the highest level of care and hospitality to all our guests. We are constantly striving to provide our guests with the very best welcome and service. Your observations and feedback are valued in directing us to deliver on this promise. I am sorry to read that you had some challenges during your recent stay/visit and that we did not manage to meet or exceed your expectations on this occasion. Rest assured that we have taken your feedback very seriously and we will discuss and take action to enhance our guests’ experiences. We hope that we will have another opportunity to welcome you back soon and I am certain that on your next visit, we will be able to provide you with a much more positive impression.Yours sincerely,Sity Nurhayati Management Office
Dear Hawre,Marhaba from Kempinski Central Avenue Dubai!Thank you for choosing to stay with us, we pride ourselves in offering the highest level of care and hospitality to all our guests.We are thrilled to read your wonderful comments about your recent stay and glad that you had a delightful time with us. Your comments and kind words are of great value and will further encourage the team to continue delivering exceptional service.We look forward to welcoming you back soon. Best Regards, Sity NurhayatiManagement Office
Dear Ahmad,Marhaba from Kempinski Central Avenue Dubai!Thank you for choosing to stay with us, we pride ourselves in offering the highest level of care and hospitality to all our guests.We are thrilled to read your wonderful comments about your recent stay and glad that you had a delightful time with us. Your comments and kind words are of great value and will further encourage the team to continue delivering exceptional service.We look forward to welcoming you back soon. Best Regards, Sity Nurhayati Management Office
10/10 Excellent
Sami
3 Jan 2024
Sami
Response from Sity Nurhayati on 16 Feb 2024
Dear Sami,Marhaba from Kempinski Central Avenue Dubai!Thank you for choosing to stay with us, we pride ourselves in offering the highest level of care and hospitality to all our guests. We are thrilled to read your wonderful comments about your recent stay and glad that you had a delightful time with us. Your comments and kind words are of great value and will further encourage the team to continue delivering exceptional service.We look forward to welcoming you back soon. Best Regards, Sity NurhayatiManagement Office
Beautiful hotel, spotlessly clean & tastfully
decorated. Christmas decorations were stunning to look at & laid out meticulously.
The staff were approable, helpful & friendly. Nothing was too much trouble.
A special mention to the gentleman who organised x2 trips to visitor arractions for us. He was very knowledgeable & efficient.
This was a wonderful, memorable stay at 'The Address' with my daughter that we will
Suzanne
Stayed 4 nights in Dec 2023
Response from Sity Nurhayati on 12 Jan 2024
Dear Suzanne,Marhaba from Kempinski Central Avenue Dubai!Thank you for choosing to stay with us, we pride ourselves in offering the highest level of care and hospitality to all our guests.We are thrilled to read your wonderful comments about your recent stay and glad that you had a delightful time with us. Your comments and kind words are of great value and will further encourage the team to continue delivering exceptional service.We look forward to welcoming you back soon. Best Regards, Sity NurhayatiManagement Office
Great location, not as nice as other Address properties.
Karen
Stayed 2 nights in Nov 2023
Response from Gopi Joghee on 28 Nov 2023
Dear Karen, Thank you for your feedback..If there is anything else you would like to discuss or any other feedback you would like to share, please feel free to reach out to me directly. Your comfort and satisfaction remain our top priorities.Many thanks for this opportunity to be at your service, and we look forward to welcoming you back in the near future.Yours sincerely, Gopi Joghee Management Office
8/10 Good
Bilen
24 Nov 2023
Bilen
Stayed 2 nights in Nov 2023
Response from Gopi Joghee on 17 Dec 2023
Dear Bilen,Greetings from Address Dubai Mall. We are delighted to know that you enjoyed the overall experience with us, and your compliments and feedback will be shared with the entire team. We look forward to welcoming you back again very soon! Yours Sincerely,Gopi JogheeManagement Office
8/10 Good
haya
Travelled with family
20 Nov 2023
Liked: Cleanliness, room comfort
Not expecting this attitude with Frequant client
I was with my family I check in early they offer me I have to pay for early check in I refuse and prefer to wait then they offer me smoking floor I except it although I have lung problems. I request late check out they refuse
haya
Stayed 2 nights in Nov 2023
Response from gopi on 22 Nov 2023
Dear Haya,Greetings from address Dubai Mall.I would like to apologize for inconvenience that you experience at our hotel and how we were unable to meet your expectations. It is certainly not the type of service we aim to provide at Address Dubai MallPlease rest assured that we are taking immediate steps to rectify this shortcoming and we continuously strive to maintain the highest standards of service and comfort for all of our guest.We hope to have the pleasure of welcoming you back to our hotel in the future to provide you with a truly exceptional stay.Yours sincerely, Gopi Joghee Management Office.
Response from Gopi Joghee, Management Office on 11 Nov 2023
Dear Mr. Khalid,Thank you for taking the time to rate Address Dubai Mall a 5-star! Looking forward to welcoming you back soon. Yours sincerely,Gopi Joghee, Management Office.
8/10 Good
Khalid
13 Oct 2023
Khalid
Stayed 3 nights in Oct 2023
Response from Gopi Joghee, Management Office on 20 Oct 2023
Dear Mr. Khalid,Thank you for taking the time to rate Address Dubai Mall, we will improve our services to come up to your expectations. Looking forward to welcoming you back soon. Yours sincerely,Gopi Joghee, Management Office.
Only one thing that I dislike , even my room was a nonsmoking room , but i still can smell the cigarette from the AC !
Hassan
Stayed 3 nights in Oct 2023
Response from Gopi Joghee, Management Office on 9 Oct 2023
Dear Mr. Hassan,Thank you very much for taking the time to share your feedback.I would like to extend my apologies for the inconvenience caused. Rest assured that we will continue to improve our products and services to serve you well.I look forward to welcoming you back with us again very soon! Yours sincerely,Gopi JogheeManagement Office
Response from Gopi Joghee, Management Office on 2 Oct 2023
Dear Mr. oren,Thank you for leaving a 10 Perfect Score review at Address Dubai Mall Hotel, we continuously strive to serve you better. Looking forward to serving you in the future!Yours sincerely,Gopi JogheeManagement Office
Great spot for mall access and the kids room is great if you have a young child with you
Eric
Stayed 4 nights in Aug 2023
Response from Gopi Joghee Management Office on 20 Aug 2023
Dear We are glad to have you as our guest. Thank you for sharing your kind words with us. It means a lot to us and our entire team! Appreciate your nice feedback to Manu who make your stay more pleasant.We look forward to seeing you soon!Best Wishes
6/10 Okay
Khalid
Travelled with family
4 Aug 2023
Liked: Cleanliness, staff & service, amenities
Dubai Mall is the main purpose of staying in Address Dubai Mall hotel
Khalid
Stayed 5 nights in Jul 2023
Response from Gopi Joghee on 5 Aug 2023
Dear Mr. Thank you for sharing your review on this platform. We are happy that we were able to delight you during your visit. Thank you once more and we are all looking forward to welcoming you back soon!Yours sincerely,Gopi JogheeHotel Manager
My family recently stayed did two nights. The check in process was disorganized and the rooms were not ready on time. Delay was luggage transfer. The hotel was very clean and the beds very comfortable.
The concierge at the hotel sold adult priced tickets to Dubai frame to the kids in the group and insisted that there were no kids prices which was found to be incorrect.
At check out a wake up call and assistance with luggage was requested which were both not provided.
Overall very good location, very clean but the service could be better.
Not sure if I would stay again and definitely would avoid buying tickets to local attractions through the concierge.
Asad
Stayed 2 nights in Jul 2023
Response from Gopi Joghee on 23 Jul 2023
Dear AsadGreetings from Address Dubai Mall Hotel!Thank you for choosing to stay with us, we pride ourselves in offering the highest level of care and hospitality to all our guests. We are constantly striving to provide our guests with the very best welcome and service. Your observations and feedback are valued in directing us to deliver on this promise. I am sorry to read that you had some challenges during your recent stay/visit and that we did not manage to meet or exceed your expectations on this occasion. Rest assured that we have taken your feedback very seriously and we will discuss and take action to enhance our guests’ experiences. We hope that we will have another opportunity to welcome you back soon and I am certain that on your next visit, we will be able to provide you with a much more positive impression.Yours sincerely,Gopi JogheeHotel Manager
On my first day, the hotel woke us up 4 times in the middle of the night because of some mistakes and errors they had, even though they gave us an upgrade but it was still unforgivable, and on the next day, the cleaning lady entered the room without knocking as I was sitting, thankfully I was not changing or anything, disappointing.
Yazan
Stayed 4 nights in Jun 2023
Response from Gopi Joghee on 3 Jul 2023
Dear Yazan,Greetings from Address Dubai Mall Hotel!Thank you for choosing to stay with us, we pride ourselves in offering the highest level of care and hospitality to all our guests. We are constantly striving to provide our guests with the very best welcome and service. Your observations and feedback are valued in directing us to deliver on this promise. I am sorry to read that you had some challenges during your recent stay/visit and that we did not manage to meet or exceed your expectations on this occasion. Rest assured that we have taken your feedback very seriously and we will discuss and take action to enhance our guests’ experiences. We hope that we will have another opportunity to welcome you back soon and I am certain that on your next visit, we will be able to provide you with a much more positive impression.Yours sincerely,Gopi JogheeHotel Manager
Inspite of my office paying AED 10000 on 17 Jun to cover incidental expenses during my stay - the hotel front desk still asked me to pay for the the same.
My office has coordinated several times for the same.
The miss communication and do not coordinate clearly.
The billing process is also very difficult - they do not send bills on timely manner. They claim to send on emails but dont unless you follow up endlessly.
Elite
Response from Gopi Joghee on 30 Jun 2023
Dear Elite, Greetings from Address Dubai Mall Hotel!Thank you for choosing to stay with us, we pride ourselves in offering the highest level of care and hospitality to all our guests. We are constantly striving to provide our guests with the very best welcome and service. Your observations and feedback are valued in directing us to deliver on this promise. I am sorry to read that you had some challenges during your recent stay/visit and that we did not manage to meet or exceed your expectations on this occasion. Rest assured that we have taken your feedback very seriously and we will discuss and take action to enhance our guests’ experiences. We hope that we will have another opportunity to welcome you back soon and I am certain that on your next visit, we will be able to provide you with a much more positive impression.Yours sincerely,Gopi JogheeHotel Manager
2/10 Terrible
Elite
Business traveller
29 Jun 2023
Disliked: Cleanliness, staff & service
Inspite of my office paying AED 10000 on 17 Jun to cover incidental expenses during my stay - the hotel front desk still asked me to pay for the the same.
My office has coordinated several times for the same.
The miss communication and do not coordinate clearly.
The billing process is also very difficult - they do not send bills on timely manner. They claim to send on emails but dont unless you follow up endlessly.
Elite
Response from Gopi Joghee on 30 Jun 2023
Dear Elite, Greetings from Address Dubai Mall Hotel!Thank you for choosing to stay with us, we pride ourselves in offering the highest level of care and hospitality to all our guests. We are constantly striving to provide our guests with the very best welcome and service. Your observations and feedback are valued in directing us to deliver on this promise. I am sorry to read that you had some challenges during your recent stay/visit and that we did not manage to meet or exceed your expectations on this occasion. Rest assured that we have taken your feedback very seriously and we will discuss and take action to enhance our guests’ experiences. We hope that we will have another opportunity to welcome you back soon and I am certain that on your next visit, we will be able to provide you with a much more positive impression.Yours sincerely,Gopi JogheeHotel Manager
Dear Komal,Greetings from Address Dubai Mall Hotel!Thank you for choosing to stay with us, we pride ourselves in offering the highest level of care and hospitality to all our guests.We are thrilled to read that you rated us 5/5 about your recent visit or stay and glad that you had a delightful time with us.We look forward to welcoming you back soon. Yours sincerely,Gopi JogheeHotel Manager
10/10 Excellent
hussnain
11 Jun 2023
hussnain
Stayed 2 nights in Jun 2023
Response from Gopi Joghee on 12 Jun 2023
Dear Mr./Mrs. Hussnain,Greetings from Address Dubai Mall Hotel. Thank you for choosing to stay with us, we pride ourselves in offering the highest level of care and hospitality to all our guests.We are thrilled to read your wonderful rate 10/10 about your recent visit/stay and glad that you had a delightful time with us. We look forward to welcoming you back soon. Yours sincerely,Gopi JogheeHotel Manager
Dear Maria,Greetings from Address Dubai Mall Hotel. Thank you for choosing to stay with us, we pride ourselves in offering the highest level of care and hospitality to all our guests.We are thrilled to read your wonderful comments about your recent visit and glad that you had a delightful time with us. Your comments and kind words are of great value and will further encourage the team to continue delivering exceptional service.We look forward to welcoming you back soon. Yours sincerely,Gopi JogheeHotel Manager
Staff were great with good behavior, but services was not as expected. The room itself should have been a king but was two twin which wasn’t comfortable enough. And cleanliness has space to grow.
Sam
Stayed 9 nights in Apr 2023
Response from Gopi Joghee on 1 May 2023
Dear Sam,Greetings from Address Dubai Mall Hotel!Thank you for choosing to stay with us, we pride ourselves in offering the highest level of care and hospitality to all our guests. We are constantly striving to provide our guests with the very best welcome and service. With this in mind, your observations and feedback are valued in directing us to deliver on this promise. I am sorry to read that you had some challenges during your recent stay/visit and that we did not manage to meet or exceed your expectations on this particular occasion. Rest assured that we have taken your feedback very seriously and we will discuss and take action to enhance our guests’ experiences. We hope that we will have another opportunity to welcome you back in the near future and I am certain that on your next visit, we will be able to provide you with a much more positive impression.Yours sincerely,Gopi JogheeHotel Management
Room was excellent, water pressure was so fun for shower and amenities are so good. Top notch gym and pool. Breakfast though needs to have more variety but not bad. Room for improvement in that category buffet breakfast
Verified traveller
Stayed 5 nights in Feb 2023
Response from Gopi Joghee on 24 Feb 2023
Dear Anonymous,Thank you very much for sharing your detailed feedback.We are extremely sorry to hear about your experience with your recent visit.Rest assured that we will address all your points with the respective Manager. Your feedback is of significant value to us and will further improve the guest experience at Address Dubai Mall Once again, thank you for the great review and for this opportunity to be at your service, and we look forward to welcoming you back in the near future.Kind regards,Gopi JogheeHotel Manager
great location, wonderful service,comfortable rooms. will stay here again.
Verified traveller
Stayed 4 nights in Jan 2023
Response from Gopi Joghee on 17 Jan 2023
Dear Anonymous,Thank you very much for such a great review, We work really hard to offer the best meal in the best possible ambiance. So am happy to see that it reflected on your visit to.Hope to see you again!Gopi JogheeHotel Manager
Dear Ms. Thank you for taking the time and sharing your feedback regarding your Stay We’re glad that we could make your stay fantastic at our hotelWe’d be happy to serve you again with the same awesomeness next time you visit Yours sincerely,Gopi JogheeHotel Mnager
Awesome Hotel, convenient location as it is attached to Dubai Mall. Friendly and courteous staff. Maria at front desk is just awesome helped me check-in and also was there when I was checking out, she remembered my name and even my room number very friendly and nice. I have stayed at Address hotel Dubai Mall before also it has been renovated since then, its a beautiful hotel. Breakfast is delicious and have many items, will be staying there again, Insha’Allah.
Asma
Stayed 2 nights in Dec 2022
Response from Gopi Joghee on 6 Dec 2022
Dear Ms. Asma,On behalf of my team, I would very much like to thank you for your fine comments. We are thrilled to read your wonderful comments about your recent visit and glad that you had a delightful time with us. Your comment and kind words are of great value and will further encourage the team to continue delivering exceptional service. Really appreciate your recognition of Mariaa have successfully made your stay a memorable oneWe look forward to welcoming you back in the near future. Hope to see you again!Kind regards,Gopi JogheeHotel Manager
4/10 Poor
Nour
Business traveller
3 Dec 2022
Liked: Staff & service
Disliked: Cleanliness, room comfort
Nour
Stayed 2 nights in Nov 2022
Response from Gopi Joghee on 4 Dec 2022
Dear Ms. Nour,Thank you very much for taking the time to share your feedback.I would like to extend my apologies for the inconvenience caused. Rest assured that we will continue to improve our product and services to serve you well.I look forward to welcoming you back with us again very soon! Yours sincerely,Gopi JogheeHotel Manager
Dear Mr. Dear Ms. Uym Thanks for leaving a review and we are glad that you enjoyed your experience with us in our Our team will be happy to hear that their hard work has paid off! Hope to serve you again on your next visit.Yours sincerely,Gopi JogheeHotel manager
Dear Mr. Thanks for leaving a review and we are glad that you enjoyed your experience with us in our Our team will be happy to hear that their hard work has paid off! Hope to serve you again on your next visit.Yours sincerely,Sinan KoseogluGeneral Manager
6/10 Okay
Khaled
Travelled with family
20 Oct 2022
I don't recommend it
Not meeting my expectation.
Khaled
Stayed 3 nights in Oct 2022
Response from Sinan Koseoglu on 23 Oct 2022
Dear khaledThank you very much for sharing your detailed feedback.We are extremely sorry to hear about your experience with your recent visit.Rest assured that we will address all your point with the respective Manager. Your feedback is of significant value to us and will further improve the guest experience at Address Dubai Mall Once again, thank you for the great review and for this opportunity to be at your service, and we look forward to welcoming you back in the near future.Kind regards,Sinan KoseogluGeneral Manager
The staff’s dedication to ensuring you are comfortable is commendable . The ambience top notch and Whether a couple or family it’s the place to stay . Location also ideal for shopping .
OLUWAFUNMILAYO
Stayed 4 nights in Sep 2022
Response from Sinan Koseoglu on 13 Oct 2022
Dear Mr. Oluwafunmlayo,Thank you for staying with us and posting a review on this platform. Receiving a wonderful review from a satisfied guest following their stay truly delights us all. Thank you very much for your compliments and rest assured that these have been passed on to team.We can’t wait to welcome you back to Address Dubai Mall Hotel soon for another unforgettable stay with us. Yours sincerely,Sinan KoseogluGeneral Manager
10/10 Excellent
Abdulla
Travelled with partner
20 Sept 2022
Liked: Cleanliness, staff & service, amenities
Hotel is getting old. Fungus smel coming from AC ducts. I would be careful if I had any breathing disease.
Abdulla
Stayed 1 night in Sep 2022
Response from Gopi Joghee on 21 Sept 2022
Dear Mr. Abdulla,Thank you very much for sharing your detailed feedback.We are extremely sorry to hear about your experience with your recent visit.Rest assure that we will address all your point with the respective Manager. Your feedback is of significant value to us and will further improve the guest experience at Address Dubai Mall Once again, thank you for the great review and for this opportunity to be at your service, and we look forward to welcoming you back in the near future.Kind regards,Gopi JogheeHotel Manager
10/10 Excellent
Sherin
Travelled with family, Travelled with family and small children
The location of the hotel
is very central . The whole staff are incredibly helpful and friendly with the kids. The room was always clean and it has many amenities
Sherin
Stayed 4 nights in Sep 2022
Response from Management Team on 18 Sept 2022
Dear Mr. Sherin,Thank you for staying with us and posting a review on this platform. Receiving a wonderful review from a satisfied guest following their stay truly delights us all. Thank you very much for your compliments and rest assured that these have been passed on to team.We can’t wait to welcome you back to Address Dubai Mall Hotel soon for another unforgettable stay with us. Yours sincerely,Hotel management
From the time our car door opened we were helped by the staff. As we entered the lobby we were already greeted by pleasant fragrance (talk about aroma therapy). The ambience at the lobby alone puts you in a relax mood and reminds you that you are in a high end place. Very much needed after an almost 16 hour flight. The staff are always nice, helpful and pleasant. The view from our room was great even the view from the pool of the Burj Khalifa was amazing. The bed is super comfortable. The technology used was astounding. Using the tablet for a lot of things. The glitch was when I ordered room service - ordered through the tablet - after a long wait - I called room service then my order arrived shortly - must have been the time I ordered.
Norman
Stayed 3 nights in Aug 2022
Response from Gopi Joghee on 15 Aug 2022
Dear Mr. Noman,
Thank you for staying with us and posting a review on this platform.
Receiving a wonderful review from a satisfied guest following their stay truly delights us all. Thank you very much for your compliments and rest assured that these have been passed on to team.
We can’t wait to welcome you back to Address Dubai Mall Hotel soon for another unforgettable stay with us.
Yours sincerely,
Gopi Joghee
Hotel Manager
Unfortunately, it was below expected
All the staff not respect with bad experience.
Verified traveller
Stayed 3 nights in May 2022
Response from Management Team on 15 Jun 2022
Dear Anonymous,
Thank you very much for taking the time to share your feedback.
My sincere apologies if we failed to deliver what we promised. Please allow us to resolve the matter by providing us your information.
Kindly reach out to the hotel at your convenience on this number +971 4 438 8888. The duty manager or I will be more than happy to assist you. We value your loyalty, and we are hoping that you can give us another chance to welcome you once again.
Yours sincerely,
Oliver Kesseler
General Manager
Response from Oliver Kesseler General Manager on 10 Jun 2022
Dear Mr. Dmitry,
Thank you for staying with us and posting a review on this platform.
Receiving a wonderful review from a satisfied guest following their stay truly delights us all. Thank you very much for your compliments and rest assured that these have been passed on to team.
We can’t wait to welcome you back to Address Dubai Mall Hotel soon for another unforgettable stay with us.
Yours sincerely,
Oliver Kesseler
General Manager
10/10 Excellent
Sherin
Travelled with family
11 May 2022
Liked: Cleanliness, staff & service, amenities
Sherin
Stayed 6 nights in May 2022
Response from Oliver Kesseler General Manager on 18 May 2022
Dear Sherin,
Thanks a lot for your feedback. Looking forward to welcome you back soon.
Yours sincerely,
Oliver Kesseler
General Manager
6/10 Okay
Saeed
Travelled with family and small children
25 Apr 2022
Liked: Cleanliness
Saeed
Stayed 4 nights in Apr 2022
Response from Management Team on 25 Apr 2022
Dear Saeed,
Thank you very much for taking the time to share your feedback.
My sincere apologies if we failed to deliver what we promised. Please allow us to resolve the matter by providing us your information.
Kindly reach out to the hotel at your convenience on this number +971 4 438 8888. The duty manager or I will be more than happy to assist you. We value your loyalty, and we are hoping that you can give us another chance to welcome you once again.
Yours sincerely,
Oliver Kesseler
General Manager
10/10 Excellent
Kyriacos
24 Apr 2022
Kyriacos
Stayed 3 nights in Apr 2022
Response from Oliver Kesseler General Manager on 27 Apr 2022
Dear Kyriacos,
Thanks a lot for your feedback. Looking forward to welcome you back soon.
Yours sincerely,
Oliver Kesseler
General Manager
Best in dubai only stay here
Everything single thing in this hotel is great
sajeeda
Stayed 1 night in Jan 2022
Response from Management Team on 6 Apr 2022
Dear Ms. Sajeeda
Thank you for sharing your review here on Expedia
We are very proud to know that you had a wonderful experience on your Stay with us and I will share your feedback with the entire team!
I look forward to welcoming you back with us again very soon!
Yours sincerely,
Management Team